User Research – Making it Work in Government – Katy Arnold (ProductTank London)

Mind the Product

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. One of the first outputs of this department was a set of Design Principles which all future government services should aim to adhere to.

Supercharge your team’s motivation

Lead on Purpose

There are organizations that advocate hiring the … Continue reading → Leadership Purpose accountability dedication motivation passion responsibility self-governmentThe most successful companies have motivated leaders, and those leaders inspire motivation at all levels of the organization. Is it possible to create an environment where great work happens and everyone is motivated?

Women in Product Management: Diana Benli, VP Product Management at Cognizant

280 Group

For our third installment of the Women in Product Management Series I interviewed Diana Benli, VP Government Programs Product Management at Cognizant in the TriZetto Healthcare Products Group.

How to Find Competitors’ Prices

Pragmatic Marketing

If your competitor sells to the government, their prices are likely on the GSA price list. Often, after a government bid is over, you can get access to the bids using FOIA requests. The formula for “value-based pricing” is simple.

Stress-Out Your Buyers (a little) For More Effective Product Positioning

Proficientz – Product Management University

For example: “Keeping up with new and changing government regulations is a profit-eating nightmare.” Increasing and complex government regulations are driving up costs.” Statements like these are white noise – they’re out there but no one pays attention them anymore. Effective product positioning comes in many forms. But there’s only one outcome you’re looking for: An emotional reaction. Do it consistently and your pipeline will be chock full of qualified leads.

The Worst that Could Happen

Under10 Playbook

So if we have a problem with this product and there is a data breach or leak of protected health information (PHI), we'd have to report it to corporate, the federal government, the press, the patients whose data was leaked and who knows who else. Do you plan for the worst?

The "Need To Know" Rule

Under10 Playbook

The term "need to know", when used by government and other organizations, describes the restriction of data which is considered very sensitive. The ATM asked for my mobile number recently. The bank already has my phone number and email. My dentist wants my mobile number.

Top Software License Compliance Stories of 2017

Revulytics

Lack of visibility into software entitlement in federal government persists. When it comes to government and tech, the big news this year centered on the Modernizing Government Technology Act, which authorizes the spending of $500 million to update the technology of federal agencies.

Organisation Design & Cognitive Science in Product Development.

Mind the Product

Nathan and his team at Nature of Work enable legacy companies to consider how to respond to these changes at governance level. Move governance-level decision making away from consensus decision making to consent-based decision making.

What’s the ROI of Innovation? – David Binetti

Mind the Product

This creates a “Risk Sigma”, which is a normalised metric, comparable across all your projects, and which enables corporate governance. There are strong benefits for both the innovator and the finance team concerned with corporate governance.

Inspiration: Half the money I spend.

Under10 Playbook

And the many changes imposed upon you: competitive threats, new industry trends, and new government mandates. Half the money I spend on advertising is wasted, and the trouble is, I don't know which half.—John —John Wanamaker.

6 Reasons Why Boston is a Great Place to be a Product Manager

bpma ProductHub

HubWeek/a> celebrates Boston’s innovations across government, the nonprofit sector, healthcare, tech and more. Contributed by Steve Robins. The Boston area may just be the best place to be a product manager today. Here’s why. Reason #1: Boston is an Innovation Hub.

Please Try.

Melissa Perri

There are governing bodies, like legal, but they are not your boss. “What have you tried to fix that problem?”. Over the past year, I’ve spent most of my time working with Product Managers, UX Designers, and Leadership of companies going through some sort of change.

The Best Product Managers are Great Communicators

bpma ProductHub

In that role communication is essential, whether I’m speaking with our volunteers, potential donors, the community, government officials, business leaders, or potential adopters. Interviewed by Oksana Reznichenko. Dinneen Grably graduated from Bridgewater State University with B.S.

8 Critical Recruitment Methods

Hutwork

8—Government job centers. Government job centers connect businesses with individuals searching for employment. Recruiting skilled candidates is a competitive proposition in today’s job market. Consequently, having the right recruitment methods and adding in a little creativity will help your company stand out and find the best candidates for open positions. First and foremost, determine where you’re most likely to find your ideal candidate.

