The Product Coalition

MARCH 1, 2019

Southwest Airlines gives us a great case study here. In the 1970s, all the incumbent major airlines had purchased the rights to the gates of the major airports, thus preventing new airlines from flying out of them. However, this approach had also caused those incumbent airlines to abandon gates at smaller airports.

Airlines 60

Airlines Analytic Tools Product Strategy Strategy 60

The Accidental Product Manager

JUNE 10, 2019

This was followed in March when Ethiopian Airlines Flight 302, involving the same Max jet model, also crashed minutes after takeoff, killing all 157 people on board. At the same time, some airlines may decide that they want to receive their aircraft earlier than was originally scheduled. 189 people died.

Product Management 116

Product Management Product Manager Airlines Management 116

The Accidental Product Manager

JUNE 26, 2023

firm Boeing and both companies sell hundreds of their large airplanes to airlines around the world. The first was that airlines would keep on using big, congested hub airports to transfer their passengers between connecting flights. Airbus is always locked in battle with the U.S. So what went wrong?

Product Management 65

Product Management Product Manager Management Management 65

Amplitude

JUNE 12, 2023

Learn how eight Amplitude customers including Spirit Airlines, Fender, and Dropbox leverage data insights to create value for their customers and drive revenue.

Data Visualization 52

Data Visualization Airlines Customer Feedback 52

UserTesting

OCTOBER 9, 2018

In a recent webinar, guest speakers Devin Harold, UX Research Manager at Verizon, and Nayaab Lokhandwala, UX Researcher at Alaska Airlines, sat down with us to share how they’ve been leveraging the power of customer interviews with UserTesting’s Live Conversation … The post Connecting with customers in real time: Q&A with Devin Harold from (..)

Airlines 30

Airlines Customer Experience User Testing UX 30

The Accidental Product Manager

MAY 9, 2022

They spend over two decades trying to get airlines interested in buying it. The reason that this plane was not successful was because airlines didn’t think that they could fill the 555 seats and the fact that the aircraft cost US$445.6M. Boeing has secured orders for its larger 777X from many of the world’s airlines.

Product Management 65

Product Management Product Manager Management Management 65

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. However the blind-spot lies at how the problem is created in the first place.

Airlines 78

Airlines Analytic Tools Research Software Data Visualization 78

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization.

Feedback Software 180

Feedback Software Travel Customer Experience User Testing 180

The Product Coalition

OCTOBER 11, 2021

Virtual concierge solutions solving problems effectively Hotels and airlines use virtual concierge apps and hire third-party concierge firms to enhance guest satisfaction. For example, Spirit Airlines integrates with MyAssist to provide trip planning services, reservations, and event tickets.

Customer Experience 128

Customer Experience Travel Airlines Software Developers 128

Alchemer Mobile

APRIL 12, 2022

We see Fly Delta [the app] as a way to complement their expertise and extend their warmth and problem-solving savvy beyond traditional Delta touchpoints to make travel a part of the journey you can look forward to,” Ed Bastian, CEO of Delta Airlines. Data included: Ratings and reviews. Retention.

User Testing 261

User Testing Travel Feedback Software Research Software 261

Pragmatic Marketing

SEPTEMBER 20, 2018

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines.

Customer Experience 70

Customer Experience Airlines Marketing Books 70

Pragmatic Marketing

SEPTEMBER 19, 2018

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines.

Customer Experience 70

Customer Experience Airlines Marketing Books 70

Roy Madden

APRIL 4, 2020

You’re looking for ground-breaking stories and reports about the airline industry. First, click on the search icon to open Power Search, select the new Across the web tab, and search for the airlines topic. Go to Power Search across the Web and search for airlines. Search across the web for the topic airlines.

Airlines 62

Airlines Customer Feedback Magazine Product launches 62

Agile Velocity

SEPTEMBER 28, 2023

In one year’s time, they saw measurable bottom-line results : boosting annual revenue by millions of dollars.

Agile 105

Agile Customer Feedback Customer Experience User Testing 105

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Data analytics is transforming the airline industry too. See Reveal in Action.

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Customer Experience 98

Alchemer Mobile

SEPTEMBER 3, 2020

The first app is an airline, which has seen a massive drop in DAU. The data tells us that the lodging industry was impacted more quickly than the airline industry as COVID-19 began to take hold in the US, even though both industries were hit hard. Below, you see two apps in the Travel category , but the industries are different.

Feedback Software 246

Feedback Software Research Software Travel User Testing 246

Business of Software Conference

MARCH 2, 2023

Prior to Monzo, she was Head of Global Innovation at International Airlines Group (IAG), one of the largest airline groups in the world. She is an accomplished senior executive, innovator, and entrepreneur with a passion for people, problem solving, and driving organisational progress.

Airlines 40

Airlines Events Startups Government 40

The Product Coalition

JULY 19, 2022

For example, in the airline industry, we have upgrades for frequent travelers, or in the hospitality industry, we have upgraded hotel rooms or upgrade them to premium for car rentals. For example, in the Airline industry, we can Add a hotel or rent a car at the checkout instead of booking them separately.

Customer Experience 122

Customer Experience User Friction Customer Feedback Product Strategy 122

The Product Coalition

FEBRUARY 12, 2019

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. you can only book with the airline thus avoiding royalty fees.

Strategy 60

Strategy Airlines User Friction Customer Experience 60

Alchemer Mobile

FEBRUARY 18, 2021

If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For the travel category, the data looked vastly different than any other industry.

Feedback Software 230

Feedback Software Travel User Testing Customer Experience 230

Product Club

JANUARY 6, 2019

Jorge (VP, Head of Web & Mobile Delivery, Emirates Airlines) : Be clear, specific, and aware to build and manage the message and perception in executive situations. Gareth (Head of Mobile Delivery, Emirates Airlines) : The importance of accountability can’t be understated.

Airlines 59

Airlines Leadership Vision Consulting 59

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? But imagine what the title must sound like to someone entirely outside the product world. PO: I’m a product owner. I mean, what do you do for a living?

User Testing 103

User Testing Customer Experience Airlines Agile 103

Modus Create

MARCH 14, 2023

United Airlines — Calming Nerves with ConnectionServer Airlines Missing a connecting flight due to tight scheduling frustrates thousands of passengers every day. United Airlines created a new tool to solve the problem: ConnectionSaver.

Analytic Tools 72

Analytic Tools Data Visualization Reporting Tools Customer Experience 72

Alchemer Mobile

OCTOBER 11, 2018

– Francis Brown, Product Development Manager at Alaska Airlines. If we listen to the customer and give them what they need, they’ll reciprocate with love and loyalty to your brand.”. Only move forward with creating a product that will be ‘above the bar.’”. – Brian Lawley, CEO and founder of the 280 Group. Bill Gates, Microsoft.

Product Management 225

Product Management Product Manager Management Management 225

Reveal

AUGUST 31, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Data analytics is transforming the airline industry too. See Reveal in Action.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Customer Experience 52

The Product Coalition

DECEMBER 9, 2019

Airline websites illustrate such a phenomenon when they can focus on designing a much user-friendly booking experience than online travel agents (OTAs) or meta search price comparison websites.

User Testing 78

User Testing Customer Feedback Customer Experience Product Research 78

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Would they immediately switch to a competitor if they offered lower prices? ” And many times, the answer is no. That’s unfortunate.

Customer Experience 145

Customer Experience Reporting Tools Airlines Books 145

The Product Coalition

OCTOBER 25, 2020

Their key clients include famous brands such as The New York Times, Singapore Airlines, Twitter, Amex, Forbes, Durex, Riot Games, Nickelodeon, Subaru, Vattenfall, Panasonic, and Microsoft. Operating since 2014, the studio has become one of the leading and biggest animation studios in Eastern Europe.

Startups 155

Startups Airlines Advertising Branding 155

The Product Coalition

DECEMBER 28, 2020

A great instance is a 360-degree video advertisement produced by Hong Kong Airlines. They create a feeling that customers try a product before purchasing it. 360-degree videos constitute a new visual experience for consumers that can help brands earn their loyalty. They allow consumers to buy products right on the spot.

Marketing 179

Marketing Customer Experience Branding Advertising 179

svpg

DECEMBER 29, 2015

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. For example, most retailers now find they need to sell their goods directly to consumers online.

Product Research 60

Product Research User Testing Customer Experience Airlines 60

Atomic Spin PM

OCTOBER 23, 2018

Take booking airline tickets, for example. We might start with the user opening the [insert airline] app on their phone and searching for round-trip flights from Boston to Grand Rapids for February 2–7. The user’s goal is not to use an airline app; it’s to get to and from Grand Rapids safely.

Airlines 40

Airlines Customer Experience Books Naming 40

Radical Product

APRIL 16, 2019

Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. The 737 was Boeing’s best-selling product. Pilots were comfortable flying it. Boeing had to react.

Feedback Software 40

Feedback Software User Testing Product Research Airlines 40

Mixpanel

APRIL 13, 2023

Buy an airline ticket to another country. Mixpanel is designed to be an extension of how you see the world: not in columns and rows like a spreadsheet but in how people behave. You go to lunch at a deli. Watch a movie at night. Order breakfast on your phone. Swipe left or right.

Analytic Tools 88

Analytic Tools Data Visualization Customer Experience Vision 88

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. It was also decided that the airport’s capacity should be doubled, again leading to more changes while construction was ongoing. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Product Research Construction 52

TIBCO - Thought Leadership

NOVEMBER 27, 2017

You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. A digital solution that can bring greater efficiency and integration to the myriad of operational systems is non-negotiable for today’s airline operator. As first appeared on Innovation Enterprise.

Data Visualization 49

Data Visualization Analytic Tools Airlines Customer Experience 49

Product Management University

FEBRUARY 1, 2017

For example, a spike in oil prices a few years ago prompted a series of fuel conservation and new revenue initiatives for airlines that then dictated spending priorities in engineering, marketing, customer service, and many other operational departments.

Document 100

Document Marketing Data Visualization Customer Feedback 100

Pragmatic Marketing

MARCH 6, 2019

Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. Do you want to customize your products for individual clients? For companies that serve markets with a small number of potential customers, you’ll get myriad requests for one-off functionality. And that might be okay.

Reporting Tools 70

Reporting Tools Weak Development Team User Testing Airlines 70