Hi Fly: A Lean Airline Story

Melissa Perri

I had never heard of this HiFly airline before. HiFly is an airline for hire. Because their planes are unmarked, they can fly routes for all major airlines and private companies. When an airline like Norwegian is starting out, they don’t invest in new planes until they can justify the cost. It also greatly reduces the risk for starting new airlines. In addition to saving the butts of new airlines, HiFly is also used to test new flight routes.

Dear Strategy 111: Rethinking Airline Strategies

Dear Strategy

On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. The post Dear Strategy 111: Rethinking Airline Strategies appeared first on Dear Strategy.

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Rethinking Airline Strategies

Dear Strategy

On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. Now, it’s important to note that, being a frequent flyer, I do have fairly decent status with my current airline of choice.

From Airline to Super App ? The Journey of AirAsia

Mind the Product

The post From Airline to Super App – The Journey of AirAsia appeared first on Mind the Product.

Webinar: How Southwest Airlines’ Agile Transformation Helped Them Adapt to Unpredictable Challenges

Agile Velocity

According to Airlines for America, U.S. passenger airlines incurred $35B in net losses in 2020 because of the pandemic. For the past few years, Southwest Airlines has been building Agile capabilities within their organization to adapt to any challenge thrown their way.

Core Values and Agility Move Southwest Airlines Through the Good & Challenging Times | Emily Beatty & David Hawks

Agile Velocity

There have been many times in Southwest Airlines history where times were great. Watch this video to explore how Southwest Airlines’ core values and agility enabled their teams to come together during times of crisis and work towards the same goal. .

Connecting with customers in real time: Q&A with Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines

UserTesting

In a recent webinar, guest speakers Devin Harold, UX Research Manager at Verizon, and Nayaab Lokhandwala, UX Researcher at Alaska Airlines, sat down with us to share how they’ve been leveraging the power of customer interviews with UserTesting’s Live Conversation … The post Connecting with customers in real time: Q&A with Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines appeared first on UserTesting Blog.

Boeing Product Managers Struggle To Come Back From The 737 MAX Disaster

The Accidental Product Manager

This was followed in March when Ethiopian Airlines Flight 302, involving the same Max jet model, also crashed minutes after takeoff, killing all 157 people on board. Once that is taken care of, it is possible that MAX airline customers may look for ways to delay the delivery of the planes that they have purchased simply because the grounding of the 737 MAX planes means that they will have now missed the busy summer season.

Stop Blaming the User

Melissa Perri

But my experience with United Airline’s customer service this morning completely killed my good mood. I’m finally going home from a long business trip and I’m very excited. They keep blaming me for their mistake. It’s a story I know well because I see it so commonly in Product Management too. When I was booking […

Power Search across the Web

Roy Madden

You’re looking for ground-breaking stories and reports about the airline industry. First, click on the search icon to open Power Search, select the new Across the web tab, and search for the airlines topic. Go to Power Search across the Web and search for airlines.

Airbus Product Managers Focus On New Smaller Airplanes

The Accidental Product Manager

They spend over two decades trying to get airlines interested in buying it. The reason that this plane was not successful was because airlines didn’t think that they could fill the 555 seats and the fact that the aircraft cost US$445.6M.

Don’t Upset Your Customers – Maybe

Pragmatic Marketing

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines. I happen to be a frequent flier on American Airlines and am unhappy when I find myself on any airline except American.

Don’t Upset Your Customers – Maybe

Pragmatic Marketing

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines. I happen to be a frequent flier on American Airlines and am unhappy when I find myself on any airline except American.

Leaders & Lessons That Changed My 2018

Product Club

Jorge (VP, Head of Web & Mobile Delivery, Emirates Airlines) : Be clear, specific, and aware to build and manage the message and perception in executive situations. Gareth (Head of Mobile Delivery, Emirates Airlines) : The importance of accountability can’t be understated. Mentors are all around us when we look through our life and workplace. For me, 2018 was filled with inspiring and varied individuals and leadership styles.

How to Avoid Patch-Work Innovation

The Product Coalition

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food.

Travel Apps: 2022 Mobile Customer Engagement Benchmarks

Apptentive

We see Fly Delta [the app] as a way to complement their expertise and extend their warmth and problem-solving savvy beyond traditional Delta touchpoints to make travel a part of the journey you can look forward to,” Ed Bastian, CEO of Delta Airlines.

Travel 171

Virtual Concierge Disrupt the Hospitality Industry These Days

The Product Coalition

Virtual concierge solutions solving problems effectively Hotels and airlines use virtual concierge apps and hire third-party concierge firms to enhance guest satisfaction. For example, Spirit Airlines integrates with MyAssist to provide trip planning services, reservations, and event tickets.

