INDUSTRY INSIGHTS YOUR PEERS ARE READING
His company PrecisionLender has been seeing incredible growth over the past few years, providing a huge amount of value in the banking sector. And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. But I sell to banks right. And within a bank within large corporations most of the systems that are built inside those enterprises are not tools they’re tasks. MORE
It all starts with a single user taking a simple action: finding a video in a feed and tapping play, running a report in a business tool, navigating to the account view in a banking app to check the balance. Understanding how people use your product begins with tracking their actions. MORE
The Playbook : Segment your markets according to how customers think of themselves — banks, utilities, manufacturers, etc. Segmenting markets is the most important thing your organization can do because it answers the question, WHO are our target customers? In other words, your market segments are the basis for all critical decisions because they form the common bulls-eye that focuses all product, marketing and sales activities to common customer needs and goals. MORE
A few years ago, many major banks began adding new fees for standard consumer banking services. As an AmericanExpress.com article explained , there were several huge flaws in the banks’ rollout of these new charges. This was during a period of high unemployment and financial anxiety among the working and middle-class customers these banks served. Second, the banks did a lousy job of communicating the new charges. MORE
Here are some unique ways that TIBCO Spotfire keeps the customer front-and-center: Elevating the voice of the customer through a public idea bank : Customers submit ideas and issues to Spotfire’s public idea portal, and the top ideas are implemented each release. MORE
Ally Bank, for example, already offers a set of “Alexa skills”, including balance checking, money transfers, recent transactions, etc. One would hope that each bank won’t need to test every Google and Alexa device variant in the market! Say hello to conversation! MORE
When Brian graduated with his MBA from the Kellog School of Business at Northwestern University, he could have taken a variety of paths — investment banking, management consulting, etc. This week on Product Love, I talked to Brian Brinkmann, the VP of product at Logi Analytics. MORE
Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers. MORE
Build your trust bank account with small victories: Build alliances and make deposits in your “trust bank account,” where your small victories will contribute to the stability of your relationships. Build your trust bank account with small victories. MORE
Contrast that to a normal mortgage, where the bank expects you to continue paying the loan for the rest of the loan period. In the 30-year regular mortgage, you owe about $99,000 but the bank expects you to continue to pay over time. I listened to The Ultimate Metric: Identifying the Right Problems to Solve. The guest, Janelle Klein, said: Technical debt is not a loan. I thought that was brilliant. MORE
When a bank sells a 30-year fixed-rate home mortgage, the bank is taking the risk. However, when a bank sells a variable rate mortgage, the buyer takes the risk. MORE
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. We are what we repeatedly do. MORE
Their customers are banks and mortgage lenders, but their customers are consumers looking to finance or refinance a home purchase. It was all about the benefit – spend less time doing the “banking stuff” you have to do in life, so you can focus on what really matters in life. “Today’s smart marketers don’t sell products; they sell benefit packages.”. Phillip Kotler, the Father of Modern Marketing. The Perils of Feature-Led Messaging. MORE
begins Prakriti Parijat of DBS Bank. “Do you like the conference so far?” After cheers from the #mtpcon Singapore crowd, she turns the response around: “What is wrong with that question?” Everyone immediately recognizes that it was a leading question. MORE
In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Ole describes the dire state of technology within existing banks in 2012. MORE
The bank already has my phone number and email. The ATM asked for my mobile number recently. My dentist wants my mobile number. Probably so they can call me if I’m late for an appointment. Okay, kinda makes sense. MORE
Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa? MORE
A simpler and cleaner method would be to say, “We find it challenging to make it to the bank during working hours. Here is a fantastic and funny pricing situation from a friend. Hi Mark, I recently got my curb number repainted by an outfit that allows you to name your price. MORE
The first thought that came to my mind was the cool UI that is nothing like the current boring ATM and a friendly process that make sure the user won’t forget the bank card. Disclosure: I have no expertise in ATM, banking or hardware design. Why do the banks provide ATM? MORE
More and more fields are reaching “digital business maturity” by integrating digital technology in all of their areas especially banks. Mobile banking – smartphones have become a very efficient solution for customers to access and handle their money on the go. There are independent solutions for money transfer, lending, cash management, daily banking and investment, putting the customer experience into the spotlight. MORE
Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). However, that also means that 10% of that very large number is owed to banks. MORE
A simpler and cleaner method would be to say, “We find it challenging to make it to the bank during working hours. Here is a fantastic and funny pricing situation from a friend. Hi Mark, I recently got my curb number repainted by an outfit that allows you to name your price. MORE
One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. Specifically, 80% of respondents said their primary bank has a mobile app. MORE
The Issuer : The bank with which the card holder maintains his account. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. The Acquirer : The bank with which the merchant maintains his account. This bank ‘acquires’ (i.e. MORE
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. MORE
I cannot experiment because we are a bank. He was working at a bank when he was told he was not allowed to do something. “What have you tried to fix that problem?”. MORE
