INDUSTRY INSIGHTS YOUR PEERS ARE READING
Data security solutions for banks…customer service solutions for telecom…document management solutions for healthcare…you get the picture. Here’s what makes solutions-driven product management such a challenge. The vast majority of product companies are a mishmash of products brought together through mergers and/or acquisitions. Each one throws another silo into the fire that further fragments strategies, product plans, R&D, marketing and sales. MORE
For Freeagent, this meant bringing forward the user’s connection to their bank. Summary: Product managers always find themselves trying to make disparate groups of people happy. FreeAgent has created a three-step framework to help manage this process across organisations. MORE
A few years ago, many major banks began adding new fees for standard consumer banking services. As an AmericanExpress.com article explained , there were several huge flaws in the banks’ rollout of these new charges. This was during a period of high unemployment and financial anxiety among the working and middle-class customers these banks served. Second, the banks did a lousy job of communicating the new charges. MORE
Here are some unique ways that TIBCO Spotfire keeps the customer front-and-center: Elevating the voice of the customer through a public idea bank : Customers submit ideas and issues to Spotfire’s public idea portal, and the top ideas are implemented each release. MORE
The Playbook : Segment your markets according to how customers think of themselves — banks, utilities, manufacturers, etc. Segmenting markets is the most important thing your organization can do because it answers the question, WHO are our target customers? In other words, your market segments are the basis for all critical decisions because they form the common bulls-eye that focuses all product, marketing and sales activities to common customer needs and goals. MORE
Ally Bank, for example, already offers a set of “Alexa skills”, including balance checking, money transfers, recent transactions, etc. One would hope that each bank won’t need to test every Google and Alexa device variant in the market! Say hello to conversation! MORE
Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers. MORE
pointed out that her company’s target customers — people who work in the adult industry — often find it hard to get loans from banks because “banks impose moral judgments on them,” and call them high risk. “I Indicative visited the 2018 Propelify Innovation Festival on May 17th. MORE
When a bank sells a 30-year fixed-rate home mortgage, the bank is taking the risk. However, when a bank sells a variable rate mortgage, the buyer takes the risk. MORE
banking, capital markets and insurance domains, and I work with the AI product that powers these conversations. I sometimes have to Google on how to raise complaints on a bank’s site. When and where exactly does a Chatbot kill an App? MORE
Banks, railroads, pharmaceutical companies, retailers, utilities and other primarily non-tech companies have IT Departments and manage IT as a cost center: the folks who give profitable business units what those business units demand.). MORE
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. We are what we repeatedly do. MORE
These days, many brands are finding new ways of streamlining the user experience in order to drive higher adoption rates, increased security, and user satisfaction. MORE
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil. MORE
Their customers are banks and mortgage lenders, but their customers are consumers looking to finance or refinance a home purchase. It was all about the benefit – spend less time doing the “banking stuff” you have to do in life, so you can focus on what really matters in life. “Today’s smart marketers don’t sell products; they sell benefit packages.”. Phillip Kotler, the Father of Modern Marketing. The Perils of Feature-Led Messaging. MORE
What is interesting is the same phenomena outside this vertical: for example, 80% of all banks are planning to offer video-enabled banking services as an evolution of their digital personalized presence ( Source ). MORE
In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Ole describes the dire state of technology within existing banks in 2012. MORE
It’s just as valuable to healthcare providers as it is to retailers and banks.”. Contributed by John Mansour. Before your mind wanders too far, let’s set the record straight. MORE
The bank already has my phone number and email. The ATM asked for my mobile number recently. My dentist wants my mobile number. Probably so they can call me if I’m late for an appointment. Okay, kinda makes sense. MORE
Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa? MORE
A simpler and cleaner method would be to say, “We find it challenging to make it to the bank during working hours. Here is a fantastic and funny pricing situation from a friend. Hi Mark, I recently got my curb number repainted by an outfit that allows you to name your price. MORE
However, nowadays, in-app transactions such as purchases (games, retail ), money transfers (banking) and key sensitive transactions are increasingly confirmed with users’ biometric identification. MORE
What is interesting is the same phenomena outside this vertical: for example, 80% of all banks are planning to offer video-enabled banking services as an evolution of their digital personalized presence ( Source ). MORE
Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). However, that also means that 10% of that very large number is owed to banks. MORE
” (Referencing an imagined new banking regulation called M oney C enter B ank S ecurity P rotocol.). We could lose the entire banking sector if competitors get there first” Major account exec thinks: “How can I communicate real urgency? MORE
And so in order to do that continuously, we need to make sure that we’re continuously adding to our bank of interviews and to our bank of experiments. Product management is evolving quickly. MORE
The overview of a whole service (when you are not just paying attention to a digital product, but also designing the full online and offline experience of a service such as a museum or a bank) requires several different touchpoints with the users. MORE
A simpler and cleaner method would be to say, “We find it challenging to make it to the bank during working hours. Here is a fantastic and funny pricing situation from a friend. Hi Mark, I recently got my curb number repainted by an outfit that allows you to name your price. MORE
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. MORE
For example, domain expertise in fraud detection, security, or instructional design is the same whether you’re working in banking, health, or education. In the end, the details of a matter are important. The right and wrong of one's way of doing things are found in trivial matters. MORE
The company got into a disagreement in 2014 with India’s central bank who put restrictions how they were going to accept credit card payments. This allows users to transfer money between user’s bank accounts. MORE
The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. MORE
I cannot experiment because we are a bank. He was working at a bank when he was told he was not allowed to do something. “What have you tried to fix that problem?”. MORE
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil. MORE
Bank tellers and bank branch managers care about the efficiency of our branch software; bank finance committees want an ROI based on staff reductions. I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. MORE
VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. The VR experience is a good example – customers probably aren’t going to leverage VR for their banking. MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
A new initiative led by Britain’s Diversity VC and the state-owned British Business Bank aims to expose the data behind that claim, Forbes reported. Check out the big data news stories you need to know about this week: 1. A BETTER COMMUTE. MORE
Rather than rely on institutions like banks to tell you how much money is in your account, Haft said, the blockchain preserves trust by tying each transaction to the ones that came before it. When the topic of blockchain comes up, you’ll typically hear either a groan or burst of excitement. MORE
I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. “What is the difference between a Product Owner and a Product Manager?”. MORE
For example, I as a banking customer (Actor #1), expect to interact with my bank (Actor #2) through some type of a banking app (System). all become individual use cases that can then be used to help the bank design a system that will ultimately accommodate all of my needs. Dear Strategy: “When studying a competitor, how do you really determine the use case for their product?”. . MORE
Within the app, the money saved can be allocated to charity, banks accounts, or even college savings. Each month, we bring you the highlights the Silicon Alley’s longest-running tech event, the NY Tech Meetup. MORE
Have you been unclear on whether to call your bank’s web support or banking support line to answer a particular question? Think of industries like banking, insurance, transportation, media, and retail. Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? Are you baffled by the differences in your favorite retailer’s in-store and online experiences? MORE
However, nowadays, in-app transactions such as purchases (games, retail ), money transfers (banking) and key sensitive transactions are increasingly confirmed with users’ biometric identification. MORE
Banking Related Topics Mind the Product
MARCH 23, 2017
In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Ole describes the dire state of technology within existing banks in 2012.
Mind the Product
JUNE 22, 2018
Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa?
UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
280 Group
NOVEMBER 15, 2018
Their customers are banks and mortgage lenders, but their customers are consumers looking to finance or refinance a home purchase. It was all about the benefit – spend less time doing the “banking stuff” you have to do in life, so you can focus on what really matters in life. “Today’s smart marketers don’t sell products; they sell benefit packages.”. Phillip Kotler, the Father of Modern Marketing. The Perils of Feature-Led Messaging.
Roman Pichler
MARCH 14, 2017
Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers.
Mind the Product
JANUARY 26, 2018
VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. The VR experience is a good example – customers probably aren’t going to leverage VR for their banking.
