Inside Intercom

APRIL 4, 2018

And while timing is important, how many messages you send also plays a role in your customers’ experience. If your customers feel they’re receiving too many messages, it’s not just about message volume. First, it’s important to note there’s a big difference between actual communication volume and perceived communication volume (i.e., the number of messages a customer feels they’re receiving). There’s no silver bullet for customer communication.

Customer Communications 85

Customer Communications Government Webinar Messaging 85

Inside Intercom

SEPTEMBER 24, 2018

Messaging has fundamentally changed how businesses and customers communicate. We watched with pride as messaging became the de facto way for businesses to talk and build better relationships with their customers.

Messaging 61

Messaging Vision Customer Communications Technology 61

Proficientz – Product Management University

MARCH 7, 2017

The number one reason customers don’t take advantage of new features is because they’re not explained in a manner that’s relevant to how people do their job. Most new features are communicated as follows: Here is a great new feature. Our goal with this feature set is to make your job easier and give your customers more reasons to stay loyal. Just repurpose the user scenarios into the appropriate customer communications, marketing and sales dialogues and your work is done.

B2B 100

B2B Naming Customer Communications Information 100

Mind the Product

OCTOBER 9, 2018

Reduce Future Frustrations with Custom Communication. To do this effectively, product managers have to customize their communication to each individuals’ needs. With custom communication, Sean’s frustrations are avoided because he knows you are positioning him as a candidate for promotion. By doing this, the product manager can memorably communicate a clear and focused mission. Today, attention is our new currency.

Presentation 84

Presentation Customer Communications Product Management Product Manager 84

Product Innovation Educators

MAY 4, 2018

If you are looking for team collaboration, customer communication, roadmapping, or other tools product managers use, this is the list for you. New Podcast Episode for Product Managers & Innovators: Voice of the Customer tools product managers use – with Colleen Knuff.

Events 62

Events Customer Communications Roadmap Article 62

Inside Intercom

APRIL 24, 2018

Today is a big day for our customers. With over 500 million conversations every month, we’ve long known that our Messenger provides a personal, mutually beneficial experience for both our customers and their customers. Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. Why messengers are the future of business to customer communication.

Outbound 87

Outbound Messaging Customer Communications Books 87

Inside Intercom

JUNE 1, 2018

The ability to stress Intercom to the point of breaking, without customer impact, is the ideal. Our customers were also sending these emails to their end users, using Intercom. We knew this was a bad customer experience. Both matter significantly to our customers and to us.

Testing 101

Testing Messaging Engineering Customer Communications 101

Under10 Playbook

APRIL 12, 2017

” You can and should improve customer communication at every step of the buyer’s journey. “Consider this: most high school sports teams spend more time and money on win/loss analysis than most companies.” ” — Steve Johnson, Turn Ideas Into Products.

Finance 141

Finance Leadership Naming Customer Communications 141

Craft.io

OCTOBER 1, 2017

In the meantime, it’s best to treat your customer support machine like you would the rest of your product – agile, flexibly growing, and closely attentive to user needs. Chatbots – this year, chatbots became the “it girl” of customer engagement.

Agile 62

Agile Education Document Startups 62

Inside Intercom

OCTOBER 5, 2018

Customer retention is the silent killer of SaaS businesses today. Even if you are acquiring customers for $10, if they only stick around for a month or two, you won’t build a lasting business. What is customer retention? Why customer retention is important.

Strategy 74

Strategy Webinar Education Demo 74

The Product Coalition

OCTOBER 16, 2018

John and I talk trust, process, and customer communication ahead of his talk at this year’s Split Decisions conference John Cutler is a Product Evangelist at Amplitude. For customers that overly index on features, how can you pivot a customer back towards outcomes?

Roadmap 78

Roadmap UX Messaging Consulting 78

Inside Intercom

AUGUST 8, 2018

Today we are launching a brand new product called Custom Bots , which allows you to create completely customizable chatbots on your website in minutes. Because Custom Bots is fully customizable for your business, there are so many powerful use cases.

Webinar 79

Webinar Books Messaging Branding 79

The Product Coalition

MARCH 24, 2018

This is essential, because you need to know how you’ll communicate with your potential customers and how your marketing and content strategy will look like. But they are all potential customers and you need a strategy of how you’ll get in touch with them. ??

Education 78

Education Engineering Article Blog 78

Mind the Product

MAY 22, 2017

They want you to know exactly what to take to market, they want customers to know exactly what they’re getting and they don’t want any surprises along the way. Imagine having to build out phase 2 of something your customers rejected last month.

Roadmap 183

Roadmap Vision Testing Education 183

Inside Intercom

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.

Engineering 95

Engineering Technology Document Strategy 95

The Product Coalition

AUGUST 8, 2017

Because quite simply, your next hire could very well be someone who will own how your product is presented to your customer. Vastly differing feedback across customers is another. manage customer communication?—?and

Enterprise 78

Enterprise Startups Technology UX 78

Under10 Playbook

NOVEMBER 2, 2016

You don’t want to look for just any job; you want to find a gig with a company where you can feel passionate about the product, your colleagues, and your customers. You want to find a target market of employers (customers) that have a problem that you can solve.

Education 130

Education Positioning Document Differentiation 130