Product Innovation Educators

MARCH 25, 2024

When I was defining my leadership style, a colleague referred to me as a servant leader. It’s a good way to break the ice and a reference point for new team members or to refer back to when you haven’t talked to someone in a bit. [17:28] Launching people is just as important as launching products.

Leadership 286

Leadership Customer Experience Reference Product Research 286

Product Talk

NOVEMBER 6, 2024

Sometimes recruiters would have the answer and sometimes they would refer Teeba to the hiring manager. She referred to a quote by author and mindfulness coach Cory Muscara who writes, “Real confidence looks like humility. If she had time, she would ask the recruiter: “What outcome is the business focusing on?”

Product Research 168

Product Research Research Software Feedback Software User Testing 168

UX Planet

JANUARY 22, 2025

CRR formula, reference values andexample Customer Retention Rateformula Number of customers at the end of the period : Total number of customers at the end of the measuredperiod. Reference values CRR varies widely across industries due to differences in customer expectations about business. SaaS: 85%95%.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

The Product Guy

NOVEMBER 9, 2017

For more details about writing a good User Story, refer to this article. For more details about Theme, Epic, and User Story, refer to this article. The User Story should be structured to include: The requester’s role The desirable outcome once request is delivered The benefit to the organization or end-user once request is delivered.

Framework 345

Framework Agile User Testing Research Software 345

Intercom, Inc.

AUGUST 11, 2020

In computing, the terms “master” and “slave” refer to the primary and secondary nodes in a database replication scheme. Master” and “slave” also refer to the gruesome practice of slavery. Master/slave” refers to a relationship between a primary source and its replicas.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Alchemer Mobile

FEBRUARY 26, 2025

This post references out latest e-guide, Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel Feedback Collection . You can read the full (and free) e-guide, here ! Organizations that rely on a single-channel feedback approach may overlook valuable insights.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Folding Burritos

FEBRUARY 13, 2018

The template for recent and upcoming releases is essentially the same, but what changes is the point of reference.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Product Innovation Educators

DECEMBER 16, 2024

The Correct Sequence The proper approach to product positioning involves: Understanding the market space Validating the problem Assessing implementation feasibility Developing the product vision Components of Product Positioning A well-positioned product should include: Clear product vision Initial feature set Value proposition Preliminary go-to-market (..)

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Product Talk

FEBRUARY 21, 2024

When teams create interview snapshots for every interview they conduct, interviews become more memorable, actionable, and reference-able. When teams create interview snapshots for every interview they conduct, interviews become more memorable, actionable, and reference-able. But keep these videos short.

User Friction 256

User Friction Customer Experience Customer Feedback Analytic Tools 256

Mind the Product

JANUARY 16, 2023

Although it’s a relatively young profession, product management has already spawned some pretty classic reference works. As Fran Lebowitz famously said, “think before you speak, read before you think”. Read more » The post Product management books to read in 2023 appeared first on Mind the Product.

Books 231

Books Product Management Product Manager Management 231

Mind the Product

FEBRUARY 15, 2022

This article is an overview of a trigger list, that a team can refer to identify and kill such non-functioning product zombies. [.] As product people, we find features, processes, and products that aren't functioning well. Read more » The post Killing product zombies: a five-step approach appeared first on Mind the Product.

Reference 227

Reference Article Product launches Product Strategy 227

Product Innovation Educators

MAY 31, 2021

Net Promoter Score: would you refer someone to this product? Net Promoter Score: would you refer someone to this product? Pull cross-functional teams into the research and synthesis of concepts. [10:15] 10:15] What tools are helpful in UX? Qualitative Tools: Interviews with customers: open-ended questions and discussion.

Research Software 334

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Lenny Rachitsky

FEBRUARY 25, 2025

And finally, empower your teams to build roadmaps with the strategy document as a key input and reference, and iterate from there. Defend the strategic pillars through the clear framework for selection that you’ve established earlier. Alignment is critical to mobilize any strategy.

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

Roman Pichler

JULY 8, 2024

I refer to this group as key stakeholders. While this definition includes users and customers, I use the term in this article to refer to the internal business stakeholders. [2] For more advice on decision-making and in-depth guidance on using decision rules, refer to my book How to Lead in Product Management. [4]

Roadmap 245

Roadmap Product Strategy Strategy Weak Development Team 245

Intercom, Inc.

JANUARY 5, 2021

Well-framed outcomes will refer to customer needs, and not to your product specifically. Consumers talk about what they want (faster transport) with reference to the current product, but by focusing on the need a new product (automobiles) comes into view. 2: Why they want that outcome.

Transportation 279

Transportation User Testing Research Software Travel 279

Product Innovation Educators

AUGUST 17, 2020

We realized that there is no single standard term that people use to refer to testing. We realized that there is no single standard term that people use to refer to testing. At age 21, I started a company to do tests, and I’ve learned a lot and have been doing it ever since. [6:55]

User Testing 311

User Testing Product Research Feedback Software Testing 311

Alchemer Mobile

FEBRUARY 21, 2025

This blog references our new e-guide, titled The Complete Guide to CX Transformation . You can download the free, comprehensive e-guide, here. At Alchemer, we’ve established that NPS surveys dont tell the full story.

Customer Feedback 114

Customer Feedback Feedback Software User Testing Data Visualization 114

Product Innovation Educators

JANUARY 24, 2022

We learned the local clinics can’t keep children overnight, so they refer them to a hospital. Will patients be able to get to the referring hospital properly, and will the clinic get the cylinders back? We learned the local clinics can’t keep children overnight, so they refer them to a hospital.

