Resources

Customer Preferences: How Community Can Deliver a Simplified Experience

Vanilla Forums

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Omnichannel is Multichannel 2.0

Multichannel and omnichannel marketing are not the same. Many organizations are striving for omnichannel, but it can be a daunting journey—unless you have a map. Download your copy of the ultimate omnichannel guide today!

Better Learning, Better Results: A Guide for Product and Project Leaders

Continuous improvement is the differentiator that can drive your team to the next level. Download our 4-step guide to collaborative learning and position your team for success.

A Strategic Guide to Community Gamification

Vanilla Forums

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Put Your Data to Work: The Complete Playbook

Turn your data into a competitive advantage. This playbook contains: Exclusive stats, research & insights on how the pandemic affected businesses. A comprehensive “Request For Proposal” (RFP) checklist and an interactive quiz to test your data knowledge.

Should Customer Marketing Align with Customer Success?

Vanilla Forums

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

The Retailer’s Guide to Marketing Data

Retailers are faced with extraordinary challenges – from changing consumer needs to unpredictable twists & turns in the economy. Learn how innovative retailers use zero-, first-, second-, and third-party data to find their best customers and drive repeat purchases.

Why Product Led Growth is a Customer Success Responsibility

Vanilla Forums

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

11 Email Deliverability Strategies to Reach the Inbox

With nearly 1 in 5 emails from U.S. senders failing to reach the inbox, deliverability challenges still plague senders and prevent email campaign success. Check out this deliverability guide for actionable strategies and real-world examples of companies applying smart inboxing tactics.

How Self-Service Can Drive Down Costs and Improve CX

Vanilla Forums

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

5 Key Elements for Building a Successful Data-Driven Product

When selecting data providers, companies must ensure they’re tapping into comprehensive, high-quality streams of fresh information which can be easily integrated into their products in a privacy-compliant manner.

Product Research 201: The Intermediate Guide to De-Risking Decisions

Bring the voice of the customer into your decisions with product market research. This guide will help you find out how to clearly define your learning objective, create questions to support the objective, build screener questions to get the right audience, and more!

Going Beyond Gut Instinct: The Do’s and Don’ts of Strategic In-App Guides

In-app guides are powerful tools for delivering exceptional product experiences, but it’s all too easy to use them improperly or get too carried away. In this eBook, we’ll show you eight essential dos and don’ts for building impactful in-app guides.

The 10 KPIs Every Product Leader Needs to Know

Product teams have access to tons of data these days, but just because you're tracking product metrics doesn't mean you're tracking the right product metrics. In this eBook, we walk through the ten KPIs every product leader should have on their radar.

Understanding Cadence Workflow for Developers and Architects

Explore the basics of Cadence and understand the benefits it can provide to your organization. This whitepaper will dive into a brief history of Cadence, how workflows can be put into practice, and how you can apply Cadence to your data infrastructure.

Detect and Respond to Threats Across Your Applications, Networks, and Infrastructure

Datadog

Understand how to solve cloud complexity challenges with threat detection tools, analyze security threats anywhere in your stack, and deploy turnkey detection rules mapped to the MITRE ATT&CK framework with Datadog Security Monitoring.

6 Best Practices for Operational Reporting

Meeting requirements alone is no longer enough. Today’s users need insightful reporting built on accurate, real-time data. In our eBook, you’ll learn the do’s and don’ts to embedding operational reports, and how to avoid common reporting mistakes.

Start Taking Your Embedded Partnerships Seriously

Choosing the right embedded partner matters. See the many reasons why developers love Qrvey (and why you will too!) in this free PDF.

1 2 3 4 5 6 7