And Suncorp banks having money disappearing from its customers’ bank accounts after a software upgrade. In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now. MORE
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil. MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
Money transfer service Transferwise has undergone phenomenal growth and now moves over £3 billion a month, saving its customers more than £3 million a day in bank fees. MORE
David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. can set a bank apart from its competitors”?—? MORE
VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. The VR experience is a good example – customers probably aren’t going to leverage VR for their banking. MORE
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience MORE
A new initiative led by Britain’s Diversity VC and the state-owned British Business Bank aims to expose the data behind that claim, Forbes reported. Check out the big data news stories you need to know about this week: 1. A BETTER COMMUTE. MORE
Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Delighters generally have a greater satisfaction to investment ratio than other features; think of the cost of lollipops relative to a complete refit of the bank’s interior. MORE
I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. “What is the difference between a Product Owner and a Product Manager?”. MORE
Each time they sent a thousand pounds the bank took fifty pounds as a fee. And every night we match those people up get them to deposit money into our bank accounts in the UK & Europe and then do the payouts. We’re live with our borderless bank account which enables you to send, spend and receive money internationally in over 42 currencies. And most importantly saving our customers 60 million in bank fees every month. So banks typically charge 5 percent. MORE
So unlike shopping or banking, there isn’t yet a strong set of user preconceptions about the digital experience. Over the course of a few months we did a mix of in-person and remote interviews with people on repeat prescriptions who were users of ecommerce or online banking services, but not customers of Echo. MORE
Banking Related Topics 
The Product Coalition
JUNE 17, 2019
David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. can set a bank apart from its competitors”?—?
Mind the Product
MARCH 23, 2017
In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Ole describes the dire state of technology within existing banks in 2012.
Mind the Product
JUNE 22, 2018
Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa?
Product Management Unpacked
APRIL 25, 2019
Build your trust bank account with small victories: Build alliances and make deposits in your “trust bank account,” where your small victories will contribute to the stability of your relationships. Build your trust bank account with small victories.
UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
ProductCraft
FEBRUARY 20, 2019
When Brian graduated with his MBA from the Kellog School of Business at Northwestern University, he could have taken a variety of paths — investment banking, management consulting, etc. This week on Product Love, I talked to Brian Brinkmann, the VP of product at Logi Analytics.
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UserInterviews
JULY 16, 2018
Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience
The Product Coalition
MARCH 30, 2019
The Issuer : The bank with which the card holder maintains his account. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. The Acquirer : The bank with which the merchant maintains his account. This bank ‘acquires’ (i.e.
Mind the Product
MARCH 14, 2019
Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Delighters generally have a greater satisfaction to investment ratio than other features; think of the cost of lollipops relative to a complete refit of the bank’s interior.
Roman Pichler
MARCH 14, 2017
Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers.
280 Group
NOVEMBER 15, 2018
Their customers are banks and mortgage lenders, but their customers are consumers looking to finance or refinance a home purchase. It was all about the benefit – spend less time doing the “banking stuff” you have to do in life, so you can focus on what really matters in life. “Today’s smart marketers don’t sell products; they sell benefit packages.”. Phillip Kotler, the Father of Modern Marketing. The Perils of Feature-Led Messaging.
|
Under10 Playbook
NOVEMBER 2, 2016
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls.
Business of Software Conference
JUNE 11, 2019
Each time they sent a thousand pounds the bank took fifty pounds as a fee. And every night we match those people up get them to deposit money into our bank accounts in the UK & Europe and then do the payouts. We’re live with our borderless bank account which enables you to send, spend and receive money internationally in over 42 currencies. And most importantly saving our customers 60 million in bank fees every month. So banks typically charge 5 percent.
Under10 Playbook
OCTOBER 21, 2016
A vice president at a bank created a method for detecting fraud. But because he also had market expertise of the industry—he’d been a bank vice president after all—the sales team hounded him for sales calls. We are what we repeatedly do.
Mixpanel
MARCH 21, 2019
It all starts with a single user taking a simple action: finding a video in a feed and tapping play, running a report in a business tool, navigating to the account view in a banking app to check the balance. Understanding how people use your product begins with tracking their actions.
The Product Coalition
JUNE 11, 2019
The first thought that came to my mind was the cool UI that is nothing like the current boring ATM and a friendly process that make sure the user won’t forget the bank card. Disclosure: I have no expertise in ATM, banking or hardware design. Why do the banks provide ATM?
Mind the Product
JUNE 11, 2019
So unlike shopping or banking, there isn’t yet a strong set of user preconceptions about the digital experience. Over the course of a few months we did a mix of in-person and remote interviews with people on repeat prescriptions who were users of ecommerce or online banking services, but not customers of Echo.
bpma ProductHub
DECEMBER 22, 2017
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil.
