Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. Users were thrilled with the bells and whistles of charts, graphs, and dashboards in the applications they already used, and they were often willing to pay more for these business intelligence (BI) capabilities. Embedded Analytics – Five Key Considerations.

Embedded Analytics 79

Embedded Analytics Dashboard Differentiation Reporting Tools 79

Userpilot

SEPTEMBER 21, 2022

An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Branding customization.

Analytic Tools 70

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 70

Izenda

DECEMBER 1, 2020

How Embedded Analytics Can Help Pay Off Technical Debt. For software development teams, it’s like that you deliver (or plan to deliver) some sort of reporting and analytics functionality to your customers. So you have faced this question: do we build the Business Intelligence functionality in-house or do we buy it from a third-party vendor? That way, you can be in control of the entire analytics experience. The BI market is partly to blame.

Embedded Analytics 43

Embedded Analytics Reporting Tools Dashboard Customer Experience 43

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. Analytics.

Analytic Tools 76

Analytic Tools Feedback Software Education Reporting Tools 76

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MONETIZING ANALYTICS FEATURES: Why Data Visualizations. Go beyond basic embedded dashboards to diferentiate your. application and maximize the value of embedded analytics. 2013) demonstrated an unmet need in the market for visually stunning dashboards. Analytics?

Data Visualization

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base !

Customer Feedback 68

Customer Feedback Reporting Tools Customer Experience Embedded Analytics 68

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. Interactive self-service guides are in-app resources that educate users on discovering and using features.

Embedded Analytics 72

Embedded Analytics Feedback Software User Testing Analytic Tools 72

Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. Understanding and applying current CX trends will help your business meet customer needs and retain customers. SaaS businesses are next.

Feedback Software 74

Feedback Software Embedded Analytics Reporting Tools User Testing 74

User Pilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. A support agent can get back to them in the next business day.

Customer Experience 67

Customer Experience Customer Feedback Embedded Analytics Banking 67

Userpilot

NOVEMBER 20, 2022

You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Offer self-service support options to meet customer expectations, while also removing friction in the support experience.

User Testing 69

User Testing Embedded Analytics User Friction Webinar 69

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. 12 effective ways to grow your business using marketing automation strategies. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Advanced analytics.

B2B 72

B2B Analytic Tools Feedback Software Embedded Analytics 72

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Leverage loyalty programs to reward customers for their business. Offer white-glove service to customers who need it.

Customer Experience 76

Customer Experience Customer Feedback B2B Embedded Analytics 76

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. What is product analytics? Product analytics tools inform your decisions.

Customer Experience 87

Customer Experience Customer Feedback Embedded Analytics Feedback Loop 87

User Pilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service.

Education 75

Education Feedback Software Embedded Analytics Webinar 75

Gainsight

APRIL 8, 2021

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience.

Embedded Analytics 52

Embedded Analytics Dashboard Customer Feedback Customer Experience 52

Modus Create

APRIL 13, 2022

Atlassian announced a brand new product — Atlas , a teamwork directory that facilitates open sharing and provides context about work within and across teams. Using smart links, you can embed live data from multiple applications to the project pages in Atlas.

Data Visualization 74

Data Visualization Seminar Embedded Analytics Enterprise 74

Userpilot

NOVEMBER 25, 2022

Customer engagement is about delivering an outstanding experience so customers are more compelled to stay with your brand. Offer self-service support with an in-app resource center. This inevitably leads to decreased operational costs and allows you to scale your business.

Feedback Software 72

Feedback Software Onboarding KPIs Embedded Analytics Messaging 72

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics?

Onboarding KPIs 72

Onboarding KPIs Feedback Software Embedded Analytics B2C 72

Userpilot

OCTOBER 15, 2022

15 B2B customer experience best practices that drive business growth. B2B customer experience is all of the interactions that a customer has when interacting with a business-to-business (B2B) company. The average B2B customer interacts with a brand across a few channels.

B2B 72

B2B Feedback Software B2C Embedded Analytics 72

Userpilot

DECEMBER 6, 2022

The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. It also minimizes oversights while maintaining brand consistency across marketing outputs. Keep brand consistency across all communications with users. Notion dashboard.

Customer Experience 69

Customer Experience Analytic Tools Feedback Software Marketing 69

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. UX designers should make branding consistent across the product to reduce friction. Keep the brand design consistent across the user journey.

UX 74

UX Research Software User Friction Messaging 74

User Pilot

JANUARY 9, 2023

Customers are more likely to stick with a company after receiving excellent customer service. More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others. Pendo user onboarding dashboard.

Onboarding KPIs 69

Onboarding KPIs User Friction Marketing Webinar 69

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Feedback Loop 52

User Pilot

FEBRUARY 3, 2023

Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. Effective strategies for tertiary onboarding: Introduce users to brand-new features.

Onboarding KPIs 75

Onboarding KPIs Education Webinar Feedback Software 75

Userpilot

DECEMBER 3, 2022

The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Both entities help businesses foster customer relationships, increase customer satisfaction , and ensure recurring profits.

Customer Feedback 72

Customer Feedback Feedback Software Customer Experience Analytic Tools 72

Usersnap

FEBRUARY 17, 2022

Gathering feedback on website can be highly useful to businesses looking to improve their services across the board. Adding a feedback button to your website demonstrates your willingness as a business to listen to your customers. get ratings of your products or services.

Customer Feedback 83

Customer Feedback User Testing Data Visualization Analytic Tools 83

User Pilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. They boast two sets of customers: Brands that post their content and Agencies that post for others. Whereas agencies may need to post on behalf of multiple websites, brands do not.

Customer Experience 68

Customer Experience Customer Feedback Feedback Software Analytic Tools 68

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center.

Analytic Tools 73

Analytic Tools Feedback Software Customer Experience Data Visualization 73

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Offer self-service options.

Analytic Tools 76

Analytic Tools Feedback Software User Testing Customer Experience 76

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. Increased functionality in Survey reports for better data analysis.

Outbound 113

Outbound Differentiation Dashboard Customer Experience 113

User Pilot

JANUARY 23, 2023

So whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback or NPS – you’ll find out how Appcues vs Pendo vs Userpilot perform for each Job-To-be-Done – and which one is the best choice for you!

Customer Feedback 52

Customer Feedback Customer Experience Analytic Tools Feedback Software 52

Userpilot

JULY 15, 2022

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Take advantage of employer branding to turn your employees into brand advocates and drive positive virality. Not all touchpoints can be tracked by analytics.

Analytic Tools 70

Analytic Tools Research Software Feedback Software Onboarding KPIs 70

Userpilot

OCTOBER 31, 2022

With Userpilot you can quickly create, customize and launch NPS surveys that fit the look and feel of your brand. Net Promoter Score (NPS) survey builder and analytics. The tool will allow you to easily pass custom data from various analytics platforms such as: Mixpanel.

Onboarding KPIs 69

Onboarding KPIs Analytic Tools Feedback Software User Testing 69

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. Customer service. Delighted Dashboard.

Customer Feedback 83

Customer Feedback User Testing Analytic Tools Research Software 83

Usersnap

MAY 2, 2019

Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service. get ratings of your products or services. streamline your customer service and shorten response times. It’s a straightforward tool you can use to embed a user feedback widget on your website and ask your customers to provide a rating and submit comments and suggestions. It also has reporting and analysis capabilities.

Data Visualization 70

Data Visualization Analytic Tools Research Software Reporting Tools 70

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? Your help desk or service desk plays an important role in customer satisfaction. Customer service metrics.

Onboarding KPIs 75

Onboarding KPIs Analytic Tools Customer Satisfaction Construction 75

Userpilot

DECEMBER 15, 2022

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find out how Pendo performs vs Apty vs Userpilot – and which one is the best choice for you! Self-service has never been easier.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 10, 2022

Create self-help resources to help users troubleshoot their issues on their own. Embed your educational resources into your knowledge base for a better experience. Embed videos inside UI patterns with Userpilot. Keep the brand design consistent across the user journey.

User Experience 72

User Experience Feedback Software Analytic Tools Research Software 72

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software?

Feedback Software 52

Feedback Software Customer Feedback Customer Experience User Testing 52

Userpilot

DECEMBER 15, 2022

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback or NPS – you’ll find the answer if Pendo, Spekit, or Userpilot is the best fit for you here! Self-service has never been easier.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52