Airlines Related Topics 
280 Group
JANUARY 26, 2023
As a product manager and trainer, the recent Southwest Airlines flight cancellations over the holidays hit close to home for my family and me. I’ve read that Southwest Airlines had a system failure directly related to not addressing their tech debt over time.
Dear Strategy
MAY 23, 2020
On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. The post Dear Strategy 111: Rethinking Airline Strategies appeared first on Dear Strategy.
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Dear Strategy
MAY 11, 2020
On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. Now, it’s important to note that, being a frequent flyer, I do have fairly decent status with my current airline of choice.
Melissa Perri
DECEMBER 29, 2015
I had never heard of this HiFly airline before. HiFly is an airline for hire. Because their planes are unmarked, they can fly routes for all major airlines and private companies. When an airline like Norwegian is starting out, they don’t invest in new planes until they can justify the cost. It also greatly reduces the risk for starting new airlines. In addition to saving the butts of new airlines, HiFly is also used to test new flight routes.
Agile Velocity
AUGUST 24, 2020
There have been many times in Southwest Airlines history where times were great. Watch this video to explore how Southwest Airlines’ core values and agility enabled their teams to come together during times of crisis and work towards the same goal. .
Agile Velocity
MAY 18, 2021
According to Airlines for America, U.S. passenger airlines incurred $35B in net losses in 2020 because of the pandemic. For the past few years, Southwest Airlines has been building Agile capabilities within their organization to adapt to any challenge thrown their way.
The Product Coalition
MARCH 1, 2019
Southwest Airlines gives us a great case study here. In the 1970s, all the incumbent major airlines had purchased the rights to the gates of the major airports, thus preventing new airlines from flying out of them. However, this approach had also caused those incumbent airlines to abandon gates at smaller airports. Can you create a source of advantage by inverting what appears to be a barrier to entry?
UserTesting
OCTOBER 9, 2018
In a recent webinar, guest speakers Devin Harold, UX Research Manager at Verizon, and Nayaab Lokhandwala, UX Researcher at Alaska Airlines, sat down with us to share how they’ve been leveraging the power of customer interviews with UserTesting’s Live Conversation … The post Connecting with customers in real time: Q&A with Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines appeared first on UserTesting Blog.
The Accidental Product Manager
JUNE 10, 2019
This was followed in March when Ethiopian Airlines Flight 302, involving the same Max jet model, also crashed minutes after takeoff, killing all 157 people on board. Once that is taken care of, it is possible that MAX airline customers may look for ways to delay the delivery of the planes that they have purchased simply because the grounding of the 737 MAX planes means that they will have now missed the busy summer season.
Melissa Perri
OCTOBER 23, 2016
But my experience with United Airline’s customer service this morning completely killed my good mood. I’m finally going home from a long business trip and I’m very excited. They keep blaming me for their mistake. It’s a story I know well because I see it so commonly in Product Management too. When I was booking […
Pragmatic Marketing
SEPTEMBER 20, 2018
I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines. I happen to be a frequent flier on American Airlines and am unhappy when I find myself on any airline except American.
Pragmatic Marketing
SEPTEMBER 19, 2018
I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines. I happen to be a frequent flier on American Airlines and am unhappy when I find myself on any airline except American.
Product Club
JANUARY 6, 2019
Jorge (VP, Head of Web & Mobile Delivery, Emirates Airlines) : Be clear, specific, and aware to build and manage the message and perception in executive situations. Gareth (Head of Mobile Delivery, Emirates Airlines) : The importance of accountability can’t be understated. Mentors are all around us when we look through our life and workplace. For me, 2018 was filled with inspiring and varied individuals and leadership styles.
The Product Coalition
MAY 3, 2020
I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food.
Canadian Metalworking Magazine
APRIL 4, 2020
You’re looking for ground-breaking stories and reports about the airline industry. First, click on the search icon to open Power Search, select the new Across the web tab, and search for the airlines topic. Go to Power Search across the Web and search for airlines.
The Accidental Product Manager
MAY 9, 2022
They spend over two decades trying to get airlines interested in buying it. The reason that this plane was not successful was because airlines didn’t think that they could fill the 555 seats and the fact that the aircraft cost US$445.6M.
The Product Coalition
OCTOBER 11, 2021
Virtual concierge solutions solving problems effectively Hotels and airlines use virtual concierge apps and hire third-party concierge firms to enhance guest satisfaction. For example, Spirit Airlines integrates with MyAssist to provide trip planning services, reservations, and event tickets.
