Who is more customer-centric: B2C product managers or B2B product managers?

Product Management Unpacked

finds interesting differences between how B2B (business-to-business) and B2C (business-to-consumer) product managers approach product management, especially as it relates to customer research. Instead, B2C product managers rely much more on the product use session recordings.

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The Role of Data Analytics in B2B vs B2C Product Management

Izenda

In B2C organizations, product managers can use an internal BI tool to collect, visualize, and analyze their most valuable resource – customer data. In turn, B2C companies can focus on creating a better user experience. For both B2B and B2C product managers, data analytics can open up new pathways to increased users, more revenue, and better decision-making. B2C companies tend to have more customers than B2B. For Product Managers B2B b2c product management

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Differences between B2B and B2C products

The Product Coalition

Having had experience developing and launching B2B and B2C products, it made me think about the differences between these two different product categories. #1 Whereas B2C products cannot be customized for your 100+ or 10000+ end customer base. On the other hand, B2C products need to be so intuitive as to have minimum to null onscreen support. B2C products on the other hand do not require dedicated hand-holding. product b2b enterprise-sales customization b2c

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What’s the Difference Between a B2C vs a B2B Product Manager?

The Product Coalition

Transitioning from a B2C to a B2B Product Management role is not easy. Here are five key differences between these two roles. Continue reading on Product Coalition ». b2b-products career-change product-management b2c-products technology

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North Star Metric: What Is It And How to Find Yours [+10 B2B and B2C examples]

Userpilot

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them.

The biggest thing funding does to a B2C startup

NextBigWhat

Well, the biggest thing funding can do to a B2C startup is not just hiring talent or spending on customer acquisition, but on managing support. Let’s just accept that customers… The post The biggest thing funding does to a B2C startup appeared first on NextBigWhat. Product Management

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Customer-Led Growth is Product Management

Feedback Loop

User Experience User Research Innovation B2C B2B Career Leadership Startup Design Customer Led GrowthTrish Wethman is the chief customer officer for Best Egg.

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Why Product Management for B2B Needs to be Different From B2C

Mind the Product

In a successful B2C product, you have (hopefully) millions of customers. Often in B2C, there isn’t a large direct sales team. If you’re trying to apply product management best practice to your role, or you’re looking to make a switch between B2B and B2C products, then you should keep these differences in mind. The post Why Product Management for B2B Needs to be Different From B2C appeared first on Mind the Product.

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Why Product Planning for B2B should be different than B2C

The Product Coalition

Customer Insights In a successful B2C product, you have (hopefully) millions of customers. Relationship With Sales Teams Often in B2C, there isn’t a large direct sales team. Conclusion If you’re trying to apply product management best practice to your role, or you’re looking to make a switch between B2B and B2C products, you should keep these differences in mind. b2b b2c product product-management

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Customer Feedback is Product Management

Feedback Loop

Directors User Research Influencing Stakeholders B2C B2B Aspiring PMs Career Leadership Enterprise Startup Executives Managers DesignShay Howe is senior vice president of platform strategy at ActiveCampaign.

Validating Opportunities is Product Management

Feedback Loop

User Experience User Research Influencing Stakeholders Innovation B2C Career StartupLuke Anderson is co-founder of Cann.

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5 Things I Learned During The Transition From B2B to B2C

The Product Coalition

3 years ago I decided it’s time for me to leave my product role in a large B2B software company and start my own B2C startup called Missbeez. I would like to share with you some of the insights of my journey so far and the key differences between leading a B2B product and a B2C one. Switching sides to B2C, and suddenly the decision maker is the user himself. said Number 6 and couldn’t be more wrong… As your B2C product grows, your customers become nothing but numbers.

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Lessons Learned in 33 Years in the Software Industry

bpma ProductHub

This year, Business of Software Conference USA is in Boston,… Product Marketing Community Product Management Resources Feedback research Usability Design Communication Innovation Product Strategy B2B B2C SoftwareSeth Godin on Making Software Seth Godin spoke at Business of Software Conference USA last year to share some of the many lessons that he has learned in his 33 years in the software industry. You can watch the talk or read a transcript here.

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Data-Driven Strategy is Product Management

Feedback Loop

Directors User Research Influencing Stakeholders B2C B2B Aspiring PMs Career Leadership Enterprise Startup Executives Managers DesignSatnam Singh is the Chief Product Officer, tax and trade for Thomson Reuters.

Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Inside Intercom

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues.

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Insider Tips on Running Double-Sided Marketplaces

Mind the Product

Product Development Process Product Strategy B2B B2C Brisbane double-sided marketplace Interview Marketplace marketplace products marketplaces multi-sided marketplace ProductTank Roundtable

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Is consolidation of B2B, B2C, and B2E apps a good idea?

The Product Coalition

When it comes to a business mobile app implementation based on one among B2C, B2E, and B2B or all three of them, which is the best strategy between treating them separately and together? An app created for B2E interaction will barely have anything common to serve the purpose of B2C interaction. The shared user experience isn’t the mere benefit of merging B2E, B2B, and B2C into a single platform. Is consolidation of B2B, B2C, and B2E apps a good idea?

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Dispelling 3 myths stopping B2B Product Managers using B2C product research tactics?—?Terem…

The Product Coalition

Dispelling 3 myths stopping B2B Product Managers using B2C product research tactics Product Managers of Business-to-Business (B2B) products keep telling me that “the tactics consumer product companies use just aren’t relevant for us in customer development”. The techniques and tactics used by B2C companies to rapidly gain data to do customer development on new products and features are relevant right now, and only getting more relevant each day.

