INDUSTRY INSIGHTS YOUR PEERS ARE READING
Education Improvement New Product Manager Secret Product Manager ManualI’m excited to announce The Secret Product Manager Handbook is available for pre-order ! When I started in product management, there were no classes, books, or online resources for product managers. MORE
Contextual educational content. Having some of this material available in a help center for reference is great, and we definitely recommend it, but it’s not realistic to expect your new signups to go digging through your help center in order to educate themselves on your product. Sales & Marketing customer onboarding onboarding product education retentionA well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. MORE
One reason is the lack of solid opportunities for education. With world-leading schools in computer science and business, CMU uniquely fulfills the education that product managers require in both technology and business. I wasn’t supposed to end up here in my career. Seriously. MORE
Let me provide a couple of examples: I know someone who recently completed their Masters in Education and was interested in working for an ed-tech company. She was able to parlay her educational experience into this ed-tech company as a PM because what they were really looking for was experts in education. Sachin Rekhi is the founder and CEO of Notejoy , and a prolific blogger on product management. MORE
Through talks and discussions with expo exhibitors, I noticed four key challenges the industry faces today: focusing on technology over value, analysis-paralysis in both platforms and security vendors, and the challenge of educating the IoT […]. MORE
Contextual educational content. Having some of this material available in a help center for reference is great, and we definitely recommend it, but it’s not realistic to expect your new signups to go digging through your help center in order to educate themselves on your product. Sales & Marketing customer onboarding onboarding product education retentionA well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. MORE
Answers vary – some product management careers are built on work experience alone, while others are driven by formal education or professional certifications. However, many industry leaders have educational backgrounds that address the unique skillset needed for the product management field. MORE
The second is an executive education course designed to help leaders understand how their role changes as their organization moves toward continuous discovery. As part of the preparation for our executive education course, I wrote an overview of the design approach we’ll be using. MORE
It reduces risk and educates you on the key functions required for a solution. In reality, there are already too many ideas. Maybe even too many big ideas. That’s the bad news. Here’s the good news: as consumers and businesses, we have an endless number of problems. Some are big problems. MORE
In this video, we chat about how our Sales team’s usage of educational video has helped shape the content itself into a more dynamic feature-specific format, increasing customer engagement (by ~84%) and reducing our cost to sale (~13% decrease in the sales cycle). video at Intercom. MORE
ReachOut in-application messaging is a great way to educate new users about your software by pushing relevant educational content their way when it will be most impactful – while they’re using the software. MORE
For parents across the country, finding the best educational environments for their children is a top priority. GreatSchool’s guiding principle is to provide the most accurate and helpful information about K-12 public schools for all families. They provide important information … The post UserTesting success story: How GreatSchools makes the grade with parents appeared first on UserTesting Blog. Product MORE
With news about AI (artificial intelligence) getting smarter and more accurate, self-driving cars and trucks becoming more … Continue reading → Innovation Knowledge Learning Techology AI education future maps money technology wealthWe live in a fast-paced world where technology changes our lives daily. For some it’s invigorating. For others it’s intimidating if not terrifying. MORE
Naturally, this received a lot of press with many articles talking about Pichai’s journey from a middle class family background in India, his education at Indian Institute of Technology (IIT), Stanford and Wharton, and working at McKinsey and Google. Google recently promoted Sundar Pichai to the role of CEO. MORE
As I look back at my education, that communications degree provided a great foundation for the people aspect of Product Management. I was fortunate enough to balance that education with valuable on-the-job learning at companies who established very product-centric, customer-focused environments. For our next installment of the Women in Product Management Series I interviewed Soni Meinke, VP Corporate Product at Optum, a Division of United Health Group. MORE
Have MBA Programs Churn out Takers Not Makers] by Rana Foroohar based on her book “Makers & Takers: The Rise of Finance and Fall of American Business” talks about the state of business education in the US. For my friends in India, I am curious to know if … Continue reading Why Has Business Education Failed Business → Business Schools Career/Leadership Product ManagementThis article [Want to Kill Your Economy? MORE
I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. Selling to educated customers. MORE
He’s smart with a solid educational background, and he has the charisma to do great things. I recently became aware of a CEO who believes he’s a great leader. However, most of the people in his organization don’t see him … Continue reading → Leadership commitment decision focus MORE
Educating your customers in the parts of your product they’re not using is a great way to achieve this. It encourages and educates them on how to use Intercom to send targeted messages in-app , as well as by email. Marketing churn customer engagement product education retention MORE
As the Product Education team, we create help documentation, videos, webinars and messaging to educate our customers. On the Product Education team we needed a way to navigate – and mitigate – hectic periods of high cross-functional activity. MORE
