Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. Amazon collected 42% of all purchases made online in 2017. One of the biggest shifts that Meghan has made is to the way her team is organized.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. Source : Scrum Guide 2017.

Weak Development Team 87

Weak Development Team Reporting Tools Agile Customer Experience 87

The Product Coalition

APRIL 14, 2020

Remote Agile (Part 5): Retrospectives with Distributed Teams TL; DR: A Remote Retrospective with a Distributed Team We started this series on remote agile with looking into practices and tools, followed by exploring virtual Liberating Structures, how to master Zoom as well as common remote agile anti-patterns.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Amplitude

MAY 17, 2017

Your web analytics team comes to you with a surprising revelation. Your e-commerce business—usually active 24 hours a day, 365 days a week—shows no sales, no visitors, no nothing for an entire hour between 2am and 3am on March 12th, 2017. We all know the feeling of seeing data that’s too good to be true (or too bad to be true).

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

The Product Coalition

FEBRUARY 8, 2020

Hence, if you recognize some anti-patterns in your daily work, why don’t you ask the rest of the Scrum Team for support? The Role of the Product Owner According to the Scrum Guide “The Product Owner is responsible for maximizing the value of the product resulting from work of the Development Team.” Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team User Testing Product Research Technical Review 78

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. This trend is bound to increase with iterative development, continuous integration, and rapid deployment becoming the norm. Agile development also involves working with cross-functional teams.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Business of Software Conference

JUNE 20, 2019

I wrote this page for the team saying you know the fact that it’s too much around me it’s a limiting factor in the pursuit of our company’s mission. I even left a bunch of slack channels for different projects, different teams. And I told the team keep calm and carry on and you know we can do it.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

The Product Coalition

OCTOBER 23, 2019

The ever-evolving preferences paired with the flexibility customers want at their fingertips pushes travel service companies to be inventive in their attempts to develop a fully-functioning app. The cool side of PWA is that you need to develop and maintain only one platform: your website. UX/UI development Hard to Build?—?Easy

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Userpilot

MARCH 25, 2021

The cons of a free trial are lower conversion rates due to abandonment, disinterest, or abuse. The benefits of a demo are: learning about your users at a human level, disqualifying bad leads, and higher conversion rates. Your sales team can determine if your product solves the prospect’s goals or not. Source: SaaSX.com.

Demo 98

Demo Research Software Customer Experience Reporting Tools 98

Gainsight

MAY 21, 2021

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Roadmunk

DECEMBER 21, 2017

A quick programming note: This is the last episode we will be releasing in 2017. I, myself, started off as a developer. My role changed from developer to recruitment. I was just focusing on building the team. As the team started to grow, there was more of a need to have some structure and product management.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143