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When I first started as product lead at a bank, information used to fly right past me. We were a new team and we didn’t know what product management should encompass at the bank. MORE
However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence! MORE
Currently, AI builds its solutions using the following approaches: Prediction Classification Clustering Optimization Why are banks making use of AI in their back-office functions? Banks manage a great deal of data day in and day out?—?client Just how are banks assisting shape this? MORE
When Brian graduated with his MBA from the Kellog School of Business at Northwestern University, he could have taken a variety of paths — investment banking, management consulting, etc. This week on Product Love, I talked to Brian Brinkmann, the VP of product at Logi Analytics. MORE
Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers. MORE
Build your trust bank account with small victories: Build alliances and make deposits in your “trust bank account,” where your small victories will contribute to the stability of your relationships. Build your trust bank account with small victories. MORE
If you’re wondering how Crofts got into product management, you may be surprised to learn that he initially wanted to pursue investment banking or management consulting — a logical choice with his academic background in economics and finance. MORE
Traditionally, the banking industry has been slow to innovate. She discusses the challenges involved in starting a bank and how to succeed in a highly regulated industry. The Product Experience gap in Banking. Requirements for Building a Bank. MORE
Locally, in India we have seen multiple private players releasing their own cards in partnerships with different banks. Central banks across the world outline the guidelines for banking, payments and settlements systems in respective countries. What’s in it for the sponsor banks? MORE
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. We are what we repeatedly do. MORE
We all know that technology is disrupting every industry, from music, to travel, to banking, and more. And we know that this technology has changed customer experience, but how has technology impacted our expectations for employee experience? MORE
This week on Product Love, I sat down with Manish Patel, CPO of Tier1 Financial Solutions, a global relationship management software for capital markets, investment banking, and investment management. MORE
You take out a loan from a bank for whatever reason and you are given a grace period of a month or two to pay back the money you owe. Just like banks do. You most probably know how credit cards work. MORE
In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Ole describes the dire state of technology within existing banks in 2012. MORE
Their customers were large retail banks and credit card issuers. I distinctly remember one of the bank executives telling my client, “if you’d do a better job of integrating your products, it would really help us execute our strategy better.”. MORE
Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach). MORE
In a product career that has taken her from Australia to Hong Kong and to Europe, she’s currently Chief Product Officer for Berlin-based challenger bank N26. But huge numbers of people in the region still don’t have a bank account. MORE
The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Financial institutions are mired in bad design and even worse PR. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers? Finance TryMyUI UX Industry Design finance millennial Usability Testing User Experience UX Design website zoomer MORE
Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa? MORE
Watch the video to see his talk in full, or read on for an overview of his key points: An overview of the UK digital banking sector. The UK Digital Banking Sector. He explains that banks are now seen as technology companies with a balance sheet. What is product leadership? MORE
More and more fields are reaching “digital business maturity” by integrating digital technology in all of their areas especially banks. Mobile banking – smartphones have become a very efficient solution for customers to access and handle their money on the go. MORE
How to Get Your Next 1,000 Customers without Breaking Your Bank was originally published in ProductCoalition.com on Medium, where people are continuing the conversation by highlighting and responding to this story. MORE
Traditional industries like retail, insurance, and banking may have a lot to learn from the software industry to evolve into digital enterprises, but they have plenty to teach as well. MORE
Sippey references a tweet – “My bank’s iOS app let me know it now offers ‘podcast streaming’ and I really need to talk to the product manager” – and asks if the banking customer is confused, what does it say about the bank’s internal teams? MORE
Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools. Bank run surveys on a large, macro scale. MORE
Cost of Goods Sold (CoGS $) The payment facilitator integrates with multiple banks and processors to provide a unified experience to its customers. Banks work with multiple payment processors (think of them as a 3rd party managing tech operation for the bank?—?this MORE
Product managers have to practice being frenemies with banks Image Credit: 401(K) 2012. The Problem With Banks. However, there is a problem here: these markets are already being served by banks. Amazon, Microsoft , and Alphabet all offer cloud services that banks need. MORE
