Usersnap

FEBRUARY 6, 2021

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. It’s also free to download.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Gainsight

MAY 7, 2019

Shout out to the Product people of the world. If you’re building and managing products, it can often feel like life is a nonstop rollercoaster and every time one box is checked, another five are added. So we thought we’d pause and take a moment to recognize some influential people in the Product Management community.

Technical Review 49

Technical Review Product Research User Testing Customer Experience 49

Gainsight

MARCH 19, 2020

Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. Why do I need to read a blog post about this? Notes demonstrate the diligence that your team is taking and they make sure accountability is clear on both sides. Video works. Himanshu G.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. It’s also free to download.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

JULY 12, 2021

Periodic retention analytics measure user activity over time and show customer engagement with your product. Cohort analysis examines specific behaviors within a user segment and reveals product use lifespan and customer segments at risk of churn. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 119

User Testing Weak Development Team Onboarding KPIs Customer Experience 119

Good Product Manager

JULY 27, 2015

Minimum Viable Products Don’t Replace Product Requirements – They Help Identify Them. “Minimum viable product” (MVP) is the term du jour among entrepreneurs and increasingly among product managers. Unfortunately, that’s not what a “minimum viable product” is. So, what is an MVP?

Workshop 79

Workshop Research Software Feedback Software Technical Review 79

Good Product Manager

JULY 27, 2015

Minimum Viable Products Don’t Replace Product Requirements – They Help Identify Them. “Minimum viable product” (MVP) is the term du jour among entrepreneurs and increasingly among product managers. Unfortunately, that’s not what a “minimum viable product” is. So, what is an MVP?

Workshop 60

Workshop Research Software Feedback Software Technical Review 60

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? Product managers and product leaders should have an inherent sense of what’s valuable to customers. Value A business or a product isn’t really a business or a product unless it does something valuable.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

TSIA

MARCH 19, 2014

Several months ago, I authored a five-part miniseries of Inside Technology Services blog articles, articulating the top mistakes made when starting a managed services (MS) business. The blogs were based on a TSIA Service Insight (research report) published for members in TSIA’s Managed Services discipline.

Data Visualization 40

Data Visualization Reporting Tools Document Technical Review 40

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

The Product Coalition

MAY 9, 2020

A lot of information and knowledge comes your way when you’re a new Product Manager. But one of the major concepts you absolutely need to get your head around is Product-Market Fit. If you don’t do your research, and understand how your product fits into the market (see what we did there?) It can be a little overwhelming!

User Testing 78

User Testing Technical Review Product Marketing Product Research 78

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Bryce York

JANUARY 12, 2015

Many of us even did some research and started to look into the technology and tactics that make it work. It looks to me like their main strategy was getting heavy Instagram users to review their product. Getting their product in front of their target market with the credibility added by the poster’s reputation.

User Testing 52

User Testing Research Software Customer Experience Technical Review 52

Modus Create

DECEMBER 4, 2023

Tweag is a cross-functional group to research and develop open source ideas, which ultimately inform and improve the engineering platform we offer our clients as we help them improve the developer experience. In 2022, Modus acquired software engineering company Tweag (which I founded in 2014) and further enhanced its open source footprint.

Research Software 105

Research Software Software Review Development Data Visualization 105

Roadmunk

DECEMBER 21, 2017

The latest episode of Product to Product, a podcast for / by product people, is here. Listen below: Hotjar is on a mission to democratize user data and feedback by making their analytics platform accessible to everyone—no matter how small their website. They’re a startup success story that you don’t hear too often.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Andrew Chen

MAY 28, 2019

I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., It could create a strong advantage around paid marketing if a product has high subscription retention or ARPU, allowing them to make higher bids in the various ad networks. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., It could create a strong advantage around paid marketing if a product has high subscription retention or ARPU, allowing them to make higher bids in the various ad networks. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

JUNE 19, 2020

We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff. Because it’s a free product, we measure our success a little bit differently.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52