Mind the Product
MARCH 8, 2019
Money transfer service Transferwise has undergone phenomenal growth and now moves over £3 billion a month, saving its customers more than £3 million a day in bank fees.
Apptentive
JANUARY 24, 2019
One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. Specifically, 80% of respondents said their primary bank has a mobile app.
Proficientz – Product Management University
MARCH 12, 2018
The Playbook : Segment your markets according to how customers think of themselves — banks, utilities, manufacturers, etc. Segmenting markets is the most important thing your organization can do because it answers the question, WHO are our target customers? In other words, your market segments are the basis for all critical decisions because they form the common bulls-eye that focuses all product, marketing and sales activities to common customer needs and goals.
Pragmatic Marketing
JANUARY 23, 2018
When a bank sells a 30-year fixed-rate home mortgage, the bank is taking the risk. However, when a bank sells a variable rate mortgage, the buyer takes the risk.
Melissa Perri
DECEMBER 29, 2017
I cannot experiment because we are a bank. He was working at a bank when he was told he was not allowed to do something. “What have you tried to fix that problem?”.
Usersnap
JUNE 11, 2019
And Suncorp banks having money disappearing from its customers’ bank accounts after a software upgrade. In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now.
The Accidental Product Manager
JANUARY 15, 2018
Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). However, that also means that 10% of that very large number is owed to banks.
ProductPlan
OCTOBER 23, 2018
A few years ago, many major banks began adding new fees for standard consumer banking services. As an AmericanExpress.com article explained , there were several huge flaws in the banks’ rollout of these new charges. This was during a period of high unemployment and financial anxiety among the working and middle-class customers these banks served. Second, the banks did a lousy job of communicating the new charges.
UX Studio
JUNE 7, 2019
More and more fields are reaching “digital business maturity” by integrating digital technology in all of their areas especially banks. Mobile banking – smartphones have become a very efficient solution for customers to access and handle their money on the go. There are independent solutions for money transfer, lending, cash management, daily banking and investment, putting the customer experience into the spotlight.
Amir Rozenberg
MAY 4, 2018
Ally Bank, for example, already offers a set of “Alexa skills”, including balance checking, money transfers, recent transactions, etc. One would hope that each bank won’t need to test every Google and Alexa device variant in the market! Say hello to conversation!
Mind the Product
MAY 3, 2019
begins Prakriti Parijat of DBS Bank. “Do you like the conference so far?” After cheers from the #mtpcon Singapore crowd, she turns the response around: “What is wrong with that question?” Everyone immediately recognizes that it was a leading question.
bpma ProductHub
JUNE 12, 2017
Here are some unique ways that TIBCO Spotfire keeps the customer front-and-center: Elevating the voice of the customer through a public idea bank : Customers submit ideas and issues to Spotfire’s public idea portal, and the top ideas are implemented each release.
Johanna Rothman
JUNE 10, 2019
Contrast that to a normal mortgage, where the bank expects you to continue paying the loan for the rest of the loan period. In the 30-year regular mortgage, you owe about $99,000 but the bank expects you to continue to pay over time. I listened to The Ultimate Metric: Identifying the Right Problems to Solve. The guest, Janelle Klein, said: Technical debt is not a loan. I thought that was brilliant.
Melissa Perri
JUNE 29, 2017
I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. “What is the difference between a Product Owner and a Product Manager?”.
Business of Software Conference
JUNE 5, 2019
His company PrecisionLender has been seeing incredible growth over the past few years, providing a huge amount of value in the banking sector. And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. But I sell to banks right. And within a bank within large corporations most of the systems that are built inside those enterprises are not tools they’re tasks.
Under10 Playbook
JUNE 28, 2018
The bank already has my phone number and email. The ATM asked for my mobile number recently. My dentist wants my mobile number. Probably so they can call me if I’m late for an appointment. Okay, kinda makes sense.
Pragmatic Marketing
AUGUST 17, 2018
A simpler and cleaner method would be to say, “We find it challenging to make it to the bank during working hours. Here is a fantastic and funny pricing situation from a friend. Hi Mark, I recently got my curb number repainted by an outfit that allows you to name your price.
Pragmatic Marketing
AUGUST 16, 2018
A simpler and cleaner method would be to say, “We find it challenging to make it to the bank during working hours. Here is a fantastic and funny pricing situation from a friend. Hi Mark, I recently got my curb number repainted by an outfit that allows you to name your price.
Indicative
JUNE 18, 2018
A new initiative led by Britain’s Diversity VC and the state-owned British Business Bank aims to expose the data behind that claim, Forbes reported. Check out the big data news stories you need to know about this week: 1. A BETTER COMMUTE.
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