Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? That's because it's exactly what you will learn from the article. From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. If so, you're in the right place!

Customer Experience 111

Customer Experience User Testing Analytic Tools Research Software 111

Roman Pichler

APRIL 7, 2025

Listen to the audio version of this article: [link] AI Strategy Benefits My research shows that AI can help you make better strategic decisions faster, at least for certain products. [1] 2] Market Research AI-based tools can discover user and customer trends using predictive analytics. Other times, they dont. [5]

Product Strategy 193

Product Strategy User Testing Data Visualization Strategy 193

UX Planet

DECEMBER 25, 2024

I almost choked on my tea because the value of UX is a good user experience that solves user problems. Good UX isnt just about creating pleasant user experiences today; its about preventing long-term financial and operations costs. Check out my other articles ondesign. Enjoyed this? Has ROI killed UX?

UX 106

UX Customer Experience Feedback Software Customer Feedback 106

The Product Guy

MAY 21, 2025

This new Patreon-exclusive article in the Roadmap to Mastery series explores how to lead feature removals with evidence, clarity, and confidence. But most teams avoid removals because they feel risky, political, or like an admission of failure.

Leadership 150

Leadership Roadmap Technical Review Article 150

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. In this article, we explore what this map is all about and how you can create one.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. In this article, well delve into the best practices for designing tables that convey information and enhance the overall user experience.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Userpilot

SEPTEMBER 15, 2024

In the article, you will learn what autocapture is, how it works, and what benefits it offers your product team. Summary of autocapture Autocapture is a new Userpilot feature that automatically records all user interactions with a product, including Clicks, Text input changes, and Form submissions. Why is this such a big deal?

Data Visualization 111

Data Visualization Customer Experience Customer Feedback Analytic Tools 111

Roman Pichler

DECEMBER 4, 2023

Listen to the audio version of this article: [link] What is Product Discovery? 1] It involves understanding and selecting user needs, exploring solutions, and choosing the most appropriate one. Product discovery is the process of “figuring out a solution to a problem we’ve been asked to solve,” writes Marty Cagan. [1]

Product Research 348

Product Research Product Strategy Strategy Research Software 348

Roman Pichler

DECEMBER 6, 2022

Listen to the audio version of this article: [link]. For instance, the marketing strategy, the user experience (UX) design and technology choices have to align to successfully acquire new users, increase conversion, or meet another product goal. The Need for Guidance and the Lack of Transactional Power.

Leadership 329

Leadership Article Technical Review User Testing 329

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. This article will help reduce such churn by refining your product management and UX analysis approach. What are UX metrics?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Guy

MAY 16, 2025

This new Patreon-exclusive article in the Roadmap to Mastery series explores how to lead prioritization with structure, confidence, and buy-in. Even experienced PMs get stuck in opinion-driven debates or lose clarity under pressure.

Technical Review 150

Technical Review Leadership Roadmap Article 150

The Product Guy

APRIL 9, 2025

In our newest Patreon-exclusive Roadmap to Mastery article , we explore: The types of questions that unlock clarity across customers, teams, and stakeholders. Whats Inside the Full Article? Subscribe today and unlock this article: [link] Whats the most powerful question youve asked in your product workand what impact did it have?

Strategy 150

Strategy Customer Feedback Differentiation Roadmap 150

The Product Guy

MAY 1, 2025

Product managers juggle data, team communication, stakeholder demands, and big decisions. AI cant replace those responsibilities. But it can help you do them more effectively.

Roadmap 150

Roadmap Data Visualization Article Framework 150

UX Planet

JANUARY 10, 2025

Not to worry; this article isnt about your habits but about helping you build positive habits like saving. In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. We all have habits, some good and some bad. Human wants are insatiable. Wow, you made it to the end!

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

FEBRUARY 24, 2025

We dive into this powerful habit in our latest Patreon-exclusive article , “ The Year of Soft Skills: Essential Soft Skills for Product Managers in 2025.” Whats Inside the Full Article? Subscribe today and unlock this article: [link] Whats the #1 soft skill thats helped you succeed as a PM?

Product Manager 150

Product Manager Product Management Technical Review Management 150

The Product Guy

FEBRUARY 5, 2025

We dive into this powerful habit in our latest Patreon-exclusive article , “ Strategic Influence: The Must-Have Skill for PMs in 2025.” ” In our latest Patreon-exclusive article , we explore: Why strategic influence is the must-have skill for PMs in 2025. Whats Inside the Article? But this is just a glimpse.

Technical Review 150

Technical Review Customer Feedback Article Leadership 150

The Product Guy

FEBRUARY 26, 2025

In our latest Patreon-exclusive article , part of the Roadmap to Mastery Collection , we explore: Why trust is now a product featurenot just a brand value. Whats Inside the Full Article? Subscribe today and unlock this article: [link] Whats your approach to building customer trust?

Differentiation 150

Differentiation Roadmap Technical Review Article 150

Roman Pichler

MAY 5, 2020

But you can think of the product owner as an agile product manager, as I explain in the article “ Product Manager vs. Product Owner ”. I regard a (digital) product as an asset that creates value for a group of users and for the business. For example, I am writing this article using Microsoft Word. Pl atform Owner.

Feedback Software 392

Feedback Software Product Research Weak Development Team User Testing 392

The Product Guy

MARCH 5, 2025

In our latest Patreon-exclusive article , part of the Roadmap to Mastery Collection , we explore: The most common mistakes PMs make in stakeholder alignment. A case study on how realigning priorities increased user engagement by 25%. Whats Inside the Full Article? How to use the 5 Whys technique to uncover the real root cause.

