How to Prepare Banks for Digital Transformation

The Product Coalition

David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. In recent years, many new banks have been created that have introduced a number of unique financial services. Among them are N26 in Germany, Nubank in Brazil, Revolut in the UK and Tinkoff Bank in Russia.

Trailblazing Women in Product Management: Shilpi Gupta, VP of Product Management at Yoma Bank in Myanmar

280 Group

For our next installment of the Trailblazing Women in Product Management series, I interviewed Shilpi Gupta, VP of Product Management at Yoma Bank in Myanmar. We had seen credit cards, digital apps, and banking apps work in developed markets.

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Building a challenger bank the Monzo way – Ole Mahrt (ProductTank London)

Mind the Product

In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Each promises a more convenient and transparent banking experience compared to traditional firms. In this talk by Ole Mahrt , Product Manager at Monzo, discusses how this approach can enable a powerful, intelligent banking experience.

How to Start a Bank from Scratch by Megan Caywood

Mind the Product

Traditionally, the banking industry has been slow to innovate. In this ProductTank London talk Megan Caywood, then Chief Platform Officer at Starling Bank, explains how the bank has challenged the status quo by introducing a current account that is entirely digital and tailored to the smartphone generation. She discusses the challenges involved in starting a bank and how to succeed in a highly regulated industry. The Product Experience gap in Banking.

Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Once the general service rep hands you off, you're transferred to every department known to man. Further and further down the rabbit hole you fall, and each time you're transferred, the waiting room music plays longer and longer, and the person at the end of the line knows less and less about you and your problems. After the call, you've probably popped a blood vessel. Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff. Bryan will teach how to develop a culture of accountability so that all members of the organization are equipped to handle customer concerns and offer quick resolutions.

Product Managers At Tech Giants Try To Not Anger Banks With New Products

The Accidental Product Manager

Product managers have to practice being frenemies with banks Image Credit: 401(K) 2012. The Problem With Banks. However, there is a problem here: these markets are already being served by banks. Amazon, Microsoft , and Alphabet all offer cloud services that banks need.

How Kanban Speeds Up Product Development of A German Savings Bank

The Product Coalition

The finance industry is massively influenced by the digital transformation as all other industries. Not only new payment methods are… Continue reading on Product Coalition ». scrum agile-product-managment product-development agile kanban

For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online

AlphaHQ

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online

AlphaHQ

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online

AlphaHQ

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch.

Your Team's Pragmatic Guide to Security

Speaker: Naresh Soni, CTO, Tsunami XR

The pandemic has led to new data vulnerabilities, and therefore new cybersecurity threats. As technology leaders, it's time to rethink some of your product security strategies. Whether you need to rework your security architecture, improve performance, and/or deal with new threats, this webinar has you covered.

Banking on Bad UX vol. 2: The 1s and 0s of a $900,000,000 UI mistake

TryMyUI

The post Banking on Bad UX vol. Sometimes, "usable" doesn't actually mean "usable" in the UX sense. Citibank is out $500 million on a "usable" UI that isn't even close to being usable. Learn the difference and save yourself a billion or so.

How to Get Your Next 1,000 Customers without Breaking Your Bank

The Product Coalition

How to Get Your Next 1,000 Customers without Breaking Your Bank was originally published in ProductCoalition.com on Medium, where people are continuing the conversation by highlighting and responding to this story.

Banking on bad UX: Finance website designs are failing gens Y & Z

TryMyUI

The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Financial institutions are mired in bad design and even worse PR. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers? Finance TryMyUI UX Industry Design finance millennial Usability Testing User Experience UX Design website zoomer

How to Build Products That Transform People?s Lives by Chris Hay

Mind the Product

Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Both M-Pesa and M-Shwari have revolutionised personal banking in the remotest corners of Africa and have become the most successful service of their kind in the developing world. What does it take to manage the unlikely transformation in personal banking in rural parts of Africa?

Scaling from 60 to 1,000 People

Mind the Product

Unlike the banks, we display our fee upfront and deduct it before currency conversion. TransferWise was formed in 2011 out of frustration with the expense of sending money overseas.

How Traditional Financial Institutions Fail In The Fintech Age

The Product Coalition

In recent years, we have seen long time banking and financial services players declare a new mission: to become client-centric, vowing a… Continue reading on Product Coalition ». financial-services fintech digital-transformation customer-experience product-management

Finance Apps: Benchmarks for Success in 2021

Apptentive

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Co-branded Card Issuance, Explained?—?I

The Product Coalition

Locally, in India we have seen multiple private players releasing their own cards in partnerships with different banks. Central banks across the world outline the guidelines for banking, payments and settlements systems in respective countries. What’s in it for the sponsor banks?

Working Remotely as a Product Manager: It’s about trust.

Product Management Unpacked

I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. However, like real bank accounts, trust cannot be built quickly.

