The Product Guy

JANUARY 17, 2025

In the latest TPG Live session, Driving Impact Through Influence and Experimentation , we dived into strategies product managers can use to expand their influence, foster innovation, and navigate the evolving landscape of product management. Navigating Pushback Resistance to experimentation is a common challenge for product managers.

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Data Visualization Customer Feedback Feedback Software Analytic Tools 195

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

MARCH 30, 2025

Without measuring and aggressively improving the right mobile app metrics, youll struggle to stay afloat. This article will cover 14 metrics to help you achieve just that. Overview: Mobile app analytics metrics Below is a quick summary of the mobile metrics every PM should be tracking. The competition is stiff.

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Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

OCTOBER 31, 2024

So, how do you get started with product analytics ? In this article, we’ll talk about: What product analytics is and why you need a solid strategy. Key steps to build and improve your product analytics strategy. How to apply actionable metrics to different SaaS business stages. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Intercom, Inc.

DECEMBER 8, 2020

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

The Product Coalition

MARCH 15, 2023

Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. Effective onboarding is also necessary to set your users up to use your app successfully.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 157

The Product Guy

JUNE 18, 2020

Guest Post by: Marvin Mathew (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. Ruthless prioritization translates to product teams spending time building the right thing at the right time. Product: What are the key metrics that we’re tracking? Each feedback loop has a minimum of four stages.

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Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

MARCH 23, 2025

This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. What are app engagement metrics? App engagement metrics provide quantitative insights into user interactions with your app. What is app engagement?

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

The Product Guy

MAY 7, 2020

Guest Post by: Vivek Karna (Mentee, Session 11, The Product Mentor) [Paired with Mentor, John Masterson]. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . Introduction. Understanding the Role Definition.

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Technical Review Product Manager Product Management Research Software 398

Alchemer Mobile

JULY 22, 2021

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC). Increased retention rates.

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Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Alchemer Mobile

FEBRUARY 22, 2022

We’ve broken the concept of product adoption into five key stages, outlined product adoption metrics, and provided some strategies for how to improve product adoption. What is product adoption? Product adoption refers to how customers embrace and use a product. The product is the right market fit.

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User Testing Onboarding KPIs Product Research Feedback Software 262

Userpilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Which features need attention?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

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Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Product Talk

DECEMBER 11, 2024

If youve been reading Product Talk for a while, you probably already know that the majority of the stories we share in the Product in Practice series focus on how product teams are adopting continuous discovery habits in their work. Do you have a Product in Practice story youd like to share? But not today.

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Product Research Customer Experience User Testing Feedback Software 184

Userpilot

NOVEMBER 7, 2024

What is an interactive product demo? An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Why build interactive demos for your SaaS product? This results in faster Aha!

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UX Planet

MARCH 15, 2025

In product design, measuring success is essential to ensure that design decisions lead to meaningful improvements and align with business outcomes. OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators) are two common approaches, each serving a different purpose. What do these metrics mean?

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Onboarding KPIs Customer Experience Product Research KPI 59

Userpilot

JULY 31, 2024

And we think it applies just as well to product KPIs. ” Here are 14 essential product management KPIs you need to measure (tips for improving them + industry averages included!). TL;DR Product management KPIs are measurable values used to evaluate how well a product achieves its goals.

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Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 104

The Product Guy

AUGUST 1, 2019

Guest Post by: Merziyah Poonawala (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Joni Hoadley]. A startup development team consisting of a product manager and two offshore engineers was facing major challenges in meeting client deliverable deadlines – repeatedly. THE CAUSE. THE EXPERIMENTS.

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Weak Development Team Software Review Technical Review Onboarding KPIs 373

Userpilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. They help you measure success, identify areas for improvement, and align your product management strategies with your overall business goals. Time-to-value : Tracks how quickly users realize the value of the product.

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Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. Helping prospects find the right product is a win-win situation. Userpilots key features include: No-code Chrome extension for building in-app flows. Pendo The dashboard on Pendo.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. You will also learn how healthcare companies can improve their product metrics. Onboarding checklist completion rate. Time to Value.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Healthcare Reporting Tools 105

Product Innovation Educators

AUGUST 19, 2024

A guide to successful product launches – for product managers Watch on YouTube TLDR The LAUNCH framework, created by James Whitman, offers a complete approach to successful product launches. This framework helps solve common problems in product launches by encouraging teamwork, constant improvement, and strategic planning.

