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In the COVID Pivots & Lessons Learned webinar panel hosted by PMA.LA , I interviewed three product leaders on how they responded to these changes, and how they are weathering the storm. It was a very interesting webinar and insight into agility and business resiliency. I encourage viewing the webinar to hear more from these great product leaders: Chris, Issa and Randi about their experience. MORE
Scott Baldwin invited me to join his Age of Product Excellence webinar series. We talked at length about soft skills/EQ, understanding how different functional groups think/act, motivation, and how not to act like an MBA. The transcript is here with a registration-required link to watch the full video. 53 minutes. MORE
To learn more in-depth about these important trends for 2021, join our upcoming webinar, 8 Trends to Track for Product Success in 2021. If you’ve followed our blog or listened to our webinars for any length of time, you know how much we emphasize the need to understand your customers deeply. MORE
Stay on top of the latest best practices for growing and advancing your business with these upcoming TSIA webinars ! Here is a list of webinars we have coming up on the calendar that you can still register for, as well as a look at past webinars you can watch on-demand Hear directly from our research team and partner community about topics relevant to your business, whether you’re looking to solve a specific challenge or just want to stay current on industry trends. MORE
40 All registrants will receive a recording of the webinar. The post Upcoming Webinar: 3 Lessons Learned Guiding SAFe® Implementations appeared first on Agile Velocity. Agile Transformation Webinar SAFe Scaled Agile Framework Scaling AgilePlanning and executing an Agile scaling strategy is difficult. During my time as an Agile Coach, I’ve guided enterprises through successful Scaled Agile Framework ® (SAFe ® ) implementation–but it wasn’t all daffodils and roses. MORE
To learn more in-depth about our full list of tips on fueling team culture, sign up for our upcoming webinar, 10 Keys to Unlocking a Winning Product Team. To learn about all 10 key touchstones, sign up for our upcoming webinar, 10 Keys to Unlocking a Winning Product Team. #1: MORE
In August, we held a webinar called Offshore software development: Project Management using Backlog in collaboration with our Backlog user, Kiwi Advanced Technologies. MORE
Register For The Webinar Here. The post Upcoming Webinar: “What to Expect When You’re Expecting An Agile Transformation” appeared first on Agile Velocity. Agile Transformation Featured Leadership Webinar expecting an Agile transformation Preparing for An Agile Transformation WEbinarPresenter: Enterprise Agility Coach Richard Dolman. Starting, sustaining, and managing an Agile transformation is a complicated journey. MORE
I reached out to leaders who inspire me and wanted to share their message and thoughts with a larger audience, and thus came the Embracing Change webinar that Modus hosted on May 28th, 2020. I left this webinar feeling inspired, feeling hopeful that I could at least do some small things to improve my mindset. The post Embracing Change Webinar Recap appeared first on Modus Create. Community and Events Strategy COVID-19 COVID19 Event Recap Innovation Inspiration Webinar MORE
To learn more, join us for our webinar where we will discuss these topics in more depth, and share a few more best practices in managing Machine Learning products. Sign Up for the Webinar. Webinar] appeared first on 280 Group. As Product Managers, we’re always looking for new ways to better fulfill our customer’s needs. Various waves of technology have promised to bring new capabilities to our products. MORE
Reserve your spot today for one or more of these not-to-be-missed webinars to up your level of mastery to lead in environments filled with volatility, uncertainty, complexity, and ambiguity (VUCA). Reserve your spot today for one or more of these not-to-be-missed webinars: Women and Leadership (5/15/20). The post Webinar Series: Adaptive Leadership appeared first on Agile Velocity. MORE
One of the biggest challenges faced by webinar organizers is perhaps the most basic: encouraging guests to attend in the first place. This article was originally posted on AB Tasty as How to Use Continuous Optimization For a Higher Webinar Attendance Rate. MORE
Here's the replay of our StratChat webinar with special guest Hal Gregersen, executive director of the MIT Leadership Center and senior lecturer at MIT Sloan School of Management and co-author of 'The Innovator's DNA'. Webinar MORE
