User Research – Making it Work in Government – Katy Arnold (ProductTank London)

Mind the Product

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. One of the first outputs of this department was a set of Design Principles which all future government services should aim to adhere to.

Supercharge your team’s motivation

Lead on Purpose

There are organizations that advocate hiring the … Continue reading → Leadership Purpose accountability dedication motivation passion responsibility self-governmentThe most successful companies have motivated leaders, and those leaders inspire motivation at all levels of the organization. Is it possible to create an environment where great work happens and everyone is motivated?

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Prioritizing product ideas in a portfolio

Under10 Playbook

There are always more ideas than resources, whether at home, in your business, or in the government. “People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to a hundred other good ideas.”

What Should Product Managers Do When Their Main Product Fails?

The Accidental Product Manager

government. Theranos is in bad shape, but they have introduced a new product Image Credit: Wikipedia. Unless you’ve been living under a rock for the past few years, you’ve probably heard about a company called Theranos. They are a Silicon Valley startup that attracted a lot of attention. They claimed that they had invented a product that with just a minute amount of blood from an individual could run a large number of health tests. This blood testing device was called Edison.

What’s the ROI of Innovation? – David Binetti

Mind the Product

This creates a “Risk Sigma”, which is a normalised metric, comparable across all your projects, and which enables corporate governance. There are strong benefits for both the innovator and the finance team concerned with corporate governance.

How Software Usage Analytics Supports Agile Development


The reach of agile development is extending, and what started as the domain of younger, smaller companies is now on the radars of everyone from government agencies to larger enterprises. As part of a list of summer reading recommendations for marketers recently published by Forbes, Juniper Networks CMO Mike Marcellin named “Hacking Marketing: Agile Practices to Make Marketing Smarter, Faster and More Innovative” as his pick.

A day in the Life of Jamie Parkins, Senior Product Manager at JustGiving

Mind the Product

The guest can be from any background – technology, entertainment, government, the arts. Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice.

Launching Complex Products in International Markets

Mind the Product

To what extent is your business model governed by local regulations? Christian Miccio (VP Product at First Data) and Kana Butkovic (Programme Director at First Data) set out a detailed strategy for launching physical products on an international scale.

A Framework for Understanding How to Influence Others

Mind the Product

At ProductTank Oslo, Tanuja Gopal showed how we can use the power of influence in our day to day work, drawing on her experience as the Director of Application and Data Services for MIT’s Sloan School of Management, and previously as a serial CIO in government organisations.

System Thinking for Product Managers by Johanna Kollmann

Mind the Product

Johanna clarifies what constitutes the “rules” of a system, and then gives a great example of a financial product that was heavily impacted by government regulation.

Optimize to be Wrong, not Right

Mind the Product

Even worse, most still believe that the scope, time and budget served up by their Industrial-Age governance process is a proven approach to predicting success. Let’s be honest. We have no idea what is going to happen a year, a week, or even five minutes from right now.

John McEnroe’s Lessons for Overseas Auditing Engagements (sort of)


There are certain verticals and government-backed industries that aren’t viable targets for an overseas audit, because the effort to convert outweighs the benefit. “I wake up in a sweat. My pillow's damp and I don't know what day is. Did I miss the match? Am I playing later?

Design Languages

Product Bookshelf

Rationalism gets its name from the geometric lines which govern its shapes. Design languages began with the industrial revolution as a response to the emergence of machine culture and mass production as it encountered traditional artisan aesthetics.

Books 17

What Improv Can Teach Product Managers


Is it just a matter of government aid? Interview with Ellie Powers, Group Product Manager, Android and Google Play. Saying “no” is a highly revered skill in business. As the thinking goes, the ability to say “no” demonstrates your value on prioritization and focus.

Be in a Band, not an Orchestra: how to Grow an Agile Product Team

Mind the Product

For example, we visited the Government Digital Service and the Guardian. Some years ago, I wrote a blog post noting that small teams are more creative and productive than big teams.

Agile 95

Progress, Not Products

Product Bookshelf

The title of the book refers to the idea that success with innovation is frequently characterized as primarily governed by luck. Use empathy and active listening to discover “jobs to be done”, the progress customers want to achieve in specific circumstances in their lives.

Interview: Advice for the Innovator’s Dilemma with Paul Young

bpma ProductHub

Due to government regulations, execution and high standards of quality for their existing products is essential for their business. Interviewed by Lance Morganelli.

Amsterdam product managers: who we are and how we work

Mind the Product

Note that we didn’t ask people to correct for the fact that they might work less than 40 hours a week (about 20% of the respondents work in a public company/government organisation which in the Netherlands typically means they have a 36-hour work week).

The Future of Work

The Product Bistro

The fall of the Soviet Union, and the Berlin wall was the beginning of the end of the unfettered defense spending, and me with my freshly minted Physics degree was finding that many of the usual jobs at the Government Labs were closed, that the major defense contractors were merging, and restructuring. Datestamp: 11/8/2016.

TEI 082: Design Thinking and Action Learning for product managers – with Chuck Appleby, PhD - The Everyday Innovator – Resources for Product Managers and Innovators

Product Innovation Educators

He is a leadership and organization development consultant with over 30 years of management, consulting, and coaching experience in government, industry, and non-profits. Product management is about change – the change that creating new products involves.

