13 User Feedback Best Practices For Collecting In-app Feedback


Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Show your surveys to the most appropriate segments during the right times to get highly contextual feedback.

Customer Feedback Strategy – The Complete Guide For SaaS


Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. What is customer feedback?


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Best Product Feedback Form Examples For Collecting Customer Feedback In-app


What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product.

Best Types Of App Feedback To Collect In SaaS [+Best Tools]


One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. Not all user feedback is useful and the feedback tools available in SaaS vary widely in their effectiveness. What is in-app feedback in SaaS?

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

Leveraging Software Platforms

Roman Pichler

Be Clear on What a Software Platform Is. Different people have suggested different definitions for the term software platform. In the picture above, product A, B, and C are built on the platform and use its assets. But platforms come with potential drawbacks.

How to Collect Qualitative Feedback in SaaS


Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product.

How To Set Up a Feedback Management System


Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights.

In-App Feedback: Top 5 Ways To Engage Mobile Customers For SaaS Business Success


Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. In-App Surveys.

The Top Mobile In-app Feedback Tools of 2020


I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback.

How a Strong Customer Engagement Strategy Can Improve the Usability of Your Product

Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo

Join Mobile expert Hannah Chaplin as she shares best practices and real examples to help you improve your mobile apps with in-app guides.

Customer Success Platform- An In-Depth Comparison of The Best Tools To Use In 2022


Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii) User feedback.

15 Best SaaS Automation Tools To Include in Your Stack


Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service.

Active vs Passive Customer Feedback: Which is Better for SaaS?


In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Use a brand monitoring tool to track social media mentions.

Best Customer Feedback Software for SaaS Businesses


Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software?

The 5 Product Discovery Secrets Every PM Should Know

Speaker: Jim Morris, Founder, Product Discovery Group

During this presentation, attendees will hear case studies, examples, and product discovery best practices gleaned from Jim Morris, Founder of The Product Discovery Group.

Best Customer Feedback Examples From SaaS Companies


What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. TL; DR. Customer feedback is the data you collect from customers that reflect their perception of your product and services.

How to Build a SaaS Platform

The Product Coalition

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. The increasing popularity of cloud computing indicates that the importance of SaaS will only increase in the future.

10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly


How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. What is a knowledge base tool?

Is Pendo Feedback Worth The Money? [+Better Alternatives]


Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. collect and prioritize user feedback.

Power of the Platform: A PM's Path to a Winning Product Experience

Speaker: Marcus Andrews - Director of Product Marketing & Keren Wexler - Sr. Director of Product

In this webinar, Marcus Andrews and Keren Wexler will explain common challenges faced by product teams, how to use analytics to create better product launches, platform adoption, and how to add feedback into your workflows!

Five Steps to Create a Holistic Mobile Customer Feedback Solution


As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution.

How To Ask for Customer Reviews? [Different Ways, Best Practices & Tools Included]


Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. We also discuss five best practices to follow when asking for reviews, and two tools that can be used to gather them. You should segment customers before sending feedback surveys.

Customer Sentiment Analysis: What Is It and How To Collect Data for Sentiment Analysis [Best Tools Included]


Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. The best way to understand it is by analyzing customer feedback. In-app guidance.

The Top Mobile In-App Feedback Tools of 2021


They’re itching to give you feedback. Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions.

Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.

Customer Feedback Analysis: How To Analyze Feedback Data and Act on It?


Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Segment customers based on NPS feedback and personalize their onboarding.

Saas analytics tools [Best 20+ SaaS Analytics Tools For 2021 – By Use Case]


Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. In-App SaaS Analytics Tools.

12 Essential Tools For Your SaaS Marketing Automation Software Stack


Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS?

Best New User Onboarding Tools for SaaS in 2021


For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. More often than not, you'll need SaaS onboarding software to do the heavy lifting for you.

The Top 5 Most Common Rapid Prototyping Mistakes

Speaker: Teresa Torres, Product Discovery Coach, Product Talk

If you work in digital products, you might think wireframes and mockups as a quick way to get user feedback on our designs. It is a powerful tool for thinking through different aspects of your product and answering questions to all sorts of design questions.

10 Software Adoption Best Practices and Tips For B2B Companies


Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. What is software adoption?

The Top 19 Sentiment Analysis Tools for Digital Products in 2022!


One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. What Is a Sentiment Analysis Tool? What Are Sentiment Analysis Tools For?

Top 10 SaaS Customer Onboarding Software Solutions


A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. What is SaaS customer onboarding software?

Best Product Adoption Tool For Product Managers


Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. In-app help.

Upgrading Data Security in a Crisis

Speaker: M.K. Palmore, VP Field CSO (Americas), Palo Alto Networks

In most cases, the COVID-19 crisis has sped up the desire to engage in digital transformation for medium-to-large scale enterprises. Roadmaps are rarely implemented without challenges. During this session, MK Palmore, the Field CSO (Americas) for Palo Alto Networks and a former public-sector executive, will walk through the difficulties of crisis planning execution in the midst of an organization's digital changes. He will use a combination of industry insights through statistical observations and direct customer feedback to emphasize the importance of adopting new technologies to battle an ever changing threat landscape.

Best user analytics tools for SaaS


When it comes to boosting your product growth , user analytics tools can make your life a lot easier. These tools offer insights into what your users are doing inside your product and why they are doing it. But how do you know you’re picking the right tools?

Beta Testing Feedback Form Template: Best Practices and Examples


What is a beta testing feedback form template? How can you customize it to gather valuable feedback from users? Beta testing is one of the most effective ways to gather feedback on a product , but getting useful feedback and handling beta testers is not always as easy as it sounds.

End-User Training SaaS: How To Train New Users And Drive Product Adoption


End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. An online training session is another powerful way to onboard new platform users.

The Ultimate NPS Survey Software Guide for 2022


Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Use a user feedback tool that lets you collect multiple types of customer satisfaction survey data and allows you to act on NPS data you collect too.

Data-Driven Performance Feedback Helps Teams Improve Customer Outcomes

Speaker: Mickey Mantle, Founder and CEO at Wanderful Interactive Storybooks | Ron Lichty, Consultant: Interim VP Engineering, Author, Ron Lichty Consulting, Inc.

In this webinar Mickey Mantle and Ron Lichty will teach you why its important to have data driven performance reviews, the most effective way to use data in performance reviews, and how this data helps to align your employee proficiency with your company goals.