User Research – Making it Work in Government – Katy Arnold (ProductTank London)

Mind the Product

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. One of the first outputs of this department was a set of Design Principles which all future government services should aim to adhere to.

Supercharge your team’s motivation

Lead on Purpose

There are organizations that advocate hiring the … Continue reading → Leadership Purpose accountability dedication motivation passion responsibility self-governmentThe most successful companies have motivated leaders, and those leaders inspire motivation at all levels of the organization. Is it possible to create an environment where great work happens and everyone is motivated?

Women in Product Management: Diana Benli, VP Product Management at Cognizant

280 Group

For our third installment of the Women in Product Management Series I interviewed Diana Benli, VP Government Programs Product Management at Cognizant in the TriZetto Healthcare Products Group.

Stress-Out Your Buyers (a little) For More Effective Product Positioning

Proficientz – Product Management University

For example: “Keeping up with new and changing government regulations is a profit-eating nightmare.” Increasing and complex government regulations are driving up costs.” Statements like these are white noise – they’re out there but no one pays attention them anymore. Effective product positioning comes in many forms. But there’s only one outcome you’re looking for: An emotional reaction. Do it consistently and your pipeline will be chock full of qualified leads.

The "Need To Know" Rule

Under10 Playbook

The term "need to know", when used by government and other organizations, describes the restriction of data which is considered very sensitive. The ATM asked for my mobile number recently. The bank already has my phone number and email. My dentist wants my mobile number.

The Best Product Managers are Great Communicators

bpma ProductHub

In that role communication is essential, whether I’m speaking with our volunteers, potential donors, the community, government officials, business leaders, or potential adopters. Interviewed by Oksana Reznichenko. Dinneen Grably graduated from Bridgewater State University with B.S.

6 Reasons Why Boston is a Great Place to be a Product Manager

bpma ProductHub

HubWeek/a> celebrates Boston’s innovations across government, the nonprofit sector, healthcare, tech and more. Contributed by Steve Robins. The Boston area may just be the best place to be a product manager today. Here’s why. Reason #1: Boston is an Innovation Hub.

8 Critical Recruitment Methods


8—Government job centers. Government job centers connect businesses with individuals searching for employment. Recruiting skilled candidates is a competitive proposition in today’s job market. Consequently, having the right recruitment methods and adding in a little creativity will help your company stand out and find the best candidates for open positions. First and foremost, determine where you’re most likely to find your ideal candidate.

Please Try.

Melissa Perri

There are governing bodies, like legal, but they are not your boss. “What have you tried to fix that problem?”. Over the past year, I’ve spent most of my time working with Product Managers, UX Designers, and Leadership of companies going through some sort of change.

Is It Time For Amazon’s Product Managers To Go Back To College?

The Accidental Product Manager

Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). government and try to offer federal college loans?

Inspiration: Half the money I spend.

Under10 Playbook

And the many changes imposed upon you: competitive threats, new industry trends, and new government mandates. Half the money I spend on advertising is wasted, and the trouble is, I don't know which half.—John —John Wanamaker.

Interview: Advice for the Innovator’s Dilemma with Paul Young

bpma ProductHub

Due to government regulations, execution and high standards of quality for their existing products is essential for their business. Interviewed by Lance Morganelli.

Top Software License Compliance Stories of 2017


Lack of visibility into software entitlement in federal government persists. When it comes to government and tech, the big news this year centered on the Modernizing Government Technology Act, which authorizes the spending of $500 million to update the technology of federal agencies.

Don’t Miss These Speakers at #mtpcon San Francisco

Mind the Product

Before that she built and led teams who transformed public services with user-centred service design at the Australian government and the UK Government’s Government Digital Service (GOV.UK).

How lean usability testing can improve the user experience

The Product Coalition

Some of the common scenarios you can apply usability testing to include: A person trying to self serve on government website A student setting up their account and applying for a course online A person signing up and depositing money into their online bank account What is usability?

10 website accessibility myths debunked


The government has explicitly made clear that this does apply to websites, so making content inaccessible to someone with a disability could be seen as unlawful. Web accessibility is the name given to the practice of making websites more usable and inclusive to people with disabilities.

Prioritizing product ideas in a portfolio

Under10 Playbook

There are always more ideas than resources, whether at home, in your business, or in the government. “People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to a hundred other good ideas.”

How Can Car Rental Product Managers Deal With Upstarts?

The Accidental Product Manager

One of the first steps that they have taken have been to push for awareness of the startups among government officials and airports. The rules that govern rental cars will probably change, but how people rent cars will also change.

Pizzas, Minivans, and the Innovation Core Team

Mind the Product

Maintain accountability to the governance team or new venture funding board. For base business new product development, leadership governs the pipeline, making go/no-go business decisions at key project milestones.

Blockchain: The Future of Securing Your Digital Identity

The Product Coalition

Today, your “identity” is comprised of 100s of records stored with individual organizations like banks, government entities, credit reporting agencies, medical providers, financial institutions, and even social media sites you’ve granted access to.

Design Languages

Product Bookshelf

Rationalism gets its name from the geometric lines which govern its shapes. Design languages began with the industrial revolution as a response to the emergence of machine culture and mass production as it encountered traditional artisan aesthetics.