Even if you like your job, it’s great to have some space for professional exploration, inspiration and education without the pressure of daily work tasks. Conferences cost money and require a day or more of your time. Meetups, on the other hand, are a perfect social and professional activity: monthly or weekly events with a […]. The post How to organize a local meetup remotely appeared first on RealtimeBoard Blog. Product development Remote collaboration MORE
Take for example, Mind the Product’s guide to analytics for product managers, or if you prefer to see the big picture first, big data fundamentals courses are offered at online education spots as varied as Udemy , Cornell , and Coursera. “Big data.” MORE
Assuming that these items are defined, let’s move on to communicating with and educating others in your company. You are educating others about the Product Process and letting them know what to expect in the future. “What Do You Do Again?” ” As a Product Manager you’ve probably heard this one more times than you can count. MORE
For Warren Central, the best educational experience possible for their students is at the forefront of their mission. They search for opportunities that will allow their students to have a step ahead once they the enter the workforce or go on to pursue higher education. MORE
Educate educate each other. a reciprocal fashion, Engineering should educate Product Management on topics such as new and emerging technologies, making better use of existing technologies, the trials and tribulations of a typical development project and pitfalls to avoid.Bottom line: the better you understand each other, the better you can work together. What are some things we can do to build stronger product management and engineering relationships? MORE
There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? Your job is not to educate and train your entire company on this way of working. Remember, you're job is not to teach or educate. MORE
By Lisa Sieverts – The BPMA sponsors many different groups that provide practical educational and workshop type events. Product management is one of those disciplines that simply requires continuous education to stay sharp. An Agile Product Open meetup recap. MORE
News & Updates automation bots customer engagement operator product educationWe’ve spoken at length about the impact automation and bots can have on your sales and support teams – all powered by Operator. But you may be wondering what Operator is and what exactly does it do? MORE
Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. They’re writers, video editors and educators. We called the team Product Education. All of your content is marketing – both before and after the sale – and everything you create should be crafted with the intention of selling, educating, helping and retaining. MORE
Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs. MORE
There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? The class has bought in on validation before building, a focus on problems, and defined metrics. MORE
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil. MORE
At productboard, we’re inspired by great products and the teams that deliver them, and we’re driven to help educate our customers and community about how everyone can push for product excellence. MORE
As the product manager role grows in ubiquity and importance, we’re seeing a lot of educational opportunities for formalized product management education. Whether these are offered by major universities or scrappy startups, certification opportunities abound, and there are seemingly new ones every day. But before you rack up more student debt, we thought we’d ask: The post Are Product Management Certifications Worth It? appeared first on ProductCraft by Pendo MORE
If that’s the case for you, then I recommend two things: Lobby for more management support and educate yourself. Why a Product Strategy Process Matters. MORE
Naimish started in education by volunteering some of his time and knowledge in computer science, to help with these lessons. You can’t build a big business in education”. Product Management Process User Experience (UX) User Research User Testing Video adapt B2B edtech education Emerging Business Models iterate London Product/Market Fit ProductTank MORE
If you can educate your internal team about this information, you stand to become the subject matter expert on the customer and build a ton of credibility in the process. Influence without Authority - it's one of the hardest things about being a Product Manager. Recently, Martin Erikkson wrote a blog post titled "Product Managers are not the CEO of anything". I loved this post because I am a firm believer in that statement and many of the other statements in the post itself. MORE
For our next installment of the Women in Product Management Series, I interviewed Lori Anderson, VP Technical Product Management at McGraw-Hill Education To catch the entire series on Women in Product Management make sure to sign up for our newsletter. MORE
If a customer finds something out of date on Intercom’s Help Center , our customer support team can easily let me know through the Messenger on our internal Product Education wiki page. As a member of the Product Education team, I strive to maintain an encyclopedic knowledge of our products. MORE
Education Related Topics Melissa Perri
MAY 26, 2016
There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? The class has bought in on validation before building, a focus on problems, and defined metrics.
Melissa Perri
MAY 26, 2016
There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? Your job is not to educate and train your entire company on this way of working. Remember, you're job is not to teach or educate.
ProductCraft
FEBRUARY 8, 2019
This week on Product Love, I talked to Adam Avramescu, Head of Customer Education at Checkr. We spent a lot of time discussing the importance of customer education and why it should be a priority for all companies.
Inside Intercom
FEBRUARY 21, 2019
I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. Selling to educated customers.
The Product Coalition
JULY 3, 2018
Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.
Inside Intercom
DECEMBER 13, 2018
In this video, we chat about how our Sales team’s usage of educational video has helped shape the content itself into a more dynamic feature-specific format, increasing customer engagement (by ~84%) and reducing our cost to sale (~13% decrease in the sales cycle). video at Intercom.
