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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media.

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A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry 

Alchemer Mobile

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. However, not all companies are great at asking.

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Building a world-class data org | Jessica Lachs (VP of Analytics and Data Science at DoorDash)

Lenny Rachitsky

In her more than 10 years at DoorDash, she has served as the first general manager, responsible for launching new markets; the head of business ops and analytics; and the VP of analytics and data science. Analytics is about driving business impact, not just providing a service to other functions when requested.

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The SaaS Manager’s Toolkit: Top Alternatives for Google Analytics for 2024

Userpilot

Are you exploring alternatives for Google Analytics to better match your company’s privacy values, feature needs, or budget? It is crucial to choose a tool that allows the import of Google Analytics data to retain and back up important data during migration.

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How Banks Are Winning with AI and Automated Machine Learning

Banks have always relied on predictions to make their decisions. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics. How today’s banks can handle the data science talent shortage. Brought to you by Data Robot.

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How Can ISVs Benefit from Strong Analytics Offering?

Reveal

Reveal Embedded Analytics. As data is taking over the world, ISVs must make embedded analytics part of their applications’ tech stack. In this blog, we go through the top 5 ways in which ISVs can benefit from strong analytics offerings. . How Can ISVs Benefit from Strong Analytics Offering?

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Fintech Customer Experience: How to Measure and Improve It [+ Tools]

Userpilot

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services.

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Data Science Fails: Building AI You Can Trust

AI has the power to transform countless industries — including the healthcare, banking, insurance, and public service sectors, to name just a few — by introducing new efficiencies and revealing new opportunities for companies to solve problems. Download the report to gain insights including: How to watch for bias in AI.

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How Banks Are Winning with AI and Automated Machine Learning

Banks have always relied on predictions to make their decisions. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics. How today’s banks can handle the data science talent shortage. Brought to you by Data Robot.

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Personalization: The Key to Success for Financial Services Product Managers

According to data from EY, financial customers strongly connect personalization with trust. But many banking and financial services companies are falling behind on their retail, media, and technology counterparts when it comes to product personalization. User experience now matters just as much—if not more—than the value-add.