User Research – Making it Work in Government – Katy Arnold (ProductTank London)

Mind the Product

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. One of the first outputs of this department was a set of Design Principles which all future government services should aim to adhere to.

Supercharge your team’s motivation

Lead on Purpose

There are organizations that advocate hiring the … Continue reading → Leadership Purpose accountability dedication motivation passion responsibility self-governmentThe most successful companies have motivated leaders, and those leaders inspire motivation at all levels of the organization. Is it possible to create an environment where great work happens and everyone is motivated?

Women in Product Management: Diana Benli, VP Product Management at Cognizant

280 Group

For our third installment of the Women in Product Management Series I interviewed Diana Benli, VP Government Programs Product Management at Cognizant in the TriZetto Healthcare Products Group.

Is It Time For Amazon’s Product Managers To Go Back To College?

The Accidental Product Manager

Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). government and try to offer federal college loans?

What’s the ROI of Innovation? – David Binetti

Mind the Product

This creates a “Risk Sigma”, which is a normalised metric, comparable across all your projects, and which enables corporate governance. There are strong benefits for both the innovator and the finance team concerned with corporate governance.

Pizzas, Minivans, and the Innovation Core Team

Mind the Product

Maintain accountability to the governance team or new venture funding board. For base business new product development, leadership governs the pipeline, making go/no-go business decisions at key project milestones.

The Best Product Managers are Great Communicators

bpma ProductHub

In that role communication is essential, whether I’m speaking with our volunteers, potential donors, the community, government officials, business leaders, or potential adopters. Interviewed by Oksana Reznichenko. Dinneen Grably graduated from Bridgewater State University with B.S.

6 Reasons Why Boston is a Great Place to be a Product Manager

bpma ProductHub

HubWeek/a> celebrates Boston’s innovations across government, the nonprofit sector, healthcare, tech and more. Contributed by Steve Robins. The Boston area may just be the best place to be a product manager today. Here’s why. Reason #1: Boston is an Innovation Hub.

Inspiration: Half the money I spend.

Under10 Playbook

And the many changes imposed upon you: competitive threats, new industry trends, and new government mandates. Half the money I spend on advertising is wasted, and the trouble is, I don't know which half.—John —John Wanamaker.

How Can Product Managers Get Kids To Buy Groceries?

The Accidental Product Manager

Unlike their parents who planned out what they were going to go buy when they went to the grocery store, government studies have shown that the millennials seem to go grocery shopping less often than their parents did. How to get millennials to buy groceries Image Credit: Britt-knee.

Interview: Advice for the Innovator’s Dilemma with Paul Young

bpma ProductHub

Due to government regulations, execution and high standards of quality for their existing products is essential for their business. Interviewed by Lance Morganelli.

Naimish Gohil – Adapting Your Product for a Changing Market

Mind the Product

The government have, for some time, been trying to get children to learn digital technologies such as front-end coding. Fortunately for Satchel, at the same time the Conservative government were freeing up schools to make their own investment decisions in technology. Naimish Gohil , Founder of edtech software company Satchel , shares his experience of knowing your user and adapting your product with ProductTank London. Satchel are in 35% of secondary schools.

Please Try.

Melissa Perri

There are governing bodies, like legal, but they are not your boss. “What have you tried to fix that problem?”. Over the past year, I’ve spent most of my time working with Product Managers, UX Designers, and Leadership of companies going through some sort of change.

8 Critical Recruitment Methods


8—Government job centers. Government job centers connect businesses with individuals searching for employment. Recruiting skilled candidates is a competitive proposition in today’s job market. Consequently, having the right recruitment methods and adding in a little creativity will help your company stand out and find the best candidates for open positions. First and foremost, determine where you’re most likely to find your ideal candidate.

Servant Leadership – Josh Goldenberg

Mind the Product

Josh takes a brief moment to look at the roadmap of local government. Whether it is a government or a company, everyone has different business needs and social interaction methods. Just like with the government’s roadmap, the world moves because of people; the social dynamics within your team are going to end up defining your organizational chart.

From the Passenger Seat – An Engineering View of Effective Product Management

Mind the Product

A product of reasonable scale is surrounded by a handful of stakeholders (for example, other interfacing products and governing bodies) requiring engagement and alignment from time to time. Governance: Measure, Manage, Maintain.

A Framework for Understanding How to Influence Others

Mind the Product

At ProductTank Oslo, Tanuja Gopal showed how we can use the power of influence in our day to day work, drawing on her experience as the Director of Application and Data Services for MIT’s Sloan School of Management, and previously as a serial CIO in government organisations.

Top Software License Compliance Stories of 2017


Lack of visibility into software entitlement in federal government persists. When it comes to government and tech, the big news this year centered on the Modernizing Government Technology Act, which authorizes the spending of $500 million to update the technology of federal agencies.

Prioritizing product ideas in a portfolio

Under10 Playbook

There are always more ideas than resources, whether at home, in your business, or in the government. “People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to a hundred other good ideas.”

Product Portfolio Management: Success at Scale

Mind the Product

Product Portfolio Governance. Of course to oversee this process, and make sure successful ideas get the funding and resources they need, you need some form of governance. Now I know we all get the fear when we hear the word governance.

For clues to messaging’s future, look no further than its past

Inside Intercom

It spread in universities, governments and military, financial institutions, and after ICQ launched in 1999 it went mainstream to friends and family. Like many great inventions, messaging wasn’t born out of necessity.

System Thinking for Product Managers by Johanna Kollmann

Mind the Product

Johanna clarifies what constitutes the “rules” of a system, and then gives a great example of a financial product that was heavily impacted by government regulation.