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Revulytics
MAY 4, 2018
ReachOut in-application messaging is a great way to educate new users about your software by pushing relevant educational content their way when it will be most impactful – while they’re using the software.
280 Group
JANUARY 18, 2018
For our next installment of the Women in Product Management Series, I interviewed Lori Anderson, VP Technical Product Management at McGraw-Hill Education To catch the entire series on Women in Product Management make sure to sign up for our newsletter.
Lead on Purpose
APRIL 4, 2018
With news about AI (artificial intelligence) getting smarter and more accurate, self-driving cars and trucks becoming more … Continue reading → Innovation Knowledge Learning Techology AI education future maps money technology wealthWe live in a fast-paced world where technology changes our lives daily. For some it’s invigorating. For others it’s intimidating if not terrifying.
The Secret PM Handbook
DECEMBER 12, 2017
Education Improvement New Product Manager Secret Product Manager ManualI’m excited to announce The Secret Product Manager Handbook is available for pre-order ! When I started in product management, there were no classes, books, or online resources for product managers.
Inside Intercom
JANUARY 23, 2019
Educating your customers in the parts of your product they’re not using is a great way to achieve this. It encourages and educates them on how to use Intercom to send targeted messages in-app , as well as by email. Marketing churn customer engagement product education retention
|
Inside Intercom
AUGUST 20, 2018
As the Product Education team, we create help documentation, videos, webinars and messaging to educate our customers. On the Product Education team we needed a way to navigate – and mitigate – hectic periods of high cross-functional activity.
Inside Intercom
JANUARY 31, 2019
News & Updates automation bots customer engagement operator product educationWe’ve spoken at length about the impact automation and bots can have on your sales and support teams – all powered by Operator. But you may be wondering what Operator is and what exactly does it do?
Inside Intercom
MARCH 26, 2018
If a customer finds something out of date on Intercom’s Help Center , our customer support team can easily let me know through the Messenger on our internal Product Education wiki page. As a member of the Product Education team, I strive to maintain an encyclopedic knowledge of our products.
Inside Intercom
MARCH 2, 2018
Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. They’re writers, video editors and educators. We called the team Product Education. All of your content is marketing – both before and after the sale – and everything you create should be crafted with the intention of selling, educating, helping and retaining.
Inside Intercom
FEBRUARY 20, 2018
Contextual educational content. Having some of this material available in a help center for reference is great, and we definitely recommend it, but it’s not realistic to expect your new signups to go digging through your help center in order to educate themselves on your product. Sales & Marketing customer onboarding onboarding product education retentionA well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it.
Mind the Product
NOVEMBER 7, 2017
Naimish started in education by volunteering some of his time and knowledge in computer science, to help with these lessons. You can’t build a big business in education”. Product Management Process User Experience (UX) User Research User Testing Video adapt B2B edtech education Emerging Business Models iterate London Product/Market Fit ProductTank
Inside Intercom
FEBRUARY 20, 2018
Contextual educational content. Having some of this material available in a help center for reference is great, and we definitely recommend it, but it’s not realistic to expect your new signups to go digging through your help center in order to educate themselves on your product. Sales & Marketing customer onboarding onboarding product education retentionA well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it.
ProductCraft Debates
MARCH 14, 2019
As the product manager role grows in ubiquity and importance, we’re seeing a lot of educational opportunities for formalized product management education. Whether these are offered by major universities or scrappy startups, certification opportunities abound, and there are seemingly new ones every day. But before you rack up more student debt, we thought we’d ask: The post Are Product Management Certifications Worth It? appeared first on ProductCraft by Pendo
Lead on Purpose
MARCH 27, 2017
He’s smart with a solid educational background, and he has the charisma to do great things. I recently became aware of a CEO who believes he’s a great leader. However, most of the people in his organization don’t see him … Continue reading → Leadership commitment decision focus
Product Management Unpacked
JANUARY 28, 2019
Answers vary – some product management careers are built on work experience alone, while others are driven by formal education or professional certifications. However, many industry leaders have educational backgrounds that address the unique skillset needed for the product management field.
dscout People Nerds
APRIL 16, 2018
UChicago’s Nicole Beechum on how a focus on equity in education research is reinvigorating how teachers teach and learners learn
Tech Product Management
MAY 22, 2017
Through talks and discussions with expo exhibitors, I noticed four key challenges the industry faces today: focusing on technology over value, analysis-paralysis in both platforms and security vendors, and the challenge of educating the IoT […].
