Expert insights. Personalized for you.
Customer Communications Related Topics 
Apptentive
APRIL 28, 2020
Customers are so tired of being talked at. Brands need to give customers the opportunity to express these needs and then actually make changes based on that feedback. At Apptentive, we talk a lot about using customer emotion to help drive product decisions.
Inside Intercom
MAY 12, 2021
When it comes to supporting and engaging customers, striking the balance between personalization and efficiency is critical if you want to operate at scale. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Userpilot
JULY 19, 2021
You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.
Indicative
JANUARY 13, 2021
Month over month, quarter over quarter, organizations are learning to more effectively harness and democratize customer data in furtherance of their business goals. The Customer Data Platform market is no exception. Leading CDP platforms and how to choose one.
Userpilot
JULY 29, 2021
Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. Higher customer retention.
Apptentive
APRIL 9, 2020
See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Mobile Customer Sentiment.
Gainsight
FEBRUARY 3, 2020
A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy.
The Product Coalition
JANUARY 18, 2022
If you are looking for something more on Live Chat software, then this post is for you! Yes, Live chat software! The key that boosts your sales, marketing and customer support. In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software.
Indicative
JANUARY 13, 2021
Month over month, quarter over quarter, organizations are learning to more effectively harness and democratize customer data in furtherance of their business goals. The Customer Data Platform market is no exception. Leading CDP platforms and how to choose one.
Userpilot
APRIL 21, 2021
Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? Tool 1 – Userpilot.
Gainsight
OCTOBER 23, 2019
The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me.
|
Apptentive
FEBRUARY 20, 2020
When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action.
Apptentive
JUNE 20, 2019
Even big brands have had their fair share of angry outpour from disgruntled customers and survived. While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively. One out of twenty unhappy customers complain, and the other 19 leave without telling you “why.” In fact, most brands hear feedback from less than one percent of their customer base.
The Product Coalition
NOVEMBER 4, 2019
Dashly Crisp Gist Drift Zendesk There are thousands of platforms that you can choose from to communicate with and engage your customers. We’ve compiled a list of our favorite customer communication platforms that are either fully or partially free. But first, we’ll start the discussion by understanding what “customer conversation marketing” is, what products can be named as such, and why you would want to implement these products for your company.
Apptentive
SEPTEMBER 27, 2018
Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Immediacy, personalization, responsiveness, and product quality are a handful of the primary reasons customers will choose to be loyal to one brand over another. But one major component holds the key to earning and solidifying customer loyalty: correctly leveraging customer feedback. Track customer sentiment through NPS.
Userpilot
APRIL 16, 2021
Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it.
Userpilot
MARCH 1, 2022
Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Design tools: not just for design wizards.
Userpilot
JUNE 24, 2021
If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform?
Inside Intercom
APRIL 19, 2018
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. We take care of most of Intercom’s backend technologies.
Gainsight
MAY 7, 2020
Given that retaining customers is more important than ever , your Customer Success teams are likely in situation #3 – doing more with the same or less. We’ve written about process solutions to “do more with less” But how can you do more with less software spend
Userpilot
JUNE 3, 2022
We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Best product marketing tools. With this tool, you can.
Userpilot
JUNE 17, 2021
SaaS businesses use demo content because they know that it’s incredibly demoralizing for customers to get excited about using a new product, only to find that there’s no existing data on the site that would lead them to understand the value of the product faster.
Usersnap
FEBRUARY 14, 2020
Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure. To avoid running into these sorts of issues when picking a feature request tool, keep these tips in mind.
Usersnap
JUNE 17, 2019
72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. Customers are incapable of explaining their problems. Most of the time, the core question customers are asking is easy to answer. You are the middleman between customers and your company.
Usersnap
AUGUST 31, 2019
We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. What to take note on these customer feedback examples. You want to be careful when asking customers for feedback, or you may end up wasting their time. Looking at these examples, you need to ask yourself: Why is customer feedback needed?
Userpilot
JUNE 22, 2022
A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. In today's post, we'll explore how in-app help can help you improve customer onboarding. There is no need to switch between tools.
Inside Intercom
MARCH 23, 2022
We’ve just wrapped up an incredible day of New at Intercom , our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products. We shared our vision for the future of customer engagement.
Usersnap
MARCH 6, 2019
Customer feedback is important. But customers have short attention spans. So, how do you overcome this hurdle and get this extremely valuable customer feedback? There are many options for you to choose in collecting customer feedback. Why is customer feedback valuable? Why is customer feedback valuable? As service and product providers, we need to adhere to one maxim: ‘The customer is always right’. Customers are accustomed to chat boxes.
Usersnap
JULY 18, 2021
A lot has been written on how companies can grow their business through customer success. The terms “ customer success ” or “ customer experience ” seem to be the new buzzwords in the growth-driven tech world. Amazing customer support through email?
The Product Coalition
SEPTEMBER 9, 2021
We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. and give individuals and sub-teams autonomy to build out the solution.
Inside Intercom
MARCH 28, 2022
Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue?
Userpilot
MAY 26, 2021
If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Product Onboarding can be equated with educating your customers about how to get the most out of your product.
Userpilot
SEPTEMBER 18, 2021
Product marketing managers’ role is to communicate a product's value to the market, promote and sell the product to the target audience. But in general, a product marketing manager has to communicate a product's value to the market. 1 – Communication skills.
Userpilot
JUNE 30, 2022
While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success?
Intercom
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. The anatomy of a modern customer support tech stack . Strategy first, technology second.
Inside Intercom
JUNE 23, 2020
Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences.
Izenda
AUGUST 12, 2020
Customer communications. At the end of the day, PMs must ignore anything that doesn’t benefit their end customer or business client. Don’t try to please every customer. Know your niche within the big picture of the tech/software landscape. Not Being Able to Communicate the Value of Your Product. Here’s Why Your Customers Have Gone Silent. The post Four Mistakes That Can Kill a Software or Hardware Product appeared first on Izenda.
130 
Let's personalize your content