How to Educate Stakeholders

Melissa Perri

There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? The class has bought in on validation before building, a focus on problems, and defined metrics.

How to Educate Stakeholders

Melissa Perri

There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? Your job is not to educate and train your entire company on this way of working. Remember, you're job is not to teach or educate.

Product Love Podcast: Adam Avramescu, Head of Education at Checkr

ProductCraft

This week on Product Love, I talked to Adam Avramescu, Head of Customer Education at Checkr. We spent a lot of time discussing the importance of customer education and why it should be a priority for all companies.

G2.com’s Ryan Bonnici on selling to educated customers

Inside Intercom

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. Selling to educated customers.

Educate your customers through self-help support

The Product Coalition

Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.

Why Has Business Education Failed Business

Rahul Abhyankar

Have MBA Programs Churn out Takers Not Makers] by Rana Foroohar based on her book “Makers & Takers: The Rise of Finance and Fall of American Business” talks about the state of business education in the US. For my friends in India, I am curious to know if … Continue reading Why Has Business Education Failed Business → Business Schools Career/Leadership Product ManagementThis article [Want to Kill Your Economy?

[VIDEO] In-App Messaging for Product and Feature Education

Revulytics

ReachOut in-application messaging is a great way to educate new users about your software by pushing relevant educational content their way when it will be most impactful – while they’re using the software.

Women in Product Management: Lori Anderson, VP Technical Product Management at McGraw-Hill Education

280 Group

For our next installment of the Women in Product Management Series, I interviewed Lori Anderson, VP Technical Product Management at McGraw-Hill Education To catch the entire series on Women in Product Management make sure to sign up for our newsletter.

Top 5 FAQ On Mastering Data Science And Making Your Career Transition

Piyanka Jain

data-science analytics education business careersRecently I have been mentoring fresh graduates of the Masters in Business Analytics program from a historic Virginia school. Ironically… Continue reading on Towards Data Science ».

Why the Future is up to Us

Lead on Purpose

With news about AI (artificial intelligence) getting smarter and more accurate, self-driving cars and trucks becoming more … Continue reading → Innovation Knowledge Learning Techology AI education future maps money technology wealthWe live in a fast-paced world where technology changes our lives daily. For some it’s invigorating. For others it’s intimidating if not terrifying.

Announcing The Secret Product Manager Handbook

The Secret PM Handbook

Education Improvement New Product Manager Secret Product Manager ManualI’m excited to announce The Secret Product Manager Handbook is available for pre-order ! When I started in product management, there were no classes, books, or online resources for product managers.

The 3 Cs of cross-functional teamwork

Inside Intercom

As the Product Education team, we create help documentation, videos, webinars and messaging to educate our customers. On the Product Education team we needed a way to navigate – and mitigate – hectic periods of high cross-functional activity.

Running a help center that retains more customers

Inside Intercom

If a customer finds something out of date on Intercom’s Help Center , our customer support team can easily let me know through the Messenger on our internal Product Education wiki page. As a member of the Product Education team, I strive to maintain an encyclopedic knowledge of our products.

Marketing doesn’t stop when you’ve acquired a customer

Inside Intercom

Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. They’re writers, video editors and educators. We called the team Product Education. All of your content is marketing – both before and after the sale – and everything you create should be crafted with the intention of selling, educating, helping and retaining.

Retention is a lesson in proactivity

Inside Intercom

Educating your customers in the parts of your product they’re not using is a great way to achieve this. It encourages and educates them on how to use Intercom to send targeted messages in-app , as well as by email. Marketing churn customer engagement product education retention

Introducing C.A.R.E. – a simple framework for user onboarding

Inside Intercom

Contextual educational content. Having some of this material available in a help center for reference is great, and we definitely recommend it, but it’s not realistic to expect your new signups to go digging through your help center in order to educate themselves on your product. Sales & Marketing customer onboarding onboarding product education retentionA well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it.

Naimish Gohil – Adapting Your Product for a Changing Market

Mind the Product

Naimish started in education by volunteering some of his time and knowledge in computer science, to help with these lessons. You can’t build a big business in education”. Product Management Process User Experience (UX) User Research User Testing Video adapt B2B edtech education Emerging Business Models iterate London Product/Market Fit ProductTank

Optimize with Operator: Work smarter with automation and bots

Inside Intercom

News & Updates automation bots customer engagement operator product educationWe’ve spoken at length about the impact automation and bots can have on your sales and support teams – all powered by Operator. But you may be wondering what Operator is and what exactly does it do?

Introducing C.A.R.E. – a simple framework for user onboarding

Inside Intercom

Contextual educational content. Having some of this material available in a help center for reference is great, and we definitely recommend it, but it’s not realistic to expect your new signups to go digging through your help center in order to educate themselves on your product. Sales & Marketing customer onboarding onboarding product education retentionA well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it.

How to lead with commitment

Lead on Purpose

He’s smart with a solid educational background, and he has the charisma to do great things. I recently became aware of a CEO who believes he’s a great leader. However, most of the people in his organization don’t see him … Continue reading → Leadership commitment decision focus

Are Product Management Certifications Worth It?

