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Birst Named to Constellation ShortList™ for Cloud-Based Business Intelligence and Analytics Platforms for 4th Straight Time

Birst BI

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms. The Constellation ShortList recognizes leading Cloud BI solutions that help companies gain deep, contextual insights from combinations of internal and external data.

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Using Embedded Analytics to Drive Revenue

Mind the Product

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. Users were thrilled with the bells and whistles of charts, graphs, and dashboards in the applications they already used, and they were often willing to pay more for these business intelligence (BI) capabilities. Embedded Analytics – Five Key Considerations.

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Managing Technical Debt (and How BI Can Help)

Izenda

How Embedded Analytics Can Help Pay Off Technical Debt. For software development teams, it’s like that you deliver (or plan to deliver) some sort of reporting and analytics functionality to your customers. So you have faced this question: do we build the Business Intelligence functionality in-house or do we buy it from a third-party vendor? That way, you can be in control of the entire analytics experience. The BI market is partly to blame.

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Analytics.

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4 Approaches to Data Analytics

As the analytics landscape continues to evolve, application teams who need to embed dashboards, reports, and other analytics capabilities in their applications can choose from dozens of solutions. How do you differentiate one solution from the next?

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. Analytics.

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How to Create a Customer Service Knowledge Base: Examples and Best Practices for SaaS

Userpilot

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base !

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How to Build Your Dream Analytics Stack

Indicative

A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. The data and analytics space is rapidly growing, expanding, and evolving.

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How Product Managers can Use the EMBED Framework for Mobile Onboarding

The Product Coalition

Over the last 5 years, Appcues has helped more than 5,000 businesses onboard more than 25 million users. That’s why we distilled the essence of all that we know and created the EMBED framework. What’s the EMBED framework? The EMBED framework is a distillation of all that we’ve learned. So the first step in the EMBED framework is to establish a foundation within the team. Don’t treat the EMBED framework as a formula to find the perfect onboarding plan?—?it

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AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience

Userpilot

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

MONETIZING ANALYTICS FEATURES: Why Data Visualizations. Go beyond basic embedded dashboards to diferentiate your. application and maximize the value of embedded analytics. 2013) demonstrated an unmet need in the market for visually stunning dashboards. Analytics?

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How Interactive Self-Serve Guides Help You Elevate Customer Experience

Userpilot

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. Interactive self-service guides are in-app resources that educate users on discovering and using features.

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Top CX Trends That Are Shaping the SaaS Industry in 2022

Userpilot

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. Understanding and applying current CX trends will help your business meet customer needs and retain customers. SaaS businesses are next.

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BoS Conf Online Fall Supporter: Logi Analytics

Business of Software Conference

A Little about Logi Analytics. Logi Analytics, an insight software company, empowers the world’s software teams with the most intuitive, developer-grade embedded analytics solutions and a team of dedicated experts invested in your success. For over 20 years, Logi Analytics has helped companies embed sophisticated dashboards and reports in their applications. Learn more about Logi Analytics here. Our supporters are awesome.

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Embedded Analytics for Application Vendors

Izenda

Embedded analytics offers many benefits to end-users, but it also offers scalability and revenue to the companies providing analytics to their clients. Let’s take a look at the main benefits of an embedded analytics solution for application vendors. Data analytics is a virtual necessity in today’s market. If a client isn’t getting the solutions they need from your service, they’re more likely to switch to a vendor that gives them the functionality they’re looking for.

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Iterate Your Way to a Top Analytics Product Experience

Speaker: Richard Cheng, Associate Product Manager, Mark43

In this webinar, we'll cover: Best BI practices from Mark43 and Looker. How efficient intelligence and analytics will benefit your users. How to quickly and effectively embed professional-grade analytics in your product experiences.

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Embeddable reports: Bringing Mixpanel to your favorite product tools

Mixpanel

Now you can embed Mixpanel Boards and reports in Figma, Coda, Jira, and any third-party tool that supports embedding. At the forefront of your team hub, you can embed a Mixpanel report with key metrics such as OKRs or a North Star metric.

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B2B Marketing Automation: 12 Effective Ways to Grow Your Business

Userpilot

B2B marketing automation helps businesses grow faster, while not breaking the bank. 12 effective ways to grow your business using marketing automation strategies. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Advanced analytics.

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How to Digitize Customer Experience For Your Product: Best Practices and Examples

Userpilot

You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Offer self-service support options to meet customer expectations, while also removing friction in the support experience.