Innovation: Best Practice for Product Leaders

Mind the Product

The government launched a National Innovation Strategy, a seven-year plan developed to make the UAE among the most innovative nations in the world. In a world where the pace of change is constantly increasing and becoming more complex, can you really afford to stay still?

6 Reasons Why Boston is a Great Place to be a Product Manager

bpma ProductHub

HubWeek/a> celebrates Boston’s innovations across government, the nonprofit sector, healthcare, tech and more. Contributed by Steve Robins. The Boston area may just be the best place to be a product manager today. Here’s why. Reason #1: Boston is an Innovation Hub.

Taking Your Product Across Cultures by Lisa Long

Mind the Product

Egyptian authorities used Facebook and Twitter to track down protesters’ names and round them up during the Arab Spring, while the Zimbabwean government has used Facebook to track down dissidents. “Be

The Best Product Managers are Great Communicators

bpma ProductHub

In that role communication is essential, whether I’m speaking with our volunteers, potential donors, the community, government officials, business leaders, or potential adopters. Interviewed by Oksana Reznichenko. Dinneen Grably graduated from Bridgewater State University with B.S.

Gadi Weiszlovits Lahav and Richard Still – Scaling up without slowing down

Mind the Product

There are no governance boards that tell people ‘this is the way you must do it’ as this is naturally at odds with a culture of innovation. Gadi Weiszlovits Lahav (Head of Product at and Richard Still (Technology Director at tell ProductTank London how to scale quickly and successfully. Their advice is to focus on the right technology, agile processes and great people to create the culture and operation you need. Digital Growth of Traditional Publishers is Possible.

Business model first–and other innovation insights for product managers Aug 19, 2016 - The Everyday Innovator – Resources for Product Managers and Innovators

Product Innovation Educators

Idea generator, collaborator, problem solver, pilot maker, team builder, resource leverager, … Interestingly, some state governments have CINO positions too. Read the description of a CINO for state government that applies well also to companies … [link].

Imagine What a Rock Star Product Manager Could Do With Healthcare Reform

High Octane Product Management

There are so many parallels between a high-profile government program like healthcare reform and every product management fundamental ever conceived, a thought occurred to me: How great would the solution be if a rock-star product manager were leading the charge on healthcare reform? Put all your political leanings aside. This is about pure, practical, common-sense, good old-fashioned problem solving skills and how they lead to great solutions!

Building a Product Startup Within an Agency

Mind the Product

There’s more to our product strategy than trying to avoid a sense of embarrassment, but it was in this context that we devised Trim, our content auditing and governance product. Every product comes with a tumultuous ‘origin story’.

The Innovator’s Solution

Product Bookshelf

Although innovation is frequently viewed as being governed by random chance, Christensen believes that the people who are in charge of selecting and shaping innovations and the forces that act upon them are the key to increasing the odds of success.

Technology-Powered Disruption


Of course, in some respects we have seen remarkable progress here, in particular in the treatment of specific diseases, but in terms of general medicine it can seem like a hopeless quagmire of insurance companies, pharmaceutical companies, malpractice lawyers, food lobbies, and government intervention. Most people by now have read Marc Andreessen’s Why Software Is Eating The World.

Inspiration: Half the money I spend.

Under10 Playbook

And the many changes imposed upon you: competitive threats, new industry trends, and new government mandates. Half the money I spend on advertising is wasted, and the trouble is, I don't know which half.—John —John Wanamaker.

Sense & Respond: The Farm Awakens by Jeff Gothelf & Josh Seiden

Mind the Product

Traditionally farmers could fix most things themselves, or call in a local repair guy, but today – because of the increased complexity of the product and the licence agreement governing it – you have to call in the John Deere certified mechanic.

The Solutions Maturity Scale for B2B

High Octane Product Management

You’re an industry solutions company if your target customers are first defined by an industry segment such as retail, healthcare, local government or sub-segments within a specific industry such as physician practices. Wealth made simple: news and articles from IRC Wealth. Your product management maturity is gauged by the manner in which your organization approaches the planning, development, marketing and sales of its products and services as business solutions.

Designing a platform business

Product Bookshelf

For producers, there must be some kind of access control which governs which producers are permitted to create value on the platform and which ones aren’t.

What can product managers learn from a 1920s newspaper pioneer?


In the late 1920s, 90% of men read the cartoons on the front page, compared to just 12% reading the local government news. Quite a bit, it turns out… Usage data … user needs … segments & personas … ethnographic user studies… I’d always reckoned these concepts and techniques came about in the ’70s and ’80s, as modern product design took hold.

The Paint Stick and product expertise

Under10 Playbook

I have a friend who has been selling to government agencies for years. I was staging my house for sale and, after we moved my son’s stuff out, we discovered his room was desperately in need of a new paint job. He had scuffed the paint while moving his musical equipment in and out over the years. So I went to the paint store, selected a gallon of egg-shell white, and then added a few foam brushes of various sizes to my shopping cart.

Invisible Engines

Product Bookshelf

Platform Ecosystems is a vast textbook that covers all aspects of platforms from technology through governance.

Eye of the Storm, Part II: the Genetics of Successful Scrumming

Pragmatic Marketing

What you might often find though is that the task of reporting ‘owned’ by an internal governance role, where the responsibility falls outside the scrum team. At the very least, there should be some very real and direct link between the governance engine and the scrum master role. In May 2008, I authored an article that discussed the day-to-day challenges facing the Product Manager in the Agile world.