2014 Customer Experience Customer Feedback Development Team Review 
The Product Cafe
DECEMBER 12, 2023
Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? In 2014, David J Bland introduced this eye-opening concept in a tweet. We're doing exactly what we've been taught: listening to our customers.
Gainsight
MARCH 19, 2020
The current situation has foisted millions of people into their first experience working from home. And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. But here we are. We hosted a webinar with Slack on this topic.
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The Product Coalition
JUNE 17, 2019
“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.
The Product Guy
JUNE 25, 2018
When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. Maybe – The stakes are medium level, so consider syncing up with your superior to obtain feedback on your proposed solution prior to trying it out yourself.
Intercom, Inc.
OCTOBER 27, 2022
Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S.,
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