The Issuer : The bank with which the card holder maintains his account. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. The Acquirer : The bank with which the merchant maintains his account. This bank ‘acquires’ (i.e. MORE
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. MORE
And, immediately after the launch, Reserve Bank of India (Indian Banking Regulator) came up with a new regulatory requirement: every Indian Bank has to offer #BharatQR, a QR based card payment solution that accepts all network cards (#Visa, #Mastercard & #Rupay). MORE
The end result is a portfolio of industry specific solutions that your target customers perceive as higher value, e.g., payment processing solutions for retailers, data security solutions for banks, etc. Your customers are banks, telecoms, retailers, hospitals, etc. MORE
I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. However, like real bank accounts, trust cannot be built quickly. MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
He also explains that you would never ever experience the same extremes of emotions whilst going to a bank as you do when your favourite team wins the ball game with a last-second field goal attempt. I don’t know about you but I never felt like this when visiting my bank. MORE
David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. can set a bank apart from its competitors”?—? MORE
VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. The VR experience is a good example – customers probably aren’t going to leverage VR for their banking. MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Delighters generally have a greater satisfaction to investment ratio than other features; think of the cost of lollipops relative to a complete refit of the bank’s interior. MORE
Based in Edinburgh Scotland, they’re the creators of a platform where every time a customer makes a purchase on their linked debit card or through their bank, they can choose to round that amount to the nearest pound(£), and have it donated to the charity of their choice. What is Open Banking? MORE
Banking Related Topics 
The Product Coalition
JUNE 17, 2019
David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. can set a bank apart from its competitors”?—?
Mind the Product
JULY 29, 2019
Traditionally, the banking industry has been slow to innovate. She discusses the challenges involved in starting a bank and how to succeed in a highly regulated industry. The Product Experience gap in Banking. Requirements for Building a Bank.
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Mind the Product
MARCH 23, 2017
In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Ole describes the dire state of technology within existing banks in 2012.
The Accidental Product Manager
JANUARY 27, 2020
Product managers have to practice being frenemies with banks Image Credit: 401(K) 2012. The Problem With Banks. However, there is a problem here: these markets are already being served by banks. Amazon, Microsoft , and Alphabet all offer cloud services that banks need.
The Product Coalition
JANUARY 21, 2020
Currently, AI builds its solutions using the following approaches: Prediction Classification Clustering Optimization Why are banks making use of AI in their back-office functions? Banks manage a great deal of data day in and day out?—?client Just how are banks assisting shape this?
AlphaHQ
APRIL 2, 2020
Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.
|
TryMyUI
OCTOBER 10, 2019
The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Financial institutions are mired in bad design and even worse PR. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers? Finance TryMyUI UX Industry Design finance millennial Usability Testing User Experience UX Design website zoomer
Mind the Product
JUNE 22, 2018
Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa?
The Product Coalition
APRIL 27, 2020
Locally, in India we have seen multiple private players releasing their own cards in partnerships with different banks. Central banks across the world outline the guidelines for banking, payments and settlements systems in respective countries. What’s in it for the sponsor banks?
Product Management Unpacked
APRIL 3, 2020
I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. However, like real bank accounts, trust cannot be built quickly.
Mind the Product
NOVEMBER 11, 2019
Watch the video to see his talk in full, or read on for an overview of his key points: An overview of the UK digital banking sector. The UK Digital Banking Sector. He explains that banks are now seen as technology companies with a balance sheet. What is product leadership?
|
Mind the Product
JANUARY 26, 2018
VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. The VR experience is a good example – customers probably aren’t going to leverage VR for their banking.
ProductCraft
JULY 11, 2019
Traditional industries like retail, insurance, and banking may have a lot to learn from the software industry to evolve into digital enterprises, but they have plenty to teach as well.
Product Management Unpacked
APRIL 25, 2019
Build your trust bank account with small victories: Build alliances and make deposits in your “trust bank account,” where your small victories will contribute to the stability of your relationships. Build your trust bank account with small victories.
Proficientz
JUNE 30, 2020
Their customers were large retail banks and credit card issuers. I distinctly remember one of the bank executives telling my client, “if you’d do a better job of integrating your products, it would really help us execute our strategy better.”.
