Alchemer Mobile

APRIL 12, 2022

We see Fly Delta [the app] as a way to complement their expertise and extend their warmth and problem-solving savvy beyond traditional Delta touchpoints to make travel a part of the journey you can look forward to,” Ed Bastian, CEO of Delta Airlines. Data included: Ratings and reviews. Retention.

Travel 261

Travel User Testing Research Software Feedback Software 261

Dear Strategy

MAY 11, 2020

On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. But now, more than ever, airlines may need to start re-thinking their strategies – especially with respect to how they’ve been treating their customers. And boy was I right!

Airlines 52

Airlines Strategy Workshop Customer Experience 52

The Product Coalition

MARCH 1, 2019

Southwest Airlines gives us a great case study here. In the 1970s, all the incumbent major airlines had purchased the rights to the gates of the major airports, thus preventing new airlines from flying out of them. However, this approach had also caused those incumbent airlines to abandon gates at smaller airports.

Airlines 66

Airlines Analytic Tools Strategy Leadership 66

Agile Velocity

AUGUST 24, 2020

There have been many times in Southwest Airlines history where times were great. Watch this video to explore how Southwest Airlines’ core values and agility enabled their teams to come together during times of crisis and work towards the same goal. . About Emily Beatty | Strategist @ Southwest Airlines.

Airlines 65

Airlines Agile Customer Experience Leadership 65

Dear Strategy

MAY 23, 2020

On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. But now, more than ever, airlines may need to start re-thinking their strategies – especially with respect to how they’ve been treating their customers.

Airlines 52

Airlines Strategy Workshop Customer Experience 52

Alchemer Mobile

OCTOBER 11, 2018

– Francis Brown, Product Development Manager at Alaska Airlines. If we listen to the customer and give them what they need, they’ll reciprocate with love and loyalty to your brand.”. Only move forward with creating a product that will be ‘above the bar.’”. – Brian Lawley, CEO and founder of the 280 Group. Bill Gates, Microsoft.

Product Management 225

Product Management Product Manager Airlines Customer Experience 225

Alchemer Mobile

FEBRUARY 18, 2021

If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For the travel category, the data looked vastly different than any other industry.

Travel 230

Travel Feedback Software User Testing Strategy 230

The Product Coalition

OCTOBER 11, 2021

Virtual concierge solutions solving problems effectively Hotels and airlines use virtual concierge apps and hire third-party concierge firms to enhance guest satisfaction. For example, Spirit Airlines integrates with MyAssist to provide trip planning services, reservations, and event tickets.

Airlines 158

Airlines Travel Software Development Software Developers 158

Product Innovation Educators

NOVEMBER 9, 2020

When I was working with an airline company, we brought legal and compliance into the room early in the project and presented our innovation framework, then asked for all the criteria they needed before they could sign off on the project. People also try to avoid legal and compliance.

Finance 341

Finance Product Research Airlines Customer Experience 341

Roy Madden

OCTOBER 1, 2020

Travel and hospitality: Airline Economics Online. Airline Economics is the leading and largest finance & leasing global publication for the aviation sector, reaching industry professionals from lessors, investors, banks, airlines, law firms & MROs.”. The daily Airline Economics newsletter gets granular.

Airlines 106

Airlines User Testing Entertainment Finance 106

Product Innovation Educators

NOVEMBER 23, 2020

He talked with over 140 global business leaders, includes leaders at Google, Microsoft, Coca-Cola, Feeding America, United Way, Verizon, Southwest Airlines, and many more. He talked with over 140 global business leaders, includes leaders at Google, Microsoft, Coca-Cola, Feeding America, United Way, Verizon, Southwest Airlines, and many more.

Product Management 181

Product Management Product Manager Airlines Data Visualization 181

The Product Coalition

JULY 19, 2022

For example, in the airline industry, we have upgrades for frequent travelers, or in the hospitality industry, we have upgraded hotel rooms or upgrade them to premium for car rentals. For example, in the Airline industry, we can Add a hotel or rent a car at the checkout instead of booking them separately.

User Friction 148

User Friction Customer Experience User Testing Customer Feedback 148

The Product Coalition

DECEMBER 28, 2020

A great instance is a 360-degree video advertisement produced by Hong Kong Airlines. They create a feeling that customers try a product before purchasing it. 360-degree videos constitute a new visual experience for consumers that can help brands earn their loyalty. They allow consumers to buy products right on the spot.

Marketing 179

Marketing Advertising Airlines Magazine 179

Intercom, Inc.

NOVEMBER 18, 2019

It’s probably fair to say support teams were the earliest adopters of business chatbots – it’s more than 10 years since Alaska Airlines introduced the world to its virtual assistant, Ask Jenn: Fortunately, support chatbots have come a long way since the Ask Jenn days. The ROI of support chatbots.

User Testing 42

User Testing Product Research Banking B2C 42

The Product Coalition

OCTOBER 25, 2020

Their key clients include famous brands such as The New York Times, Singapore Airlines, Twitter, Amex, Forbes, Durex, Riot Games, Nickelodeon, Subaru, Vattenfall, Panasonic, and Microsoft. Operating since 2014, the studio has become one of the leading and biggest animation studios in Eastern Europe.

Airlines 158

Airlines Magazine Advertising Travel 158

Product Innovation Educators

JUNE 8, 2018

United Airlines, Jeep, and Nine West are not doing so well. Brand innovation tracker update – which brands are at the top and which are at the bottom. Amazon continues to score at the top of the innovation brand index, followed by Airbnb, Apple, and IKEA. It’s a useful index and can be found at [link].

User Testing 120

User Testing Product Marketing Airlines Marketing 120

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. However the blind-spot lies at how the problem is created in the first place.

Airlines 86

Airlines Analytic Tools Research Software Data Visualization 86

Intercom, Inc.

JUNE 19, 2018

These changes can already be seen at companies such as Dutch airline KLM. In the new book Human + Machine , Accenture technology leaders Paul Daugherty and Jim Wilson posit that the businesses that harness AI will flourish in the years to come – transforming everyday customer service in the process.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Alchemer Mobile

NOVEMBER 10, 2022

We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? But imagine what the title must sound like to someone entirely outside the product world. PO: I’m a product owner. I mean, what do you do for a living?

Airlines 109

Airlines User Testing Customer Experience Software Review 109

Product Innovation Educators

AUGUST 28, 2017

First, a good example of a crisis is what has occurred with United Airlines lately and some high-profile incidents with customers on their airplanes. First, a good example of a crisis is what has occurred with United Airlines lately and some high-profile incidents with customers on their airplanes. Summary of some concepts discussed.

Product Management 136

Product Management Product Manager Airlines Management 136

Melissa Perri

OCTOBER 23, 2016

As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? I’ve bet you felt that too on just about any airline. What happened next, pissed me off more than the switcheroo. The customer service agents considered this my fault, and acted like it wasn’t a big deal. I feel wronged.

User Testing 136

User Testing Customer Experience Customer Feedback Airlines 136

Mind the Product

SEPTEMBER 29, 2017

These weeks have been successfully run everywhere from banks to airlines to charities. Rather than building MVPs for six months to get perfect real-world data, you get just enough to make the decision you need to make. A Design Sprint is also fit for purpose, no matter how large the organisation is.

Research Software 151

Research Software User Testing Airlines Software Review 151

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Would they immediately switch to a competitor if they offered lower prices? ” And many times, the answer is no. That’s unfortunate.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Mind the Product

FEBRUARY 10, 2020

He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. Most of Barry’s consulting work comes from Fortune 500 companies or from heavily funded scaling startups in San Francisco and around the globe. Typically these coaching engagements run from three to 12 months.

Wireless 182

Wireless Airlines Workshop Agile 182

The Product Coalition

JANUARY 17, 2021

The main recruiters are IT firms, but you can also get hired by airlines, financial service providers, retail chains and hotels. Future Scope Big tycoons like Wipro, Infosys, TCS, IBM, TCS, Tech Mahindra, HCL, Airtel, Reliance hire good ethical hackers. Depending on how well you can perform, you can also join government agencies.

Reporting Tools 158

Reporting Tools Research Software Technical Review Software Review 158

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. The idea was that if you hire employees whose personalities and values align, you’ll have more invested and more loyal employees.

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Mind the Product

NOVEMBER 20, 2018

Here’s what we learned about unlearning the past from a lively discussion with Barry, Anna Kuriakose (Chief Product Officer at TotallyMoney), Reshma Shaikh (VP of Strategy and Operations for Springer Nature), and Glenn Morgan (Head of Digital at International Airlines Group). The Romans had the Right Idea.

Airlines 159

Airlines Leadership Customer Experience User Testing 159

Johanna Rothman

DECEMBER 15, 2023

She arrived at the two-story bright blue building that housed the local airline. Even as she glanced up to see eagles flying overhead, they didn’t make a sound. Or, more likely, they were too far away for her to hear them. Supposedly there was a taxi stand just beyond the building. She looked around—there was no one outside. No moving cars.

Airlines 98

Airlines Magazine Consulting Management 98

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Data analytics is transforming the airline industry too. See Reveal in Action.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Product Innovation Educators

AUGUST 19, 2016

The context of the articles is product development for airlines but the points apply to product management in general. Read the interview at https://blog.mixpanel.com/2016/08/11/steven-sinofsky-product-leadership/. Conduct anthropological studies (ethnography) to know how people really feel.

Data Visualization 127

Data Visualization Weak Development Team Customer Feedback Research Software 127

Pragmatic Marketing

SEPTEMBER 20, 2018

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines.

Airlines 70

Airlines Customer Experience Books Blog 70

Pragmatic Marketing

SEPTEMBER 19, 2018

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines.

Airlines 70

Airlines Customer Experience Books Blog 70

Mind the Product

MARCH 5, 2020

For instance, in an airline app, notification about “Your Flight AA001 is now boarding at Gate B99” can be all information a user needs. A lock screen provides a particularly interesting way to “consume notifications”, and in several use cases it is enough for the user to see and dismiss the notification without consulting the app.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Product Talk

FEBRUARY 28, 2024

But people with children, with school schedules, teachers, they are beholden by budget, calendar, airline preference, or seating preference.” Through these conversations, they began to identify that many people lack flexibility with their travel while the Going product really demands flexibility.

Product Research 324

Product Research Onboarding KPIs Feedback Software User Testing 324

Product Innovation Educators

FEBRUARY 12, 2018

One example of this is a study we did in the airline industry. Customers described being “herded like cattle,” which was translated into “orderly planning and deplaning of passengers” by the airline. Every time you do that, you lose the true meaning of what they’re saying.

User Testing 120

User Testing Market Research Research Software Product Research 120

Mind the Product

APRIL 5, 2017

Remember the last time you had to call an airline to change your flight and got stuck in a voice recognition circle of hell? A poorly executed chatbot (#abby) will provide more pain and frustration to your consumer than no chatbot.

Artificial Inteligence 107

Artificial Inteligence Airlines Customer Experience Startups 107