Gainsight

MARCH 19, 2020

Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. Why do I need to read a blog post about this? Notes demonstrate the diligence that your team is taking and they make sure accountability is clear on both sides. Video works. Himanshu G.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Usersnap

FEBRUARY 6, 2021

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. The 2014 edition continues the trend, listed as Amazon’s number one book in User Experience and Website Usability and appearing on multiple best-of customer experience book lists. By Steve Krug.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Gainsight

MAY 7, 2019

Moatti is also a technology visionary, entrepreneur and investor. In addition to her investments in the Product community, Moatti frequently gives keynotes on business and technology, lectures at Stanford Graduate School of Business, and has been featured in The Wall Street Journal, Harvard Business Review, CNBC, and NPR.

Technical Review 49

Technical Review Product Research User Testing Customer Experience 49

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. The 2014 edition continues the trend, listed as Amazon’s number one book in User Experience and Website Usability and appearing on multiple best-of customer experience book lists. By Steve Krug.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

JULY 12, 2021

Harvard Business Review reports that “acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one." A 2014 McKinsey report revealed a 126% profit improvement for companies that make extensive use of customer data analytics compared with competitors that don’t.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

UX Studio: Product Management

JULY 9, 2021

One of them is location, so this time we reviewed the top companies to help you find the right UX agency in London. Our UX blog is constantly updated with articles for bot UX professionals and company owners, and we hold trainings for individuals and for businesses. Our list includes digital design agencies in London and beyond.

Research Software 52

Research Software UX User Testing Product Research 52

Intercom, Inc.

OCTOBER 27, 2022

If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally. Where does your interest in SaaS and tech come from? I was passionate about tech and coding. None of us had technical skills. Alex: A lot.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Good Product Manager

JULY 27, 2015

I tackle these questions and more in my blog post: Minimum Viable Products Don’t Replace Product Requirements – They Help Identify Them. This is an exciting area where we’re seeing a lot of activity, but many product managers are not even aware that these sorts of technologies exist. So, what is an MVP?

Workshop 79

Workshop Research Software Feedback Software Technical Review 79

TSIA

MARCH 19, 2014

Several months ago, I authored a five-part miniseries of Inside Technology Services blog articles, articulating the top mistakes made when starting a managed services (MS) business. The blogs were based on a TSIA Service Insight (research report) published for members in TSIA’s Managed Services discipline.

Data Visualization 40

Data Visualization Reporting Tools Document Technical Review 40

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. How to use technology to create something. I need to learn how to build a business and learn how to get others excited to join me, not just tinker with the technology.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Good Product Manager

JULY 27, 2015

I tackle these questions and more in my blog post: Minimum Viable Products Don’t Replace Product Requirements – They Help Identify Them. This is an exciting area where we’re seeing a lot of activity, but many product managers are not even aware that these sorts of technologies exist. So, what is an MVP?

Workshop 60

Workshop Research Software Feedback Software Technical Review 60

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. 2014 – Testing and Growing the Team. The CMO formed a crowdfunding management team, comprised of leads in product, strategy, marketing, and technology. The Yimby homepage, 2013.

User Testing 111

User Testing Weak Development Team Onboarding KPIs Customer Experience 111

Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. At the time, back in 2014, this was so much easier than having to navigate around using Google Maps. Whether we like not, digital products deliver value through features. I remember when I first used Citymapper; I couldn’t quite believe what I was seeing.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

The Product Coalition

MAY 9, 2020

There are some warning signs: Reduced market size Low response from customer base Negative press reviews (or no interest from the press) Weakening word of mouth High visibility, but no engagement Products That Couldn’t Find Their Fit We love the schadenfreude of looking at failed products! Naturally, a smartphone was on the way.

User Testing 78

User Testing Technical Review Product Marketing Product Research 78

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

The Product Coalition

FEBRUARY 6, 2020

Challenges The most serious challenges for marketing organizations are: hiring staff with up-to-date digital skills such as data analytics, technical expertise, and marketing automation; innovation scaling; integration of multiple marketing tools; centralized collection and management of data and communications. The biggest jump was in 2018.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Bryce York

JANUARY 12, 2015

Many of us even did some research and started to look into the technology and tactics that make it work. It looks to me like their main strategy was getting heavy Instagram users to review their product. Simply write the guide like a blog post (using Word, Pages or iBooks Author) and save as a PDF.

User Testing 52

User Testing Research Software Customer Experience Technical Review 52

Modus Create

DECEMBER 4, 2023

In 2022, Modus acquired software engineering company Tweag (which I founded in 2014) and further enhanced its open source footprint. Not only is this important to help our clients deploy the best technology; it’s important to retain our engineering team through stimulating projects that affect the industry as a whole.

Research Software 105

Research Software Software Review Development Data Visualization 105

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. When I jumped to Amazon in India in 2014, e-commerce was picking up here in a big way. This is somewhat because the automotive industry typically has slower cycles than high-tech.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Roadmunk

DECEMBER 21, 2017

Marc: I’m one of the founders of Hotjar, and we started back in 2014. So, if you have a small site—like a blog—and you’re never going to need that much space or storage, then in our opinion you don’t need to pay for it. We review feedback often. You should get to use Hotjar for free.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Business of Software Conference

JUNE 19, 2020

And in the 2014 version there was only like 400 companies on it. Basically, said that we’re being unethical because we were doing fake reviews. They were basically able to trace some reviews on both of us back to this like clearly fake LinkedIn profile. Like us doing fake reviews. The reviews look fake.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52