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What B2B Can Learn from B2C Companies About Customer Satisfaction

TSIA

Here’s a look at what the world of B2B (business-to-business) can learn about improving customer survey response rates from B2C (business-to-consumer) companies For Services organizations, capturing crucial Voice of the Customer (VoC) data can be a challenge.

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How B2C companies are using live chat to drive sales and offer a personalized customer experience

Inside Intercom

The post How B2C companies are using live chat to drive sales and offer a personalized customer experience appeared first on Inside Intercom. For online businesses, customer experience is king. It can be pretty simple if you listen to what your customers want, which usually boils down to a personalized, quick and low friction experience. Channels like live chat and self-service are highly preferred when it comes to customers getting answers to their questions.

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How I got my job in Product: Ashley Fidler, CPO

Mind the Product

This area has a special blend of pure product, operations and tech that doesn’t seem to be as prominent in the B2C world. Enterprise product, especially in machine learning, is more of a hybrid role than B2C product roles seem to be.

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4 Great Strategies for B2C Lead Generation

AB Tasty

This article was originally posted on AB Tasty as 4 Great Strategies for B2C Lead Generation. All businesses rely on attracting new customers. But, appealing to the modern consumer has become increasingly difficult. Lead generation needs to be personalized, innovative and focused on providing value to your target audience. It’s about cultivating a relationship with people that gradually convinces them that your product or service is exactly what they’ve been looking […].

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Secrets to successful B2B product management: Part 2

Mind the Product

Continuing our look at how to be successful in B2B product management, we speak to senior product people to learn what they love about product management in a business-to-business environment, how it differs from B2C, their biggest challenges, and their advice for other B2B product people. [.]

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productboard recognized on the 2020 Enterprise Tech 30

ProductBoard

Private enterprise tech companies are driving business growth and innovation globally, but unlike public companies or their B2C counterparts, it can be difficult to tell which have real momentum and business potential.

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Customer Innovation is the Best

Proficientz

Obstacle 2: Gensler is a B2B product organization vs. B2C, which requires a broader view of the customer (beyond users) when it comes to product strategy. Customer innovation comes in many forms, and you can always count on customers for great ideas to improve your products.

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Harnessing Culture & Using Data To Build Value For Your Business | Sarah McVittie | BoS 2019

Business of Software Conference

In this talk from BoS Europe 2019, Sarah discusses why Dressipi started as a B2C play but the data it collected on customers has a much higher value to fashion retailers as it enables them to forecast demand more effectively and reduce their unsold inventory. .

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A Guide to Boosting Lead Generation With SEO

AB Tasty

As I mentioned in a previous article on B2C […]. There are several elements that go into creating a successful marketing plan for our digital era—with two important tactics being lead generation and SEO. Lead generation is the process of cultivating an interest in your business to build an ongoing list of potential clients (or ‘leads’). This article was originally posted on AB Tasty as A Guide to Boosting Lead Generation With SEO. Conversion Optimization

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Centercode Named Finalist in 2019-20 Cloud Awards

Centercode

Centercode, a leading provider of Customer Validation solutions for global B2B and B2C enterprises, has been declared a finalist this week in the international Cloud Computing Awards program, The Cloud Awards. Laguna Hills, CA.

Defining Success In A B2B Startup with Anjali of Thoughtspot #FWDRadio

NextBigWhat

With B2C products, startups can work with many standard metrics to define ‘success’ and find a pathway for growth that works for them. However, things can be a lot trickier with B2B products and Anjali shares her thoughts on how this issue can be tackled.

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Product Retention: How Your Go-to-Market Approach Impacts Churn

ProductCraft

B2C companies like Handy and Uber, for example, had amazing sign-on deals to acquire new customers. Retention is a key factor that can make or break a SaaS business, especially during an economic downturn. In the early 2010s, we all saw the risks of paying a lot upfront.

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Building MVP In a B2B SaaS Setup with Anjali of Thoughtspot #FWDRadio

NextBigWhat

Is building a B2B MVP different from a B2C MVP? Does it require a different approach in the context of SaaS? How should one go about it? All of this and more in this clip with Anjali Kumari. Anjali Kumari is the Senior Director of Product Management at Thoughtspot.

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4 common cash flow problems and how to fix them

TradeGecko

Regardless of whether you’re a B2B wholesaler or a B2C merchant, maintaining a healthy cash flow is essential to running a successful business and building the foundations you need to grow over time. Without adequate forecasting, cash flow problems can creep up unexpectedly even for highly profitable businesses. Business Growth Productivity

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The Struggles of the B2B Software Product Manager

ProductCraft

Being the product manager of a B2B (aka enterprise) product may not seem all that glamorous when compared to B2C. While everyone is talking about the coolest Pinterest, Uber, and Airbnb features, the work of an enterprise software PM is rarely considered “sexy.” ” What are the intricacies and complexities of this “underdog” B2B PM world? Read more » The post The Struggles of the B2B Software Product Manager appeared first on ProductCraft by Pendo.

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“Software eating the world” creates a growing need to educate product managers.

Product Management Unpacked

When I started in product management in the mid-1980s, most product managers were hired to work in traditional B2C businesses, which is where the idea of product management originated. Product managers were difficult to hire even when the need for talent was coming more specifically from enterprise and B2C software and technology companies. Digital transformation impacts almost everything, so the demand for product management continues to increase – every day.

The State of Customer Experience Report – CX statistics to help you move in the right direction

Usersnap

We pivoted the data to compare trends of B2B companies versus B2C, highlighting the companies with established CX practices and strategies. The ownership of CX differs in B2B and B2C business models. Especially if you’re B2C.