Individual Contributor vs. Team Member

Johanna Rothman

As part of the regulatory/governance/operational team at the senior level of the organization, if your org has one of those teams. Many people draw distinctions between people who do management-kind of work and people who do “individual contributor” kind of work.

Is It Time For Amazon’s Product Managers To Go Back To College?

The Accidental Product Manager

Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). government and try to offer federal college loans?

Interview: Advice for the Innovator’s Dilemma with Paul Young

bpma ProductHub

Due to government regulations, execution and high standards of quality for their existing products is essential for their business. Interviewed by Lance Morganelli.

The Solutions Maturity Scale for B2B

Proficientz – Product Management University

You’re an industry solutions company if your target customers are first defined by an industry segment such as retail, healthcare, local government or sub-segments within a specific industry such as physician practices. Wealth made simple: news and articles from IRC Wealth. Your product management maturity is gauged by the manner in which your organization approaches the planning, development, marketing and sales of its products and services as business solutions.

B2B 100

Prioritizing product ideas in a portfolio

Under10 Playbook

There are always more ideas than resources, whether at home, in your business, or in the government. “People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to a hundred other good ideas.”

Pizzas, Minivans, and the Innovation Core Team

Mind the Product

Maintain accountability to the governance team or new venture funding board. For base business new product development, leadership governs the pipeline, making go/no-go business decisions at key project milestones.

The Future of Work

The Product Bistro

The fall of the Soviet Union, and the Berlin wall was the beginning of the end of the unfettered defense spending, and me with my freshly minted Physics degree was finding that many of the usual jobs at the Government Labs were closed, that the major defense contractors were merging, and restructuring. Datestamp: 11/8/2016.

Don’t Miss These Speakers at #mtpcon San Francisco

Mind the Product

Before that she built and led teams who transformed public services with user-centred service design at the Australian government and the UK Government’s Government Digital Service (GOV.UK).

10 website accessibility myths debunked

Userzoom

The government has explicitly made clear that this does apply to websites, so making content inaccessible to someone with a disability could be seen as unlawful. Web accessibility is the name given to the practice of making websites more usable and inclusive to people with disabilities.

The 7 Most Fascinating Tech Talks of Propelify Innovation Festival

Indicative

The event featured leaders in tech, media, and government talking about how technology will impact our world. Indicative visited the 2018 Propelify Innovation Festival on May 17th. We rounded up the best of the tech-driven talks. Deciding by Data.

For clues to messaging’s future, look no further than its past

Inside Intercom

It spread in universities, governments and military, financial institutions, and after ICQ launched in 1999 it went mainstream to friends and family. Like many great inventions, messaging wasn’t born out of necessity.

Have we reached the end of E-mail?

Craft.io

The French government even went as far as introducing a law giving some workers at companies with 50 or more employees the ability to negotiate the responsibility to check E-mails outside standard working hours. It’s the most prevalent form of digital communication, particularly in the workplace. But a growing number of experts and laymen consider it unproductive, too official or simply annoying. Are E-mails about to become a thing of the past? A glorious past.

Naimish Gohil – Adapting Your Product for a Changing Market

Mind the Product

The government have, for some time, been trying to get children to learn digital technologies such as front-end coding. Fortunately for Satchel, at the same time the Conservative government were freeing up schools to make their own investment decisions in technology. Naimish Gohil , Founder of edtech software company Satchel , shares his experience of knowing your user and adapting your product with ProductTank London. Satchel are in 35% of secondary schools.

Plan Your Build, Don’t Build Your Plan: Get the Most From Your Retrospective

Mind the Product

I worked with a team at a local government organization on developing an app to report illegal dumping sites. A government official made the request to add user authentication. During a follow-up session the government official stated: “There has been a 10% dumping increase ever since the app launched. It was a Friday afternoon and I was feeling nervous. I was about to meet our biggest customer, an established enterprise owning some of the world’s most valuable brands.

