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Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. The 737 was Boeing’s best-selling product. MORE
Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. What kind of products do you build? Awesome products, to be sure, but are they high touch or high volume? MORE
On my airline, "for your convenience we no longer take cash; we only take credit cards." When we're talking about positioning and messaging, I always reflect on the falseness of many messages: customers come first; we're here to help you; we're scalable. Just saying it doesn't make it so. MORE
These weeks have been successfully run everywhere from banks to airlines to charities. Design Sprints allow you to get to the crux of your problem and explore a solution, quicker than other ways of working. MORE
I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. MORE
There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? What’s so transformative about artificial intelligence (AI), anyway? MORE
Jorge (VP, Head of Web & Mobile Delivery, Emirates Airlines) : Be clear, specific, and aware to build and manage the message and perception in executive situations. Gareth (Head of Mobile Delivery, Emirates Airlines) : The importance of accountability can’t be understated. Mentors are all around us when we look through our life and workplace. For me, 2018 was filled with inspiring and varied individuals and leadership styles. MORE
Southwest Airlines gives us a great case study here. In the 1970s, all the incumbent major airlines had purchased the rights to the gates of the major airports, thus preventing new airlines from flying out of them. MORE
Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. What kind of products do you build? Awesome products, to be sure, but are they high touch or high volume? MORE
Unfortunately, that redesigned site no longer exists online anymore, since Virgin America experienced serious financial difficulties and got sold to Alaska Airlines. I have spent more than 15 years with UX design agencies. MORE
Remember the last time you had to call an airline to change your flight and got stuck in a voice recognition circle of hell? The chatter at SXSW this year was all about the chatbot. MORE
I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) MORE
I remember like it was yesterday walking on the Southwest Airlines plane with my brother, wife, family members and friends. MORE
Airline websites illustrate such a phenomenon when they can focus on designing a much user-friendly booking experience than online travel agents (OTAs) or meta search price comparison websites. MORE
I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) MORE
Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way. Living in the present, I often forget how fast the world is changing. MORE
But my experience with United Airline’s customer service this morning completely killed my good mood. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? I’ve bet you felt that too on just about any airline. MORE
Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. You might know the term culture fit. MORE
– Francis Brown, Product Development Manager at Alaska Airlines. Let’s be real: product management can be challenging. MORE
For example, a spike in oil prices a few years ago prompted a series of fuel conservation and new revenue initiatives for airlines that then dictated spending priorities in engineering, marketing, customer service, and many other operational departments. Wealth made simple: news and articles from IRC Wealth. Most B2B organizations use a M arket R equirements D ocument (MRD) for driving new solutions to market. MORE
Take booking airline tickets, for example. We might start with the user opening the [insert airline] app on their phone and searching for round-trip flights from Boston to Grand Rapids for February 2–7. MORE
From banks to athletic brands and airlines, companies gather data on us. Editor’s Note: The following is adapted from co-author David Meerman Scott’s upcoming book, Fanocracy: How to Turn Fans into Customers and Customers into Fans. It released in January 2020. MORE
Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. MORE
Here’s what we learned about unlearning the past from a lively discussion with Barry, Anna Kuriakose (Chief Product Officer at TotallyMoney), Reshma Shaikh (VP of Strategy and Operations for Springer Nature), and Glenn Morgan (Head of Digital at International Airlines Group). MORE
You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. A digital solution that can bring greater efficiency and integration to the myriad of operational systems is non-negotiable for today’s airline operator. MORE
The post From Airline to Super App – The Journey of AirAsia appeared first on Mind the Product. MORE
I had never heard of this HiFly airline before. HiFly is an airline for hire. Because their planes are unmarked, they can fly routes for all major airlines and private companies. It also greatly reduces the risk for starting new airlines. MORE
For instance, in an airline app, notification about “Your Flight AA001 is now boarding at Gate B99” can be all information a user needs. MORE
But my experience with United Airline’s customer service this morning completely killed my good mood. I’m finally going home from a long business trip and I’m very excited. They keep blaming me for their mistake. It’s a story I know well because I see it so commonly in Product Management too. When I was booking [… MORE
My first business trip was from Dallas Love Field (DAL) to San Antonio (SAT) on Southwest Airlines. Don't drop the ball; either arrange for someone to catch it or let your boss know.—Julie —Julie Bick, author, All I Really Need to Know in Business I Learned at Microsoft. MORE
