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Top Software License Compliance Stories of 2017

Revulytics

Somehow, we’ve managed to compile a “technology-related top news stories of 2017” list that doesn’t mention augmented reality, Apple’s iPhone X or Amazon’s search for a new headquarters (though loyal readers know we’ve at some point worked all of those companies or themes into our own stories over the year).

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How customer support can keep up with customer expectations

Intercom, Inc.

You see the character of a company when things go wrong,” Tristan recalls. In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Search and self-service is how people expect to find things. Consumer expectations.

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9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

said that customer experience at most companies needed to improve. Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

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Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report

Alchemer Mobile

As such, it’s not enough for companies to send communication into a vacuum. Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. That’s 20% growth year-over-year.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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3 SaaS Companies Radically Optimizing Business Operations

Izenda

With the rapid growth of cloud computing in the business world, software as a service, or SaaS, companies are taking their capabilities further than ever before. Still, some companies are finding new solutions to problems and putting themselves ahead of the pack. Receiving a 4.5/5 Take Your Business Further.

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Top 10 Japanese Startups

freshtrax

Top 10 Largest Japanese Companies in 2018. We will focus on the Market of the High-growth and Emerging Stocks (Mothers) market which is usually where the shares of startup companies are listed and traded. PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace.