Education Related Topics 
Userpilot
JANUARY 14, 2023
Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition.
The Product Coalition
MAY 26, 2021
AI technology in education develops your learning method properly. Artificial intelligence-based education apps are fulfilling an essential role in developing the process of education and preparation methods. AI for online training doesn’t substitute educators.
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Apptentive
APRIL 21, 2021
Education was one of the hardest hit industries in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Education category. 2021 Engagement Benchmarks for Education Apps.
Userpilot
SEPTEMBER 2, 2022
When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education?
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
Userpilot
NOVEMBER 22, 2022
With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program. The seven-step process to create an effective customer education strategy.
TryMyUI
OCTOBER 26, 2021
The post How online education sites can improve their accessibility appeared first on TryMyUI Blog. Usability Gallery Design Thinking Education How-To Usability Web DesignCOVID-19 created a necessity for far more schools to utilize digital spaces than ever before.
Melissa Perri
MAY 26, 2016
There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? The class has bought in on validation before building, a focus on problems, and defined metrics. They can see the value, but they are afraid they will return to work and get shot down. Often they do. Unfortunately, there’s really not much you can do about […]. lean Product Management
Product Management Unpacked
JULY 11, 2019
Unfortunately, little has changed in the world of product management education, training or preparation to meet today’s high demand. Additionally, there are many certification providers and non-academic programs available to pursue an education in product management. While these existing pathways to product management have created professionals able to address business needs, the current education system is far from optimal.
Userpilot
NOVEMBER 24, 2022
Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service.
Advertiser: Skilljar
In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.
Userpilot
MAY 26, 2022
What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.
Melissa Perri
MAY 26, 2016
There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? Your job is not to educate and train your entire company on this way of working. Remember, you're job is not to teach or educate. You're never too busy to spend time educating and improving yourself.
Nadja Bozovic
OCTOBER 11, 2022
We talked to Christy Hollingshead, VP of Customer Education and Engagement at Heap, and we share her insights, tips, and tricks to help you manage your educational content the right way
Userpilot
AUGUST 24, 2022
An active community facilitates customer education and even encourages new users to sign up. How user journey maps can facilitate customer education : List all the important touchpoints and set goals across them, then continuously analyze to find friction areas and provide solutions.
Advertiser: Skilljar
On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.
Userpilot
FEBRUARY 3, 2023
The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle.
The Product Coalition
JANUARY 13, 2021
Educating the market is hard enough as is, but there is one thing without which you cannot succeed. This point is so important that I want to emphasize it once more: you can educate the market to use your product if the potential customers have a strong unmet need that your product can answer.
Gainsight
MARCH 14, 2023
This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight.
The Product Coalition
JANUARY 4, 2021
Everyone knows educating the market is hard to nearly impossible, but people always bring up examples like Facebook or the iPhone whenever I discuss it in my lectures. So what can and cannot work when you want to educate the market? It’s all about what you want to educate them on.
Advertiser: Skilljar
Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.
ProductCraft
AUGUST 11, 2020
The week of March 16 saw higher education institutions shuttering their campuses, sending students home, and quickly moving to online learning. Read more » The post Fostering Stickiness and Retention in a Changing Educational Landscape appeared first on ProductCraft by Pendo.
Modus Create
NOVEMBER 1, 2021
Several other leading educational institutions such as Michigan State University, Columbia College, and the University of Hertfordshire have faced major cyberattacks in the last couple of years. . Why Is the Education Sector Prone to Cyberattacks?
Userpilot
SEPTEMBER 21, 2022
10 Best knowledge base software to educate your customers in 2022. Stonly is a user education and self-service support platform designed to help SaaS companies better engage their users.
BrainMates
JULY 22, 2022
. When you think about the education sector you might not immediately see how product fits into the equation. But just like any other sector, education is changing rapidly to embrace the advantages of the latest technology.
Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International
In this webinar, product design researcher Daniel Jenkins will teach you what it means to intentionally design a product that can be used by each and every user.