In a recent webinar, guest speakers Devin Harold, UX Research Manager at Verizon, and Nayaab Lokhandwala, UX Researcher at Alaska Airlines, sat down with us to share how they’ve been leveraging the power of customer interviews with UserTesting’s Live Conversation … The post Connecting with customers in real time: Q&A with Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines appeared first on UserTesting Blog. MORE
This was followed in March when Ethiopian Airlines Flight 302, involving the same Max jet model, also crashed minutes after takeoff, killing all 157 people on board. At the same time, some airlines may decide that they want to receive their aircraft earlier than was originally scheduled. MORE
Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. Most airlines are trying very hard to entice their customers to purchase their air travel online directly through the airline’s site. MORE
United Airlines, Jeep, and Nine West are not doing so well. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Product-market fit case studies. MORE
We also have a number of customers in hard hit industries like airlines and hospitality.” How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. MORE
On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. Now, it’s important to note that, being a frequent flyer, I do have fairly decent status with my current airline of choice. MORE
On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. The post Dear Strategy 111: Rethinking Airline Strategies appeared first on Dear Strategy. MORE
Airlines try to distinguish business travelers from vacation travelers. In a recent Pragmatic Marketing Price class, one student “corrected” me to say it wasn’t willingness to pay that matters in pricing, rather it was ability to pay. MORE
He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. MORE
Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. MORE
Notable clients: Pepsi, United Airlines. Any great app begins with a great idea. What comes after, though, is a long and complex process. It takes expertise, creativity, and time to turn an abstract concept into a design that users love. MORE
Airlines Related Topics 
Dear Strategy
MAY 23, 2020
On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. The post Dear Strategy 111: Rethinking Airline Strategies appeared first on Dear Strategy.
Mind the Product
MAY 29, 2020
The post From Airline to Super App – The Journey of AirAsia appeared first on Mind the Product.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Dear Strategy
MAY 11, 2020
On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. Now, it’s important to note that, being a frequent flyer, I do have fairly decent status with my current airline of choice.
Melissa Perri
DECEMBER 29, 2015
I had never heard of this HiFly airline before. HiFly is an airline for hire. Because their planes are unmarked, they can fly routes for all major airlines and private companies. It also greatly reduces the risk for starting new airlines.
The Product Coalition
MARCH 1, 2019
Southwest Airlines gives us a great case study here. In the 1970s, all the incumbent major airlines had purchased the rights to the gates of the major airports, thus preventing new airlines from flying out of them.
The Accidental Product Manager
JUNE 10, 2019
This was followed in March when Ethiopian Airlines Flight 302, involving the same Max jet model, also crashed minutes after takeoff, killing all 157 people on board. At the same time, some airlines may decide that they want to receive their aircraft earlier than was originally scheduled.
|
Melissa Perri
OCTOBER 23, 2016
But my experience with United Airline’s customer service this morning completely killed my good mood. I’m finally going home from a long business trip and I’m very excited. They keep blaming me for their mistake. It’s a story I know well because I see it so commonly in Product Management too. When I was booking […
Pragmatic Marketing
SEPTEMBER 20, 2018
I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.)
Pragmatic Marketing
SEPTEMBER 19, 2018
I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.)
The Product Coalition
MAY 3, 2020
I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food.
Product Club
JANUARY 6, 2019
Jorge (VP, Head of Web & Mobile Delivery, Emirates Airlines) : Be clear, specific, and aware to build and manage the message and perception in executive situations. Gareth (Head of Mobile Delivery, Emirates Airlines) : The importance of accountability can’t be understated. Mentors are all around us when we look through our life and workplace. For me, 2018 was filled with inspiring and varied individuals and leadership styles.
|
The Product Coalition
FEBRUARY 12, 2019
Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation.
Apptentive
JUNE 11, 2019
Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc.
StudioTeam
JUNE 7, 2019
Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way. Living in the present, I often forget how fast the world is changing.
Atomic Spin PM
OCTOBER 23, 2018
Take booking airline tickets, for example. We might start with the user opening the [insert airline] app on their phone and searching for round-trip flights from Boston to Grand Rapids for February 2–7.
Under10 Playbook
NOVEMBER 2, 2016
On my airline, "for your convenience we no longer take cash; we only take credit cards." When we're talking about positioning and messaging, I always reflect on the falseness of many messages: customers come first; we're here to help you; we're scalable. Just saying it doesn't make it so.
