2016 2022 Leadership Research Software 
Intercom, Inc.
FEBRUARY 10, 2022
The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Almost half of support teams are slowed down because their tools aren’t integrated. Check with your team to know their pain points and use tools that allow for the most integrations.
UX Studio
DECEMBER 14, 2023
In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years. But UX studio did.
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Intercom, Inc.
OCTOBER 5, 2022
Lara Hogan is an author, public speaker, and coach on management and leadership. Liam: For anyone who didn’t hear the episode, which I think was back in 2016, could you give us a little bit about your career journey so far? So, back in 2016, I was working as a director of engineering at Etsy. Lara: Absolutely.
Mind the Product
AUGUST 9, 2017
While the Amazon Echo Show is an impressive addition to the repertoire of voice and video monitoring systems in this growing market, it’s not the product features that are drawing attention. If your favorite smart gadgets don’t synchronize, then there is less of an incentive to integrate them into existing home systems.
Atlassian
JANUARY 27, 2022
We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Long-term investments in our platform are paying consistent dividends.
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