Userpilot

APRIL 30, 2020

As we just said, customer retention is the name of the game for SaaS companies. For a prime example of how effective a PLG-based approach can be, consider the massive success Slack has achieved since its inception in 2013. Once more: Retention is the name of the game for SaaS companies. Acquisition.

Reporting Tools 76

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 76

Intercom, Inc.

JULY 9, 2020

Atlassian does not have an outbound sales team. But I think if I look back over my career, the update that had the most impact was the Panda update in 2013. And that Knowledge Card is built on a technology called a Knowledge Graph, which is a database of so-called entities, which could be names, things, books, places.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

APRIL 30, 2020

As we just said, customer retention is the name of the game for SaaS companies. For a prime example of how effective a PLG-based approach can be, consider the massive success Slack has achieved since its inception in 2013. Once more: Retention is the name of the game for SaaS companies. Acquisition.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. We copied this approach from Mikey Trafton who talked about in his 2013 BoS talk and it has been really successful for us. They also use precise variable naming.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52