Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Mind the Product

MAY 25, 2018

And to test it, we ran user testing almost every week to get rapid feedback on mocked-up and coded prototypes, and reported back to the business every Friday on our progress and what we’d learned. After the 12-week build, a team of three was tasked with validating and growing the product: myself, and two talented marketers.

User Testing 119

User Testing Weak Development Team Onboarding KPIs Customer Experience 119

Gainsight

MAY 7, 2019

Without them, none of the software solutions or apps we love would be here today. In addition to her investments in the Product community, Moatti frequently gives keynotes on business and technology, lectures at Stanford Graduate School of Business, and has been featured in The Wall Street Journal, Harvard Business Review, CNBC, and NPR.

Technical Review 49

Technical Review Product Research User Testing Customer Experience 49

UX Studio: Product Management

JULY 9, 2021

One of them is location, so this time we reviewed the top companies to help you find the right UX agency in London. Our UX blog is constantly updated with articles for bot UX professionals and company owners, and we hold trainings for individuals and for businesses. Super User Studio markets its services in starter service packages.

Research Software 52

Research Software UX User Testing Product Research 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Usersnap

JULY 18, 2022

The buttons became more popular after Google released material design principles in 2014. Floating action buttons can distract you due to their design. The app is quick and easy, with no coding required for configuration. Card – for blog post articles. So how does anyone use the feedback menu in Usersnap? It’s that easy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

The Product Coalition

DECEMBER 17, 2019

Siri received mixed reviews when she first landed in the iPhone 4S in 2011. The voice revolution really began in earnest when Amazon unveiled Alexa along with the Echo in 2014. with 8% of the market share in the 3rd quarter, it’s clear that the new fitness obsession is data. AKA, The 23 Asilomar AI Principles.

Wireless 79

Wireless Technical Review Research Software User Testing 79

Intercom, Inc.

OCTOBER 27, 2022

If you’re running a business, especially in banking or fintech, it’s important to do due diligence and verify the identity of a customer to assess the risk they pose to your business. Alex: Well, I started coding very early, when I was a teenager. I was passionate about tech and coding. What is the next step?

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

DECEMBER 18, 2018

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. What is email marketing? Plain and simple, email marketing is the tactic of sending marketing messages via email.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150

Mind the Product

OCTOBER 27, 2016

I believe the same synthesis of skill sets is occurring between marketers and product managers, but all too often, they’re treated organisationally as separate disciplines, broken up into siloed teams. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”. Easier said than done though, right?

Customer Experience 164

Customer Experience User Testing Customer Feedback Weak Development Team 164

Userpilot

SEPTEMBER 15, 2023

TL;DR Concept testing evaluates an idea before it’s introduced to the market to gauge its potential success. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. Airbnb failed to concept test its logo and faced ridicule due to its design.

User Testing 106

User Testing Feedback Software Product Research Analytic Tools 106

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. Rachel Hepworth: Introducing growth marketing to Slack. That just blows my mind. Here’s Rachel.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Modus Create

MARCH 8, 2020

I have a Bachelor of Science in Business Administration with an Emphasis in Marketing. I have never written a line of code, outside of a Java class I was forced to take and HATED, yet I consider myself an integral part of most software projects at Modus. Sarah McCasland – Director, Delivery Management. 5 years in May!

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Bryce York

JANUARY 12, 2015

It looks to me like their main strategy was getting heavy Instagram users to review their product. Getting their product in front of their target market with the credibility added by the poster’s reputation. With software and hardware rapidly improving, there’s less and less room for stores with a bad mobile experience.

User Testing 52

User Testing Research Software Customer Experience Technical Review 52

Roadmunk

DECEMBER 21, 2017

Marc: I’m one of the founders of Hotjar, and we started back in 2014. The problem back then, however, was that most of these tools were actually geared towards the enterprise market. At a very early stage, we thought that we could have a very low price point to appeal to a wider market. They were super expensive.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Business of Software Conference

JUNE 19, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Patrick Campbell (Founder/CEO, ProfitWell) – Not Being Terrible When Things Are Terrible from Business of Software Conference. And so just like ‘No, we’re a software company. We have software margins.’

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. I remember when I wrote that blog post in 2014, Google Now had just been announced. I don’t know when Stripe was founded, but in 2014 they weren’t very mature. Google Now looks a lot like it did in 2014.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. And in fact, the combined revenue of Headspace and Calm are more than half of the entire podcasting market. But what to call it? Audioblogging?

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. And in fact, the combined revenue of Headspace and Calm are more than half of the entire podcasting market.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40