Birst Named to Constellation ShortList™ for Cloud-Based Business Intelligence and Analytics Platforms for 4th Straight Time

Birst BI

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms. The Constellation ShortList recognizes leading Cloud BI solutions that help companies gain deep, contextual insights from combinations of internal and external data.

Using Embedded Analytics to Drive Revenue

Mind the Product

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. Users were thrilled with the bells and whistles of charts, graphs, and dashboards in the applications they already used, and they were often willing to pay more for these business intelligence (BI) capabilities. Embedded Analytics – Five Key Considerations.


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Managing Technical Debt (and How BI Can Help)


How Embedded Analytics Can Help Pay Off Technical Debt. For software development teams, it’s like that you deliver (or plan to deliver) some sort of reporting and analytics functionality to your customers. So you have faced this question: do we build the Business Intelligence functionality in-house or do we buy it from a third-party vendor? That way, you can be in control of the entire analytics experience. The BI market is partly to blame.

10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly


An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Analytics.

Iterate Your Way to a Top Analytics Product Experience

Speaker: Richard Cheng, Associate Product Manager, Mark43

In this webinar, we'll cover: Best BI practices from Mark43 and Looker. How efficient intelligence and analytics will benefit your users. How to quickly and effectively embed professional-grade analytics in your product experiences.

Guide to Choosing the Best Customer Education Platform for SaaS


Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. Analytics.

How Product Managers can Use the EMBED Framework for Mobile Onboarding

The Product Coalition

Over the last 5 years, Appcues has helped more than 5,000 businesses onboard more than 25 million users. That’s why we distilled the essence of all that we know and created the EMBED framework. What’s the EMBED framework? The EMBED framework is a distillation of all that we’ve learned. So the first step in the EMBED framework is to establish a foundation within the team. Don’t treat the EMBED framework as a formula to find the perfect onboarding plan?—?it

How to Build Your Dream Analytics Stack


A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. The data and analytics space is rapidly growing, expanding, and evolving.

How Interactive Self-Serve Guides Help You Elevate Customer Experience


Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. Interactive self-service guides are in-app resources that educate users on discovering and using features.

AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience


Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.

The Business Opportunity of Embedded Analytics: New Findings from 500+ Application Teams

Speaker: Josh Martin, Director of Product Marketing, Logi Analytics

Embedded analytics has evolved from an afterthought to a necessity. But most companies don’t realize that the features they embed and how they develop have a lasting impact on revenue, customer churn, and competitive differentiation. The state of embedded analytics in 2018 is in flux.

Top CX Trends That Are Shaping the SaaS Industry in 2022


So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. Understanding and applying current CX trends will help your business meet customer needs and retain customers. SaaS businesses are next.

BoS Conf Online Fall Supporter: Logi Analytics

Business of Software Conference

A Little about Logi Analytics. Logi Analytics, an insight software company, empowers the world’s software teams with the most intuitive, developer-grade embedded analytics solutions and a team of dedicated experts invested in your success. For over 20 years, Logi Analytics has helped companies embed sophisticated dashboards and reports in their applications. Learn more about Logi Analytics here. Our supporters are awesome.

How to Digitize Customer Experience For Your Product: Best Practices and Examples


You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Offer self-service support options to meet customer expectations, while also removing friction in the support experience.

B2B Marketing Automation: 12 Effective Ways to Grow Your Business


B2B marketing automation helps businesses grow faster, while not breaking the bank. 12 effective ways to grow your business using marketing automation strategies. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Advanced analytics.

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Nine Companies Share 30+ Best Practices for Creating Embedded Analytics Products

In this 4-part series, product and technology leaders share insights for successfully going to market with a data product. Download the eBook now, and find out how you can embed analytics in your solution, from building your business case to designing and launching your product.

Embedded Analytics for Application Vendors


Embedded analytics offers many benefits to end-users, but it also offers scalability and revenue to the companies providing analytics to their clients. Let’s take a look at the main benefits of an embedded analytics solution for application vendors. Data analytics is a virtual necessity in today’s market. If a client isn’t getting the solutions they need from your service, they’re more likely to switch to a vendor that gives them the functionality they’re looking for.

15 Customer Intimacy Best Practices and Tips For B2B Companies


Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Leverage loyalty programs to reward customers for their business. Offer white-glove service to customers who need it.