How Lean Usability Testing Can Improve The User Experience

UserInterviews

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience

Product Leadership in Financial Services by Hakim Mendjeli

Mind the Product

Watch the video to see his talk in full, or read on for an overview of his key points: An overview of the UK digital banking sector. The UK Digital Banking Sector. The digital banking sector in the UK is filled with established large banks and financial service providers as well as a slew of new fintech companies that are disrupting the industry. He explains that banks are now seen as technology companies with a balance sheet. What is product leadership?

Feature Engineering?—?Hypothesis-driven vs. ML-driven

Piyanka Jain

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

Feature Engineering?—?Hypothesis-driven vs. ML-driven

Piyanka Jain

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

Covid-19 thoughts - Creating a Family fund similar to PM Cares fund

SidsAvenue

To come to the solution, let us draw parallel to the banking system. If I need money, I would go to bank and take a loan if its possible. We do not feel embarrassed to take a loan from bank. The money of the trust is managed by a professional bank.

Building the ultimate product design company

StudioTeam

Big banks who were skeptical of even doing one single usability test on their own app has turned to avid fans of the UX method in just a few months after they started working with us.

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Optimize for an Experience not a Platform

Mind the Product

VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. On-the-go is when customers truly need access to their bank accounts, so mobile apps and cheque scanners make sense. However, when it comes to the other new platforms that are frequently popping up, banks have to look objectively at where there is actual value for clients.

Product Management Puzzle!

The Product Coalition

And, immediately after the launch, Reserve Bank of India (Indian Banking Regulator) came up with a new regulatory requirement: every Indian Bank has to offer #BharatQR, a QR based card payment solution that accepts all network cards (#Visa, #Mastercard & #Rupay).

Becoming a Product Leader: Leading Product Success in the First 100 Days

Product Management Unpacked

Build your trust bank account with small victories: Build alliances and make deposits in your “trust bank account,” where your small victories will contribute to the stability of your relationships. Build your trust bank account with small victories. This is often called a “trust bank account.” Like bank accounts, relationships are built upon deposits and withdrawals.

How Lean Usability Testing Can Improve The User Experience

UserInterviews

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience

How Lean Usability Testing Can Improve The User Experience

UserInterviews

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience

Women in Product: How to Combat Bias in Product Management

ProductCraft

Traditional industries like retail, insurance, and banking may have a lot to learn from the software industry to evolve into digital enterprises, but they have plenty to teach as well. Especially when it comes to diversity and inclusion. Take retail, for example. Long before the software industry was reporting the demographics of its leadership and. Read more » The post Women in Product: How to Combat Bias in Product Management appeared first on ProductCraft by Pendo.

Case Study: Launching PayMe from HSBC

Mind the Product

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence!

Design for Impact: The Story Behind Our New Mission

StudioTeam

In the meantime, we were also collaborating with a large bank. ‘The Social Dilemma’ was wrong: most UX people are not here to manipulate you, but to make people’s lives better. For many, it can seem like the world of UX is made of the latest trends, mind tricks, tools and methods.

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Product Love Podcast: Manish Patel, CPO of Tier1 Financial Solutions

ProductCraft

This week on Product Love, I sat down with Manish Patel, CPO of Tier1 Financial Solutions, a global relationship management software for capital markets, investment banking, and investment management. Manish started his career in IT and spent his days at a helpdesk servicing customers. Eventually, this evolved into a project management role. While he managed.

Why empathy is a user experience designer's best weapon

Imaginary Cloud - Design

Raiffeisen Bank International app: a simple example. Some of the apps even allow users to connect the app to a bank account to facilitate and create a more automatic process. Empathy is a powerful word and even a more powerful feeling.

5 Tech Trends in 2019 We Need to Consider as a Design Team

StudioTeam

More and more fields are reaching “digital business maturity” by integrating digital technology in all of their areas especially banks. Mobile banking – smartphones have become a very efficient solution for customers to access and handle their money on the go. There are independent solutions for money transfer, lending, cash management, daily banking and investment, putting the customer experience into the spotlight.

Product Love Podcast: Brian Brinkmann, VP of Product Marketing at Logi Analytics

ProductCraft

When Brian graduated with his MBA from the Kellog School of Business at Northwestern University, he could have taken a variety of paths — investment banking, management consulting, etc. This week on Product Love, I talked to Brian Brinkmann, the VP of product at Logi Analytics. But he chose software because what he really wanted. The post Product Love Podcast: Brian Brinkmann, VP of Product Marketing at Logi Analytics appeared first on ProductCraft by Pendo. Podcast

Georgie Smallwood on Product Culture, Leadership and Fintech

Mind the Product

In a product career that has taken her from Australia to Hong Kong and to Europe, she’s currently Chief Product Officer for Berlin-based challenger bank N26. But huge numbers of people in the region still don’t have a bank account.

Building a 360 Customer View Through Digital and Physical Channels

ProductCraft

For many years, service-based companies such as banks and financial institutions have been using KYC (Know Your Customer) as a key metric representing how much information they have on their customers (within the boundaries of the business relationship).