Apptentive
APRIL 12, 2022
We see Fly Delta [the app] as a way to complement their expertise and extend their warmth and problem-solving savvy beyond traditional Delta touchpoints to make travel a part of the journey you can look forward to,” Ed Bastian, CEO of Delta Airlines.
ProductPlan
OCTOBER 1, 2020
Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? If there’s a more widely misunderstood job title than “product owner,” we’d like to see it.
Apptentive
SEPTEMBER 30, 2022
If we listen to the customer and give them what they need, they’ll reciprocate with love and loyalty to your brand.” – Francis Brown, Product Development Manager at Alaska Airlines. “A Let’s be real: product management can be challenging.
Apptentive
JUNE 11, 2019
Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization. You have exactly three minutes until they close the gate doors.
Apptentive
SEPTEMBER 3, 2020
The first app is an airline, which has seen a massive drop in DAU. The data tells us that the lodging industry was impacted more quickly than the airline industry as COVID-19 began to take hold in the US, even though both industries were hit hard.
The Product Coalition
JULY 19, 2022
For example, in the airline industry, we have upgrades for frequent travelers, or in the hospitality industry, we have upgraded hotel rooms or upgrade them to premium for car rentals.
The Product Coalition
FEBRUARY 12, 2019
Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. When an existing airline attempts a short-hop flight, the airports they fly into (the major urban hubs) take a long time for passengers to get to. There is a big trend emerging in airline de-regulation. Close your eyes for a minute and imagine a strategy.
TSIA
AUGUST 17, 2017
As the airlines learned this year, one negative customer experience can not only go viral on social, it can wind up as the headline of the five o’clock news. The old adage, “Happy customers tell three people, and unhappy customers tell ten,” has become very outdated, with unhappy customers complaining to millions via Twitter, Facebook, Snapchat, etc.
Atomic Spin PM
OCTOBER 23, 2018
Take booking airline tickets, for example. We might start with the user opening the [insert airline] app on their phone and searching for round-trip flights from Boston to Grand Rapids for February 2–7. The user’s goal is not to use an airline app; it’s to get to and from Grand Rapids safely. Since we are developing software for an airline, let’s go with the scenario of returning home from the airport.
Apptentive
FEBRUARY 18, 2021
If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year.
Apptentive
NOVEMBER 10, 2022
We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more.
Pragmatic Marketing
MAY 3, 2018
Airlines try to distinguish business travelers from vacation travelers. In a recent Pragmatic Marketing Price class, one student “corrected” me to say it wasn’t willingness to pay that matters in pricing, rather it was ability to pay. It was challenging to change his mind, mostly because he was in the middle of an emotional pricing situation with his son and a local college. The college was digging deep into details of his income and his assets.
Product Talk
SEPTEMBER 1, 2021
First, there are the businesses, like CLEAR, that work directly with Human API, then the partners those businesses work with, like airlines, and ultimately the consumers themselves. Continuous discovery is more of a journey than a destination.
Melissa Perri
OCTOBER 23, 2016
But my experience with United Airline’s customer service this morning completely killed my good mood. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? I’ve bet you felt that too on just about any airline. I’m finally going home from a long business trip and I’m very excited. They keep blaming me for their mistake. It’s a story I know well because I see it so commonly in Product Management too.
Radical Product
MARCH 19, 2021
The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Photo by Alexas_Fotos on Unsplash Unpacking old myths about what makes a good vision so we can adopt a new, radical approach.
svpg
DECEMBER 29, 2015
Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. Most airlines are trying very hard to entice their customers to purchase their air travel online directly through the airline’s site.
Radical Product
APRIL 16, 2019
Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. Using the same 737 platform was attractive to airlines in that it was the cheaper option and didn’t require additional training for pilots. The 737 was Boeing’s best-selling product. Pilots were comfortable flying it.
Gainsight
APRIL 21, 2022
When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding.
Product Innovation Educators
JUNE 8, 2018
United Airlines, Jeep, and Nine West are not doing so well. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Product-market fit case studies. Product-market fit is about finding an area where value is created for a group of customers – a market. It is like dating in the sense that it takes a bit of time and effort to see if the fit is right.
ProductPlan
SEPTEMBER 22, 2022
A 5-hour downtime in an operation center in 2016 cost Delta Airlines nearly $150 million due to 2,000+ canceled flights. What is incident management practice?
The Product Coalition
DECEMBER 28, 2020
A great instance is a 360-degree video advertisement produced by Hong Kong Airlines. We expect that these six biggest video marketing trends will dominate in our online reality in the upcoming year.
Mironov Consulting
OCTOBER 19, 2022
(I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).
StudioTeam
JUNE 7, 2019
Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way. Living in the present, I often forget how fast the world is changing. Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry.
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