Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. Leann’s Story: Communicating the Results of Discovery Is Just as Important as the Discovery Itself Meet Leann Schneider, Product Manager at Plum.io.

Product Research 221

Product Research Reporting Tools Feedback Software Customer Communications 221

Userpilot

JULY 19, 2021

said that customer experience at most companies needed to improve. Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Alchemer Mobile

FEBRUARY 21, 2019

As such, it’s not enough for companies to send communication into a vacuum. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. The results were surprising—and so, so encouraging.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

OCTOBER 13, 2022

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Download the 2020 Mobile App Engagement Benchmark Report. This is our fifth consecutive year conducting this research.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Intercom, Inc.

NOVEMBER 20, 2018

You can message companies on social media just like you’d message your friends. Convenience, accessibility and speed are now the major factors dictating how businesses interact with customers and build those relationships. So how can you deliver lightning-fast customer interactions while remaining personal at the same time?

Customer Experience 146

Customer Experience Reporting Tools Customer Communications Messaging 146