StudioTeam
FEBRUARY 26, 2019
Unfortunately, that redesigned site no longer exists online anymore, since Virgin America experienced serious financial difficulties and got sold to Alaska Airlines. I have spent more than 15 years with UX design agencies.
Radical Product
APRIL 16, 2019
Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. The 737 was Boeing’s best-selling product.
TIBCO - Thought Leadership
NOVEMBER 27, 2017
You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. A digital solution that can bring greater efficiency and integration to the myriad of operational systems is non-negotiable for today’s airline operator.
Pragmatic Marketing
MAY 3, 2018
Airlines try to distinguish business travelers from vacation travelers. In a recent Pragmatic Marketing Price class, one student “corrected” me to say it wasn’t willingness to pay that matters in pricing, rather it was ability to pay.
Melissa Perri
OCTOBER 23, 2016
But my experience with United Airline’s customer service this morning completely killed my good mood. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? I’ve bet you felt that too on just about any airline.
Product Innovation Educators
JUNE 8, 2018
United Airlines, Jeep, and Nine West are not doing so well. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Product-market fit case studies.
Pragmatic Marketing
MARCH 6, 2019
Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. What kind of products do you build? Awesome products, to be sure, but are they high touch or high volume?
Pragmatic Marketing
MARCH 6, 2019
Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. What kind of products do you build? Awesome products, to be sure, but are they high touch or high volume?
Pragmatic Marketing
FEBRUARY 3, 2020
From banks to athletic brands and airlines, companies gather data on us. Editor’s Note: The following is adapted from co-author David Meerman Scott’s upcoming book, Fanocracy: How to Turn Fans into Customers and Customers into Fans. It released in January 2020.
svpg
DECEMBER 29, 2015
Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. Most airlines are trying very hard to entice their customers to purchase their air travel online directly through the airline’s site.
Under10 Playbook
NOVEMBER 2, 2016
My first business trip was from Dallas Love Field (DAL) to San Antonio (SAT) on Southwest Airlines. Don't drop the ball; either arrange for someone to catch it or let your boss know.—Julie —Julie Bick, author, All I Really Need to Know in Business I Learned at Microsoft.
The Product Coalition
DECEMBER 9, 2019
Airline websites illustrate such a phenomenon when they can focus on designing a much user-friendly booking experience than online travel agents (OTAs) or meta search price comparison websites.
Mind the Product
JUNE 25, 2019
Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. You might know the term culture fit.
Gainsight
MARCH 31, 2020
We also have a number of customers in hard hit industries like airlines and hospitality.” How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days.
Mind the Product
FEBRUARY 10, 2020
He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few.
Mind the Product
SEPTEMBER 29, 2017
These weeks have been successfully run everywhere from banks to airlines to charities. Design Sprints allow you to get to the crux of your problem and explore a solution, quicker than other ways of working.
Apptentive
OCTOBER 11, 2018
– Francis Brown, Product Development Manager at Alaska Airlines. Let’s be real: product management can be challenging.
Mind the Product
MARCH 5, 2020
For instance, in an airline app, notification about “Your Flight AA001 is now boarding at Gate B99” can be all information a user needs.
Mind the Product
APRIL 5, 2017
Remember the last time you had to call an airline to change your flight and got stuck in a voice recognition circle of hell? The chatter at SXSW this year was all about the chatbot.
Proficientz
FEBRUARY 1, 2017
For example, a spike in oil prices a few years ago prompted a series of fuel conservation and new revenue initiatives for airlines that then dictated spending priorities in engineering, marketing, customer service, and many other operational departments. Wealth made simple: news and articles from IRC Wealth. Most B2B organizations use a M arket R equirements D ocument (MRD) for driving new solutions to market.
Mind the Product
NOVEMBER 20, 2018
Here’s what we learned about unlearning the past from a lively discussion with Barry, Anna Kuriakose (Chief Product Officer at TotallyMoney), Reshma Shaikh (VP of Strategy and Operations for Springer Nature), and Glenn Morgan (Head of Digital at International Airlines Group).
Appsee
OCTOBER 31, 2018
Notable clients: Pepsi, United Airlines. Any great app begins with a great idea. What comes after, though, is a long and complex process. It takes expertise, creativity, and time to turn an abstract concept into a design that users love.
Mind the Product
JULY 25, 2019
There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? What’s so transformative about artificial intelligence (AI), anyway?
Gainsight
MARCH 6, 2020
I remember like it was yesterday walking on the Southwest Airlines plane with my brother, wife, family members and friends.
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