“Software eating the world” creates a growing need to educate product managers.

Product Management Unpacked

Unfortunately, little has changed in the world of product management education, training or preparation to meet today’s high demand. Additionally, there are many certification providers and non-academic programs available to pursue an education in product management.

How to Educate Stakeholders

Melissa Perri

There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? The class has bought in on validation before building, a focus on problems, and defined metrics.

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How to Educate Stakeholders

Melissa Perri

There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? Your job is not to educate and train your entire company on this way of working. Remember, you're job is not to teach or educate.

5 Customer Education Ideas to Reduce SaaS Churn


Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content.

Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

How to Use In-app Tutorials to Educate your Users and Increase Product Adoption


That’s why it’s essential that you educate them in some way. For now, all you really need to know is that an in-app tutorial is designed to educate your users. Product Experience in-app education in-app guidance in-app training in-app tutorials

Product Love Podcast: Adam Avramescu, Head of Education at Checkr


This week on Product Love, I talked to Adam Avramescu, Head of Customer Education at Checkr. We spent a lot of time discussing the importance of customer education and why it should be a priority for all companies.

Educate your customers through self-help support

The Product Coalition

Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.

Why Has Business Education Failed Business

Rahul Abhyankar

Have MBA Programs Churn out Takers Not Makers] by Rana Foroohar based on her book “Makers & Takers: The Rise of Finance and Fall of American Business” talks about the state of business education in the US. For my friends in India, I am curious to know if … Continue reading Why Has Business Education Failed Business → Business Schools Career/Leadership Product ManagementThis article [Want to Kill Your Economy?

[VIDEO] In-App Messaging for Product and Feature Education


ReachOut in-application messaging is a great way to educate new users about your software by pushing relevant educational content their way when it will be most impactful – while they’re using the software.

A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

How our sales team helped reboot our educational videos

Inside Intercom

In this video, we chat about how our Sales team’s usage of educational video has helped shape the content itself into a more dynamic feature-specific format, increasing customer engagement (by ~84%) and reducing our cost to sale (~13% decrease in the sales cycle). video at Intercom.

Women in Product Management: Lori Anderson, VP Technical Product Management at McGraw-Hill Education

280 Group

For our next installment of the Women in Product Management Series, I interviewed Lori Anderson, VP Technical Product Management at McGraw-Hill Education To catch the entire series on Women in Product Management make sure to sign up for our newsletter.

2 Changes That May Remain With Us After COVID-19

The Product Coalition

remote-working education education-reform covid19 product-managementCOVID-19 has forced many people and organizations to try new things such as social distancing, remote working, joining happy hour over… Continue reading on ProductCoalition.com ».

The “51331 memo” and the origins of product management

Product Management Unpacked

Product Management Education 51331 memo origins of product managementToday is no ordinary Wednesday. It’s May 13th. It was on this day in 1931 that the field of product management was born – its birth marked by an internal memorandum written by Neil H.

3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

Top 5 FAQ On Mastering Data Science And Making Your Career Transition

Piyanka Jain

data-science analytics education business careersRecently I have been mentoring fresh graduates of the Masters in Business Analytics program from a historic Virginia school. Ironically… Continue reading on Towards Data Science ».

5 Powerful Use Cases Of Patient Education Technology


While prima facie these might appear as entertainment tools, they also act as catalysts for boosting patient education via technology. The post 5 Powerful Use Cases Of Patient Education Technology appeared first on Arkenea.

Why the Future is up to Us

Lead on Purpose

With news about AI (artificial intelligence) getting smarter and more accurate, self-driving cars and trucks becoming more … Continue reading → Innovation Knowledge Learning Techology AI education future maps money technology wealthWe live in a fast-paced world where technology changes our lives daily. For some it’s invigorating. For others it’s intimidating if not terrifying.

Where Physical Meets Digital by Lucy Gill

Mind the Product

Calling on examples from her own work in the education space, using ads or in-app purchases is not feasible, so they need to find alternatives. As a final takeaway, Lucy gives us a couple of examples of how physical and digital products can work in unison in the children’s education space.

Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.

?10 Tips To Get You Motivated for Online Classes During the Corona Lockdown

The Product Coalition

online-learning education remote-learning self-improvement coronavirusHere’s a guide to work from home and still have the energy to take online classes Continue reading on ProductCoalition.com ».