Technology-Powered Disruption

svpg

Of course, in some respects we have seen remarkable progress here, in particular in the treatment of specific diseases, but in terms of general medicine it can seem like a hopeless quagmire of insurance companies, pharmaceutical companies, malpractice lawyers, food lobbies, and government intervention. Most people by now have read Marc Andreessen’s Why Software Is Eating The World.

Launching a Multi-Sided Marketplace? Why Design Sprints are Essential

Mind the Product

But marketplaces can create disruption inside a company, and affect the roles, responsibilities, and processes that govern existing business models. More and more enterprise businesses have embraced multi-sided marketplaces to extend existing business models and explore new territories for growth. For example, in 2009, Walmart launched its own Marketplace to connect third-party merchants with Walmart customers partly to catch up with Amazon’s already established third-party marketplace.

UX Podcast – Mixed Methods

Userzoom

I moved to Utah for school where I studied international relations, and once out, decided I wanted a career where I could more quickly have an impact than I’d seen in my work in government. Looking for a great UX podcast? Season 2 of Mixed Methods starts September 7th.

UX 62

Design Languages

Product Bookshelf

Rationalism gets its name from the geometric lines which govern its shapes. Design languages began with the industrial revolution as a response to the emergence of machine culture and mass production as it encountered traditional artisan aesthetics.

Books 91

Blockchain: The Future of Securing Your Digital Identity

The Product Coalition

Today, your “identity” is comprised of 100s of records stored with individual organizations like banks, government entities, credit reporting agencies, medical providers, financial institutions, and even social media sites you’ve granted access to.

What Can Product Managers Learn From Japanese Cigarettes?

The Accidental Product Manager

In a number of other countries, Britain being one of them, the government is putting pressure on the tobacco product managers to change how they package their product. Is there an opportunity to enter the U.S. market for cigarettes? Image Credit: flickr.com/volver-avanzar !!!

How Can Car Rental Product Managers Deal With Upstarts?

The Accidental Product Manager

One of the first steps that they have taken have been to push for awareness of the startups among government officials and airports. The rules that govern rental cars will probably change, but how people rent cars will also change.

Servant Leadership – Josh Goldenberg

Mind the Product

Josh takes a brief moment to look at the roadmap of local government. Whether it is a government or a company, everyone has different business needs and social interaction methods. Just like with the government’s roadmap, the world moves because of people; the social dynamics within your team are going to end up defining your organizational chart.

A Framework for Understanding How to Influence Others

Mind the Product

At ProductTank Oslo, Tanuja Gopal showed how we can use the power of influence in our day to day work, drawing on her experience as the Director of Application and Data Services for MIT’s Sloan School of Management, and previously as a serial CIO in government organisations.

System Thinking for Product Managers by Johanna Kollmann

Mind the Product

Johanna clarifies what constitutes the “rules” of a system, and then gives a great example of a financial product that was heavily impacted by government regulation.

The Executive’s Guide to a Healthy Software Product Portfolio

Product Management 2.0

SAFe has gained wide acceptance as a viable framework for portfolio governance and investment decision making. The software market is constantly evolving. Want proof?

From the Passenger Seat – An Engineering View of Effective Product Management

Mind the Product

A product of reasonable scale is surrounded by a handful of stakeholders (for example, other interfacing products and governing bodies) requiring engagement and alignment from time to time. Governance: Measure, Manage, Maintain.

An Interview with Jez Humble on Continuous Delivery, Engineering Culture, and Making Decisions

Split

I’ve worked at very small, two-person startups, all the way up to the Federal government. Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. Literally.

Respect the inbox: How to better your customer communications

Inside Intercom

Holistic governance is key to avoid overlapping and over-messaging. We’ve written a lot about how to send the right message at the right time. And while timing is important, how many messages you send also plays a role in your customers’ experience. If your customers feel they’re receiving too many messages, it’s not just about message volume. There’s more at play.