Guest Blog: Customer Service in Retail – Infographic

Mironov Consulting

The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry.

Blog 89

5 Killer Blog Posts on Products and Product Management

Craft.io

It’s even harder to find truly valuable blog content for product managers. The post 5 Killer Blog Posts on Products and Product Management appeared first on Product Management Blog. Tips on Product Management andrew chen content prodmgmt blogs product management

Blog 62

The 280 Group’s Top Product Management Blog Posts of 2016

280 Group

Here at the 280 Group we have been maintaining a Product Management blog for over a decade Every year we produce articles that we hope our readers find interesting and useful. We felt that 2016 was likely the best year yet for our Product Management Blog so we would like to share with all of you the top 10 most visited posts of the year. The post The 280 Group’s Top Product Management Blog Posts of 2016 appeared first on 280 Group Product Management.

Blog 135

Want to hire great designers? Start a blog.

Inside Intercom

We’ve found that our blog is one of the most effective ways to attract great people. By writing a blog that’s aimed at other startups and designers we can talk about our mission, our values and our process to help readers get an inside look into what it’s like to work with us. Everyone at Intercom is an expert in one field or another with many interesting lessons that others can benefit from, so we encourage everyone to write for the blog. Start a blog.

Blog 85

10 years of professional blogging – what I’ve learned

Andrew Chen

Of course everyone knows the mechanics of setting up a blog – but the hard part is finding your voice, figuring out topics that are interesting for other folks to read, and building a long-term habit. ” Ironic that VCs blog/tweet all day now ;). You might think that there’s too blogs on tech, startups, whatever. But a good chunk of the writing on this blog happened over Sunday evenings, a few times a month, blocked out with no distractions.

Blog 72

How Buyers Sell Themselves, Product Usability & Revenue, and Two Types of Demos

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product PlanningThe B2B Product Manager Magazine October 2017 is now available. In this issue we discuss the value of listening as one of the most overlooked sales skills, and the value of business conversations. We also examine product usability and its impact on revenue, plus sales demo tips.

Demo 200

Today’s Product Manager vs. 20 Years Ago | Great Sales Discovery | Avoiding Buyer’s Remorse Acquisitions

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Positioning & Sales Enablement Roles & Responsibilities Strategy & Product PlanningThe B2B Product Manager Magazine July 2018 is now available. It’s July and that means the second half of the fiscal year is in full swing for many organizations. That usually equates to more focus on hitting your sales numbers.

Curiosity: The Key to a Great Sales Discovery Meeting

Proficientz – Product Management University

Blog Positioning & Sales EnablementSometime is pays to just be curious. You’re about to go into a sales discovery meeting with a new prospect. Is your mindset more like salesperson with a quota, or someone that’s looking to create new relationships in your professional network? Results suggests that you’re better off playing the role of someone that’s looking to build his or her network.

5 Soft Skills That All Successful Product Managers Have Mastered

Sequent Learning

The Art As we discussed in the blog post Yes, Product Managers are Superheroes , product management is a combination of both art and science. BLOG PRODUCT MANAGEMENT JJ Rorie

Aspirational Selling, Requirements Spaghetti, Be the Customer, and Selling Stuff You Don’t Have

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. The B2B Product Manager Magazine April 2018 is now available. We kick off our April issue by looking at the correlation between your sales methodology and your product management philosophy. We also discuss the ultimate customer experience, a requirements food analogy and why it’s easier to sell products you don’t have. Enjoy our April issue. Solution Selling vs. Aspirational Selling: Mirror Image of Product Management?

How Product Managers Get Promoted

Sequent Learning

BLOG FEATURED PRODUCT MANAGEMENTThe post How Product Managers Get Promoted appeared first on Sequent Learning Networks.

The Ultimate Product Vision, Feature ROI, Product vs. Sprint Backlog, and The Problem is the Problem

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Product Development & Delivery Strategy & Product PlanningThe B2B Product Manager Magazine May 2018 is now available. The mantra of every product, marketing and sales professional starts and ends with finding and solving customer problems. But identifying the problems that are most critical to your target customers is like finding a needle in a haystack.

Vision 100

Writing Customer Success Stories Before You Build the Solution

Proficientz – Product Management University

Blog Product Development & Delivery Strategy & Product PlanningThe greatest athletes in every sport have one thing in common – the innate ability to see plays before they happen. If you’re a product manager, imagine how great it would be to envision the ultimate customer success stories before you build the product.