Research Software 271

Research Software Product Research Healthcare Product Management 271

The Product Manager Coach Blog

JANUARY 14, 2025

Pro Tip: Refer to Jeff Pattons principles for crafting impactful product visions that rally your team. Present a high-level roadmap by your 90-day mark to demonstrate strategic planning. Regularly tie daily tasks to the broader vision to keep your team engaged and motivated.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Product Innovation Educators

FEBRUARY 24, 2020

Refer to the infographic below. As you discuss, refer back to the labels and sorting you provided. Refer to the infographic below. Sorting information like Phil does is a useful communication tool and part of looking and sounding like a leader. I call this tool Sorting and Labeling. [13:55] Finally are the transition statements.

Reporting Tools 251

Reporting Tools Product Management Product Manager Leadership 251

Product Innovation Educators

APRIL 10, 2023

When you look at control theory from a cognitive perspective, it has three components: a point a reference, sensitivity to that point of reference, and real and imagined levers that people pull to get closer to or further from that point of reference. Control is too high level of an unmet need for a Job-to-be-Done.

User Testing 247

User Testing Healthcare Product Research Artificial Inteligence 247

Roman Pichler

AUGUST 11, 2020

Additionally, strengthen your ability to guide the stakeholders and dev teams : Increase your referent power and earn people’s trust, strengthen your product management expertise, and lobby for more management support. Work on your referent power and expertise, and lobby for management support.

Vision 322

Vision User Testing Research Software Product Research 322

Roman Pichler

MARCH 9, 2021

Background Story : Readers familiar with the history of Scrum—sometimes lovingly referred to as Scrumtorians—will undoubtedly know that it has contained sprint goals at least since 2002 and a (product) vision since 2004 , even though the latter is not mentioned in the Scrum Guide.

Product Goals 388

Product Goals Weak Development Team User Testing Vision 388

Roman Pichler

JUNE 7, 2022

To achieve this, refer to the needs and business goals stated in the product strategy and the product goals on the product roadmap. These KPIs are also referred to as vanity metrics , a term coined by Eric Ries. Using wrong or unhelpful indicators means that you will collect wrong or irrelevant data.

KPI 310

KPI Data Visualization Weak Development Team Customer Feedback 310

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates.

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Roman Pichler

MARCH 9, 2022

Instead of referring to the product, state the positive change you want to bring about, such as “healthy eating.”. Despite its name, a product vision should not describe the product or solution. For example, “offer a weight loss mobile app” and “become the number one weight loss app provider” are not effective visions.

Vision 334

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The Product Guy

JUNE 18, 2020

I try to get this into my product reference document and have it passed around to marketing, comms and product before heading to engineering. Feature Benefit Map: clearly expresses the value prop of each feature. One pager or Amazon style memo. The 5 W’s and an argument for why this is worthwhile.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Alchemer Mobile

JUNE 14, 2022

Or does a zero simply mean they like the product, but not enough to refer it to someone. These customers already said they are likely to refer friends or family, so why not take them up on it! #5: Every customer interprets the options on a 0-10 scale differently. When a customer provides a zero, does that mean they hate the product?

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Roman Pichler

APRIL 4, 2023

Depending on the company size and org structure, the role might also be referred to as Director of Product Management, VP Product, and Chief Product Officer. Working as a head of product includes the following three duties, as I discuss in more detail in the article What Should a Head of Product Do?

Feedback Software 339

Feedback Software Reporting Tools Customer Feedback User Testing 339

Mind the Product

APRIL 13, 2023

Here are her 10 tips for developing useful handover documents that not only capture where the product is today, but also serve as an evergreen go-to reference for anybody wanting a contextual overview. Having recently been offered a new product leadership role, Abigail Lloyd is in the throes of handing over my domain to a new product manager.

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Product Culture

NOVEMBER 20, 2024

When there are roadmap changes, refer back to them with words like: “These updates reflect what we’ve learned on our journey to achieve our shared goals of.” To avoid this, frequent communication is key. It might seem unnecessary, even annoying, but you must continually remind people of the plan, reiterate the goals and the agreements.

Roadmap 90

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Roman Pichler

MAY 4, 2022

Some fellow authors include the stakeholders, for instance, Steve Haines in his book The Product Manager’s Desk Reference , whereas others don’t, for example, Marty Cagan in his book Inspired. Note that the term product team is used in different ways by different people—much like other product management expressions.

Product Research 325

Product Research Agile User Testing Framework 325

UX Planet

MARCH 9, 2025

link] If youre proposing a visual redesign, you should provide visual references for stakeholders. In that case, you can demonstrate an updated user journey to illustrate user interactions with your product and identify key moments in a journey that could be improved with redesign.

Product Research 114

Product Research Research Software Feedback Software User Testing 114

Product Talk

MAY 4, 2022

Reflecting on what he might do differently, Steve says he’d think a little more carefully about where interview notes are archived for future reference. Turning customers with pain points into reference customers who help you build the future product is a massive win,” says Steve. Tweet This. Tweet This.

Feedback Software 238

Feedback Software Research Software Product Research Data Visualization 238

Mind the Product

AUGUST 25, 2022

For all it is worth, your product can remain in the market eternally as long as it serves a purpose, and consumers are constantly buying, using, and referring others to your product. Product and market analysis are important to creating, managing and further growing a product. This is where product-market fit comes in. [.]

User Testing 185

User Testing Product Marketing Marketing Reference 185