2016 2022 Feedback Software Technical Review 
Intercom, Inc.
FEBRUARY 10, 2022
The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Almost half of support teams are slowed down because their tools aren’t integrated. Check with your team to know their pain points and use tools that allow for the most integrations.
UX Studio
DECEMBER 14, 2023
The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I am holding the book as if it were holding me in the strong autumn wind of 2016. This year, UX studio turned 10 years old.
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Intercom, Inc.
JULY 14, 2022
And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas. I was speaking to foundations and corporations not about how we can use technology to solve their problems, but how we can address their goals around corporate social responsibility. Sales, he thought, would do just the trick.
Intercom, Inc.
OCTOBER 5, 2022
Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. What does good, actionable feedback look like? While some people might need more mentorship, others will just want some feedback or to bounce off ideas.
Gainsight
JULY 7, 2021
Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. As we kept a close eye on the industry, one large tech event after another was announcing its cancellation or postponement. Pulse 2022?
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