Guest Blog: Customer Service in Retail – Infographic

Mironov Consulting

The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry.

Blog 89

Want to hire great designers? Start a blog.

Inside Intercom

We’ve found that our blog is one of the most effective ways to attract great people. By writing a blog that’s aimed at other startups and designers we can talk about our mission, our values and our process to help readers get an inside look into what it’s like to work with us. Everyone at Intercom is an expert in one field or another with many interesting lessons that others can benefit from, so we encourage everyone to write for the blog. Start a blog.

Blog 71

10 years of professional blogging – what I’ve learned

Andrew Chen

Of course everyone knows the mechanics of setting up a blog – but the hard part is finding your voice, figuring out topics that are interesting for other folks to read, and building a long-term habit. ” Ironic that VCs blog/tweet all day now ;). You might think that there’s too blogs on tech, startups, whatever. But a good chunk of the writing on this blog happened over Sunday evenings, a few times a month, blocked out with no distractions.

Blog 60

The 280 Group’s Top Product Management Blog Posts of 2016

280 Group

Here at the 280 Group we have been maintaining a Product Management blog for over a decade Every year we produce articles that we hope our readers find interesting and useful. We felt that 2016 was likely the best year yet for our Product Management Blog so we would like to share with all of you the top 10 most visited posts of the year. The post The 280 Group’s Top Product Management Blog Posts of 2016 appeared first on 280 Group Product Management.

Blog 114

The New Way to Sell Blog Post without Ebooks

I Wonder The Value

The platform, “ note ” is a Medium like blogging service which allows us to sell text post, image post, sound file and movie. Are you struggling to earn profit from Adsense? Currently, a new digital content selling platform is trending among Japanese bloggers.

Blog 52

Take Back Your Personal Time (4 Steps To A Tidy Inbox & Why It Matters)

Sequent Learning

BLOG PRODUCT MANAGEMENT Bob CaporaleThe post Take Back Your Personal Time (4 Steps To A Tidy Inbox & Why It Matters) appeared first on Sequent Learning Networks.

Blog 56

Product Management Workshops That Mean Business

Sequent Learning

BLOG PRODUCT MANAGEMENTThe post Product Management Workshops That Mean Business appeared first on Sequent Learning Networks.

Dear Strategy #1: Gathering Customer Feedback

Sequent Learning

BLOG DEAR STRATEGY PRODUCT MANAGEMENTThe post Dear Strategy #1: Gathering Customer Feedback appeared first on Sequent Learning Networks.

Away From My Desk – How Weather Impacts Product Management

Sequent Learning

AWAY FROM MY DESK BLOG FEATURED James Luizzi PRODUCT MARKETINGThe post Away From My Desk – How Weather Impacts Product Management appeared first on Sequent Learning Networks.

Marketing Basics, A Product Lifestyle Change and the Definition of Market-Driven

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product PlanningThe B2B Product Manager Magazine March 2018 is now available. We headline our March issue by going back to one of those marketing basics that’s all too easy to forget. We also draw the analogy between a lifestyle change and the shift from a product success culture to a customer success culture.

4 Tips For Product Managers To Be Successful Listeners

Sequent Learning

BLOG PRODUCT MANAGEMENT Steven Haines? Listening is the Key To Product Management Success Why Aren’t More Product Managers Good Listeners? Research shows that listening is a vital leadership skill, so why aren’t more managers good listeners?

What Is Product Management?

Sequent Learning

BLOG FEATURED PRODUCT MANAGEMENTThe post What Is Product Management? appeared first on Sequent Learning Networks.

Feedback Is The Key To Success In Product Development

Sequent Learning

BLOG FEATURED PRODUCT MARKETINGThe post Feedback Is The Key To Success In Product Development appeared first on Sequent Learning Networks.

Creating the Ultimate Customer Experience Starts With Being a Customer

Proficientz – Product Management University

Blog Market & Customer InsightsIt’s the little things that matter most when it comes to raising the customer experience from good to great. Sometimes there’s no substitute for just being “the customer” yourself. As a bona fide road warrior, I spend more than my fair share of time in hotels. I have to say, the hotel industry has done so many things over the years to create a better experience for the business traveler.

