Database Management Systems in Business: The Technology and Tools

The Product Coalition

Database management systems enable businesses to convey information related to sales transactions, product inventory, marketing activities, and customer profiles. The database is defined as a group of electronic records, generally stored and accessed from a computer system.

Report templates for less status meetings

Folding Burritos

This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. Our goals and work are defined elsewhere, at different times, and there are good tools for that (like face-to face discussions, presentations, and roadmapping, product design and collaboration tools).

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Introducing: 2022 Mobile Customer Engagement Benchmark Report

Apptentive

This report contains data from the following app categories: Finance. Personal Services. Business Services. Download a complimentary copy of the report now to see how your app performed against the marketplace and to help set new, data-backed engagement goals for 2022.

Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options.

Research Report: The State of Community Management

Online communities provide a wealth of benefits for organizations. In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020. Get a free copy today!

Systems Thinking, Part 1: Building Product Resilience to Bypass Disaster

280 Group

In this 3-part series, we will look at how to apply elements of systems thinking to the problems of resilience, sustainability, and leadership in Product Management. What is Systems Thinking? Social, economic, political, technological, environmental, and legal forces.

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond.

2021 Mobile App Engagement Benchmark Report

Apptentive

Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help you understand your app’s engagement strengths and areas for improvement. What’s New in the 2021 Report.

Sales Technology: 3 Trends You Need to Know

Inside Intercom

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Streamline workflows with better tools (not more tools).

The Top Mobile In-App Feedback Tools of 2022

Apptentive

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice?

Research Study: Customer Perceptions of the Community Experience

We surveyed more than 600 consumers about their perceptions of the community experience. Our aim? To reveal how community can impact business-focused objectives. Get your free copy of this research report today to find out how customer expectations can be addressed and how it can affect your brand’s bottom line.

15 Best SaaS Automation Tools To Include in Your Stack

Userpilot

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service. Code-free tool.

Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms

Gainsight

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Here are our top three takeaways from the Gartner report.

Moving from Solutions to Problems

Folding Burritos

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. Why Solutions Suck and Problems Rock. Solutions and ideas are often half-baked. Solutions are harder to break down. Solutions get outdated.

How to Build a SaaS Platform

The Product Coalition

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. A Cision PR Newswire report projects the SaaS market to grow from $158.2 software-development saas-development saa

Best Practices for Deploying & Scaling Embedded Analytics

Today, sophisticated capabilities such as adaptive security, predictive analytics, workflow, and writeback are taking analytics far beyond basic dashboards and reports. With cutting-edge capabilities like these, application teams are able to differentiate their products from the competition.

Top 7 Video on Demand Platform Providers to Stream Your Videos

The Product Coalition

This boom in cloud-based video streaming has led way to the growth of many Video On Demand platforms. Netflix, Prime Video, Disney+ and Hulu are some of the leading VOD platforms across the internet that allow access to hours of video content which users can subscribe to and access anytime.

How to Create a Customer Service Knowledge Base: Examples and Best Practices for SaaS

Userpilot

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base !

New McKinsey Report Spotlights Product Management and Other Reskilling Efforts in Response to Market and Technology Trends

280 Group

The following insights have been drawn from the McKinsey & Company report: Beyond hiring: How companies are reskilling to address talent gaps , 2020. What follows are key insights from the report relevant to product management leaders.

Top 10 SaaS Customer Onboarding Software Solutions

Userpilot

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year.

Customer Perceptions of the Community Experience

Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. Get a copy of the free report from Vanilla Forums today to find out how customer expectations can be addressed through community and how community can affect your brand’s bottom line.

10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. What is a knowledge base tool?

G2 Winter Report 2022: UXCam ranked #1 leader in Usability and Implementation for mobile app tools

UXCam Bluespace

UXCam Updates G2 G2 2022 G2 report G2 reports G2 winter report 2022 G2 winter reports 2022A big thank you to all our customers.

