Userpilot

APRIL 30, 2020

As we just said, customer retention is the name of the game for SaaS companies. For a prime example of how effective a PLG-based approach can be, consider the massive success Slack has achieved since its inception in 2013. Once more: Retention is the name of the game for SaaS companies. Acquisition.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Intercom, Inc.

JULY 9, 2020

Even outside of the agency that I started in, just like keeping a broad network and talking to people about how they do things, what they learned and sharing your lessons as well which was one of the reasons for why I started my own blog, the newsletter, that was always very, very big for me. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

APRIL 30, 2020

As we just said, customer retention is the name of the game for SaaS companies. For a prime example of how effective a PLG-based approach can be, consider the massive success Slack has achieved since its inception in 2013. Once more: Retention is the name of the game for SaaS companies. Acquisition.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52