If you’d like some practical guidelines on how to implement some of these, you’ll be interested in my recorded webinar. As an added bonus, during the webinar, you’ll be provided with a free customer visit plan template. CLICK TO VIEW THE WEBINAR. No customers. No business. MORE
Webinar recap: How to improve collaboration for distributed agile teamsHollis KoolAuthorBeing on a remote team can be disruptive when the tech we rely on isn’t designed to fill the collaboration gap that forms when teams become remote or distributed. The post Webinar recap: How to improve collaboration for distributed agile teams appeared first on MiroBlog | A blog by Miro MORE
When I “teach” project portfolio management in a webinar, I explain the content in these ways: Start with a story to draw people into the context. (I These activities are not directly transferable to a webinar. While I design the content the same way for in-person or online, I do not include the same kind of interactions in a webinar (or a workshop). I do ask for questions as I proceed through a webinar. I don't know how to do that for an online webinar. MORE
Please register for our upcoming webinar where we’ll do a deeper dive on the topic. Dive deeper into the concept of product-led growth and how it can become part of your marketing channel with our upcoming webinar, Tackling Digital Product Management Part 3: Achieving Product-Led Growth. MORE
In this webinar, Enterprise Agility Coach Richard Dolman shares thoughts on the things leaders should watch for during an Agile transformation , based on lessons observed and learned in leading multiple organizations through change. You can check out the slide deck here: Webinar – What to Expect When You're Expecting An Agile Transformation from Agile Velocity. MORE
In our latest webinar, Founder & CEO, David Hawks, and SVP of Client Success, Erik Cottrell, presented the Agile trends they’ve observed in 2018 and during Agile Velocity’s 8 years of business. The post Webinar Recap: What’s Next? Agile Agile Transformation Featured Leadership Video Webinar 2019 agile trends WEbinar2018 was a remarkable year for the Agile community. Agile is now expanding into new departments and industries. MORE
To learn more in-depth tips and strategies for each of the mistakes below, please join our upcoming webinar, 5 Career-Damaging Mistakes to Avoid in Your First 100 Days. The post How to Avoid Career-Damaging Mistakes as a Product Manager [+Webinar] appeared first on 280 Group. MORE
To learn more, join us for our webinar where we will discuss these topics in more depth, and share a few more best practices in managing Machine Learning products. Sign Up for the Webinar. Webinar] appeared first on 280 Group. As Product Managers, we’re always looking for new ways to better fulfill our customer’s needs. Various waves of technology have promised to bring new capabilities to our products. MORE
Webinar recap: 4 solutions to improve collaboration for enterprise teamsToday’s enterprise teams are working across locations, with multiple stakeholders, on enormous, multi-stage projects. The post Webinar recap: 4 solutions to improve collaboration for enterprise teams appeared first on MiroBlog | A blog by Miro MORE
Thus, we held the webinar, “Efficient Scrum on Backlog”, to share about using our all-in-one project and code management tool Backlog to do Scrum in a simple and effective manner. Full video of our webinar: Efficient Scrum on Backlog. MORE
In this 30-minute webinar, you’ll see real-world examples that illustrate how the context of solving customer problems completely changes when the focus is on customer outcomes instead of just the problem itself. This webinar was recorded on April 23, 2020. The post WEBINAR: How To Become a Star Problem Solver By Focusing On Customer Outcomes appeared first on Proficientz. MORE
Topic: Creating a Thriving Product Organization (webinar). This Executive Series webinar is a partnership between Product Development Days and Pragmatic Institute. When: June 16th, 1:30pm EST/12:30pm CST/10:30am PST. Co-sponsors: Pragmatic Institute and Product Development Days. Register here. Organizations are complex and change is hard. Simply publishing a fresh org chart, reprioritizing a roadmap, or implementing another successful company’s best practice is not enough. MORE
We are announcing our next Product Management Webinar, don’t miss your chance to learn all about the value of adding a Product Management Contractor and the best ways to make the hiring process an efficient success. The post How to Hire the Perfect Product Management Contractor – Webinar appeared first on 280 Group Product Management. Product Management Best Practices Product Manager Webinar MORE
In this free 1-hour webinar, David Hawks will share 6 keys to a successful Agile transformation. Join us for our next webinar with David Hawks at 12 PM CST on September 23, 2020. . Register For The Webinar. Agile Transformation Business Agility Leadership Webinar MORE
