Active vs Passive Customer Feedback: Which is Better for SaaS?

Userpilot

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Uncover customers’ pain points by analyzing support tickets.

How to Translate Customer Feedback Into Action

Apptentive

So, you’ve collected customer feedback – now what? Melanie Fox, Product Manager at Apptentive and Ryan Galloway, Senior Product Marketing Manager, dive into how product managers (specifically those strapped for resources) can translate customer feedback into action.

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How Can Brand Monitoring Improve Product Design and User Feedback?

Userpilot

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it.

How to Collect Qualitative Feedback in SaaS

Userpilot

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product.

Feedback Management: A PM's Key for Continuous and Impactful Product Growth

Speaker: Hannah Chaplin - Product Marketing Principal at Pendo & Steve Cheshire - Product Manager at Pendo

Join Hannah Chaplin and Steve Cheshire as they discuss how you can utilize customer feedback to help your business stay competitive in an increasingly challenging global market.

Best Customer Feedback Examples From SaaS Companies

Userpilot

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue.

Five Steps to Create a Holistic Mobile Customer Feedback Solution

Apptentive

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. The customers themselves are driving this change. What is a customer feedback solution? Step 1: Identify gaps in customer feedback and set goals.

Customer Feedback: The revenue driver for 84% of digital companies. And your secret weapon too!

Usersnap

There are two reactions to receiving customer feedback: “yippie!” So how do you get customer feedback and accelerate growth? Before we dive in, listening to the voice of customers does not mean “customers are always right.” Why is customer feedback important?

Is Pendo Feedback Worth The Money? [+Better Alternatives]

Userpilot

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. collect and prioritize user feedback.

7 Simple User Feedback Questions to Help You Embrace the Customer’s Voice

Usersnap

Any successful company of today knows that optimizing user experience is just as important as innovative product-related ideas or internal expert opinions. The way big brands and small retailers interact with their customers can often draw the line between business success and failure.

It's Alive! Bringing Your Product Roadmap Back From the Dead

Speaker: Lisa Mo Wagner, Product Management Coach, Writer, Speaker and WomenTech Ambassador

In this webinar, Lisa Wagner, Product Management Coach, will teach you how to create an effective outcome and data-driven roadmap that allows you to implement customer feedback in a timely manner.

How to Incorporate Customer Feedback in the Product Development Process

Usersnap

Teaming up with customers to accelerate R&D has become a common practice in many industries. Innovating by Using Customer Feedback in R&D. Integrating customer knowledge in the research and development phase is a way of refining products both before and after launch.

User Feedback Survey – How To Build And Use One In Your SaaS?

Userpilot

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. What is a user feedback survey?

Best Types Of App Feedback To Collect In SaaS [+Best Tools]

Userpilot

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. Not all user feedback is useful and the feedback tools available in SaaS vary widely in their effectiveness. User in-app feedback is data you collect inside the app through in-app surveys.

How To Set Up a Feedback Management System

Userpilot

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customersfeedback , frustrations, and insights.

Put Your Data to Work: The Complete Playbook

Turn your data into a competitive advantage. This playbook contains: Exclusive stats, research & insights on how the pandemic affected businesses. A comprehensive “Request For Proposal” (RFP) checklist and an interactive quiz to test your data knowledge.

Key Best Practices for Using Customer Feedback

Folding Burritos

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. A piece of feedback usually comes to us in the form of “users are asking for X” or “customer Y and Z are telling us this”.

Beware the Tyranny of Customer Feedback

Mind the Product

The customer is always right – right? If we can just listen to the customer – if we just give them what we want, our path to product success can’t be too far off. The post Beware the Tyranny of Customer Feedback appeared first on Mind the Product.

How to Use Feedback to Improve Mobile Customer Experience in 4 Steps

Apptentive

From adding features to modifying the user interface, the directions you can take your mobile app are endless. With infinite choices and limited bandwidth, how do you decide what to prioritize when it comes to improving your mobile customer experience? Focus on in-app feedback.

Ask Teresa: What Should You Do With Insights That Don’t Come from Customer Interviews?

Product Talk

Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. Regular touch points with customers are a pillar of continuous discovery.

Power of the Platform: A PM's Path to a Winning Product Experience

Speaker: Marcus Andrews - Director of Product Marketing & Keren Wexler - Sr. Director of Product

In this webinar, Marcus Andrews and Keren Wexler will explain common challenges faced by product teams, how to use analytics to create better product launches, platform adoption, and how to add feedback into your workflows!