This Is Not a Drill: How Bad Design Caused Hawaii’s Missile-Warning Fiasco

Pragmatic Marketing

And it is likely quite common among government agencies across the globe. By Abdul Rastagar. On January 13, 2018, more than one million residents of the state of Hawaii received an emergency alert on their smart phones, warning them of an inbound ballistic missile. The warning instructed people to “seek shelter immediately” and finished with the ominous sentence, “This is not a drill.”

10 website accessibility myths debunked


The government has explicitly made clear that this does apply to websites, so making content inaccessible to someone with a disability could be seen as unlawful. Web accessibility is the name given to the practice of making websites more usable and inclusive to people with disabilities.

Respect the inbox: How to better your customer communications

Inside Intercom

Holistic governance is key to avoid overlapping and over-messaging. We’ve written a lot about how to send the right message at the right time. And while timing is important, how many messages you send also plays a role in your customers’ experience. If your customers feel they’re receiving too many messages, it’s not just about message volume. There’s more at play.

Four Questions That Will Lead to Better Prioritization

Mind the Product

There are real world consequences to not having relevant features in place – legal fees, missed marketing opportunities, and government fines are just a few of the business consequences. Making sure that you and your team are working on the most important thing at any point in time is part of the fun and headache of being a product manager or a product leader.

Don’t Miss These Speakers at #mtpcon San Francisco

Mind the Product

Before that she built and led teams who transformed public services with user-centred service design at the Australian government and the UK Government’s Government Digital Service (GOV.UK).

The Solutions Maturity Scale for B2B

Proficientz – Product Management University

You’re an industry solutions company if your target customers are first defined by an industry segment such as retail, healthcare, local government or sub-segments within a specific industry such as physician practices. Wealth made simple: news and articles from IRC Wealth. Your product management maturity is gauged by the manner in which your organization approaches the planning, development, marketing and sales of its products and services as business solutions.

B2B 100

Building Product in a Post-GDPR World

Mind the Product

But it’s worth bearing in mind that laws governing privacy and data usage – and a general desire to loosen individual corporations’ monopoly on user data for financial gain – will gradually spread. It’s GDPR week! Keep Calm and Manage Data Responsibly! I’m not going to go into an exhaustive breakdown of exactly what GDPR is, as there are plenty of other perfectly good posts about that.

The Executive’s Guide to a Healthy Software Product Portfolio

Product Management 2.0

SAFe has gained wide acceptance as a viable framework for portfolio governance and investment decision making. The software market is constantly evolving. Want proof?

Building for Billions in India: Meeting the Challenge of Building Products For A Complex Country

Mind the Product

This leads to intriguing situations where the product’s stakeholders are no longer just your end users but also your infrastructure facilitators – such as government agencies and channel partners.

Launching Complex Products in International Markets

Mind the Product

To what extent is your business model governed by local regulations? Christian Miccio (VP Product at First Data) and Kana Butkovic (Programme Director at First Data) set out a detailed strategy for launching physical products on an international scale.

Why your privacy ecosystem is crucial in the age of GDPR

Inside Intercom

When the current EU data protection laws were introduced in 1995, they were governing an industry that had just launched Internet Explorer 1 and DVDs. When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness.

What Should Product Managers Do When Their Main Product Fails?

The Accidental Product Manager

government. Theranos is in bad shape, but they have introduced a new product Image Credit: Wikipedia. Unless you’ve been living under a rock for the past few years, you’ve probably heard about a company called Theranos. They are a Silicon Valley startup that attracted a lot of attention. They claimed that they had invented a product that with just a minute amount of blood from an individual could run a large number of health tests. This blood testing device was called Edison.

Getting the Entire Team Onboard with New Software

In an article in Harvard Business Review from 1996 aptly named Why Do Employees Resist Change , professor of Governance and Strategy Paul Strebel presents two riveting case studies of companies (one of which is Phillips Electronics) that needed to bring about drastic organizational changes in order to survive. One of the challenges in startup growth while being a relatively new player on the scene is becoming the go-to product for entire teams.

Sense & Respond: The Farm Awakens by Jeff Gothelf & Josh Seiden

Mind the Product

Traditionally farmers could fix most things themselves, or call in a local repair guy, but today – because of the increased complexity of the product and the licence agreement governing it – you have to call in the John Deere certified mechanic.

UX Podcast – Mixed Methods


I moved to Utah for school where I studied international relations, and once out, decided I wanted a career where I could more quickly have an impact than I’d seen in my work in government. Looking for a great UX podcast? Season 2 of Mixed Methods starts September 7th.

UX 52

Gadi Weiszlovits Lahav and Richard Still – Scaling up without slowing down

Mind the Product

There are no governance boards that tell people ‘this is the way you must do it’ as this is naturally at odds with a culture of innovation. Gadi Weiszlovits Lahav (Head of Product at and Richard Still (Technology Director at tell ProductTank London how to scale quickly and successfully. Their advice is to focus on the right technology, agile processes and great people to create the culture and operation you need. Digital Growth of Traditional Publishers is Possible.

What is Self-Awareness and why Should you Care?

Mind the Product

In just over five years, Ford was reporting $20 billion in profits and was the only automotive company in the US to avoid a government bail-out. The biggest opportunity for improvement – in business, at home, and in life – is awareness. Alan Mulally, former CEO of Ford Motor Company.

Design Languages

Product Bookshelf

Rationalism gets its name from the geometric lines which govern its shapes. Design languages began with the industrial revolution as a response to the emergence of machine culture and mass production as it encountered traditional artisan aesthetics.

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