Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 76

User Testing Product Research Customer Experience User Experience 76

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 76

Customer Experience User Experience User Testing Customer Feedback 76

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. . What is dashboard UI? What Is Dashboard UI?

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 83

Customer Experience User Testing Analytic Tools Feedback Software 83

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. In this article, we’ll cover: What is screen complexity? They’re also great to gamify the product experience, which psychologically motivates people to push through difficulty or confusion. Let’s get started.

Customer Experience 76

Customer Experience User Testing User Experience Data Visualization 76

Userpilot

SEPTEMBER 29, 2022

In this article, we will be discussing everything you need to know about the growth engineering framework and its processes. This data makes it easier to optimize product features and improve them to better the user experience. This will help you better understand your customers and create personalized experiences for them.

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience User Testing 86

Userpilot

DECEMBER 7, 2022

Plenty actually, and that’s what we explore in the article! A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. You can also use them to collect qualitative data , just like in user interviews. User interviews.

User Testing 86

User Testing Analytic Tools Feedback Software Research Software 86

UX Planet

JANUARY 16, 2024

Example: User Journey Map Infographic In this article you are going to know below points on User Journey Map 1. Where to do user journey map in the UX process ? What are the steps to create a User journey map ? Type of user journey maps 4. Components of User Journey map 5. Benefits 1.

Data Visualization 96

Data Visualization User Testing Customer Feedback Customer Experience 96

Userpilot

MARCH 7, 2024

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Source: UXtweak.

Data Visualization 97

Data Visualization Analytic Tools Reporting Tools Research Software 97

Userpilot

APRIL 21, 2024

In this article, we’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an in-app customer support automation tool. You should add different content types to your resource center so you can cater to each user’s learning style and preference.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Embedded Analytics 86

Userpilot

JANUARY 31, 2024

To help you know which tool to use, this article will cover the ten best product analytics tools. TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product. They provide insights to improve user experience and meet customer needs. Why are product analytics tools important?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Increase feature adoption.

Data Visualization 85

Data Visualization Onboarding KPIs User Testing Analytic Tools 85

Userpilot

FEBRUARY 29, 2024

Armed with the right product analytics tool, you can analyze how users engage with specific features and functions, unlocking a treasure trove of insights that can transform your product and business. In this article, we walk you through everything you need to know about analyzing feature usage and its relevant metrics.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

FEBRUARY 28, 2024

How do you conduct SaaS user flow optimization to increase the effectiveness of your product-led growth initiatives? This is the main question that the article tackles, so if you’re after the answer, I’ve got you covered. Perform user research and define your user personas The process starts with user research.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Research Software 86

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. How can you do it?

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87

Userpilot

JANUARY 29, 2024

This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation. Create impactful product enhancements, boosting user engagement. Improve the user experience and increase customer loyalty.

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs User Testing 93

Userpilot

MARCH 15, 2024

This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand. This allows you to optimize your roadmaps and make product improvements based on real user needs.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. This article shows you practical steps to accomplish this task. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Customer Feedback 83

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. Userpilot dashboard. New User Activation dashboard in Userpilot.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Userpilot

APRIL 18, 2024

It helps you tailor the user experience for each segment, which, in turn, emphasizes that you care for your customers. Key benefits of customer segmentation include: Better personalization – The main benefit of segmenting your target audience is that you can deliver a personalized user experience from the get-go.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Customer Experience 81

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity.

Data Visualization 90

Data Visualization Customer Feedback User Testing Customer Experience 90

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Mixpanel analytical dashboard. Mailchimp email dashboard.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. Core feature engagement dashboard in Userpilot. Userpilot user engagement dashboard.

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 92

Userpilot

NOVEMBER 21, 2023

In this article, we examine what you can achieve with the product analytics software from Hubspot. TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns. Unlock marketing insights with Hubspot’s easy-to-use dashboard.

Data Visualization 89

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 89

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Self-help resource center: An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 14, 2024

Looking for an effective user analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your user analytics needs.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your onboarding automation needs. Create an extensive knowledge base with Knowledge center articles and bots. You can click on “Knowledge Center” in the left sidebar and select “Articles”.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

MARCH 15, 2024

How to conduct user data analysis? We answer these questions in the article, so if you’re looking for answers, you’re in the right place! In-app surveys are the most reliable way to collect user sentiment feedback. Data visualization, for example in a dashboard, aids in its interpretation and trend tracking.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software User Testing 83

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! In this case, you get to support the user without involving anyone from your team.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer experience tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer experience needs. Slider editor on GainsightPX.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Here are some of the key benefits: Improved user experience : Understanding customer pain points lets you identify the precise elements causing friction within their journey. Again, Userpilot’s NPS dashboard makes it easy to track recurring responses with NPS tags.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

The Product Coalition

OCTOBER 8, 2023

Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. A seamless and enjoyable user interface encourages user retention.

Data Visualization 128

Data Visualization Reporting Tools Feedback Software Customer Feedback 128

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Customer funnel metrics are an example of dashboards.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

MARCH 27, 2024

TL;DR Event analytics is designed to help you analyze customer behavior and specific user interactions. From this analysis, you can draw useful insights and conclusions to create a better user experience. Filter event occurrence by user type in Userpilot. Study feature usage across user segments with Userpilot.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Events 87

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. To identify friction in the user journey , analyze feature usage trends for negative patterns and use heatmaps and session recordings to spot friction points on specific pages. Fear not, though! How do you do it?

Data Visualization 82

Data Visualization Analytic Tools Research Software User Friction 82