B2B 116

Marketing Basics, A Product Lifestyle Change and the Definition of Market-Driven

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product PlanningThe B2B Product Manager Magazine March 2018 is now available. We headline our March issue by going back to one of those marketing basics that’s all too easy to forget. We also draw the analogy between a lifestyle change and the shift from a product success culture to a customer success culture.

Stress-Out Your Buyers (a little) For More Effective Product Positioning

Proficientz – Product Management University

Effective product positioning comes in many forms. But there’s only one outcome you’re looking for: An emotional reaction. Do it consistently and your pipeline will be chock full of qualified leads. Reminding your buyers of their biggest stressors before serving up the solutions is one way to evoke the emotional reaction that ultimately engages your salespeople with decision-makers.

Do Some Tactical Product Management Before Your Next Strategic Acquisition

Proficientz – Product Management University

Blog Strategy & Product PlanningIf your organization is making acquisitions to deliver more strategic value to the customer, some tactical product management might be in order before your next purchase. Acquiring a company can be a lot like buying your next electronic gadget. There’s the anticipation and excitement of “new” and the promise of many benefits.

Product Success Metrics, Demo Value Themes & The Definition of Successful Product Management

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product PlanningThe B2B Product Manager Magazine January 2018 is now available. We’re kicking off 2018 with a discussion on product success metrics and a viewpoint that there’s only one critical metric that’s important over the long term.

Yes, Product Managers really are Superheroes (No Exaggeration!)

Sequent Learning

BLOG PRODUCT MANAGEMENT JJ Rorie

Stop Looking For Customer Problems

Proficientz – Product Management University

Blog Market & Customer Insights Strategy & Product PlanningThere’s an old saying in sports – winning cures everything. The same could be said for B2B organizations that consistently meet their strategic goals. When organizations are winning, many of their so-called problems fade into the background. Which brings me to an important point that every product management team should consider: If your organization is on a crusade to find and solve customer problems, STOP!

B2B 109

Four Steps to Product Feature ROI

Proficientz – Product Management University

Blog Market & Customer InsightsSenior executives often request a product feature ROI prior to approving plans for product development. It’s a mind numbing exercise for product managers and developers and in most cases a fool’s errand. Most products and features are usually interrelated at some level and target the same markets and customers, so how is it possible to predict revenue and cost estimates on a feature by feature basis?

Nothing Works (And How To Fix It)

Sequent Learning

BLOG PRODUCT MANAGEMENT Bob CaporaleThe post Nothing Works (And How To Fix It) appeared first on Sequent Learning Networks.

Blog 56

Product Success vs. Customer Success: Is It Time For a Lifestyle Change?

Proficientz – Product Management University

Blog Strategy & Product PlanningHere’s a scenario many people can identify with. A routine visit to the doctor reveals that you weigh more than you should, your blood pressure and blood sugar are high, your cholesterol is nearing the danger zone and your heart isn’t functioning as well as it should. Though you’re not suffering any ill effects from these issues today, your doctor tells you that it’s time to make some lifestyle changes in order to avoid serious health issues later.

B2B 116

Creating the Ultimate Customer Experience Starts With Being a Customer

Proficientz – Product Management University

Blog Market & Customer InsightsIt’s the little things that matter most when it comes to raising the customer experience from good to great. Sometimes there’s no substitute for just being “the customer” yourself. As a bona fide road warrior, I spend more than my fair share of time in hotels. I have to say, the hotel industry has done so many things over the years to create a better experience for the business traveler.

Travel 109

Waterfall or Agile? It Turns Out It Really Doesn’t Matter.

Sequent Learning

BLOG PRODUCT MANAGEMENT JJ Rorie? Waterfall or Agile? When I started in product management in the early 2000s, my company exclusively used the “waterfall” development methodology.

Waterfall or Agile? It Turns Out It Really Doesn’t Matter.

Sequent Learning

BLOG PRODUCT MANAGEMENT JJ Rorie? Waterfall or Agile? When I started in product management in the early 2000s, my company exclusively used the “waterfall” development methodology.

Take Back Your Personal Time (4 Steps To A Tidy Inbox & Why It Matters)

Sequent Learning

BLOG PRODUCT MANAGEMENT Bob CaporaleThe post Take Back Your Personal Time (4 Steps To A Tidy Inbox & Why It Matters) appeared first on Sequent Learning Networks.