Userpilot
FEBRUARY 7, 2020
Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content.
Clint Padgett – Project Success
NOVEMBER 30, 2022
Additionally, Howard talks about the implications of managing the transition from in-person to online learning in higher education and how they quickly adapted. TRANSFORMING HIGHER EDUCATION IN A HYBRID ENVIRONMENT: A CONVERSATION WITH HOWARD MILLER.
Revulytics
JULY 12, 2019
For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. A consistent flow of educational content about optimizing the use of your software will demonstrate that they have a supportive partner that leads them down the road to improved productivity and business success. With detailed usage data in hand, your marketing team has precise points to address in educational content.
eG Innovations
JUNE 28, 2022
In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students. eG Enterprise for Educational Institutions.
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
Userpilot
APRIL 2, 2020
That’s why it’s essential that you educate them in some way. For now, all you really need to know is that an in-app tutorial is designed to educate your users. Product Experience in-app education in-app guidance in-app training in-app tutorials
Rahul Abhyankar
MARCH 1, 2018
Have MBA Programs Churn out Takers Not Makers] by Rana Foroohar based on her book “Makers & Takers: The Rise of Finance and Fall of American Business” talks about the state of business education in the US. For my friends in India, I am curious to know if … Continue reading Why Has Business Education Failed Business → Business Schools Career/Leadership Product ManagementThis article [Want to Kill Your Economy?
Product Management Unpacked
AUGUST 28, 2020
Product Leaders Product Management Education ms in product managementDiscover what's behind this year's outstanding cohort.
ProductCraft
FEBRUARY 8, 2019
This week on Product Love, I talked to Adam Avramescu, Head of Customer Education at Checkr. We spent a lot of time discussing the importance of customer education and why it should be a priority for all companies. Originally an educator, Adam sees huge potential for the customer education space to grow within SaaS companies. The post Product Love Podcast: Adam Avramescu, Head of Education at Checkr appeared first on ProductCraft by Pendo.
Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic
Experimenting as a way to explore new products, services, and business models can help eliminate the guesswork involved in building something your customers actually value. That said, it's often quite tricky to take your vision and figure out the first experiment to run. How do you get started? How can you ensure your experiments are well-designed? Join Nick Noreña, educator, entrepreneur, and currently an Innovation Coach at Kromatic, as he walks us through how we can figure out the right experiments to run for any product or service, and in organizations of all sizes.
Intercom, Inc.
DECEMBER 13, 2018
In this video, we chat about how our Sales team’s usage of educational video has helped shape the content itself into a more dynamic feature-specific format, increasing customer engagement (by ~84%) and reducing our cost to sale (~13% decrease in the sales cycle). The post How our sales team helped reboot our educational videos appeared first on Inside Intercom. video at Intercom.
TSIA
MARCH 12, 2020
In this blog, I’ll share what becoming LAER Efficient looks like for education services (ES) organizations and address the migration from the Traditional Transactional Stage to the Experiment Stage
Product Management Unpacked
SEPTEMBER 29, 2021
Product Leaders Product Management Education product management educationI’m excited to be named Product Executive in Residence (PXIR) at Carnegie Mellon University. This new PXIR role enables CMU to bring the voice of industry into classrooms and product leadership curricula.
Gainsight
JUNE 28, 2022
Here’s a statement that may make you spit out your coffee: TikTok is the future of product education. Not because TikTok videos are particularly educational, mind you. What does that have to do with product education? Product Education 101. Contextual educational content.
Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic
We all want to build successful products - and that means satisfied customers. Before anything else, you must understand what problems you can solve. The best way to do that is to get out of the building and start asking questions. But how can you make the most of those conversations, and ensure that you walk away with productive insights? Join Nick Noreña, educator, entrepreneur, and currently Innovation Coach and Advisor at Kromatic, as he covers how we can effectively action our findings from customer discovery conversations.
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