Gainsight
MARCH 19, 2020
The current situation has foisted millions of people into their first experience working from home. And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. But here we are. We hosted a webinar with Slack on this topic.
The Product Coalition
JUNE 17, 2019
“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.
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Innovatemap
OCTOBER 1, 2021
In the months prior to presentation day, teams begin to form. This year, we saw projects ranging from optimization of internal processes to book clubs, customized playlists, and everything in between. The original concept for Science Fair dates back to 2014, the first year Innovatemap became an agency. How it started.
The Product Guy
JUNE 25, 2018
When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. Focus on empowering your reports with the context and even provide feedback on recommended phrasing so the contributor on your team can successfully influence and navigate solutions.
Revulytics
AUGUST 21, 2019
Software piracy is the use of unlicensed software where the user has never paid the software vendor a licensing fee for the application. It can be contrasted with “license overuse” where the user has paid a software vendor a licensing fee for an application, but is using more installations than it is entitled to use.
Intercom, Inc.
OCTOBER 27, 2022
Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S.,
The Product Cafe
DECEMBER 12, 2023
Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? In 2014, David J Bland introduced this eye-opening concept in a tweet. We're doing exactly what we've been taught: listening to our customers.
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