Join us for a series of Showcase Webinars exploring the most crucial Agile topics of today. . Each free, 30-minute webinar explores a specific topic from the world of Agile, hosted by an experienced Agile coach with deep knowledge in the topic. Reserve your spot today for one or more of these not-to-be-missed webinars to up your level of mastery to lead in environments filled with volatility, uncertainty, complexity, and ambiguity (VUCA). “ Let go of certainty. MORE
To watch the replay of the webinar, join the Feedback Tribe today. You can expect more webinars, virtual meet-ups, content collaboration and Ask Me Anything sessions coming up from the Feedback Tribe! Are your CX efforts not showing impact? MORE
TL;DR: Webinar Sprint Retrospective Anti-Patterns The tenth Hands-on Agile webinar sprint retrospective anti-patterns covers twelve anti-patterns of the sprint retrospective?—?from Watch The Replay of the Webinar Sprint Retrospective Anti-Patterns The video of the webinar is available now: [link] Note : If the browser will not start the video automatically, click here to watch the replay of the webinar Sprint Retrospective anti-patterns directly on Youtube. MORE
Join us for our next webinar with David Hawks at 12 PM CST on July 2, 2019. Register For The Webinar Here. The post Webinar: Why Agile Transformations Fail: How to Achieve Agile Results appeared first on Agile Velocity. Agile Transformation Leadership Webinar agile outcomes bad agile Path to Agilty WEbinarPresenter: David Hawks, CEC, CST. We operate in a world of exponentially increasing market disruption. MORE
What: My Stories Aren’t Long Enough… (1 hour webinar). In this webinar, Rich shares thoughts on engaging with development teams to unpack issues, collaborate better, and not get stuck in overly prescriptive processes. When: Tuesday, July 23, 2019 , 10 am PT / 1:00 pm ET. Sponsor: Synerzip. Register here (free). Product managers/owners often hear from their development team that all user stories are too short, insufficient, skimpy. MORE
We had the pleasure of having Henry Chesbrough, faculty director of the Garwood Center for Corporate Innovation at the University of California, join Strategyzer co-founder Alex Osterwalder on our StratChat webinar series to discuss his most recent work - Open Innovation Results: Going Beyond The Hype and Getting Down To Business. Webinar MORE
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I'm stoked to do a webinar with Tom Henrickson, 8 Principles for Successful Distributed Agile Teams. The post Geographically Distributed Agile Teams Webinar Dec 17, 2019 appeared first on Johanna Rothman, Management Consultant. My slides are all ready. And, I bet Tom will ask me a question that sets me off on a rant. If you want to listen to me rant in real time, please join us. We'll be live on December 17, 2019, at 2pm Eastern. MORE
Webinar Related Topics 280 Group
AUGUST 11, 2020
Please register for our upcoming webinar where we’ll do a deeper dive on the topic. Dive deeper into the concept of product-led growth and how it can become part of your marketing channel with our upcoming webinar, Tackling Digital Product Management Part 3: Achieving Product-Led Growth.
280 Group
DECEMBER 3, 2020
To learn more in-depth about these important trends for 2021, join our upcoming webinar, 8 Trends to Track for Product Success in 2021. If you’ve followed our blog or listened to our webinars for any length of time, you know how much we emphasize the need to understand your customers deeply.
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280 Group
JULY 17, 2020
To learn more, join us for our webinar where we will discuss these topics in more depth, and share a few more best practices in managing Machine Learning products. Sign Up for the Webinar. Webinar] appeared first on 280 Group. As Product Managers, we’re always looking for new ways to better fulfill our customer’s needs. Various waves of technology have promised to bring new capabilities to our products.
280 Group
JULY 17, 2020
To learn more, join us for our webinar where we will discuss these topics in more depth, and share a few more best practices in managing Machine Learning products. Sign Up for the Webinar. Webinar] appeared first on 280 Group. As Product Managers, we’re always looking for new ways to better fulfill our customer’s needs. Various waves of technology have promised to bring new capabilities to our products.
Speaker: Chris Von Simson & Nat Venkataraman
Can your users get the data and analytics they need without leaving your application? Watch this webinar with Chris von Simson of Dresner Advisory Services as he shares why user enablement has emerged as the theme in today’s embedded analytics landscape.