Melissa Perri
DECEMBER 29, 2017
I cannot experiment because we are a bank. He was working at a bank when he was told he was not allowed to do something. “What have you tried to fix that problem?”.
|
Under10 Playbook
NOVEMBER 2, 2016
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls.
Under10 Playbook
OCTOBER 21, 2016
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. We are what we repeatedly do.
bpma ProductHub
DECEMBER 22, 2017
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil.
The Accidental Product Manager
JANUARY 15, 2018
Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). However, that also means that 10% of that very large number is owed to banks.
Pragmatic Marketing
JANUARY 23, 2018
When a bank sells a 30-year fixed-rate home mortgage, the bank is taking the risk. However, when a bank sells a variable rate mortgage, the buyer takes the risk.
Melissa Perri
JUNE 29, 2017
I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. “What is the difference between a Product Owner and a Product Manager?”.
|
Amir Rozenberg
MAY 4, 2018
Ally Bank, for example, already offers a set of “Alexa skills”, including balance checking, money transfers, recent transactions, etc. One would hope that each bank won’t need to test every Google and Alexa device variant in the market! Say hello to conversation!
Indicative
JUNE 18, 2018
A new initiative led by Britain’s Diversity VC and the state-owned British Business Bank aims to expose the data behind that claim, Forbes reported. Check out the big data news stories you need to know about this week: 1. A BETTER COMMUTE.
The Product Coalition
NOVEMBER 15, 2018
banking, capital markets and insurance domains, and I work with the AI product that powers these conversations. I sometimes have to Google on how to raise complaints on a bank’s site. When and where exactly does a Chatbot kill an App?
bpma ProductHub
JUNE 12, 2017
Here are some unique ways that TIBCO Spotfire keeps the customer front-and-center: Elevating the voice of the customer through a public idea bank : Customers submit ideas and issues to Spotfire’s public idea portal, and the top ideas are implemented each release.
Proficientz – Product Management University
MARCH 12, 2018
The Playbook : Segment your markets according to how customers think of themselves — banks, utilities, manufacturers, etc. Segmenting markets is the most important thing your organization can do because it answers the question, WHO are our target customers? In other words, your market segments are the basis for all critical decisions because they form the common bulls-eye that focuses all product, marketing and sales activities to common customer needs and goals.
The Accidental Product Manager
NOVEMBER 26, 2018
The company got into a disagreement in 2014 with India’s central bank who put restrictions how they were going to accept credit card payments. This allows users to transfer money between user’s bank accounts.
Pragmatic Marketing
AUGUST 17, 2018
A simpler and cleaner method would be to say, “We find it challenging to make it to the bank during working hours. Here is a fantastic and funny pricing situation from a friend. Hi Mark, I recently got my curb number repainted by an outfit that allows you to name your price.
Pragmatic Marketing
AUGUST 16, 2018
A simpler and cleaner method would be to say, “We find it challenging to make it to the bank during working hours. Here is a fantastic and funny pricing situation from a friend. Hi Mark, I recently got my curb number repainted by an outfit that allows you to name your price.
Under10 Playbook
JUNE 28, 2018
The bank already has my phone number and email. The ATM asked for my mobile number recently. My dentist wants my mobile number. Probably so they can call me if I’m late for an appointment. Okay, kinda makes sense.
Dear Strategy
NOVEMBER 21, 2018
For example, I as a banking customer (Actor #1), expect to interact with my bank (Actor #2) through some type of a banking app (System). all become individual use cases that can then be used to help the bank design a system that will ultimately accommodate all of my needs. Dear Strategy: “When studying a competitor, how do you really determine the use case for their product?”. .
Indicative
MAY 25, 2018
pointed out that her company’s target customers — people who work in the adult industry — often find it hard to get loans from banks because “banks impose moral judgments on them,” and call them high risk. “I Indicative visited the 2018 Propelify Innovation Festival on May 17th.
bpma ProductHub
NOVEMBER 21, 2016
It’s just as valuable to healthcare providers as it is to retailers and banks.”. Contributed by John Mansour. Before your mind wanders too far, let’s set the record straight.