Scaling Innovation: Making Analytics and Data Management Part of the Corporate DNA

TIBCO - Thought Leadership

When your flight gets canceled, but the airline calls you to let you know they have already re-booked you and got your luggage on the correct flight—that’s data-driven innovation. . Reading Time: 3 minutes. Are you able to scale the innovation of your data-driven decisioning?

How a Well-designed Mobile App can Eliminate the Stress of Travel

Apptentive

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization. You have exactly three minutes until they close the gate doors.

Travel 116

Post-Pandemic Mobile App Improvement Strategies by Industry | Travel & Hospitality, Retail & Shopping, Food & Drink

Apptentive

The first app is an airline, which has seen a massive drop in DAU. The data tells us that the lodging industry was impacted more quickly than the airline industry as COVID-19 began to take hold in the US, even though both industries were hit hard.

Travel 206

Close Your Eyes and Imagine a Strategy. Let Me Guess: Got Nothing?

The Product Coalition

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. When an existing airline attempts a short-hop flight, the airports they fly into (the major urban hubs) take a long time for passengers to get to. There is a big trend emerging in airline de-regulation. Close your eyes for a minute and imagine a strategy.

A good vision doesn’t have to be hairy

Radical Product

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Photo by Alexas_Fotos on Unsplash Unpacking old myths about what makes a good vision so we can adopt a new, radical approach.

Stop Blaming the User

Melissa Perri

But my experience with United Airline’s customer service this morning completely killed my good mood. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? I’ve bet you felt that too on just about any airline. I’m finally going home from a long business trip and I’m very excited. They keep blaming me for their mistake. It’s a story I know well because I see it so commonly in Product Management too.

Enterprise CS 301: Measure Business Impact the Right Way

Gainsight

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding.

5 Key Responsibilities of a Product Owner

ProductPlan

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? If there’s a more widely misunderstood job title than “product owner,” we’d like to see it.

Locked-In Syndrome: What we can learn from Boeing’s 737 Max decisions

Radical Product

Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. Using the same 737 platform was attractive to airlines in that it was the cheaper option and didn’t require additional training for pilots. The 737 was Boeing’s best-selling product. Pilots were comfortable flying it.

Announcing TSIA’s B2B Social Engagement Rating

TSIA

As the airlines learned this year, one negative customer experience can not only go viral on social, it can wind up as the headline of the five o’clock news. The old adage, “Happy customers tell three people, and unhappy customers tell ten,” has become very outdated, with unhappy customers complaining to millions via Twitter, Facebook, Snapchat, etc.

Key Mobile Strategies for Travel Apps During the Reopening Process

Apptentive

If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year.

Travel 145

Writing Context Scenarios? Start at the End

Atomic Spin PM

Take booking airline tickets, for example. We might start with the user opening the [insert airline] app on their phone and searching for round-trip flights from Boston to Grand Rapids for February 2–7. The user’s goal is not to use an airline app; it’s to get to and from Grand Rapids safely. Since we are developing software for an airline, let’s go with the scenario of returning home from the airport.

Product in Practice: Finding the Best Way to Communicate with Different Stakeholders

Product Talk

First, there are the businesses, like CLEAR, that work directly with Human API, then the partners those businesses work with, like airlines, and ultimately the consumers themselves. Continuous discovery is more of a journey than a destination.

Product For Legacy Companies

svpg

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. Most airlines are trying very hard to entice their customers to purchase their air travel online directly through the airline’s site.

379: Product strategy is changing. Are you ready? – with Ron Adner, PhD

Product Innovation Educators

Examples of classic disruption like Southwest Airlines relied on new technology, but the industry was the same. What product managers need to know about having an ecosystem strategy. Today we are talking about strategy.

A Smarter Airport for Success that’s Terminal

TIBCO - Thought Leadership

You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. Furthermore, nailing a slick and seamless experience even before customers board their flight becomes a strategic advantage to stay competitive, particularly when airlines are having to look to additional revenue streams, such as on-site retail outlets, to boost profits and meet the heightened expectations of today’s passenger.

Ability to Pay vs. Willingness to Pay

Pragmatic Marketing

Airlines try to distinguish business travelers from vacation travelers. In a recent Pragmatic Marketing Price class, one student “corrected” me to say it wasn’t willingness to pay that matters in pricing, rather it was ability to pay. It was challenging to change his mind, mostly because he was in the middle of an emotional pricing situation with his son and a local college. The college was digging deep into details of his income and his assets.

The Hottest Video Marketing Trends Expected in 2021

The Product Coalition

A great instance is a 360-degree video advertisement produced by Hong Kong Airlines. We expect that these six biggest video marketing trends will dominate in our online reality in the upcoming year.