Modus Create
JUNE 10, 2020
I reached out to leaders who inspire me and wanted to share their message and thoughts with a larger audience, and thus came the Embracing Change webinar that Modus hosted on May 28th, 2020. I left this webinar feeling inspired, feeling hopeful that I could at least do some small things to improve my mindset. The post Embracing Change Webinar Recap appeared first on Modus Create. Community and Events Strategy COVID-19 COVID19 Event Recap Innovation Inspiration Webinar
280 Group
OCTOBER 18, 2020
To learn more in-depth about our full list of tips on fueling team culture, sign up for our upcoming webinar, 10 Keys to Unlocking a Winning Product Team. To learn about all 10 key touchstones, sign up for our upcoming webinar, 10 Keys to Unlocking a Winning Product Team. #1:
Modus Create
NOVEMBER 6, 2020
In the COVID Pivots & Lessons Learned webinar panel hosted by PMA.LA , I interviewed three product leaders on how they responded to these changes, and how they are weathering the storm. It was a very interesting webinar and insight into agility and business resiliency. I encourage viewing the webinar to hear more from these great product leaders: Chris, Issa and Randi about their experience.
280 Group
OCTOBER 26, 2020
To learn more in-depth tips and strategies for each of the mistakes below, please join our upcoming webinar, 5 Career-Damaging Mistakes to Avoid in Your First 100 Days. The post How to Avoid Career-Damaging Mistakes as a Product Manager [+Webinar] appeared first on 280 Group.
Agile Velocity
MAY 19, 2020
Join us for a series of Showcase Webinars exploring the most crucial Agile topics of today. . Each free, 30-minute webinar explores a specific topic from the world of Agile, hosted by an experienced Agile coach with deep knowledge in the topic. Reserve your spot today for one or more of these not-to-be-missed webinars to up your level of mastery to lead in environments filled with volatility, uncertainty, complexity, and ambiguity (VUCA). “ Let go of certainty.
Speaker: Ardeshir Ghanbarzadeh, Senior Product Marketing Manager, Logi Analytics
Making the transition from building your analytics in-house to investing in a third-party embedded solution can be complicated.Watch this webinar with Ardeshir Ghanbarzadeh, Senior Product Marketing Manager at Logi Analytics, for tips on making the transition as smooth as possible, and getting on the right path to better analytics for your app!
Agile Velocity
AUGUST 26, 2020
In this free 1-hour webinar, David Hawks will share 6 keys to a successful Agile transformation. Join us for our next webinar with David Hawks at 12 PM CST on September 23, 2020. . Register For The Webinar. Agile Transformation Business Agility Leadership Webinar
280 Group
NOVEMBER 15, 2017
We are announcing our next Product Management Webinar, don’t miss your chance to learn all about the value of adding a Product Management Contractor and the best ways to make the hiring process an efficient success. The post How to Hire the Perfect Product Management Contractor – Webinar appeared first on 280 Group Product Management. Product Management Best Practices Product Manager Webinar
Nulab
AUGUST 18, 2020
In August, we held a webinar called Offshore software development: Project Management using Backlog in collaboration with our Backlog user, Kiwi Advanced Technologies.
Sequent Learning
DECEMBER 9, 2020
If you’d like some practical guidelines on how to implement some of these, you’ll be interested in my recorded webinar. As an added bonus, during the webinar, you’ll be provided with a free customer visit plan template. CLICK TO VIEW THE WEBINAR. No customers. No business.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
Strategyzer
FEBRUARY 5, 2020
We had the pleasure of having Henry Chesbrough, faculty director of the Garwood Center for Corporate Innovation at the University of California, join Strategyzer co-founder Alex Osterwalder on our StratChat webinar series to discuss his most recent work - Open Innovation Results: Going Beyond The Hype and Getting Down To Business. Webinar
AB Tasty
JANUARY 6, 2021
One of the biggest challenges faced by webinar organizers is perhaps the most basic: encouraging guests to attend in the first place. This article was originally posted on AB Tasty as How to Use Continuous Optimization For a Higher Webinar Attendance Rate.
Agile Velocity
FEBRUARY 11, 2020
All registrants will receive a recording of the webinar. The post Upcoming Webinar: 3 Lessons Learned Guiding SAFe® Implementations appeared first on Agile Velocity. Agile Transformation Webinar SAFe Scaled Agile Framework Scaling AgilePlanning and executing an Agile scaling strategy is difficult. During my time as an Agile Coach, I’ve guided enterprises through successful Scaled Agile Framework ® (SAFe ® ) implementation–but it wasn’t all daffodils and roses.