12 Essential Tools For Your SaaS Marketing Automation Software Stack

Userpilot

This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What are the different types of SaaS marketing automation tools? Best SaaS marketing automation tools for SaaS. Analytics and Reporting.

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Inside Intercom

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Drive informed business decisions with custom reports.

The Definitive Guide to Embedded Analytics

Transform how you build value for your products with this definitive guide to embedded analytics.

The Top 19 Sentiment Analysis Tools for Digital Products in 2022!

Usersnap

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. What Is a Sentiment Analysis Tool? What Are Sentiment Analysis Tools For?

Best tools for customer feedback

Userpilot

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Try the best customer feedback tool for your SaaS now! Why do you need customer feedback tools?

9 Top App Store Optimization Tools

Apptentive

Today, we shift the focus toward making your app more visible to encourage downloads at the very top of the funnel with a three-pack of app store optimization tools we love. To help, there is a marketplace of app store optimization tools to choose from depending on your needs.

AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience

Userpilot

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts.

How and Why: Embedded Analytics Interfaces For Your SaaS Product

Speaker: Sam Owens, Product Management Lead, Namely Platform

Sam and Jessica faced a problem that many product managers face: their customers wanted better analytics and reporting, but analytics wasn’t the core function of the SaaS product Sam and Jessica manage. Evaluated their options for building a solution themselves or buying something.

Press Release: UserIQ Launches Domo-Powered Reporting Solution

UserIQ

UserIQ Leverages Domo to Deliver Advanced Analytics and Visual Reporting to Customer Success Teams. First-of-its-kind solution targets fast-growing customer success industry. ATLANTA, GA, Feb.

The State of User Research 2021 Report

UserInterviews

The third annual State of User Research report uncovers trends in UXR methods, tools, salaries, and remote work. Includes data from 525 user researchers in 44 countries

How Real Product Teams Make OKRs work: Extended Report

Mind the Product

The popular Objectives and Key Results framework (OKRs) can be a powerful tool, provided it’s understood and used correctly. The post How Real Product Teams Make OKRs work: Extended Report appeared first on Mind the Product.

Why Product Managers Should not Report to the CTO

Mind the Product

Product managers often end up reporting to the CTO, and some will argue that this is a good thing. So if they report to the CTO it creates the impression of bias against the business and user. Tools which can help product managers to be more effective have appeared as the role has matured. Budget to allow them to purchase their own dedicated product management tools and work with them to see that the tools are adopted properly across the organisation.

What is Data Storytelling? The Value of Context and Narrative

This beginner’s guide explains what data storytelling means for your company’s business intelligence and data analytics, the importance of leveraging it today, and how Yellowfin’s own set of storytelling tools can enrich your insight reporting efforts.

13 Product Mmanagement Tools the Best Product Managers Use

The Product Coalition

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools. product pm product-design product-management tool

Adopting Cloud Technology

eG Innovations

New Survey Data on Cloud Technology Adoption Trends. Which public cloud providers were being used e.g., Azure vs AWS vs Alibaba vs Google Compute Platform (GCP). The adoption of Kubernetes, container, microservices, and PaaS technologies.

3 Reports Every Product Manager Needs to Share

Dragonboat

Whether you’re still building reports in spreadsheets or using a tool like Dragonboat to automate the process, providing visibility and real-time progress updates is an […]. The post 3 Reports Every Product Manager Needs to Share appeared first on Dragonboat - Responsive PPM.

3 Reports Every Product Manager Needs to Share

Dragonboat

Whether you’re still building reports in spreadsheets or using a tool like Dragonboat to automate the process, providing visibility and real-time progress updates is an […]. The post 3 Reports Every Product Manager Needs to Share appeared first on Dragonboat - Responsive PPM.

Monetization Monitor: Software Usage Analytics 2020

Revenera’s 2020 Software Monetization and Pricing survey gathers input from leading software companies and provides you with key insights.