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8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. A support agent can get back to them in the next business day.

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The Business Opportunity of Embedded Analytics: New Findings from 500+ Application Teams

Speaker: Josh Martin, Director of Product Marketing, Logi Analytics

Embedded analytics has evolved from an afterthought to a necessity. But most companies don’t realize that the features they embed and how they develop have a lasting impact on revenue, customer churn, and competitive differentiation. The state of embedded analytics in 2018 is in flux.

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Leverage loyalty programs to reward customers for their business. Offer white-glove service to customers who need it.

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5 Reasons Using Product Analytics Enhances Your Customer Experience

Gainsight

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. What is product analytics? Product analytics tools inform your decisions.

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How To Structure and Manage Your Product Analytics Team

Amplitude

For the rest of us, and as an analytics practitioner I do mean “us,” there’s the second group. Do we really need people specifically dedicated to product analytics? Sometimes, you’ll have product managers, UX researchers, engineers, or business analysts with decent chops, but they’re lucky if they can focus those skills on their particular team, current project, or area, let alone on all teams, projects, and areas. Pedro Uria-Recio, Organizing Analytics like the Human Brain.

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UX Analytics 101: How to Collect and Use User Data in SaaS

Userpilot

What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights.

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Nine Companies Share 30+ Best Practices for Creating Embedded Analytics Products

In this 4-part series, product and technology leaders share insights for successfully going to market with a data product. Download the eBook now, and find out how you can embed analytics in your solution, from building your business case to designing and launching your product.

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How to Create a Product Operations Dashboard in 4 Steps

ProductPlan

The product operations team takes care of operational items and free up product management’s time to focus on business issues. Product ops can turn the business request to test something into an action plan for rapid experimentation. But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs. How to Build a Product Ops Dashboard.

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Customer Education Examples to Ensure User Growth in SaaS

Userpilot

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service.

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How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics

Gainsight

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience.

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Team ’22 Recap — Highlights from Atlassian’s Flagship Conference

Modus Create

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. What happens in Vegas stays in Vegas.

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How to Choose the Best Embedded Analytics Solution to Modernize Your Application

If you are looking to modernize your application to improve competitiveness, then one of the quickest wins you can have is to embed sophisticated analytics that will wow your existing and prospective customers.

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Guide to Scaling Customer Support as Your Startup Grows: How to Scale Customer Support Without Compromising the Quality of Service

Userpilot

In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. All it takes is to create a comprehensive knowledge base with different formats of self-help resources.

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Customer Experience Analytics: 5 Steps To Conduct a CX Analysis [Best Tools Included]

Userpilot

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics?

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Growth and Analytics: How to Enable Product-Led Success

Gainsight

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . How do analytics play a role in product-led success?

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How to Automate Customer Engagement in SaaS: A Quick Guide to Customer Engagement Automation

Userpilot

Offer self-service support with an in-app resource center. This inevitably leads to decreased operational costs and allows you to scale your business. Offer on-demand self-service support with a resource center.

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Product Analytics Metrics: What To Track & How To Optimize Them?

Userpilot

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics?

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8 Reasons Insurance Companies Must Up-Level Their Product Managers’ Skill Sets in 2021

280 Group

When it comes to adopting digital tools and technologies, it’s “full steam ahead” for businesses in every sector. For example, McKinsey reports that organizations sped up the digitization of customer interactions by about 3 years.

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Life Beyond Google Analytics: Pick the Best Tools for the job

Mind the Product

Google Analytics as Your Default Platform? As a product manager, the impact of your business decisions will be measured by your product’s front-end data. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. Product analytics platforms are booming: Mixpanel, Firebase, Localytics, Amplitude, Appsee, Flurry, the list goes on. In-app Services. Crash Reports. It’s true, Google Analytics is free.

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15 B2B Customer Experience Best Practices For Driving Sustainable Business Growth

Userpilot

15 B2B customer experience best practices that drive business growth. B2B customer experience is all of the interactions that a customer has when interacting with a business-to-business (B2B) company. Provide proactive assistance with a self-serve resource center.

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4 Ways to Prioritize Your Product Roadmap

Izenda

By plotting features by what value they bring to your business and customers, you and your team can take a more objective approach to roadmap prioritization. Are Dashboards and Reports on Your Product Roadmap? Customers demanding new features.

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