article thumbnail

Customer Education Examples to Ensure User Growth in SaaS

Userpilot

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition.

article thumbnail

The Significant Roles of Artificial Intelligence in The Education Sector

The Product Coalition

AI technology in education develops your learning method properly. Artificial intelligence-based education apps are fulfilling an essential role in developing the process of education and preparation methods. AI for online training doesn’t substitute educators.

Education 193
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2021 Engagement Benchmarks for Education Apps

Apptentive

Education was one of the hardest hit industries in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Education category. 2021 Engagement Benchmarks for Education Apps.

Education 238
article thumbnail

Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education?

article thumbnail

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

article thumbnail

How to Build an Effective Customer Education Strategy that Drives Adoption

Userpilot

With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program. The seven-step process to create an effective customer education strategy.

article thumbnail

How online education sites can improve their accessibility

TryMyUI

The post How online education sites can improve their accessibility appeared first on TryMyUI Blog. Usability Gallery Design Thinking Education How-To Usability Web DesignCOVID-19 created a necessity for far more schools to utilize digital spaces than ever before.

article thumbnail

How to Educate Stakeholders

Melissa Perri

There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? The class has bought in on validation before building, a focus on problems, and defined metrics. They can see the value, but they are afraid they will return to work and get shot down. Often they do. Unfortunately, there’s really not much you can do about […]. lean Product Management

Education 151
article thumbnail

“Software eating the world” creates a growing need to educate product managers.

Product Management Unpacked

Unfortunately, little has changed in the world of product management education, training or preparation to meet today’s high demand. Additionally, there are many certification providers and non-academic programs available to pursue an education in product management. While these existing pathways to product management have created professionals able to address business needs, the current education system is far from optimal.

Education 217
article thumbnail

The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service.

article thumbnail

A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

article thumbnail

The Ultimate Guide to SaaS Product Education

Userpilot

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

article thumbnail

How to Educate Stakeholders

Melissa Perri

There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? Your job is not to educate and train your entire company on this way of working. Remember, you're job is not to teach or educate. You're never too busy to spend time educating and improving yourself.

Education 120
article thumbnail

How to Manage, Scale, and Improve Your Customer Education Content (with insights from Heap)

Nadja Bozovic

We talked to Christy Hollingshead, VP of Customer Education and Engagement at Heap, and we share her insights, tips, and tricks to help you manage your educational content the right way

Article 130
article thumbnail

Customer Enablement Guide For SaaS: How to Empower Users Through Education and Drive Customer Success

Userpilot

An active community facilitates customer education and even encourages new users to sign up. How user journey maps can facilitate customer education : List all the important touchpoints and set goals across them, then continuously analyze to find friction areas and provide solutions.

article thumbnail

3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

article thumbnail

Customer Onboarding Lifecycle: How to Continuously Educate and Unlock Value For Your Users

Userpilot

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle.

article thumbnail

Educating the Market Starts With a Need

The Product Coalition

Educating the market is hard enough as is, but there is one thing without which you cannot succeed. This point is so important that I want to emphasize it once more: you can educate the market to use your product if the potential customers have a strong unmet need that your product can answer.

Education 114
article thumbnail

Four Ways Gainsight’s Education Team Uses Community to Extend Learning 

Gainsight

This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight.

article thumbnail

3 Ways To Educate the Market That Actually Work

The Product Coalition

Everyone knows educating the market is hard to nearly impossible, but people always bring up examples like Facebook or the iPhone whenever I discuss it in my lectures. So what can and cannot work when you want to educate the market? It’s all about what you want to educate them on.

Education 140
article thumbnail

Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.

article thumbnail

Fostering Stickiness and Retention in a Changing Educational Landscape

ProductCraft

The week of March 16 saw higher education institutions shuttering their campuses, sending students home, and quickly moving to online learning. Read more » The post Fostering Stickiness and Retention in a Changing Educational Landscape appeared first on ProductCraft by Pendo.

article thumbnail

Cybersecurity in the Education Sector Remains a Challenge

Modus Create

Several other leading educational institutions such as Michigan State University, Columbia College, and the University of Hertfordshire have faced major cyberattacks in the last couple of years. . Why Is the Education Sector Prone to Cyberattacks?

article thumbnail

10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

10 Best knowledge base software to educate your customers in 2022. Stonly is a user education and self-service support platform designed to help SaaS companies better engage their users.

article thumbnail

ReadyTech Bringing the Power of Product to the Education Sector

BrainMates

. When you think about the education sector you might not immediately see how product fits into the equation. But just like any other sector, education is changing rapidly to embrace the advantages of the latest technology.

article thumbnail

Product Design & Customer Experience: An Innovative View on Inclusive Product Development

Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International

In this webinar, product design researcher Daniel Jenkins will teach you what it means to intentionally design a product that can be used by each and every user.

article thumbnail

5 Customer Education Ideas to Reduce SaaS Churn

Userpilot

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content.

article thumbnail

TRANSFORMING HIGHER EDUCATION IN A HYBRID ENVIRONMENT: A CONVERSATION WITH HOWARD MILLER

Clint Padgett – Project Success

Additionally, Howard talks about the implications of managing the transition from in-person to online learning in higher education and how they quickly adapted. TRANSFORMING HIGHER EDUCATION IN A HYBRID ENVIRONMENT: A CONVERSATION WITH HOWARD MILLER.

article thumbnail

The Write Stuff: Using Software Analytics to Educate Customers

Revulytics

For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. A consistent flow of educational content about optimizing the use of your software will demonstrate that they have a supportive partner that leads them down the road to improved productivity and business success. With detailed usage data in hand, your marketing team has precise points to address in educational content.

article thumbnail

Monitoring Moodle Applications to Deliver High Quality Educational Services

eG Innovations

In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students. eG Enterprise for Educational Institutions.

article thumbnail

Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

article thumbnail

How to Use In-app Tutorials to Educate your Users and Increase Product Adoption

Userpilot

That’s why it’s essential that you educate them in some way. For now, all you really need to know is that an in-app tutorial is designed to educate your users. Product Experience in-app education in-app guidance in-app training in-app tutorials

article thumbnail

Why Has Business Education Failed Business

Rahul Abhyankar

Have MBA Programs Churn out Takers Not Makers] by Rana Foroohar based on her book “Makers & Takers: The Rise of Finance and Fall of American Business” talks about the state of business education in the US. For my friends in India, I am curious to know if … Continue reading Why Has Business Education Failed Business → Business Schools Career/Leadership Product ManagementThis article [Want to Kill Your Economy?

article thumbnail

Meet the MS in Product Management Class of 2020

Product Management Unpacked

Product Leaders Product Management Education ms in product managementDiscover what's behind this year's outstanding cohort.

article thumbnail

Product Love Podcast: Adam Avramescu, Head of Education at Checkr

ProductCraft

This week on Product Love, I talked to Adam Avramescu, Head of Customer Education at Checkr. We spent a lot of time discussing the importance of customer education and why it should be a priority for all companies. Originally an educator, Adam sees huge potential for the customer education space to grow within SaaS companies. The post Product Love Podcast: Adam Avramescu, Head of Education at Checkr appeared first on ProductCraft by Pendo.

article thumbnail

Design and Run Experiments That Actually Progress Your Business

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

Experimenting as a way to explore new products, services, and business models can help eliminate the guesswork involved in building something your customers actually value. That said, it's often quite tricky to take your vision and figure out the first experiment to run. How do you get started? How can you ensure your experiments are well-designed? Join Nick Noreña, educator, entrepreneur, and currently an Innovation Coach at Kromatic, as he walks us through how we can figure out the right experiments to run for any product or service, and in organizations of all sizes.

article thumbnail

How our sales team helped reboot our educational videos

Intercom, Inc.

In this video, we chat about how our Sales team’s usage of educational video has helped shape the content itself into a more dynamic feature-specific format, increasing customer engagement (by ~84%) and reducing our cost to sale (~13% decrease in the sales cycle). The post How our sales team helped reboot our educational videos appeared first on Inside Intercom. video at Intercom.

article thumbnail

Applying the LAER Model to Education Services

TSIA

In this blog, I’ll share what becoming LAER Efficient looks like for education services (ES) organizations and address the migration from the Traditional Transactional Stage to the Experiment Stage

article thumbnail

Product Executive in Residence, Brian Nejmeh Discusses Product Management at CMU

Product Management Unpacked

Product Leaders Product Management Education product management educationI’m excited to be named Product Executive in Residence (PXIR) at Carnegie Mellon University. This new PXIR role enables CMU to bring the voice of industry into classrooms and product leadership curricula.

Education 217
article thumbnail

What Is Product Education?

Gainsight

Here’s a statement that may make you spit out your coffee: TikTok is the future of product education. Not because TikTok videos are particularly educational, mind you. What does that have to do with product education? Product Education 101. Contextual educational content.

article thumbnail

How To Take Action on Customer Discovery

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

We all want to build successful products - and that means satisfied customers. Before anything else, you must understand what problems you can solve. The best way to do that is to get out of the building and start asking questions. But how can you make the most of those conversations, and ensure that you walk away with productive insights? Join Nick Noreña, educator, entrepreneur, and currently Innovation Coach and Advisor at Kromatic, as he covers how we can effectively action our findings from customer discovery conversations.