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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Ready to dive in?

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10 Interactive Software Walkthroughs With Examples

Userpilot

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

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In-App Help for SaaS: Types, Examples, and Tools

Userpilot

In today’s post, we’ll explore how in-app help can help you improve customer onboarding. TL;DR In-app help (or in-app support ) refers to the provision of assistance and guidance directly within a software application or platform. In-app help is an effective way for customer onboarding , and it has a lot of benefits.

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Best Customer Relationship Management Examples You Should Know

Userpilot

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. But that’s not all.

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15 Best Intercom Alternatives for SaaS Companies (2023)

Userpilot

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

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The Top 19 Sentiment Analysis Tools for Digital Products in 2022!

Usersnap

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.