Product Management Unpacked
OCTOBER 25, 2018
It reduces risk and educates you on the key functions required for a solution. In reality, there are already too many ideas. Maybe even too many big ideas. That’s the bad news. Here’s the good news: as consumers and businesses, we have an endless number of problems. Some are big problems.
bpma ProductHub
DECEMBER 22, 2017
Some markets are geographic, like Brazil or China; others are industrial, like education or banking. Generally, we define market segments as a combination of both: an industry within a geography—banking in China or education in Brazil.
RealtimeBoard
SEPTEMBER 27, 2018
Even if you like your job, it’s great to have some space for professional exploration, inspiration and education without the pressure of daily work tasks. Conferences cost money and require a day or more of your time. Meetups, on the other hand, are a perfect social and professional activity: monthly or weekly events with a […]. The post How to organize a local meetup remotely appeared first on RealtimeBoard Blog. Product development Remote collaboration
Roman Pichler
OCTOBER 2, 2018
If that’s the case for you, then I recommend two things: Lobby for more management support and educate yourself. Why a Product Strategy Process Matters.
bpma ProductHub
JUNE 21, 2017
By Lisa Sieverts – The BPMA sponsors many different groups that provide practical educational and workshop type events. Product management is one of those disciplines that simply requires continuous education to stay sharp. An Agile Product Open meetup recap.
Product Management Unpacked
JULY 19, 2018
One reason is the lack of solid opportunities for education. With world-leading schools in computer science and business, CMU uniquely fulfills the education that product managers require in both technology and business. I wasn’t supposed to end up here in my career. Seriously.
PMLesson's Ace the PM Interview
FEBRUARY 20, 2019
Let me provide a couple of examples: I know someone who recently completed their Masters in Education and was interested in working for an ed-tech company. She was able to parlay her educational experience into this ed-tech company as a PM because what they were really looking for was experts in education. Sachin Rekhi is the founder and CEO of Notejoy , and a prolific blogger on product management.
CardBoard
JANUARY 16, 2019
For Warren Central, the best educational experience possible for their students is at the forefront of their mission. They search for opportunities that will allow their students to have a step ahead once they the enter the workforce or go on to pursue higher education.
ProductBoard
DECEMBER 5, 2018
At productboard, we’re inspired by great products and the teams that deliver them, and we’re driven to help educate our customers and community about how everyone can push for product excellence.
280 Group
DECEMBER 3, 2018
As I look back at my education, that communications degree provided a great foundation for the people aspect of Product Management. I was fortunate enough to balance that education with valuable on-the-job learning at companies who established very product-centric, customer-focused environments. For our next installment of the Women in Product Management Series I interviewed Soni Meinke, VP Corporate Product at Optum, a Division of United Health Group.
UserTesting
FEBRUARY 27, 2019
For parents across the country, finding the best educational environments for their children is a top priority. GreatSchool’s guiding principle is to provide the most accurate and helpful information about K-12 public schools for all families. They provide important information … The post UserTesting success story: How GreatSchools makes the grade with parents appeared first on UserTesting Blog. Product
UserVoice
JUNE 21, 2017
Take for example, Mind the Product’s guide to analytics for product managers, or if you prefer to see the big picture first, big data fundamentals courses are offered at online education spots as varied as Udemy , Cornell , and Coursera. “Big data.”
280 Group
OCTOBER 15, 2018
Assuming that these items are defined, let’s move on to communicating with and educating others in your company. You are educating others about the Product Process and letting them know what to expect in the future. “What Do You Do Again?” ” As a Product Manager you’ve probably heard this one more times than you can count.
Rahul Abhyankar
AUGUST 18, 2015
Naturally, this received a lot of press with many articles talking about Pichai’s journey from a middle class family background in India, his education at Indian Institute of Technology (IIT), Stanford and Wharton, and working at McKinsey and Google. Google recently promoted Sundar Pichai to the role of CEO.
Product Manager in Heels
MARCH 31, 2017
If you can educate your internal team about this information, you stand to become the subject matter expert on the customer and build a ton of credibility in the process. Influence without Authority - it's one of the hardest things about being a Product Manager. Recently, Martin Erikkson wrote a blog post titled "Product Managers are not the CEO of anything". I loved this post because I am a firm believer in that statement and many of the other statements in the post itself.
Product Talk
MARCH 13, 2019
The second is an executive education course designed to help leaders understand how their role changes as their organization moves toward continuous discovery. As part of the preparation for our executive education course, I wrote an overview of the design approach we’ll be using.
Proficientz – Product Management University
JUNE 21, 2017
Educate educate each other. a reciprocal fashion, Engineering should educate Product Management on topics such as new and emerging technologies, making better use of existing technologies, the trials and tribulations of a typical development project and pitfalls to avoid.Bottom line: the better you understand each other, the better you can work together. What are some things we can do to build stronger product management and engineering relationships?
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