Travel 109

How to Improve Business Case Accuracy (With Tools That Work)

Sequent Learning

BLOG PRODUCT MANAGEMENT Steven HainesIt goes without saying that a product business case is one of the most important documents produced and managed by product managers.

The Role of the Product Management Champion (12 Tasks They Should Own)

Sequent Learning

BLOG PRODUCT MANAGEMENT Steven HainesWhat is A Product Management Champion? An executive champion serves as an advocate for a specific activity, function, or center of excellence in an organization.

Solution Selling vs. Aspirational Selling: Is It a Mirror Image of Product Management?

Proficientz – Product Management University

Blog Positioning & Sales EnablementSolution selling is like vanilla ice cream. Everyone knows what it is – it’s simple and meets the most basic criteria for a dessert. Here’s the thing: if you and all of your competitors are using the vanilla ice cream approach to selling, you’re missing an opportunity to showcase your unique value and improve win rates.

Product Success Metrics, Demo Value Themes & The Definition of Successful Product Management

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product PlanningThe B2B Product Manager Magazine January 2018 is now available. We’re kicking off 2018 with a discussion on product success metrics and a viewpoint that there’s only one critical metric that’s important over the long term.

Away From My Desk: Observing Customers with a Purpose

Sequent Learning

BLOG FEATURED PRODUCT MARKETINGThe post Away From My Desk: Observing Customers with a Purpose appeared first on Sequent Learning Networks.

Blog 50

Mastering Product Management Processes

Sequent Learning

BLOG FEATURED PRODUCT MANAGEMENTThe post Mastering Product Management Processes appeared first on Sequent Learning Networks.

What’s your #1 Product Management Question?

Joe Cotellese

If it is something I can help you with I’ll make it a topic for my next blog post. Product management, strategy and UX blog postsDo you have any product management questions you’d like me to answer? Fill out the form below. contact-form] The post What’s your #1 Product Management Question? appeared first on Joe Cotellese.

Product Success vs. Customer Success: Is It Time For a Lifestyle Change?

Proficientz – Product Management University

Blog Strategy & Product PlanningHere’s a scenario many people can identify with. A routine visit to the doctor reveals that you weigh more than you should, your blood pressure and blood sugar are high, your cholesterol is nearing the danger zone and your heart isn’t functioning as well as it should. Though you’re not suffering any ill effects from these issues today, your doctor tells you that it’s time to make some lifestyle changes in order to avoid serious health issues later.

B2B 116

The Most Basic Rule of Marketing Is So Easy to Forget

Proficientz – Product Management University

Blog Positioning & Sales EnablementThe most basic rule of marketing is so easy to forget. You’ve just purchased some new clothes or shoes online. As part of the transaction, you hand over your email address or mobile number knowing full well that three things are going to happen. You’ll get a receipt via email/text. You’ll get shipping notifications and tracking information via email/text. Before, during and after #2, you get flooded with promotions. Not good!

B2C 109

Sunrise – Sunset: The Art of Product Discontinuation

Sequent Learning

BLOG PRODUCT MANAGEMENT PRODUCT MARKETINGThe post Sunrise – Sunset: The Art of Product Discontinuation appeared first on Sequent Learning Networks.

Blog 40

Perfecting the Product Launch

Sequent Learning

BLOG PRODUCT MARKETINGThe post Perfecting the Product Launch appeared first on Sequent Learning Networks.

Away From My Desk – Don’t Run From Feedback!

Sequent Learning

BLOG FEATURED PRODUCT MARKETINGThe post Away From My Desk – Don’t Run From Feedback! appeared first on Sequent Learning Networks.

Blog 46

Product Management vs Project Management (updated)

Sequent Learning

BLOG PRODUCT MANAGEMENT Steven HainesFor the past few years, the business world has suffered from “growing pains” and the corporate community is certainly enduring its share of turbulence and disorder.