Blog 56

The Best of Both Worlds: Vertical Marketing and Horizontal Products

Proficientz – Product Management University

Blog Strategy & Product PlanningIf you’re a dog owner and your clothing is routinely covered with pet hair, do you reach for the generic lint roller or do you buy the “pet hair pick up,” a product that’s basically a lint roller with a picture of a dog on the label? Most dog owners will choose the pet hair pick-up because it speaks to their specific need.

The Most Basic Rule of Marketing Is So Easy to Forget

Proficientz – Product Management University

Blog Positioning & Sales EnablementThe most basic rule of marketing is so easy to forget. You’ve just purchased some new clothes or shoes online. As part of the transaction, you hand over your email address or mobile number knowing full well that three things are going to happen. You’ll get a receipt via email/text. You’ll get shipping notifications and tracking information via email/text. Before, during and after #2, you get flooded with promotions. Not good!

B2C 109

Product Management Workshops That Mean Business

Sequent Learning

BLOG PRODUCT MANAGEMENTThe post Product Management Workshops That Mean Business appeared first on Sequent Learning Networks.

Solution Selling vs. Aspirational Selling: Is It a Mirror Image of Product Management?

Proficientz – Product Management University

Blog Positioning & Sales EnablementSolution selling is like vanilla ice cream. Everyone knows what it is – it’s simple and meets the most basic criteria for a dessert. Here’s the thing: if you and all of your competitors are using the vanilla ice cream approach to selling, you’re missing an opportunity to showcase your unique value and improve win rates.

Dear Strategy #1: Gathering Customer Feedback

Sequent Learning

BLOG DEAR STRATEGY PRODUCT MANAGEMENTThe post Dear Strategy #1: Gathering Customer Feedback appeared first on Sequent Learning Networks.

Dominating Your Market, Agile Role Clarification and The Price of One-Off Features

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Gathering Market & Customer Insights Portfolio Strategy & Product Planning Positioning & Sales Enablement Roles & ResponsibilitiesThe B2B Product Manager Magazine June 2017 is now available. This month we look at the customer value chain from start to finish using the relay race analogy and how your organization can consistently win that race and dominate the market.

How Buyers Sell Themselves, Product Usability & Revenue, and Two Types of Demos

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product Planning

Demo 100

Away From My Desk – How Weather Impacts Product Management

Sequent Learning

AWAY FROM MY DESK BLOG FEATURED James Luizzi PRODUCT MARKETINGThe post Away From My Desk – How Weather Impacts Product Management appeared first on Sequent Learning Networks.

Product Manager vs Product Owner: The Simple Distinction

Proficientz – Product Management University

Blog Roles & ResponsibilitiesIn the world of agile software development, the product manager vs product owner confusion is hardly new. This problem has existed as long as software and product managers have been around. It merely has a new name. If you define their responsibilities in a way that mirrors the business of the customer, the confusion is gone. Basics on the Product Owner and Product Manager Roles.

Agile 130

Measuring Product Success – The Only Thing That Matters

Proficientz – Product Management University

Blog Strategy & Product PlanningHow can you gauge whether your product is hitting the mark? We’re not talking just good. We’re talking great, nailed it, hit it out of the park. Measuring product success ultimately comes down to one thing, and it’s the best barometer for what sales, customer retention, user engagement, wallet share and other success metrics should be.

User Engagement, Customer Goals and a Sustainable Growth Strategy

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product PlanningThe B2B Product Manager Magazine August 2017 is now available. This month we focus on user engagement as a leading indicator of customer value and the subsequent impact on retention and recurring revenue.

Feedback Is The Key To Success In Product Development

Sequent Learning

BLOG FEATURED PRODUCT MARKETINGThe post Feedback Is The Key To Success In Product Development appeared first on Sequent Learning Networks.

Using Product Demo Themes to Improve Your Sales Win Rate

Proficientz – Product Management University

Blog Positioning & Sales EnablementProduct demo themes can improve your sales win rate. The key? They have to be crafted in the customer’s vocabulary and mirror their business goals. Here are three guidelines for creating and using demo themes to improve your sales win rate. 1. Connect the Strategic and Tactical Dots.

Demo 100

What Is Product Management?

Sequent Learning

BLOG FEATURED PRODUCT MANAGEMENTThe post What Is Product Management? appeared first on Sequent Learning Networks.