Trailblazing Women in Product Management: Michelle Lance, Head of Product Management, Western Alliance Bank.

280 Group

For our next installment of the Women in Product Management Series I interviewed Michelle Lance: Head of Product Management, Western Alliance Bank. I’ve been in commercial banking for 30 years and , specifically , in treasury management for over 25 years.

How to Prepare Banks for Digital Transformation

The Product Coalition

David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. In recent years, many new banks have been created that have introduced a number of unique financial services. Among them are N26 in Germany, Nubank in Brazil, Revolut in the UK and Tinkoff Bank in Russia.

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Trailblazing Women in Product Management: Shilpi Gupta, VP of Product Management at Yoma Bank in Myanmar

280 Group

For our next installment of the Trailblazing Women in Product Management series, I interviewed Shilpi Gupta, VP of Product Management at Yoma Bank in Myanmar. We had seen credit cards, digital apps, and banking apps work in developed markets.

Building a challenger bank the Monzo way – Ole Mahrt (ProductTank London)

Mind the Product

In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Each promises a more convenient and transparent banking experience compared to traditional firms. In this talk by Ole Mahrt , Product Manager at Monzo, discusses how this approach can enable a powerful, intelligent banking experience.

The State of Customer Success Pt. 1

"The State of Success: Part 1" eBook covers 3 predictions for the coming year for Customer Success. We talked with Customer Success leaders from companies such as Oracle, US Bank, Client Success and more! Do these predictions align with your plans for the coming year? Download to find out!

How to Start a Bank from Scratch by Megan Caywood

Mind the Product

Traditionally, the banking industry has been slow to innovate. In this ProductTank London talk Megan Caywood, then Chief Platform Officer at Starling Bank, explains how the bank has challenged the status quo by introducing a current account that is entirely digital and tailored to the smartphone generation. She discusses the challenges involved in starting a bank and how to succeed in a highly regulated industry. The Product Experience gap in Banking.

How to use AI in Banking & Fintech and How it’s transforming Fintech

The Product Coalition

Currently, AI builds its solutions using the following approaches: Prediction Classification Clustering Optimization Why are banks making use of AI in their back-office functions? Banks manage a great deal of data day in and day out?—?client Just how are banks assisting shape this?

How Feature Flags Help Financial Services Firms Take New Ideas to the Bank

Split

Looking ahead, firms across banking, investments, insurance, and payment processing will have to continue to weigh priorities and make strategic decisions in order to adapt and excel in a fast-changing market. The financial services industry is facing a confluence of challenges these days.

How Kanban Speeds Up Product Development of A German Savings Bank

The Product Coalition

The finance industry is massively influenced by the digital transformation as all other industries. Not only new payment methods are… Continue reading on Product Coalition ». scrum agile-product-managment product-development agile kanban

For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online

AlphaHQ

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

How Banks Are Winning with AI and Automated Machine Learning

Banks have always relied on predictions to make their decisions. Estimating the risks or rewards of making a particular loan, for example, has traditionally fallen under the purview of bankers with deep knowledge of the industry and extensive expertise. But times are changing. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics. By leveraging the power of automated machine learning, banks have the potential to make data-driven decisions for products, services, and operations. Read the white paper, How Banks Are Winning with AI and Automated Machine Learning, to find out more about how banks are tackling their biggest data science challenges.

For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online

AlphaHQ

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online

AlphaHQ

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

How to Get Your Next 1,000 Customers without Breaking Your Bank

The Product Coalition

How to Get Your Next 1,000 Customers without Breaking Your Bank was originally published in ProductCoalition.com on Medium, where people are continuing the conversation by highlighting and responding to this story.

Banking on Bad UX vol. 2: The 1s and 0s of a $900,000,000 UI mistake

TryMyUI

The post Banking on Bad UX vol. Sometimes, "usable" doesn't actually mean "usable" in the UX sense. Citibank is out $500 million on a "usable" UI that isn't even close to being usable. Learn the difference and save yourself a billion or so.

Data Science Fails: Building AI You Can Trust

The new DataRobot whitepaper, Data Science Fails: Building AI You Can Trust, outlines eight important lessons that organizations must understand to follow best data science practices and ensure that AI is being implemented successfully.

Banking on bad UX: Finance website designs are failing gens Y & Z

TryMyUI

The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Financial institutions are mired in bad design and even worse PR. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers? Finance TryMyUI UX Industry Design finance millennial Usability Testing User Experience UX Design website zoomer

How Natural Language Processing Can Revolutionize The Financial Industry

The Product Coalition

Innovation-thinking banks and fintech startups use natural language processing to augment intelligent chatbots into the customer experience. Banks can use NLP-powered chatbots to provide 24/7 customer assistance and personalized insights based on real-time financial data analysis.