Christopher Cummings, Product Management Meets Pop Culture

Product Manager in Heels

Last August (I know, it's been a while) I had the pleasure of being interviewed by Christopher Cummings, author of the blog " Product Management Meets Pop Culture ". blog decisions interview PM in Heels Product Management struggles

How Buyers Sell Themselves, Product Usability & Revenue, and Two Types of Demos

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product Planning

Demo 100

Measuring Product Success – The Only Thing That Matters

Proficientz – Product Management University

Blog Strategy & Product PlanningHow can you gauge whether your product is hitting the mark? We’re not talking just good. We’re talking great, nailed it, hit it out of the park. Measuring product success ultimately comes down to one thing, and it’s the best barometer for what sales, customer retention, user engagement, wallet share and other success metrics should be.

Dominating Your Market, Agile Role Clarification and The Price of One-Off Features

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Gathering Market & Customer Insights Portfolio Strategy & Product Planning Positioning & Sales Enablement Roles & ResponsibilitiesThe B2B Product Manager Magazine June 2017 is now available. This month we look at the customer value chain from start to finish using the relay race analogy and how your organization can consistently win that race and dominate the market.

Using Product Demo Themes to Improve Your Sales Win Rate

Proficientz – Product Management University

Blog Positioning & Sales EnablementProduct demo themes can improve your sales win rate. The key? They have to be crafted in the customer’s vocabulary and mirror their business goals. Here are three guidelines for creating and using demo themes to improve your sales win rate. 1. Connect the Strategic and Tactical Dots.

Demo 100

User Engagement, Customer Goals and a Sustainable Growth Strategy

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Market & Customer Insights Positioning & Sales Enablement Roles & Responsibilities Strategy & Product PlanningThe B2B Product Manager Magazine August 2017 is now available. This month we focus on user engagement as a leading indicator of customer value and the subsequent impact on retention and recurring revenue.

Away From My Desk – The Trampoline Experience Map

Sequent Learning

BLOG FEATURED PRODUCT MARKETINGThe post Away From My Desk – The Trampoline Experience Map appeared first on Sequent Learning Networks.

Blog 40

The Trampoline Experience – Don’t Jump To Conclusions!

Sequent Learning

BLOG PRODUCT MARKETINGThe post The Trampoline Experience – Don’t Jump To Conclusions! appeared first on Sequent Learning Networks.

Blog 40

The Trampoline Experience – Don’t Jump To Conclusions!

Sequent Learning

BLOG PRODUCT MARKETINGThe post The Trampoline Experience – Don’t Jump To Conclusions! appeared first on Sequent Learning Networks.

Blog 40

Product Manager vs Product Owner: The Simple Distinction

Proficientz – Product Management University

Blog Roles & ResponsibilitiesIn the world of agile software development, the product manager vs product owner confusion is hardly new. This problem has existed as long as software and product managers have been around. It merely has a new name. If you define their responsibilities in a way that mirrors the business of the customer, the confusion is gone. Basics on the Product Owner and Product Manager Roles.

Agile 130

Prospects Will Sell Themselves. You Just Have to Let Them!

Proficientz – Product Management University

Blog Positioning & Sales EnablementThe more you’re talking the less you’re selling. Listening just might be the most underrated and overlooked sales skill of all. If you let buyers talk long enough, they’ll eventually talk themselves into buying whatever you’re selling. Try these three tactics with your next prospect and the odds of a desirable outcome go up exponentially. 1. Ask Insightful Questions.

Customer Value, Underperforming Products, Product Demo Objections and More

Proficientz – Product Management University

In This Issue: Blog: High-Octane Product Management. Blog Gathering Market & Customer Insights Portfolio Strategy & Product Planning Positioning & Sales Enablement Roles & ResponsibilitiesThe B2B Product Manager Magazine May 2017 is now available. In this issue we examine the impact of a customer value culture, why products underperform and three steps to connect corporate strategy to product, marketing and sales execution plans.

Demo 100

Product Management Workshops That Mean Business

Sequent Learning

BLOG PRODUCT MANAGEMENTThe post Product Management Workshops That Mean Business appeared first on Sequent Learning Networks.