Best Customer Feedback Software for SaaS Businesses

Userpilot

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software?

Product Experience Insights: How To Collect PX Data and Improve the Customer Experience?

Userpilot

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. What are product experience insights?

The Best Customer Feedback Analysis Guide in 2021

Usersnap

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback quality varies.

How User Feedback Should Influence Your Product Roadmap

ProductPlan

Common examples include: Targeting new user personas. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. First, though, let’s discuss why feedback from customers should play a role in your team’s strategic planning.

The 5 Product Discovery Secrets Every PM Should Know

Speaker: Jim Morris, Founder, Product Discovery Group

During this presentation, attendees will hear case studies, examples, and product discovery best practices gleaned from Jim Morris, Founder of The Product Discovery Group.

User Feedback, an Ultimate Guide: How To Collect and Make it Valuable Every Time

Usersnap

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). When they give you user feedback, take it seriously!

Working with Insights Teams is Product Management | VP Insights at LFG

Feedback Loop

Liz Casals is Vice President of Consumer Insights at Lincoln Financial Group. User Research Platform Insights Consumer Research Consumer Insights

The 12 Best Product Feedback Tools To Manage User Feedback

Userpilot

Collecting product feedback is one of the most undervalued processes when it comes to achieving SaaS product-led growth. Using the right product feedback tools can help you gain valuable insights quickly and help identify if your product is actually working well for your users.

The 6-Step Checklist to Improve Your Mobile Feedback Strategy

Apptentive

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback.

Your Post-Launch Toolkit for Understanding Your Users

Speaker: Brittney Gwynn, former Director of Product, Simple Health

If you've ever launched an MVP, you know that the journey has only just begun. How do you figure out what to do next? You know that you need to look at how different user segments react, but how do you quickly distinguish signal from noise so you can iterate and improve? Join Brittney Gwynn, former Director of Product at Simple Health, as she explains how you can use early customer feedback, usage data, and continuous experimentation to optimize your journey to product-market fit. Whether you're at a brand-new company, or looking to innovate within a more mature organization, or anywhere in between, you'll come away with a new skill set, ready to make the most of your launches.

Better feedback forms scale the quality and quantity of customer feedback

Usersnap

Which feedback form works best when collecting feedback and opinions from customers? When starting, we realized ~3% of our customers responded to our long survey forms. Also, the insights we received were more valuable than ever. How to Design a Feedback Form?

Picking the Best Customer Feedback Software: An Ultimate Guide for 2021

Usersnap

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. What if there’s a way to measure the success of your customer service strategies and know if customers are happy with their experiences?

6 Ways to Collect Product Feedback from Web Customers

Usersnap

You’ve just launched your new product or you just finished building a new website, and now you wonder what your customers think about those changes. How do you collect product feedback in the best way possible to answer your questions? Collecting product feedback effectively.

Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…

Usersnap

We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. What to take note on these customer feedback examples. You want to be careful when asking customers for feedback, or you may end up wasting their time. When and where should the feedback question be inserted?

Make an Impact with Analytics and Journey Maps

Speaker: Kirui K. K., Co-founder and CEO of Tanasuk Africa

If you want to offer a better user experience, it can be tempting to track each and every data point in your product. However, this can quickly get complicated and overwhelming as you collect more and more data. How do you know which metrics will help you improve? Kirui K. K., Co-founder & CEO Tanasuk Africa, wants you to know that analytics don't have to be complicated to make an impact - no matter the size of your company. Join him as he explains how to create a customer journey map, then use that map to figure out the metrics you need to know - and how to use them.

Key Best Practices for Using Customer Feedback

Folding Burritos

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. A piece of feedback usually comes to us in the form of “users are asking for X” or “customer Y and Z are telling us this”.

How to Use Customer Feedback as a Sales Tool

The Product Coalition

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price.

7 Simple User Feedback Questions to Help You Embrace the Voice of the Customers

Usersnap

Any successful company of today knows that optimizing user experience is just as important as innovative product-related ideas or internal expert opinions. The way big brands and small retailers interact with their customers can often draw the line between business success and failure. The voice of the customers must be heard and acted upon if a company has any aspirations of growing its business. In this sense, even negative customer feedback is more than useful.

The 4 Customer Feedback Tools Every SaaS Company Should Be Using

Userpilot

Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. After all, you are building your product for your customer, right? Email Feedback.

Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.