Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Almost half of support teams are slowed down because their tools aren’t integrated. Check with your team to know their pain points and use tools that allow for the most integrations.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years.

Research Software 89

Research Software UX Feedback Software User Testing 89

Intercom, Inc.

JULY 14, 2022

And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas. I was speaking to foundations and corporations not about how we can use technology to solve their problems, but how we can address their goals around corporate social responsibility. Sales, he thought, would do just the trick.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

Intercom, Inc.

OCTOBER 5, 2022

Liam: For anyone who didn’t hear the episode, which I think was back in 2016, could you give us a little bit about your career journey so far? So, back in 2016, I was working as a director of engineering at Etsy. ” I want to help equip managers with all these tools. Lara Hogan: Thank you so much. Lara: Absolutely.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118