The Importance of Learning in Product Management


Best Practices Communication Education PM Role Product Teams“I have no special talent.

EdTech Series: 3 Ways Customer Success Can Help EdTech Companies Thrive


The COVID-19 pandemic is fundamentally changing the delivery of education and training in the United States. Rosetta Stone, Absorb LMS, and Udemy bring education into our homes and businesses, making remote learning not only possible but enjoyable. Customer Success 101 Education

E-Learning Courses for Product Managers


Best Practices Career Education Growth Leadership PM Role Product Manager Product Teams ToolsMany of us are spending more time at home than ever before.

Design and Run Experiments That Actually Progress Your Business

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

Experimenting as a way to explore new products, services, and business models can help eliminate the guesswork involved in building something your customers actually value. That said, it's often quite tricky to take your vision and figure out the first experiment to run. How do you get started? How can you ensure your experiments are well-designed? Join Nick Noreña, educator, entrepreneur, and currently an Innovation Coach at Kromatic, as he walks us through how we can figure out the right experiments to run for any product or service, and in organizations of all sizes.

Announcing The Secret Product Manager Handbook

The Secret PM Handbook

Education Improvement New Product Manager Secret Product Manager ManualI’m excited to announce The Secret Product Manager Handbook is available for pre-order ! When I started in product management, there were no classes, books, or online resources for product managers.

G2.com’s Ryan Bonnici on selling to educated customers

Inside Intercom

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. Selling to educated customers.

Servant Leadership for Product Managers


Perspectives Education Leadership PM RoleOver the past few years, I’ve witnessed and been part of the evolution of the product manager role and product management as a discipline. Yesterday, product management was mostly unknown unless you were already in it.

Modus Create Selected by Full Measure to Scale Product Development Capabilities

Modus Create

based Full Measure Education as its digital transformation partner. “More than ever, the higher education sector is ripe for digital disruption,” said Managing Partner Pat Sheridan of Modus Create. News FME Full Measure Full Measure Education

How To Take Action on Customer Discovery

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

We all want to build successful products - and that means satisfied customers. Before anything else, you must understand what problems you can solve. The best way to do that is to get out of the building and start asking questions. But how can you make the most of those conversations, and ensure that you walk away with productive insights? Join Nick Noreña, educator, entrepreneur, and currently Innovation Coach and Advisor at Kromatic, as he covers how we can effectively action our findings from customer discovery conversations.

Nine Product Management Blogs to Read in 2020


Perspectives Blogs Education PM Role Product ManagerIs one of your New Year’s resolutions to read more product-related content? If so, we’ve got nine product management blogs you should bookmark right now (in addition to ProductCraft, of course).

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Think Out Loud 101: A User Researcher’s Guide


Welcome to our UX 101 education series about the different types of studies and research methodologies you can use with the UserZoom platform. Thank you for reading and don’t forget to check out the rest of our UX 101 education series to help you on your way!

Tree Testing 101: A User Researcher’s Guide


As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of tree testing! So much more than playing ‘Wood You Rather?’

PM Syllabus: Nine Books to Add to Your Required Reading List


Best Practices Books Education PM Books PM RoleIt’s back-to-school season! If you’re one of those product managers who miss cramming a semester’s worth of knowledge into five hours, fear not. We’ve created a syllabus that will take you back to those days.

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Key Takeaways From the 2020 State of Product Leadership Report: Europe


Perspectives Customer Feedback Education PM Role Product Teams State of Product LeadershipBack in January, our colleagues at Pendo released their third-annual State of Product Leadership report.

In-Lab Testing 101: A User Researcher’s Guide


As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of in-lab testing! So much more than creating Frankenstein’s monster!

Cambridge University Lectures Online Until Summer 2021

Business of Software Conference

Behind the headline though, there is plenty of nuance, this does not mean the end of education at Cambridge. This does not mean that students will not attend the University or the end of education. This is not the end of education at Cambridge. Lectures =/= Education.

A Brief Guide to Product Management Certification and Training


Perspectives Certifications Education PM RoleIf you’re reading this, you might be asking yourself, “Should I get a product management certification?” ” And I’ll give you the short answer: It depends.

22. The quickest way to learn is through practice

The Product Coalition

education productivityThere are two approaches to training boxers. The first one, which I call the “Soviet” approach, starts with grasping the technique. Children are drilled for years, learn how to punch properly, and sharpen their boxing skills.

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