Nulab
NOVEMBER 22, 2020
Thus, we held the webinar, “Efficient Scrum on Backlog”, to share about using our all-in-one project and code management tool Backlog to do Scrum in a simple and effective manner. Full video of our webinar: Efficient Scrum on Backlog.
Speaker: Ryan MacCarrigan, Founding Principal, LeanStudio
Many product teams use charting components and open source code libraries to get dashboards and reporting functionality quickly. But what happens when you have a growing user base and additional feature requests? Watch this webinar with Ryan MacCarrigan, Founding Principal of Lean Studio, to learn about key considerations for launching your next analytics project.
Strategyzer
SEPTEMBER 12, 2019
Here's the replay of our StratChat webinar with special guest Hal Gregersen, executive director of the MIT Leadership Center and senior lecturer at MIT Sloan School of Management and co-author of 'The Innovator's DNA'. Webinar
Usersnap
NOVEMBER 12, 2020
To watch the replay of the webinar, join the Feedback Tribe today. You can expect more webinars, virtual meet-ups, content collaboration and Ask Me Anything sessions coming up from the Feedback Tribe! Are your CX efforts not showing impact?
Agile Velocity
DECEMBER 10, 2019
Register For The Webinar Here. The post Upcoming Webinar: “What to Expect When You’re Expecting An Agile Transformation” appeared first on Agile Velocity. Agile Transformation Featured Leadership Webinar expecting an Agile transformation Preparing for An Agile Transformation WEbinarPresenter: Enterprise Agility Coach Richard Dolman. Starting, sustaining, and managing an Agile transformation is a complicated journey.
Proficientz
APRIL 23, 2020
In this 30-minute webinar, you’ll see real-world examples that illustrate how the context of solving customer problems completely changes when the focus is on customer outcomes instead of just the problem itself. This webinar was recorded on April 23, 2020. The post WEBINAR: How To Become a Star Problem Solver By Focusing On Customer Outcomes appeared first on Proficientz.
Speaker: Kate Owens and Megan Bubley, SpotHero, Diana Smith, Segment, and Erin Franz, Looker
Join our webinar on October 17th with Segment and Looker to hear how they have solved these complex data issues. In this webinar, you'll learn: Why SpotHero decided to unify their data across departments. As a product leader, you are tasked with collecting and synthesizing your customer’s interactions with your product.The great news is that there are many tools used across your company which collect unique parts of your user’s journey. Whoops, did we say great news?
Miro
JUNE 4, 2019
Webinar recap: How to improve collaboration for distributed agile teamsHollis KoolAuthorBeing on a remote team can be disruptive when the tech we rely on isn’t designed to fill the collaboration gap that forms when teams become remote or distributed. The post Webinar recap: How to improve collaboration for distributed agile teams appeared first on MiroBlog | A blog by Miro
Agile Velocity
JUNE 5, 2019
Join us for our next webinar with David Hawks at 12 PM CST on July 2, 2019. Register For The Webinar Here. The post Webinar: Why Agile Transformations Fail: How to Achieve Agile Results appeared first on Agile Velocity. Agile Transformation Leadership Webinar agile outcomes bad agile Path to Agilty WEbinarPresenter: David Hawks, CEC, CST. We operate in a world of exponentially increasing market disruption.
Johanna Rothman
MAY 11, 2020
When I “teach” project portfolio management in a webinar, I explain the content in these ways: Start with a story to draw people into the context. (I These activities are not directly transferable to a webinar. While I design the content the same way for in-person or online, I do not include the same kind of interactions in a webinar (or a workshop). I do ask for questions as I proceed through a webinar. I don't know how to do that for an online webinar.
Agile Velocity
DECEMBER 10, 2019
In this webinar, Enterprise Agility Coach Richard Dolman shares thoughts on the things leaders should watch for during an Agile transformation , based on lessons observed and learned in leading multiple organizations through change. You can check out the slide deck here: Webinar – What to Expect When You're Expecting An Agile Transformation from Agile Velocity.
Speaker: Dennis Snow, President, Snow & Associates
Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.