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Feedback Software B2B Onboarding KPIs Customer Feedback 319

Product Talk

MAY 15, 2024

Committing to continuous discovery means changing the way your product team operates. We hope that today’s Product in Practice will change your mind. Ellen Juhlin , a product coach and Product Talk instructor, shares several ways that she used in-app surveys to collect feedback and create regular touch points with customers.

Product Research 312

Product Research Feedback Software Analytic Tools User Testing 312

Roman Pichler

APRIL 15, 2024

To make this more concrete, let’s look at an example: Objective : Grow the product management team. Key result 1 : Three product managers are hired. Key result 2: The onboarding system is improved, and time-to-proficiency is reduced by 25%. What are Product Roadmaps? The fourth row lists the product’s features.

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Userpilot

NOVEMBER 7, 2024

Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. Consider specific features : Your goals and improvement areas will determine the features you need.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 18, 2024

” And that’s also why AARRR metrics are called pirate metrics. Short for acquisition, activation, retention, referral, and revenue, these metrics help you measure and drive product growth. In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage.

Onboarding KPIs 105

Onboarding KPIs Framework Data Visualization Analytic Tools 105

Userpilot

DECEMBER 18, 2024

Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. This article will help reduce such churn by refining your product management and UX analysis approach. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

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Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

JULY 4, 2024

It’s no secret that learning how to evaluate product performance is essential for product management. But how can you effectively measure product metrics that can help you reach your goals and increase revenue growth? Why not book a Userpilot demo to see how you can analyze and improve product performance continuously?

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Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

JULY 21, 2024

Which SaaS industry has the highest customer onboarding checklist completion rate? Product-led ones than sales-led ones? These are the key questions we explore in the article based on our recent Product Metrics Benchmark Report 2024 which investigates company performance in 6 different metrics across 7+ industries.

Onboarding KPIs 105

Onboarding KPIs Reporting Tools Data Visualization Analytic Tools 105

Userpilot

JANUARY 15, 2025

Let’s be honest, onboarding in SaaS can feel like navigating a labyrinth. As product managers and onboarding specialists, you’re juggling a million priorities: feature adoption, activation milestones, reducing churn… And crafting the perfect email sequence that guides users to success? What are they?

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Onboarding KPIs Research Software Feedback Software User Testing 52

Userpilot

DECEMBER 29, 2024

At Userpilot, NPS is an integral part of our product. This is mainly because NPS was sold as a quantitative metric that is the ultimate indicator of growthespecially in product management. This metric ended up being adopted by companies in every industry. But lets be honest, NPS sucks at times. The sad truth is: its not.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Product Talk

JULY 17, 2024

Why are product teams shifting from focusing on outputs to focusing on outcomes? How do you identify product outcomes? How can product leaders hold teams accountable to outcomes? It provides a focal point for the product team and serves as a guiding light for their discovery efforts. What is a desired outcome?

Product Research 306

Product Research Onboarding KPIs Data Visualization Customer Experience 306

Userpilot

JULY 18, 2024

MarTech companies had the lowest onboarding c completion rates of all the industries we studied for our SaaS Product Metrics Benchmark Report. Does it have any impact on new user activation, time-to-value, or other metrics? We also show you how you can improve the key success metrics for your MarTech SaaS.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Reporting Tools Analytic Tools 102

UX Planet

APRIL 9, 2025

Its no surprise that design critique is one of the most valuable and common exercises product teams practice when building new products. Product Purpose & Business Goals Alignment Before diving into the design, take a step back and zoom out. What user problem does this product solve forthem? signup conversion)?

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Framework Feedback Software Research Software Onboarding KPIs 101

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Intercom, Inc.

FEBRUARY 11, 2020

Here’s three better ways to create retention campaigns that feel genuine and actually work: Focus on how your product helps. 1: Focus on how your product helps. A commercial relationship is based on an exchange of value: the business provides a product or service, and the customer pays for it.

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Customer Experience Onboarding KPIs Differentiation B2B 282

Userpilot

JULY 14, 2024

That’s the average core feature activation rate across the companies we studied for our Product Metrics Benchmark Report 2024. We also look at ways to improve the core feature activation rate for your SaaS product! We also look at ways to improve the core feature activation rate for your SaaS product!

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