Best Types Of App Feedback To Collect In SaaS [+Best Tools]


One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. Not all user feedback is useful and the feedback tools available in SaaS vary widely in their effectiveness. What is in-app feedback in SaaS?

In-App Feedback: Top 5 Ways To Engage Mobile Customers For SaaS Business Success


Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. In-App Surveys.


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Leveraging Software Platforms

Roman Pichler

Be Clear on What a Software Platform Is. Different people have suggested different definitions for the term software platform. In the picture above, product A, B, and C are built on the platform and use its assets. But platforms come with potential drawbacks.

How To Set Up a Feedback Management System


Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Is Pendo Feedback Worth The Money? [+Better Alternatives]


Pendo Feedback is one of the most popular trademarks of Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. collect and prioritize user feedback.

The Top Mobile In-app Feedback Tools of 2020


I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback.

Customer Success Platform- An In-Depth Comparison of The Best Tools To Use In 2022


Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii) User feedback.

Best Customer Feedback Software for SaaS Businesses


Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software?

How to Build a SaaS Platform

The Product Coalition

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. The increasing popularity of cloud computing indicates that the importance of SaaS will only increase in the future.

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

Saas analytics tools [Best 20+ SaaS Analytics Tools For 2021 – By Use Case]


Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. In-App SaaS Analytics Tools.

12 Essential Tools For Your SaaS Marketing Automation Software Stack


Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS?

The Top Mobile In-App Feedback Tools of 2021


They’re itching to give you feedback. Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions.

Top 10 SaaS Customer Onboarding Software Solutions


A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. What is SaaS customer onboarding software?

How a Strong Customer Engagement Strategy Can Improve the Usability of Your Product

Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo

Join Mobile expert Hannah Chaplin as she shares best practices and real examples to help you improve your mobile apps with in-app guides.

Best user analytics tools for SaaS


When it comes to boosting your product growth , user analytics tools can make your life a lot easier. These tools offer insights into what your users are doing inside your product and why they are doing it. But how do you know you’re picking the right tools?

Best New User Onboarding Tools for SaaS in 2021


For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. More often than not, you'll need SaaS onboarding software to do the heavy lifting for you.

End-User Training SaaS: How To Train New Users And Drive Product Adoption


End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. An online training session is another powerful way to onboard new platform users.

25 Tools for Website, Mobile, and In-Product Feedback Widgets


Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. Feedback Widget for Website.

How to Build Customer-Centric Products With Fast Feedback Loops

Check out our latest guide and learn the benefits of fast feedback loops and how you can use them to inform your product decisions, so you can confidently build products that meet your customers’ needs.

Website Feedback Tool: A new way to stress-free customer feedback


When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed.

The Ultimate NPS Survey Software Guide for 2022


Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Use a user feedback tool that lets you collect multiple types of customer satisfaction survey data and allows you to act on NPS data you collect too.

Customer Feedback is Product Management

Feedback Loop

Shay Howe is senior vice president of platform strategy at ActiveCampaign. Directors User Research Influencing Stakeholders B2C B2B Aspiring PMs Career Leadership Enterprise Startup Executives Managers Design

Best Onboarding Software for SaaS – 6 Tools to Improve Your User Activation


To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider.

Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.

Picking the Best Customer Feedback Software: An Ultimate Guide for 2021


Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. Well, your answers lie in customer feedback (?? Why Do You Need Customer Feedback Software? Follow-up With Tool Reviews 2.

The 4 Customer Feedback Tools Every SaaS Company Should Be Using


Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. The million-dollar question is: which tools do you use and to what end? Implicit in-app.

UserGuiding Alternatives – Better User Onboarding Platforms for your SaaS


In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding.

How to build effective in-app surveys to collect feedback in SaaS [Examples included]


While product marketers often look at engagement metrics and growth KPIs, collecting detailed feedback with in-app surveys can often get overlooked. The in-app surveys can help you identify unhappy users and reduce churn proactively. What is an in-app survey?

The Top 5 Most Common Rapid Prototyping Mistakes

Speaker: Teresa Torres, Product Discovery Coach, Product Talk

If you work in digital products, you might think wireframes and mockups as a quick way to get user feedback on our designs. It is a powerful tool for thinking through different aspects of your product and answering questions to all sorts of design questions.

Systems Thinking, Part 1: Building Product Resilience to Bypass Disaster

280 Group

In this 3-part series, we will look at how to apply elements of systems thinking to the problems of resilience, sustainability, and leadership in Product Management. What is Systems Thinking? Social, economic, political, technological, environmental, and legal forces.

The Top Mobile In-app Feedback Tools of 2019


If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. The real challenge comes when you’re deciding how you actually want to execute on this concept and actually begin gathering mobile feedback in your own app. What tools do you use? How do you create a successful feedback ecosystem? One of the most unique features is their in-app touch heatmaps.

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How to Use Customer Feedback as a Sales Tool

The Product Coalition

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. Using customer feedback for sales success: A winning combination?

The 12 Best Product Feedback Tools To Manage User Feedback


Collecting product feedback is one of the most undervalued processes when it comes to achieving SaaS product-led growth. Using the right product feedback tools can help you gain valuable insights quickly and help identify if your product is actually working well for your users.

Upgrading Data Security in a Crisis

Speaker: M.K. Palmore, VP Field CSO (Americas), Palo Alto Networks

In most cases, the COVID-19 crisis has sped up the desire to engage in digital transformation for medium-to-large scale enterprises. Roadmaps are rarely implemented without challenges. During this session, MK Palmore, the Field CSO (Americas) for Palo Alto Networks and a former public-sector executive, will walk through the difficulties of crisis planning execution in the midst of an organization's digital changes. He will use a combination of industry insights through statistical observations and direct customer feedback to emphasize the importance of adopting new technologies to battle an ever changing threat landscape.