ProductCraft Debates

As the product manager role grows in ubiquity and importance, we’re seeing a lot of educational opportunities for formalized product management education. Whether these are offered by major universities or scrappy startups, certification opportunities abound, and there are seemingly new ones every day. But before you rack up more student debt, we thought we’d ask: The post Are Product Management Certifications Worth It? appeared first on ProductCraft by Pendo

Product Over Process

ProductCraft

It turns out “Product vs. Process” is a known early childhood educational framework. While on a preschool tour for my toddler, I came across this poster describing “Product vs. Process.” I’m a first-time parent, so I’m still learning.

Pathways to a Product Management Career

Product Management Unpacked

One option is to supplement your skills by filling in your knowledge gaps with your own self-directed education. Many product managers enroll in a certification and training program, such as Pragmatic Marketing, General Assembly or 280 Group, or get educated on product development methodology frameworks such as Agile or Scrum. If you’re reading this, you’re exploring how to become a Product Manager and you’ve undoubtedly concluded that you will be in high demand. You’re right.

The Path to Product Management

ProductCraft

I’d attribute my success moving into product management to a few things: not taking “no” for an answer, honing my skills/craft as a PM in any/every role I could find, education, and mentorship. “How did you get into product management?”

Women Succeeding in the World of Product Management

Product Management Unpacked

Answers vary – some product management careers are built on work experience alone, while others are driven by formal education or professional certifications. However, many industry leaders have educational backgrounds that address the unique skillset needed for the product management field.

Equity in Learning

dscout People Nerds

UChicago’s Nicole Beechum on how a focus on equity in education research is reinvigorating how teachers teach and learners learn

IoT World Conference and the State of the IoT Industry

Daniel Elizalde IoT Blog

Through talks and discussions with expo exhibitors, I noticed four key challenges the industry faces today: focusing on technology over value, analysis-paralysis in both platforms and security vendors, and the challenge of educating the IoT […].

How To Determine Market Definition and Sizing

bpma ProductHub

Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil.

Building Stronger Relationships Between Product Management and Engineering

Proficientz – Product Management University

Educate educate each other. a reciprocal fashion, Engineering should educate Product Management on topics such as new and emerging technologies, making better use of existing technologies, the trials and tribulations of a typical development project and pitfalls to avoid.Bottom line: the better you understand each other, the better you can work together. What are some things we can do to build stronger product management and engineering relationships?

In Product Management, it’s Not About the Big Idea. It’s About the Problem You Need to Solve.

Product Management Unpacked

It reduces risk and educates you on the key functions required for a solution. In reality, there are already too many ideas. Maybe even too many big ideas. That’s the bad news. Here’s the good news: as consumers and businesses, we have an endless number of problems. Some are big problems.

The competitive advantage of BPMA sponsored groups

bpma ProductHub

By Lisa Sieverts – The BPMA sponsors many different groups that provide practical educational and workshop type events. Product management is one of those disciplines that simply requires continuous education to stay sharp. An Agile Product Open meetup recap.

How to organize a local meetup remotely

RealtimeBoard

Even if you like your job, it’s great to have some space for professional exploration, inspiration and education without the pressure of daily work tasks. Conferences cost money and require a day or more of your time. Meetups, on the other hand, are a perfect social and professional activity: monthly or weekly events with a […]. The post How to organize a local meetup remotely appeared first on RealtimeBoard Blog. Product development Remote collaboration

Establishing an Effective Product Strategy Process

Roman Pichler

If that’s the case for you, then I recommend two things: Lobby for more management support and educate yourself. Why a Product Strategy Process Matters.

How to Influence Without Power – Tim Herbig on The Product Experience

Mind the Product

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media & entertainment, retail and financial services. Tim Herbig has made many mistakes (who hasn’t?).

Designing for Public Needs in Participatory Ways by Bernise Ang

Mind the Product

For example, you might see that parental involvement helps with higher educational attainment for kids, but the factors that affect parental involvement go far beyond the desire of the parents to be more involved. But simply saying “we want to improve education” is not realistic.

Introducing the CPO Accelerator

Melissa Perri

Not only do they get to see a wide variety of companies, but they also receive mentorship and specialized education in the topics that Chief Product Officers must excel at.

Product Professional to CEO

Rahul Abhyankar

Naturally, this received a lot of press with many articles talking about Pichai’s journey from a middle class family background in India, his education at Indian Institute of Technology (IIT), Stanford and Wharton, and working at McKinsey and Google. Google recently promoted Sundar Pichai to the role of CEO.

Learn from the best in our new product management eBook!

ProductBoard

At productboard, we’re inspired by great products and the teams that deliver them, and we’re driven to help educate our customers and community about how everyone can push for product excellence.

Here’s Why Every Product Manager Must Learn to Love Data

UserVoice

Take for example, Mind the Product’s guide to analytics for product managers, or if you prefer to see the big picture first, big data fundamentals courses are offered at online education spots as varied as Udemy , Cornell , and Coursera. “Big data.”

Executive Director’s Perspective on how to become a product manager

Product Management Unpacked

One reason is the lack of solid opportunities for education. With world-leading schools in computer science and business, CMU uniquely fulfills the education that product managers require in both technology and business. I wasn’t supposed to end up here in my career. Seriously.