The Product Coalition

JUNE 17, 2019

David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. In recent years, many new banks have been created that have introduced a number of unique financial services. Among them are N26 in Germany, Nubank in Brazil, Revolut in the UK and Tinkoff Bank in Russia.

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280 Group

AUGUST 24, 2020

For our next installment of the Trailblazing Women in Product Management series, I interviewed Shilpi Gupta, VP of Product Management at Yoma Bank in Myanmar. We had seen credit cards, digital apps, and banking apps work in developed markets.

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Mind the Product

MARCH 23, 2017

In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Each promises a more convenient and transparent banking experience compared to traditional firms. In this talk by Ole Mahrt , Product Manager at Monzo, discusses how this approach can enable a powerful, intelligent banking experience.

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Mind the Product

JULY 29, 2019

Traditionally, the banking industry has been slow to innovate. In this ProductTank London talk Megan Caywood, then Chief Platform Officer at Starling Bank, explains how the bank has challenged the status quo by introducing a current account that is entirely digital and tailored to the smartphone generation. She discusses the challenges involved in starting a bank and how to succeed in a highly regulated industry. The Product Experience gap in Banking.

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Speaker: Bryan Horn, Founder, CS Solutions

If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Once the general service rep hands you off, you're transferred to every department known to man. Further and further down the rabbit hole you fall, and each time you're transferred, the waiting room music plays longer and longer, and the person at the end of the line knows less and less about you and your problems. After the call, you've probably popped a blood vessel. Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff. Bryan will teach how to develop a culture of accountability so that all members of the organization are equipped to handle customer concerns and offer quick resolutions.

Banking

The Accidental Product Manager

JANUARY 27, 2020

Product managers have to practice being frenemies with banks Image Credit: 401(K) 2012. The Problem With Banks. However, there is a problem here: these markets are already being served by banks. Amazon, Microsoft , and Alphabet all offer cloud services that banks need.

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The Product Coalition

MARCH 29, 2021

The finance industry is massively influenced by the digital transformation as all other industries. Not only new payment methods are… Continue reading on Product Coalition ». scrum agile-product-managment product-development agile kanban

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AlphaHQ

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

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AlphaHQ

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

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AlphaHQ

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

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Speaker: Naresh Soni, CTO, Tsunami XR

The pandemic has led to new data vulnerabilities, and therefore new cybersecurity threats. As technology leaders, it's time to rethink some of your product security strategies. Whether you need to rework your security architecture, improve performance, and/or deal with new threats, this webinar has you covered.

Webinar

TryMyUI

FEBRUARY 22, 2021

The post Banking on Bad UX vol. Sometimes, "usable" doesn't actually mean "usable" in the UX sense. Citibank is out $500 million on a "usable" UI that isn't even close to being usable. Learn the difference and save yourself a billion or so.

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The Product Coalition

APRIL 14, 2020

How to Get Your Next 1,000 Customers without Breaking Your Bank was originally published in ProductCoalition.com on Medium, where people are continuing the conversation by highlighting and responding to this story.

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TryMyUI

OCTOBER 10, 2019

The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Financial institutions are mired in bad design and even worse PR. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers? Finance TryMyUI UX Industry Design finance millennial Usability Testing User Experience UX Design website zoomer

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Mind the Product

JUNE 22, 2018

Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa?

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Mind the Product

JULY 28, 2020

Unlike the banks, we display our fee upfront and deduct it before currency conversion. TransferWise was formed in 2011 out of frustration with the expense of sending money overseas.

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The Product Coalition

OCTOBER 7, 2020

In recent years, we have seen long time banking and financial services players declare a new mission: to become client-centric, vowing a… Continue reading on Product Coalition ». financial-services fintech digital-transformation customer-experience product-management

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Apptentive

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

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The Product Coalition

APRIL 27, 2020

Locally, in India we have seen multiple private players releasing their own cards in partnerships with different banks. Central banks across the world outline the guidelines for banking, payments and settlements systems in respective countries. What’s in it for the sponsor banks?

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Product Management Unpacked

APRIL 3, 2020

I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. However, like real bank accounts, trust cannot be built quickly.

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UserInterviews

JULY 16, 2018

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience

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Banking User Experience Testing 55

Mind the Product

NOVEMBER 11, 2019

Watch the video to see his talk in full, or read on for an overview of his key points: An overview of the UK digital banking sector. The UK Digital Banking Sector. The digital banking sector in the UK is filled with established large banks and financial service providers as well as a slew of new fintech companies that are disrupting the industry. He explains that banks are now seen as technology companies with a balance sheet. What is product leadership?