5 Reasons Using Product Analytics Enhances Your Customer Experience


That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. What is product analytics? Product analytics tools inform your decisions.

UX Analytics 101: How to Collect and Use User Data in SaaS


What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights.

How to Choose the Best Embedded Analytics Solution to Modernize Your Application

If you are looking to modernize your application to improve competitiveness, then one of the quickest wins you can have is to embed sophisticated analytics that will wow your existing and prospective customers.

How to Create a Product Operations Dashboard in 4 Steps


The product operations team takes care of operational items and free up product management’s time to focus on business issues. Product ops can turn the business request to test something into an action plan for rapid experimentation. But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs. How to Build a Product Ops Dashboard.

How To Structure and Manage Your Product Analytics Team


For the rest of us, and as an analytics practitioner I do mean “us,” there’s the second group. Do we really need people specifically dedicated to product analytics? Sometimes, you’ll have product managers, UX researchers, engineers, or business analysts with decent chops, but they’re lucky if they can focus those skills on their particular team, current project, or area, let alone on all teams, projects, and areas. Pedro Uria-Recio, Organizing Analytics like the Human Brain.

How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics


With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience.

Team ’22 Recap — Highlights from Atlassian’s Flagship Conference

Modus Create

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. What happens in Vegas stays in Vegas.

How to Automate Customer Engagement in SaaS: A Quick Guide to Customer Engagement Automation


Offer self-service support with an in-app resource center. This inevitably leads to decreased operational costs and allows you to scale your business. Offer on-demand self-service support with a resource center.

Growth and Analytics: How to Enable Product-Led Success


Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . How do analytics play a role in product-led success?

Customer Experience Analytics: 5 Steps To Conduct a CX Analysis [Best Tools Included]


Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics?

15 B2B Customer Experience Best Practices For Driving Sustainable Business Growth


15 B2B customer experience best practices that drive business growth. B2B customer experience is all of the interactions that a customer has when interacting with a business-to-business (B2B) company. Provide proactive assistance with a self-serve resource center.

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Life Beyond Google Analytics: Pick the Best Tools for the job

Mind the Product

Google Analytics as Your Default Platform? As a product manager, the impact of your business decisions will be measured by your product’s front-end data. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. Product analytics platforms are booming: Mixpanel, Firebase, Localytics, Amplitude, Appsee, Flurry, the list goes on. In-app Services. Crash Reports. It’s true, Google Analytics is free.

4 Ways to Prioritize Your Product Roadmap


By plotting features by what value they bring to your business and customers, you and your team can take a more objective approach to roadmap prioritization. Are Dashboards and Reports on Your Product Roadmap? Customers demanding new features.

8 Reasons Insurance Companies Must Up-Level Their Product Managers’ Skill Sets in 2021

280 Group

When it comes to adopting digital tools and technologies, it’s “full steam ahead” for businesses in every sector. For example, McKinsey reports that organizations sped up the digitization of customer interactions by about 3 years.

Top 12 UX Improvements for SaaS That Enhance Engagement and Drive Retention


UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state. Embed the images and videos into your in-app flows and resource center to make them available when and where they’re needed.

How to Create Interactive Product Demos: Benefits and Best Practices


Embed your video tutorials in your resource center. This means your interactive demonstration should work like a dashboard where customers can choose their own path to tour and learn about your product at the level of detail they want. Embed your video tutorials in your resource center.

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10 Best Data Visualization Platforms for Product Managers

The Product Coalition

How easy a tool is to learn is also key, especially for newer businesses which want to get off the ground quickly. You might be self-teaching yourself data visualization in order to be a more attractive job candidate. data data-analytics data-product-manager data-driven data-analysis

How To Measure Product Adoption Using Product Analytics


However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics.

Pendo vs Whatfix: Which Is Best For Your SaaS?


Pendo and Whatfix are both user onboarding, user analytics, and user feedback tools that are widely used by SaaS companies but each has its advantages and disadvantages at the same time. Self-service has never been easier. Pendo for user analytics.

Best Spekit Alternatives for SaaS


You can use Spekit to onboard employees with interacted walkthroughs, track their progress, and get invaluable insights from its analytics feature. Spekit for user analytics. When it comes to user analytics , it provides limited information regarding users and flows.

Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage


The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Both entities help businesses foster customer relationships, increase customer satisfaction , and ensure recurring profits.

PX for Multi-Product Companies


However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization.