Identifying Non-Customers for “Customer” Interviews; UX in Minneapolis; ProductCamp St. Louis

Good Product Manager

Make Enterprise Software People Actually Love; why emotion/design are important for #B2B (not just B2C) [link] #prodmgmt #ux. Identifying Non-Customers for “Customer” Interviews. One of the challenges I frequently hear about from product management leaders is that they are trying to get their product managers to better understand market opportunities and customer needs.

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The Move From Product to a Service Mindset

Mind the Product

Service design has been around for many years, and shares much of its DNA with UX design. I also expect to see more and more product managers and UX designers make the leap to service design. In fact this is why we added a service design day to the UX London programme.

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Trending Sources

Using Experimentation to Drive Product – Stephen Pavlovich (CEO of

Mind the Product

Data Driven Product Management London Product Management Skills ProductTank UX Video experimentation testing UX ResearchStephen Pavlovich , CEO of, talks to ProductTank London about Using Experimentation to Drive Product.

User Research – Making it Work in Government – Katy Arnold (ProductTank London)

Mind the Product

There are no UX roles – it is the responsibility of the whole team. Data Driven Product Management London MindtheProduct Product Design Product Management ProductTank UX Video empathy GDS Service Design User reseach UX Research

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Your World is Full of Placebo Buttons (and That’s a Good Thing)

Nir Eyal

Building Better Products Triggers That Move People emotion placebo technology UXAll products and services, everything we buy and use, have but one job—to modulate our mood. The fundamental reason we use technology of all sorts, from stone tools to the latest iPhone, is to make us feel better. To prove the point, consider how perception of relief is tantamount to actual relief. Consider the so-called placebo […].

How to Build Technology that Feels Like a Friend

Nir Eyal

Using Bots and the Conversational User Interface bots conversational UI CUI Design UXIt’s impossible to ignore all the buzz about AI bots. Last month, Facebook’s David Marcus announced that over 30,000 bots have been built since the opening of its Messenger app to bot developers in April. Other companies like Google, Amazon, and Slack are welcoming bot-building developers to their platforms with open arms.

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The Lean UX Process

Product Bookshelf

Lean UX: Designing Great Products with Agile Teams by Jeff Gothelf. Lean UX Principles. Lean UX is the way you do design in an Agile process. The beginning of a Lean UX project is a hypothesis statement which clarifies vision and goals for the team and company leadership.

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Top 10 Product Talks of 2016

Mind the Product

MindtheProduct Product Design Product Management Product Management Conference UX Video 2016 Mind the Product London Mind the Product San Francisco MTPcon ProductTank Slider

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UX and product managers

Under10 Playbook

To Martin's list I would change UX to expertise on the market (or persona). User experience (UX) is an area that befuddles many product managers. A UX designer is a critical element of a successful product team. If you're interested in UX design (and all product managers should be), take a look at The User Experience Guidebook for Product Managers from the helpful folks at UXPin

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Let’s Stop Talking About Human Error: It’s Your Product

Mind the Product

Guest Post Product Design Product Management Product Management Skills UX Product Focus strategy user experienceWhat if I said that there was no such thing as human error, only poorly designed products? Ok, park your pitchfork. Let’s approach this slowly, starting with Emma.

A Product Management Framework for the Internet of Things

Tech Product Management

Featured Posts Getting Started - Intro to IoT IoT and Big Data IoT Security IoT Technology IoT User Experience (UX) The Business of IoTIn this post, I share the IoT Decision Framework I developed to help Product Managers tackle the complexity of IoT products.

Transitioning from Market Stall to App Store

Mind the Product

In the talk, I went on to explain how we addressed internal users needs – and the downstream impact it had on the the overall end UX. Even with all of the internal and external UX improvements – M&S still struggled with prioritising Mobile as a lucrative channel.

Getting into Design Sprints – an AMA Interview

Mind the Product

What would be the key distinctions between Design Sprints and Lean UX? Lean UX : approaches could take days or even months depending on what the experiment requires, not quite as structured (for activities) either. Inputs might be UX research, stakeholder interviews, market data, etc.

Psychology for Designers – Thinking Fast and Thinking Slow

Mind the Product

Joe Leech is a UX consultant and author of the book Psychology for Designers , and he splits his time between doing huge amounts of research, advising companies on design strategy, and rolling his sleeves up and actually doing design work himself. Conscious and Unconscious UX.

Product Owner Manager – Alone Together

Tyner Blain

More specifically, the way I frame the collaboration between UX and product management – specifically for customer problems – is that I believe. Did your employer staff UX, product management and product ownership on your agile team? Product owners and product managers.

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Effective Product Psychology & Design – Jerome Ribot (ProductTank London)

Mind the Product

Product Design ProductTank UX Video behavioural economics information archite usability User behaviour

Can an Advertising-Driven Business Model Coexist With Products That Users Love?

Mind the Product

Product Design Product Leadership Product Management Product Management Skills UX advertising programmatic strategy user experienceHow can we design products that users love, while also building a sustainable business model through advertising?

What We Learned About Building Products People Love in 2016

Mind the Product

MindtheProduct Product Management Product Management Basics Product Management Process UX 20162016 was a year when the product management community grew significantly and continued to mature.

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Crafting Products That Engage by Donna Lichaw

Mind the Product

Product Design UX Video Donna Lichaw Mind the Product London 2016 MTPcon storytelling

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Who Owns Design?

Product Beautiful

Product Management Working with Development architecture Design HCI Human Computing Interface product Product Lifecycle Product Marketing reporting UI User Experience User Interface UXOne of the most frequent questions I receive is “Who owns Design?”

Design Disruptors (ProductTank NYC)

Mind the Product

Christopher Fahey , Head of UX at Lifion by ADP. What are the Best Interview Tasks to Figure out if a UX Designer is Right for Your Product? How do you Coordinate Between all the People who have Design Ideas at the Stage Before you Have a UX Person?

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Is Scrum Right for Your Product?

Roman Pichler

You may not fully understand the value it should create for its users and customers, the features and user experience (UX) it should provide, the business goals it should serve and the business model it should use, and the technologies that should be used to develop it.

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Life Update + Product Management Discussion + UX Book Club (OH MY!)

Product Manager in Heels

I'm also a part of the UX community in Boston., and leading a discussion for the UX Book Club. It has been QUITE the year already, and I’m only half way in!

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2017 Product Conferences

Product Talk

UX Immersions: Interactions. UX London 2017. Enterprise UX. UX Scotland 2017. UX Week 2017. CHIIR 2018 UX Conference. I often get and see on social media questions about upcoming product conferences. So we compiled a list. I say we because my assistant, Karen did most of the heavy-lifting. This list is by no means exhaustive.

Why Product Managers Should Learn to Code

Mind the Product

At present I’m freelancing, working in product, UX and marketing roles. I tend to work with startups, though I have also been involved with more established companies – roles where research, UX and marketing considerations really have an impact on what is built.

AI, Autonomy, and the Build Trap – Announcing our first three speakers for #mtpcon SF

Mind the Product

Melissa Perri is a Product Manager, UX Designer, and speaker based in New York City. Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops, more networking events around the conference, and more fun than ever before.

Applying Product Principles to Guide Better Product Decisions

Mind the Product

So, what is the compass that guides a product manager when making product decisions (new functionality, UX, UI)? When the product team designed the new dashboard we had many product/UX dilemmas – which functionality to expose and how to present it.

The Rise of Product Success Manager and Customer Journey

Spice Catalyst

My talk on The Rise of Product Success Manager and Customer Journey on The DYT #Podcast w/ @kartvee #startup #ux #prodmgmt [link]. The post The Rise of Product Success Manager and Customer Journey appeared first on Spice Catalyst

Lean Meetup: Challenges of Enterprise Product Management

Mironov Consulting

Palo Alto’s Lean Product & Lean UX Silicon Valley meetup, led by Dan Olsen, hosted Rich for… What: “ Challenges of Enterprise Product Management “ When: Tues, 23 Aug, 6pm – 830pm.

Become a Better Product Manager in Just One Weekend

Mind the Product

The day before ProductCamp we’ll also be running a day of workshops with some of the top minds in product management, UX, and leadership to dig really deeply into specific product management skills to help you level up.

Managing – not Just Maintaining – a Product Backlog

Mind the Product

Say I want to manage UX Improvements stories in the backlog. Mocked up image of the UX Improvements filter in action. Or Three Ways Product Owners can Stay on top of Scrum. 2016 was a big year for the Justinmind product development team.

The competitive advantage of BPMA sponsored groups

bpma ProductHub

Putting UX in the Roadmap. An Agile Product Open meetup recap. By Lisa Sieverts – The BPMA sponsors many different groups that provide practical educational and workshop type events.

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The Six Essential Books that Every Product Manager Should Read

Mind the Product

Buly’s book does an excellent job of articulating both the goals and progression of UX research and design activities. I always tell the participants of my workshops that as a Product Manager you should be voraciously curious about what’s happening in the field.

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8 Tips for Collaborating with Development Teams

Roman Pichler

Respect their UX/UI and technology decisions and their right to determine how much work can be done. Manage the Product, not the Team. Focus on your job as the product manager or product owner, and manage the product, not the team. Provide guidance on the product, including its market, value proposition, business goals, and key features.

The Product Designer Role


User Experience (UX) is much bigger than User Interface (UI). UX is any way that customers and end-users realize the value provided by your product. With some products, UX also includes offline services like riding in an car summoned through Uber, or staying in a house sourced through AirBnB. Good product designers anchor their work with a broad view of UX. You can up your game right now by growing awareness and setting expectations on what strong UX involves.

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The PM’s Toolbox: Product Management Tools and the Problems they Solve


For A/B testing, Optimizely is a popular option that enables product managers to float product and UX trial balloons to segments of their user bases. It’s no secret that product managers wear a lot of hats.

The Evolution of a Product Manager – Josh McWilliam

Mind the Product

His roles over the last 15 years have started with engineering and architecture, and moved on from there to product management, and now he oversees product, but also data science, engineering, and UI/UX teams. Josh McWilliam is a co-founder and Vice President of Product at College Factual.

Product Management at General Assembly

Product Manager in Heels

I just wrapped up teaching a 10-week Product Management course at General Assembly in Boston, and it was an amazing experience. When I graduated from high school, I planned to be a math teacher – I didn’t follow that path, but have dreamed of teaching ever since.

Product Requirements: Using a Written or Visual Framework

Mind the Product

As I begin working with design/UX and engineering teams after drafting a hybrid spec ticket, many answers to their questions – like what market drivers have created this problem, key terms and definitions – are added into the ticket.

Features do not a Product Roadmap Make

Tyner Blain

Several months ago, Andy Polaine posted a presentation about the future of UX , in which he presented a compelling imagery establishing the context in which design decisions are made.

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