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Piyanka Jain

JANUARY 31, 2020

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

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Piyanka Jain

JANUARY 31, 2020

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

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Engineering Banking Marketing 150

SidsAvenue

JUNE 20, 2020

To come to the solution, let us draw parallel to the banking system. If I need money, I would go to bank and take a loan if its possible. We do not feel embarrassed to take a loan from bank. The money of the trust is managed by a professional bank.

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StudioTeam

MAY 18, 2021

Big banks who were skeptical of even doing one single usability test on their own app has turned to avid fans of the UX method in just a few months after they started working with us.

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Mind the Product

JANUARY 26, 2018

VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. On-the-go is when customers truly need access to their bank accounts, so mobile apps and cheque scanners make sense. However, when it comes to the other new platforms that are frequently popping up, banks have to look objectively at where there is actual value for clients.

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The Product Coalition

JANUARY 30, 2020

And, immediately after the launch, Reserve Bank of India (Indian Banking Regulator) came up with a new regulatory requirement: every Indian Bank has to offer #BharatQR, a QR based card payment solution that accepts all network cards (#Visa, #Mastercard & #Rupay).

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Product Management Unpacked

APRIL 25, 2019

Build your trust bank account with small victories: Build alliances and make deposits in your “trust bank account,” where your small victories will contribute to the stability of your relationships. Build your trust bank account with small victories. This is often called a “trust bank account.” Like bank accounts, relationships are built upon deposits and withdrawals.

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UserInterviews

JULY 16, 2018

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience

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UserInterviews

JULY 16, 2018

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience

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Banking User Experience Testing 40

ProductCraft

JULY 11, 2019

Traditional industries like retail, insurance, and banking may have a lot to learn from the software industry to evolve into digital enterprises, but they have plenty to teach as well. Especially when it comes to diversity and inclusion. Take retail, for example. Long before the software industry was reporting the demographics of its leadership and. Read more » The post Women in Product: How to Combat Bias in Product Management appeared first on ProductCraft by Pendo.

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Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence!

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StudioTeam

APRIL 15, 2021

In the meantime, we were also collaborating with a large bank. ‘The Social Dilemma’ was wrong: most UX people are not here to manipulate you, but to make people’s lives better. For many, it can seem like the world of UX is made of the latest trends, mind tricks, tools and methods.

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ProductCraft

JULY 31, 2019

This week on Product Love, I sat down with Manish Patel, CPO of Tier1 Financial Solutions, a global relationship management software for capital markets, investment banking, and investment management. Manish started his career in IT and spent his days at a helpdesk servicing customers. Eventually, this evolved into a project management role. While he managed.

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Imaginary Cloud - Design

SEPTEMBER 17, 2020

Raiffeisen Bank International app: a simple example. Some of the apps even allow users to connect the app to a bank account to facilitate and create a more automatic process. Empathy is a powerful word and even a more powerful feeling.

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StudioTeam

JUNE 7, 2019

More and more fields are reaching “digital business maturity” by integrating digital technology in all of their areas especially banks. Mobile banking – smartphones have become a very efficient solution for customers to access and handle their money on the go. There are independent solutions for money transfer, lending, cash management, daily banking and investment, putting the customer experience into the spotlight.

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ProductCraft

FEBRUARY 20, 2019

When Brian graduated with his MBA from the Kellog School of Business at Northwestern University, he could have taken a variety of paths — investment banking, management consulting, etc. This week on Product Love, I talked to Brian Brinkmann, the VP of product at Logi Analytics. But he chose software because what he really wanted. The post Product Love Podcast: Brian Brinkmann, VP of Product Marketing at Logi Analytics appeared first on ProductCraft by Pendo. Podcast

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Mind the Product

MAY 5, 2020

In a product career that has taken her from Australia to Hong Kong and to Europe, she’s currently Chief Product Officer for Berlin-based challenger bank N26. But huge numbers of people in the region still don’t have a bank account.

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ProductCraft

JULY 28, 2020

For many years, service-based companies such as banks and financial institutions have been using KYC (Know Your Customer) as a key metric representing how much information they have on their customers (within the boundaries of the business relationship).

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