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Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Intercom, Inc.

We’ve had articles in the Messenger since the last major update in 2018. We’ve made it much easier for your customers to get what they need, and increased customer engagement with Articles by up to 3x”. A full-fledged Articles experience in the web Messenger. Vastly improved Articles in Messenger on mobile, too.

Article 194
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The 10 Product Articles You Should Have Read in 2020

Mind the Product

Here are the top 10 most clicked articles (and a bonus 11th because it seemed relevant this year!) from the 408 links featured in this year’s 51 newsletters to date — 10 articles that [.]. The post The 10 Product Articles You Should Have Read in 2020 appeared first on Mind the Product.

Article 158

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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Easily manage and measure the impact of your help docs with our new Articles API. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms. Here are a few highlights: Automatic language localization for your help center articles.

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ProductCraft’s Must-Read Articles of 2020


Read more » The post ProductCraft’s Must-Read Articles of 2020 appeared first on ProductCraft by Pendo. Instead, we found ourselves steering our orgs from our home offices (and kitchen counters and living room couches). Some of us had to make major decisions about the direction and future.

Article 112
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6 Ways to Leverage AI in Roadmap Planning

This article is about the ways in which AI, specifically ChatGPT, can be leveraged in roadmap planning, emphasizing the importance of human intelligence alongside AI technologies.

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Use this pro tip to instantly send articles from Feedly to external recipients

Roy Madden

One Feedly Enterprise customer had come up with a clever trick to automatically email articles to a predefined group of 6 emails. Remi, Customer Success & Operations lead at Feedly, helped one team find an even simpler way for instantly sending articles to external recipients. And since the articles were sent from Feedly ?

Article 94
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How many product managers does it take to write an article?

The Product Coalition

List out 5 different types of people who may use your product How many product managers does it take to write an article? List out 5 things a chatbot developer might say about your new feature 5 people that use your product ?—?List

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The Path to Becoming a Better Product Manager

You can’t become an outstanding product manager overnight, but becoming one is almost always obtainable – this article by ProdPad’s Wes Galliher will help you understand your goal, and help you take incremental steps to improve in order to get there.

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How to avoid the top 3 mistakes when hiring a software development team

In this short article, Band of Coders shares with you the top 3 mistakes made when hiring a software team, and a few tips on how to avoid them. The entire world is being rebuilt with software, so no matter what business you’re in, you’re in the tech business.

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Personalization: The Key to Success for Financial Services Product Managers

Read this article to learn how to fix this problem. But many banking and financial services companies are falling behind on their retail, media, and technology counterparts when it comes to product personalization.

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How can your firm attract the best product managers?

However, the pool of talented product managers can be elusive, the following article explores how companies can aim to attract and retain the best talents. Product managers help accelerate the product development and launch for many companies. Therefore, it's important to have the right employee in place.