Roadmap 150

Roadmap Customer Feedback Technical Review Article 150

Roman Pichler

FEBRUARY 19, 2024

Listen to the audio version of this article: [link] Introduction To discuss empowerment in product management, I find it helpful to distinguish three main levels of decision-making authority, product delivery, product discovery, and product strategy, as the model in Figure 1 shows. [1] I certainly don’t intend to make anyone feel bad.

Product Research 289

Product Research Product Manager Product Management Customer Experience 289

The Product Guy

APRIL 16, 2025

In our newest Patreon-exclusive article , part of the Roadmap to Mastery series, we explore: What makes experimentation actually work in a team setting How to help people take smart risks and learn from what doesnt go right Case studies where iteration, not perfection, led to lasting improvements in engagement and retention Whats Inside the Full Article? (..)

Framework 150

Framework Roadmap Leadership Article 150

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. In this article, you will learn: What session replays are and how they work. Every click, scroll, hover, or keystroke? What benefits they offer.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

The Product Guy

MAY 7, 2025

Saying no to leadership Prioritizing customer needs over politics Aligning cross-functional teams These challenges do not reflect a lack of skill. They require balancing diplomacy, data, and leadership under pressure.

Customer Satisfaction 150

Customer Satisfaction Leadership Framework Roadmap 150

UX Planet

MARCH 15, 2025

I focused on understanding AI products, the strategies that drive them, and how AI can enhance user experience and business outcomes. This allowed me to gain insights not only about the technology but also about the market , business applications , and how to build user-friendly AI products.

Data Visualization 108

Data Visualization Customer Feedback Artificial Inteligence Technical Review 108

UX Planet

FEBRUARY 12, 2025

This is my second article on Gestalt Principles, following the Proximity principle discussed in thefirst. On a typical listing page, items usually share the same size and shape to demonstrate that they belong to the same categorysuch as products, articles, postings, etc. When an item differs in size or shape, it stands out.

Differentiation 96

Differentiation Reference Article Customer Experience 96

The Product Guy

FEBRUARY 21, 2025

We dive into this powerful habit in our latest Patreon-exclusive article , “ Navigating Product Ecosystems: The Future of Product Management in 2025.” ” In our latest Patreon-exclusive article , we explore: Why product ecosystems are becoming essential for success. So, how can you stay ahead of this shift?

Systems Review 150

Systems Review Customer Experience Management Management 150

UX Planet

APRIL 17, 2025

A harmonious blend of User Experience and Conversion Rate Optimization. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. Lets dive into the world of User Experience and Conversion Rate Optimization.

UX 106

UX Customer Experience User Testing Customer Feedback 106

The Product Guy

APRIL 3, 2025

Subscribe today and unlock this article: [link] Whats the most surprising insight youve gained from a stakeholder alignment challenge? Because alignment isnt enough. You need a coalition shared purpose, mutual trust, and real support behind your product vision. A growing library of frameworks, case studies, and actionable tools.

Leadership 150

Leadership Product Manager Product Management Roadmap 150

Intercom, Inc.

OCTOBER 18, 2021

Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs to decisions the product team is making”. Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs that the product team can use to inform their decisions.

Data Visualization 269

Data Visualization Analytic Tools Customer Experience User Testing 269

Roman Pichler

APRIL 15, 2024

Listen to the audio version of this article: [link] What are OKRs? It can also create a Frankenstein product—an offering that is a collection of unrelated features, offers a terrible value proposition, and gives rise to a horrible user experience. OKRs are a method for setting and tracking goals.

Roadmap 320

Roadmap Onboarding KPIs Technical Advisors Customer Experience 320

Roman Pichler

AUGUST 15, 2023

Listen to the audio version of this article: [link] 1 No Strategy The first and most crucial mistake is to have no product strategy at all. When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders.

Product Strategy 265

Product Strategy Strategy Research Software Customer Experience 265

Roman Pichler

MARCH 12, 2024

Listen to the audio version of this article: [link] Introduction My first product management job wasn’t exactly what you call a success story: I was part of a team that was called in to help with a new product development effort, and I ended up working with the lead product manager.

Research Software 324

Research Software Technology Strategy Artificial Inteligence 324

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). In this article, we will mainly focus on how AI-driven UX has impacted and will continue to influence the modern business world. No one can denythat.

Research Software 89

Research Software Feedback Software Analytic Tools Data Visualization 89

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. As we’ll explore in this article, effective product management requires a unique blend of skills that goes beyond traditional leadership models.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Roman Pichler

MAY 11, 2021

Instead, you should engage the stakeholders, leverage their expertise, and generate as much buy-in as possible , as I explain in more detail in my article “ Stakeholder Management Tips for Product People.” At the same token, ignoring the stakeholders or excluding them from important product decisions is not helpful either.

Product Research 362

Product Research Weak Development Team User Testing Customer Experience 362

Roman Pichler

SEPTEMBER 2, 2024

Listen to the audio version of this article: [link] Product Strategy Discovery Explained What is product strategy discovery? Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience.

Product Research 237

Product Research Product Strategy Strategy Research Software 237

UX Planet

MAY 1, 2025

A closer look at how Airbnbs design turns simple bookings into emotional, trust-driven experiences. Few companies demonstrate the power of thoughtful user experience better thanAirbnb. Great design has become a key differentiator. What makes Airbnbs design such a gold standard? It is what a product makes youfeel.

Research Software 97

Research Software Travel Customer Experience User Testing 97