2021 SaaS Metric Trends

DevelopmentCorporate

Key Bank Capital Markets has recently published its 2021 SaaS Metrics report - its 12th annual installment The study covers over 230 SaaS companies from around the world. Uncategorized 2021 SaaS CAC Trends 2021 SaaS metric trends Key Bank Capital Markets 2021 SaaS Metrics

Top Fintech Companies & Startups Revolutionizing Financial Services in 2021 and Beyond

The Product Coalition

Although most of them haven’t become immune to the political, social, and economic turmoil caused by the COVID Recession, they are definitely ushering in the next generation of banking products?—?more in equity and debt to use open banking to offer loans to people with ‘thin’ credit files.

How Banks Are Winning with AI and Automated Machine Learning

Banks have always relied on predictions to make their decisions. Estimating the risks or rewards of making a particular loan, for example, has traditionally fallen under the purview of bankers with deep knowledge of the industry and extensive expertise. But times are changing. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics. By leveraging the power of automated machine learning, banks have the potential to make data-driven decisions for products, services, and operations. Read the white paper, How Banks Are Winning with AI and Automated Machine Learning, to find out more about how banks are tackling their biggest data science challenges.

How to Build Products That Transform People?s Lives by Chris Hay

Mind the Product

Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa?

Finance Apps: 2022 Mobile Customer Engagement Benchmarks

Apptentive

Subcategories for Finance Apps: Fintech, Banking, Insurance. “Why do people like mobile banking? Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Scaling from 60 to 1,000 People

Mind the Product

Unlike the banks, we display our fee upfront and deduct it before currency conversion. TransferWise was formed in 2011 out of frustration with the expense of sending money overseas.

How Traditional Financial Institutions Fail In The Fintech Age

The Product Coalition

In recent years, we have seen long time banking and financial services players declare a new mission: to become client-centric, vowing a… Continue reading on Product Coalition ». financial-services fintech digital-transformation customer-experience product-management

Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Once the general service rep hands you off, you're transferred to every department known to man. Further and further down the rabbit hole you fall, and each time you're transferred, the waiting room music plays longer and longer, and the person at the end of the line knows less and less about you and your problems. After the call, you've probably popped a blood vessel. Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff. Bryan will teach how to develop a culture of accountability so that all members of the organization are equipped to handle customer concerns and offer quick resolutions.

Aggreko transforms their product organization with the help of Productboard’s Professional Services

ProductBoard

Stephen Doherty, Head of Product, Load Banks & Electrical Distribution at Aggreko shares his experience working with Productboard’s Professional Services team to transform their product organization.

3 Trends in Financial Services that Product Managers Must Tackle by Upskilling

280 Group

Paperless and mobile banking, touchless payments, the proliferation and increasing popularity of cash apps, and data-driven fraud prevention are all capabilities that hinge on the ability to digitally transform and adopt innovative technologies.

Finance Apps: Benchmarks for Success in 2021

Apptentive

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Ask Teresa: My Sales Team Won’t Let Me Talk To Customers. What Now?

Product Talk

Another example involved a bank that had strong company policies that meant their product teams were not allowed to talk to customers. It just mattered if they banked somewhere. Fortunately, the team knew plenty of people who had bank accounts at other institutions.

Your Team's Pragmatic Guide to Security

Speaker: Naresh Soni, CTO, Tsunami XR

The pandemic has led to new data vulnerabilities, and therefore new cybersecurity threats. As technology leaders, it's time to rethink some of your product security strategies. Whether you need to rework your security architecture, improve performance, and/or deal with new threats, this webinar has you covered.

Erste Group redefining digital customer experience with continuous feedback

Usersnap

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. George” is the name of Erste Bank’s web and mobile app. And George Labs is the digital banking business unit of Erste Group.

Co-branded Card Issuance, Explained?—?I

The Product Coalition

Locally, in India we have seen multiple private players releasing their own cards in partnerships with different banks. Central banks across the world outline the guidelines for banking, payments and settlements systems in respective countries. What’s in it for the sponsor banks?

Feature Engineering?—?Hypothesis-driven vs. ML-driven

Piyanka Jain

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

Working Remotely as a Product Manager: It’s about trust.

Product Management Unpacked

I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. However, like real bank accounts, trust cannot be built quickly.

Feature Engineering?—?Hypothesis-driven vs. ML-driven

Piyanka Jain

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).