Amir Rozenberg
OCTOBER 19, 2017
These days, many brands are finding new ways of streamlining the user experience in order to drive higher adoption rates, increased security, and user satisfaction.
Indicative
JULY 17, 2018
Within the app, the money saved can be allocated to charity, banks accounts, or even college savings. Each month, we bring you the highlights the Silicon Alley’s longest-running tech event, the NY Tech Meetup.
Mironov Consulting
AUGUST 8, 2017
Banks, railroads, pharmaceutical companies, retailers, utilities and other primarily non-tech companies have IT Departments and manage IT as a cost center: the folks who give profitable business units what those business units demand.).
Mironov Consulting
AUGUST 27, 2017
” (Referencing an imagined new banking regulation called M oney C enter B ank S ecurity P rotocol.). We could lose the entire banking sector if competitors get there first” Major account exec thinks: “How can I communicate real urgency?
Amir Rozenberg
JUNE 13, 2017
However, nowadays, in-app transactions such as purchases (games, retail ), money transfers (banking) and key sensitive transactions are increasingly confirmed with users’ biometric identification.
Amir Rozenberg
JUNE 13, 2017
However, nowadays, in-app transactions such as purchases (games, retail ), money transfers (banking) and key sensitive transactions are increasingly confirmed with users’ biometric identification.
Mind the Product
NOVEMBER 16, 2018
For Freeagent, this meant bringing forward the user’s connection to their bank. Summary: Product managers always find themselves trying to make disparate groups of people happy. FreeAgent has created a three-step framework to help manage this process across organisations.
Inside Intercom
JUNE 19, 2018
The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks.
Amir Rozenberg
DECEMBER 7, 2017
What is interesting is the same phenomena outside this vertical: for example, 80% of all banks are planning to offer video-enabled banking services as an evolution of their digital personalized presence ( Source ).
Under10 Playbook
NOVEMBER 1, 2017
For example, domain expertise in fraud detection, security, or instructional design is the same whether you’re working in banking, health, or education. In the end, the details of a matter are important. The right and wrong of one's way of doing things are found in trivial matters.
Mironov Consulting
JUNE 28, 2018
Bank tellers and bank branch managers care about the efficiency of our branch software; bank finance committees want an ROI based on staff reductions. I’m often asked by B2C product managers how B2B companies are different, or about switching between the two.
Product Talk
FEBRUARY 8, 2017
And so in order to do that continuously, we need to make sure that we’re continuously adding to our bank of interviews and to our bank of experiments. Product management is evolving quickly.
Amir Rozenberg
DECEMBER 7, 2017
What is interesting is the same phenomena outside this vertical: for example, 80% of all banks are planning to offer video-enabled banking services as an evolution of their digital personalized presence ( Source ).
Indicative
SEPTEMBER 13, 2018
Rather than rely on institutions like banks to tell you how much money is in your account, Haft said, the blockchain preserves trust by tying each transaction to the ones that came before it. When the topic of blockchain comes up, you’ll typically hear either a groan or burst of excitement.
Under10 Playbook
NOVEMBER 15, 2017
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil.
Proficientz – Product Management University
SEPTEMBER 20, 2017
Data security solutions for banks…customer service solutions for telecom…document management solutions for healthcare…you get the picture. Here’s what makes solutions-driven product management such a challenge. The vast majority of product companies are a mishmash of products brought together through mergers and/or acquisitions. Each one throws another silo into the fire that further fragments strategies, product plans, R&D, marketing and sales.
UX Studio
MARCH 12, 2018
The overview of a whole service (when you are not just paying attention to a digital product, but also designing the full online and offline experience of a service such as a museum or a bank) requires several different touchpoints with the users.
svpg
DECEMBER 6, 2016
Have you been unclear on whether to call your bank’s web support or banking support line to answer a particular question? Think of industries like banking, insurance, transportation, media, and retail. Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? Are you baffled by the differences in your favorite retailer’s in-store and online experiences?
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