Johanna Rothman
DECEMBER 11, 2019
I'm stoked to do a webinar with Tom Henrickson, 8 Principles for Successful Distributed Agile Teams. The post Geographically Distributed Agile Teams Webinar Dec 17, 2019 appeared first on Johanna Rothman, Management Consultant. My slides are all ready. And, I bet Tom will ask me a question that sets me off on a rant. If you want to listen to me rant in real time, please join us. We'll be live on December 17, 2019, at 2pm Eastern.
Agile Velocity
JANUARY 4, 2019
In our latest webinar, Founder & CEO, David Hawks, and SVP of Client Success, Erik Cottrell, presented the Agile trends they’ve observed in 2018 and during Agile Velocity’s 8 years of business. The post Webinar Recap: What’s Next? Agile Agile Transformation Featured Leadership Video Webinar 2019 agile trends WEbinar2018 was a remarkable year for the Agile community. Agile is now expanding into new departments and industries.
TSIA
APRIL 6, 2018
Stay on top of the latest best practices for growing and advancing your business with these upcoming TSIA webinars ! Here is a list of webinars we have coming up on the calendar that you can still register for, as well as a look at past webinars you can watch on-demand Hear directly from our research team and partner community about topics relevant to your business, whether you’re looking to solve a specific challenge or just want to stay current on industry trends.
Miro
SEPTEMBER 26, 2019
Webinar recap: 4 solutions to improve collaboration for enterprise teamsToday’s enterprise teams are working across locations, with multiple stakeholders, on enormous, multi-stage projects. The post Webinar recap: 4 solutions to improve collaboration for enterprise teams appeared first on MiroBlog | A blog by Miro
Speaker: Michael Carducci, CTO, Mago:Tech
As senior tech leaders, we often fall prey to thinking that a “good idea” and logical case is sufficient to get the desired response and result. We might be trying to get our CEO on-board with investment in a new technology or a rearchitecture effort, or we might want culture or process changes by our team. Our “good idea” is simply the beginning. An idea must be communicated; a case must be made; and ultimately other people must be persuaded to get onboard. Michael Carducci brings a fascinating background to this webinar. He’s a technologist and regularly works to help senior leaders improve their results. He’s also a professional mentalist and has been a student of psychology, human behavior and the principles of influence for nearly two decades.
Mironov Consulting
JUNE 20, 2019
What: My Stories Aren’t Long Enough… (1 hour webinar). In this webinar, Rich shares thoughts on engaging with development teams to unpack issues, collaborate better, and not get stuck in overly prescriptive processes. When: Tuesday, July 23, 2019 , 10 am PT / 1:00 pm ET. Sponsor: Synerzip. Register here (free). Product managers/owners often hear from their development team that all user stories are too short, insufficient, skimpy.
Mironov Consulting
JUNE 5, 2020
Topic: Creating a Thriving Product Organization (webinar). This Executive Series webinar is a partnership between Product Development Days and Pragmatic Institute. When: June 16th, 1:30pm EST/12:30pm CST/10:30am PST. Co-sponsors: Pragmatic Institute and Product Development Days. Register here. Organizations are complex and change is hard. Simply publishing a fresh org chart, reprioritizing a roadmap, or implementing another successful company’s best practice is not enough.
Mironov Consulting
SEPTEMBER 15, 2020
Scott Baldwin invited me to join his Age of Product Excellence webinar series. We talked at length about soft skills/EQ, understanding how different functional groups think/act, motivation, and how not to act like an MBA. The transcript is here with a registration-required link to watch the full video. 53 minutes.
The Product Coalition
APRIL 4, 2019
TL;DR: Webinar Sprint Retrospective Anti-Patterns The tenth Hands-on Agile webinar sprint retrospective anti-patterns covers twelve anti-patterns of the sprint retrospective?—?from Watch The Replay of the Webinar Sprint Retrospective Anti-Patterns The video of the webinar is available now: [link] Note : If the browser will not start the video automatically, click here to watch the replay of the webinar Sprint Retrospective anti-patterns directly on Youtube.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's start making tech serve us rather than be a substitute for us. Let's empower our employees and give them the tools and strategies that will make even the angriest customer a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting and author of Customer Experience 3.0, and master customer rage for an insightful webinar on Wednesday, September 23, 2020.
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