INDUSTRY INSIGHTS YOUR PEERS ARE READING
It all starts with a single user taking a simple action: finding a video in a feed and tapping play, running a report in a business tool, navigating to the account view in a banking app to check the balance. Understanding how people use your product begins with tracking their actions. MORE
A few years ago, many major banks began adding new fees for standard consumer banking services. As an AmericanExpress.com article explained , there were several huge flaws in the banks’ rollout of these new charges. This was during a period of high unemployment and financial anxiety among the working and middle-class customers these banks served. Second, the banks did a lousy job of communicating the new charges. MORE
The Playbook : Segment your markets according to how customers think of themselves — banks, utilities, manufacturers, etc. Segmenting markets is the most important thing your organization can do because it answers the question, WHO are our target customers? In other words, your market segments are the basis for all critical decisions because they form the common bulls-eye that focuses all product, marketing and sales activities to common customer needs and goals. MORE
When Brian graduated with his MBA from the Kellog School of Business at Northwestern University, he could have taken a variety of paths — investment banking, management consulting, etc. This week on Product Love, I talked to Brian Brinkmann, the VP of product at Logi Analytics. MORE
Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers. MORE
Build your trust bank account with small victories: Build alliances and make deposits in your “trust bank account,” where your small victories will contribute to the stability of your relationships. Build your trust bank account with small victories. MORE
When a bank sells a 30-year fixed-rate home mortgage, the bank is taking the risk. However, when a bank sells a variable rate mortgage, the buyer takes the risk. MORE
Traditionally, the banking industry has been slow to innovate. She discusses the challenges involved in starting a bank and how to succeed in a highly regulated industry. The Product Experience gap in Banking. Requirements for Building a Bank. MORE
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. We are what we repeatedly do. MORE
Data products can be either customer-facing or under the hood, from the ‘recommended for you’ feature on Netflix to the fraud detection systems on our bank accounts or credit cards. MORE
This week on Product Love, I sat down with Manish Patel, CPO of Tier1 Financial Solutions, a global relationship management software for capital markets, investment banking, and investment management. MORE
Their customers are banks and mortgage lenders, but their customers are consumers looking to finance or refinance a home purchase. It was all about the benefit – spend less time doing the “banking stuff” you have to do in life, so you can focus on what really matters in life. “Today’s smart marketers don’t sell products; they sell benefit packages.”. Phillip Kotler, the Father of Modern Marketing. The Perils of Feature-Led Messaging. MORE
In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Ole describes the dire state of technology within existing banks in 2012. MORE
The list includes companies like Mastercard, Visa, PayPal, Stripe, eBay, Uber, Lyft, Spotify, Coinbase, Xapo, Andreessen Horowitz, Union Square Ventures, Mercy Corps, and Women’s World Banking, among others. MORE
The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Financial institutions are mired in bad design and even worse PR. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers? Finance TryMyUI UX Industry Design finance millennial Usability Testing User Experience UX Design website zoomer MORE
Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa? MORE
The first thought that came to my mind was the cool UI that is nothing like the current boring ATM and a friendly process that make sure the user won’t forget the bank card. Disclosure: I have no expertise in ATM, banking or hardware design. Why do the banks provide ATM? MORE
Traditional industries like retail, insurance, and banking may have a lot to learn from the software industry to evolve into digital enterprises, but they have plenty to teach as well. MORE
Sippey references a tweet – “My bank’s iOS app let me know it now offers ‘podcast streaming’ and I really need to talk to the product manager” – and asks if the banking customer is confused, what does it say about the bank’s internal teams? MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools. Bank run surveys on a large, macro scale. MORE
One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. Specifically, 80% of respondents said their primary bank has a mobile app. MORE
Usually, we think data lives somewhere on a server; my bank account balance is at my bank’s server, my viewing history is on a server somewhere at Netflix. My bank and Netflix own that data and I have to trust them to keep it all accurate. MORE
The Issuer : The bank with which the card holder maintains his account. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. The Acquirer : The bank with which the merchant maintains his account. This bank ‘acquires’ (i.e. MORE
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. MORE
I cannot experiment because we are a bank. He was working at a bank when he was told he was not allowed to do something. “What have you tried to fix that problem?”. MORE
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil. MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
Money transfer service Transferwise has undergone phenomenal growth and now moves over £3 billion a month, saving its customers more than £3 million a day in bank fees. MORE
David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. can set a bank apart from its competitors”?—? MORE
VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. The VR experience is a good example – customers probably aren’t going to leverage VR for their banking. MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Delighters generally have a greater satisfaction to investment ratio than other features; think of the cost of lollipops relative to a complete refit of the bank’s interior. MORE
I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. “What is the difference between a Product Owner and a Product Manager?”. MORE
Get Inspired: Look at the Atom Bank. Atom Bank, twitter. Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer. MORE
So unlike shopping or banking, there isn’t yet a strong set of user preconceptions about the digital experience. Over the course of a few months we did a mix of in-person and remote interviews with people on repeat prescriptions who were users of ecommerce or online banking services, but not customers of Echo. MORE
Banking Related Topics 
The Product Coalition
JUNE 17, 2019
David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. can set a bank apart from its competitors”?—?
Mind the Product
JULY 29, 2019
Traditionally, the banking industry has been slow to innovate. She discusses the challenges involved in starting a bank and how to succeed in a highly regulated industry. The Product Experience gap in Banking. Requirements for Building a Bank.
Mind the Product
MARCH 23, 2017
In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Ole describes the dire state of technology within existing banks in 2012.