Books 91

The Solutions Maturity Scale for B2B

Proficientz – Product Management University

You’re an industry solutions company if your target customers are first defined by an industry segment such as retail, healthcare, local government or sub-segments within a specific industry such as physician practices. Wealth made simple: news and articles from IRC Wealth. Your product management maturity is gauged by the manner in which your organization approaches the planning, development, marketing and sales of its products and services as business solutions.

B2B 100

Product Managers Know How Valuable A Product Name Is

The Accidental Product Manager

Some studies have linked artificial sweeteners to different types of cancer, but government studies have shown them to be safe. Coke product managers are fighting for the rights to “zero” Image Credit: Daniel Go.

Technology-Powered Disruption


Of course, in some respects we have seen remarkable progress here, in particular in the treatment of specific diseases, but in terms of general medicine it can seem like a hopeless quagmire of insurance companies, pharmaceutical companies, malpractice lawyers, food lobbies, and government intervention. Most people by now have read Marc Andreessen’s Why Software Is Eating The World.

UX Podcast – Mixed Methods


I moved to Utah for school where I studied international relations, and once out, decided I wanted a career where I could more quickly have an impact than I’d seen in my work in government. Looking for a great UX podcast? Season 2 of Mixed Methods starts September 7th.

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Naimish Gohil – Adapting Your Product for a Changing Market

Mind the Product

The government have, for some time, been trying to get children to learn digital technologies such as front-end coding. Fortunately for Satchel, at the same time the Conservative government were freeing up schools to make their own investment decisions in technology. Naimish Gohil , Founder of edtech software company Satchel , shares his experience of knowing your user and adapting your product with ProductTank London. Satchel are in 35% of secondary schools.

What Can Product Managers Learn From Japanese Cigarettes?

The Accidental Product Manager

In a number of other countries, Britain being one of them, the government is putting pressure on the tobacco product managers to change how they package their product. Is there an opportunity to enter the U.S. market for cigarettes? Image Credit: !!!

The Executive’s Guide to a Healthy Software Product Portfolio

Product Management 2.0

SAFe has gained wide acceptance as a viable framework for portfolio governance and investment decision making. The software market is constantly evolving. Want proof?

A Framework for Understanding How to Influence Others

Mind the Product

At ProductTank Oslo, Tanuja Gopal showed how we can use the power of influence in our day to day work, drawing on her experience as the Director of Application and Data Services for MIT’s Sloan School of Management, and previously as a serial CIO in government organisations.

Servant Leadership – Josh Goldenberg

Mind the Product

Josh takes a brief moment to look at the roadmap of local government. Whether it is a government or a company, everyone has different business needs and social interaction methods. Just like with the government’s roadmap, the world moves because of people; the social dynamics within your team are going to end up defining your organizational chart.

Getting the Entire Team Onboard with New Software

In an article in Harvard Business Review from 1996 aptly named Why Do Employees Resist Change , professor of Governance and Strategy Paul Strebel presents two riveting case studies of companies (one of which is Phillips Electronics) that needed to bring about drastic organizational changes in order to survive. One of the challenges in startup growth while being a relatively new player on the scene is becoming the go-to product for entire teams.

From the Passenger Seat – An Engineering View of Effective Product Management

Mind the Product

A product of reasonable scale is surrounded by a handful of stakeholders (for example, other interfacing products and governing bodies) requiring engagement and alignment from time to time. Governance: Measure, Manage, Maintain.

Building for Billions in India: Meeting the Challenge of Building Products For A Complex Country

Mind the Product

This leads to intriguing situations where the product’s stakeholders are no longer just your end users but also your infrastructure facilitators – such as government agencies and channel partners.

For clues to messaging’s future, look no further than its past

Inside Intercom

It spread in universities, governments and military, financial institutions, and after ICQ launched in 1999 it went mainstream to friends and family. Like many great inventions, messaging wasn’t born out of necessity.

Product Portfolio Management: Success at Scale

Mind the Product

Product Portfolio Governance. Of course to oversee this process, and make sure successful ideas get the funding and resources they need, you need some form of governance. Now I know we all get the fear when we hear the word governance.

TEI 162: How product managers can influence people – with Tom Henschel

Product Innovation Educators

One example of this happened during WWII, when the government was trying to convince women to use more organ meat as a way to help with food shortages. One group attended government seminars about the facts related to organ meat.

4 Product Management Hacks to get the Most out of Failure

Mind the Product

We were limited, however, by our client’s governance processes and getting access to their enterprise AWS account. Failing is an eventuality in software development. Not only do we fail, we are encouraged to fail iteratively. Let’s do it over and over again! And yet, the job of the product manager comes with a level of accountability and scrutiny that is unique. Product managers are asked to look after all facets of a product’s development, from conception to launch.

System Thinking for Product Managers by Johanna Kollmann

Mind the Product

Johanna clarifies what constitutes the “rules” of a system, and then gives a great example of a financial product that was heavily impacted by government regulation.

The Incredible Speakers for #mtpcon London 2018

Mind the Product

Her clients and employers have included everything from one-man startups to the world’s largest companies, as well as universities and government agencies. Mind the Product London 2018 on October 18-19 will be better than ever, with more workshops, more networking, and more fun than ever.

How to Deal with “Sinatra” Stakeholders

Folding Burritos

Think about how quick we often are in criticizing government officials that take decisions we disagree with.