The Product Coalition
JANUARY 30, 2020
And, immediately after the launch, Reserve Bank of India (Indian Banking Regulator) came up with a new regulatory requirement: every Indian Bank has to offer #BharatQR, a QR based card payment solution that accepts all network cards (#Visa, #Mastercard & #Rupay).
UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
ProductCraft
JULY 31, 2019
This week on Product Love, I sat down with Manish Patel, CPO of Tier1 Financial Solutions, a global relationship management software for capital markets, investment banking, and investment management.
Mind the Product
APRIL 16, 2020
However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence!
StudioTeam
JUNE 7, 2019
More and more fields are reaching “digital business maturity” by integrating digital technology in all of their areas especially banks. Mobile banking – smartphones have become a very efficient solution for customers to access and handle their money on the go.
UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
ProductCraft
FEBRUARY 20, 2019
When Brian graduated with his MBA from the Kellog School of Business at Northwestern University, he could have taken a variety of paths — investment banking, management consulting, etc. This week on Product Love, I talked to Brian Brinkmann, the VP of product at Logi Analytics.
Piyanka Jain
JANUARY 31, 2020
Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).
Mind the Product
AUGUST 9, 2019
Sippey references a tweet – “My bank’s iOS app let me know it now offers ‘podcast streaming’ and I really need to talk to the product manager” – and asks if the banking customer is confused, what does it say about the bank’s internal teams?
Proficientz
MAY 11, 2020
The end result is a portfolio of industry specific solutions that your target customers perceive as higher value, e.g., payment processing solutions for retailers, data security solutions for banks, etc. Your customers are banks, telecoms, retailers, hospitals, etc.
Mind the Product
MAY 5, 2020
In a product career that has taken her from Australia to Hong Kong and to Europe, she’s currently Chief Product Officer for Berlin-based challenger bank N26. But huge numbers of people in the region still don’t have a bank account.
Under10 Playbook
NOVEMBER 2, 2016
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls.
Under10 Playbook
OCTOBER 21, 2016
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. We are what we repeatedly do.
StudioTeam
FEBRUARY 13, 2020
He also explains that you would never ever experience the same extremes of emotions whilst going to a bank as you do when your favourite team wins the ball game with a last-second field goal attempt. I don’t know about you but I never felt like this when visiting my bank.
Mind the Product
MARCH 14, 2019
Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Delighters generally have a greater satisfaction to investment ratio than other features; think of the cost of lollipops relative to a complete refit of the bank’s interior.
The Product Coalition
JANUARY 21, 2020
Cost of Goods Sold (CoGS $) The payment facilitator integrates with multiple banks and processors to provide a unified experience to its customers. Banks work with multiple payment processors (think of them as a 3rd party managing tech operation for the bank?—?this
Product Management Unpacked
JULY 9, 2020
If you’re wondering how Crofts got into product management, you may be surprised to learn that he initially wanted to pursue investment banking or management consulting — a logical choice with his academic background in economics and finance.
The Product Coalition
MARCH 30, 2019
The Issuer : The bank with which the card holder maintains his account. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. The Acquirer : The bank with which the merchant maintains his account. This bank ‘acquires’ (i.e.
Roman Pichler
MARCH 14, 2017
Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers.
The Product Coalition
MAY 20, 2020
You take out a loan from a bank for whatever reason and you are given a grace period of a month or two to pay back the money you owe. Just like banks do. You most probably know how credit cards work.
Mind the Product
OCTOBER 31, 2019
When I first started as product lead at a bank, information used to fly right past me. We were a new team and we didn’t know what product management should encompass at the bank.
Innovatemap
JULY 25, 2019
We all know that technology is disrupting every industry, from music, to travel, to banking, and more. And we know that this technology has changed customer experience, but how has technology impacted our expectations for employee experience?
Apptentive
JUNE 12, 2019
Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools. Bank run surveys on a large, macro scale.
The Product Coalition
APRIL 8, 2020
Based in Edinburgh Scotland, they’re the creators of a platform where every time a customer makes a purchase on their linked debit card or through their bank, they can choose to round that amount to the nearest pound(£), and have it donated to the charity of their choice. What is Open Banking?
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