Intercom, Inc.

AUGUST 8, 2019

She now leads the customer experience team, overseeing the help center, localization, user education and the app directory. Together, they create a multidisciplinary approach that does everything from helping people use Slack in their native language to finding a great app that makes their workday that much better. Short on time?

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

UX Studio: Product Management

JULY 9, 2021

We are a UX design agency based in Europe with a decade of experience in UX design and research. Our international team of UX designers and UX researchers work with businesses from all over the world. . We can help with various services, such as full-service product design, UX research services, UX consulting, or UX training.

Research Software 52

Research Software UX User Testing Product Research 52

Mind the Product

APRIL 18, 2017

Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect. Josh led Greylock’s investment in SmartThings (acquired by Samsung in 2014) and Jelly (acquired by Pinterest in 2017). Nate then became the Chief of Research and Innovation at Tanner Labs, where he built O.C.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. Once you’ve validated key UX and technology risks, scale by asking the team to split up. 3 Build an MVP.

Feedback Software 218

Feedback Software Research Software User Testing Customer Experience 218

ProductPlan

APRIL 12, 2022

Slack began as a humble internal communication tool for a failed online game and ended up the fastest growing SaaS. In just a few short years, the business messaging app Slack established itself as a communication hub. Its reputation as a fun work app that unifies people, by organizing searchable information in channels.

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Strategy 52

Intercom, Inc.

APRIL 26, 2018

Nir’s studies sit at the intersection of technology, business and psychology. A veteran of the advertising and video gaming industries, he has started (and sold) two technology companies and has taught at Stanford’s Graduate School of Business and the Hasso Plattner Institute of Design. That’s just not true.

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

Userpilot

JANUARY 12, 2024

TL;DR Funnel charts are excellent tools for visualizing how data flows through a funnel. It is also a great tool for finding outliers. Bar charts are excellent numeric comparison tools, with bar sizes revealing the relative difference in sizes. Analyzing event distribution over multiple platforms. A vertical bar chart.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Research Software 94

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. Rachel: In 2014 and 2015, Slack had this incredibly growth, but it was growth off a small base, based off very early adopters.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Revulytics

DECEMBER 16, 2019

The majority of the attendees are from business and enterprise software/SaaS, consumer and web. A good mix of attendees from B2B and B2C software technology companies. If you work in a software technology company, SaaStr is a conference that absolutely must be on your calendar.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Technical Review 76

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. Startups and big businesses all over the globe use explainer videos to introduce their products, services, or tell about their brands creatively.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Modus Create

DECEMBER 4, 2023

Tweag is a cross-functional group to research and develop open source ideas, which ultimately inform and improve the engineering platform we offer our clients as we help them improve the developer experience. Under the Tweag brand, our OSPO allows engineers and researchers to come together to apply new ideas.

Research Software 105

Research Software Software Review Development Data Visualization 105

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Business of Software Conference

JUNE 19, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Patrick Campbell (Founder/CEO, ProfitWell) – Not Being Terrible When Things Are Terrible from Business of Software Conference. And so just like ‘No, we’re a software company. We have software margins.’

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52