TryMyUI
OCTOBER 10, 2019
The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Financial institutions are mired in bad design and even worse PR. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers? Finance TryMyUI UX Industry Design finance millennial Usability Testing User Experience UX Design website zoomer
Mind the Product
JUNE 22, 2018
Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa?
ProductCraft
JULY 11, 2019
Traditional industries like retail, insurance, and banking may have a lot to learn from the software industry to evolve into digital enterprises, but they have plenty to teach as well.
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ProductCraft
JULY 31, 2019
This week on Product Love, I sat down with Manish Patel, CPO of Tier1 Financial Solutions, a global relationship management software for capital markets, investment banking, and investment management.
UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
Mind the Product
JANUARY 26, 2018
VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. The VR experience is a good example – customers probably aren’t going to leverage VR for their banking.
Mind the Product
AUGUST 9, 2019
Sippey references a tweet – “My bank’s iOS app let me know it now offers ‘podcast streaming’ and I really need to talk to the product manager” – and asks if the banking customer is confused, what does it say about the bank’s internal teams?
|
ProductCraft
FEBRUARY 20, 2019
When Brian graduated with his MBA from the Kellog School of Business at Northwestern University, he could have taken a variety of paths — investment banking, management consulting, etc. This week on Product Love, I talked to Brian Brinkmann, the VP of product at Logi Analytics.
UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
Mind the Product
MARCH 14, 2019
Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Delighters generally have a greater satisfaction to investment ratio than other features; think of the cost of lollipops relative to a complete refit of the bank’s interior.
The Product Coalition
MARCH 30, 2019
The Issuer : The bank with which the card holder maintains his account. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. The Acquirer : The bank with which the merchant maintains his account. This bank ‘acquires’ (i.e.
Roman Pichler
MARCH 14, 2017
Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers.
Apptentive
JUNE 12, 2019
Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools. Bank run surveys on a large, macro scale.
Mind the Product
OCTOBER 18, 2019
Data products can be either customer-facing or under the hood, from the ‘recommended for you’ feature on Netflix to the fraud detection systems on our bank accounts or credit cards.
Under10 Playbook
NOVEMBER 2, 2016
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls.
Under10 Playbook
OCTOBER 21, 2016
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. We are what we repeatedly do.
280 Group
NOVEMBER 15, 2018
Their customers are banks and mortgage lenders, but their customers are consumers looking to finance or refinance a home purchase. It was all about the benefit – spend less time doing the “banking stuff” you have to do in life, so you can focus on what really matters in life. “Today’s smart marketers don’t sell products; they sell benefit packages.”. Phillip Kotler, the Father of Modern Marketing. The Perils of Feature-Led Messaging.
Apptentive
JANUARY 24, 2019
One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. Specifically, 80% of respondents said their primary bank has a mobile app.
AlphaHQ
JULY 11, 2019
The list includes companies like Mastercard, Visa, PayPal, Stripe, eBay, Uber, Lyft, Spotify, Coinbase, Xapo, Andreessen Horowitz, Union Square Ventures, Mercy Corps, and Women’s World Banking, among others.
bpma ProductHub
DECEMBER 22, 2017
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil.
Mind the Product
MARCH 8, 2019
Money transfer service Transferwise has undergone phenomenal growth and now moves over £3 billion a month, saving its customers more than £3 million a day in bank fees.
ProductPlan
OCTOBER 23, 2018
A few years ago, many major banks began adding new fees for standard consumer banking services. As an AmericanExpress.com article explained , there were several huge flaws in the banks’ rollout of these new charges. This was during a period of high unemployment and financial anxiety among the working and middle-class customers these banks served. Second, the banks did a lousy job of communicating the new charges.
Mixpanel
MARCH 21, 2019
It all starts with a single user taking a simple action: finding a video in a feed and tapping play, running a report in a business tool, navigating to the account view in a banking app to check the balance. Understanding how people use your product begins with tracking their actions.
Proficientz – Product Management University
MARCH 12, 2018
The Playbook : Segment your markets according to how customers think of themselves — banks, utilities, manufacturers, etc. Segmenting markets is the most important thing your organization can do because it answers the question, WHO are our target customers? In other words, your market segments are the basis for all critical decisions because they form the common bulls-eye that focuses all product, marketing and sales activities to common customer needs and goals.
Melissa Perri
DECEMBER 29, 2017
I cannot experiment because we are a bank. He was working at a bank when he was told he was not allowed to do something. “What have you tried to fix that problem?”.
Pragmatic Marketing
JANUARY 23, 2018
When a bank sells a 30-year fixed-rate home mortgage, the bank is taking the risk. However, when a bank sells a variable rate mortgage, the buyer takes the risk.
Mind the Product
JUNE 11, 2019
So unlike shopping or banking, there isn’t yet a strong set of user preconceptions about the digital experience. Over the course of a few months we did a mix of in-person and remote interviews with people on repeat prescriptions who were users of ecommerce or online banking services, but not customers of Echo.
Usersnap
SEPTEMBER 3, 2019
Get Inspired: Look at the Atom Bank. Atom Bank, twitter. Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer.
The Product Coalition
JUNE 11, 2019
The first thought that came to my mind was the cool UI that is nothing like the current boring ATM and a friendly process that make sure the user won’t forget the bank card. Disclosure: I have no expertise in ATM, banking or hardware design. Why do the banks provide ATM?
Melissa Perri
JUNE 29, 2017
I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. “What is the difference between a Product Owner and a Product Manager?”.
Userzoom
JULY 31, 2019
Usually, we think data lives somewhere on a server; my bank account balance is at my bank’s server, my viewing history is on a server somewhere at Netflix. My bank and Netflix own that data and I have to trust them to keep it all accurate.
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