Travel Apps: 2020 Mobile Customer Engagement Benchmarks

Apptentive

If there’s one industry that was impacted the most by COVID-19, it might be the travel industry. One of the primary locations that travel brands interact with customers is through their mobile apps. Usually, this is the easiest place for customers to quickly make changes to flight reservations and travel plans. If you’re a product manager or mobile marketer for a travel brand, put yourself in your customer’s shoes. Average app rating for travel apps.

Recreate the Business Of Software Conference Travel Experience

Business of Software Conference

TOP TIP: Recreate the Business Of Software Conference Travel Experience. We know that some people miss the thrill of business travel but the good news is that you can recreate that part of the experience – at home!

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Engagement Benchmarks for Travel App Success

Apptentive

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. Below is a taste of the Travel-focused data featured in the report, including a “scorecard” showing average engagement and feedback benchmarks for apps in the Travel category and category-specific tips for success. Profile of an average app in the Travel category. 3 tips for Travel app success.

Post-Pandemic Mobile App Improvement Strategies by Industry | Travel & Hospitality, Retail & Shopping, Food & Drink

Apptentive

Looking at the data from our DAU report and this report from Statista, we want to focus on providing some actionable benchmarks and suggestions for the following industries that have been hit the hardest by COVID-19: Travel & Hospitality. Travel & Hospitality.

Travel App Development: 5 Rewarding Features for Better Conversion

UX Studio

When it comes to travel app development, product managers have to take the customers’ needs into consideration. Of course, I’d still want to go, so there has to be a way to please travellers out there. . Travel app development can bring better conversion. To handle everything in one place, travel mobile app development has to pull their socks up to create something that will mean perfect solution for these people. Not just in terms of travelling, but in general.

How a Well-designed Mobile App can Eliminate the Stress of Travel

Apptentive

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. Travel is hectic enough without having to deal with technology snafus, so let your app be a helpful tool rather than a hindrance to smooth travel. Here are some key ways travel apps can deliver a stress-free travel experience for their customers. On top of that, the app becomes even more personalized when the customer is traveling.

Mobile App Engagement Benchmark Data for Key Industries Including Finance, Food & Drink, Retail, Media, Travel, and Lifestyle

Apptentive

Travel. Travel. The post Mobile App Engagement Benchmark Data for Key Industries Including Finance, Food & Drink, Retail, Media, Travel, and Lifestyle appeared first on Apptentive. Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience.

Lost In Digital Space? Why A New App Is Like Travelling

UX Studio

This post will cover how experiencing new places while travelling made me a better UX designer. A few weeks ago, I travelled from my hometown Budapest to bella Roma. Why A New App Is Like Travelling appeared first on UX Studio. Getting around in digital space can be just as challenging as an unknown physical location; new apps or websites can overwhelm new eyes. Just take the metro, they said. I had visited before, but sometimes I had trouble getting around.

Becoming a Product Manager: The Road Less Traveled

The Product Coalition

Becoming a Product Manager: The Road Less Traveled was originally published in ProductCoalition.com on Medium, where people are continuing the conversation by highlighting and responding to this story. Product Management can be an intimidating role. It takes someone that is equally skilled at navigating people as they are with navigating technology.

Traxo uses productboard to unite the world’s travel data

ProductBoard

productboard helps teams resurface key user insights “You know, I had something like productboard in mind before I found you guys…” Matt Griffin sat down with me recently and discussed their old systems for logging feature ideas: As the SVP of Product at Traxo, the corporate travel data platform, Matt’s role was to focus the fast-growing organization’s efforts.

How to Build a Successful Travel Service and Win Customer’s Heart

The Product Coalition

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 In the past, people used to plan their trips through travel agencies?—?but Today, the smartphone has more computing power than the Apollo spacecraft had, which means that travelers are ever more autonomous, faster, and demanding when planning their trips. What do these travel startups share?

Travel Smart with SkyScanner - Save 15% on average

SidsAvenue

Skyscanner is say Google focused only on Travel i.e fundamentally a Travel Search Engine. It aggregates flight details, Hotel deals offered by multiple Flight operators and travel agents and presents them in a easy to understand format based on your Travel details. Skyscanner is simply pulling out the results for us as the actual payment and ticket booking happens directly from the flight website or e-travel site like makemytrip.com.

A Smarter Airport for Success that’s Terminal

TIBCO - Thought Leadership

Both examples illustrate how digital technologies have become firmly ingrained in pockets of the travel ecosystem, addressing specific challenges and adding value to the overall proposition. However, with heightened customer expectations and tighter margins, we are now seeing this approach penetrate all links in the travel chain, taking root more deeply within the airport itself to transformative effect. Learn more about what TIBCO is doing in the travel industry.

How to Get More Instagram Followers for your Travel Brand

AB Tasty

Learn how your travel company can increase their Instagram followers - and why this social network is a great way to drive brand awareness. This article was originally posted on AB Tasty as How to Get More Instagram Followers for your Travel Brand. Conversion Optimization

The Rollaboard suitcase and the Paradox of Specificity

The Product Coalition

While it was designed for a very specific group of people (cabin crew), the product quickly took off with regular travellers who saw cabin crew using them in airports and wanted one for themselves. catering for business passengers (need pouches for laptop, cables etc), people travelling with infants (need pouches for bottles, baby food etc) people going on long trips, people going on overnight trips…the list goes on. The Rollaboard forever changed the world of travel.

How to Distinguish Between Your Product Roadmap, Product Strategy, and Product Vision

UserVoice

Let’s use a hypothetical example — a space travel. While you might “own” the product, your product’s vision should be coming from the top of the house. It should be driving everything in your organization, not just product development. Sales, operations, technology… all of it should be working toward a common vision. So, if the vision isn’t the responsibility of the product team, what is? Source. Product Management Product Management Process

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The Strange Way Being “Good” Hurts Your Willpower

Nir Eyal

Paulette writes about finances, psychology, technology, travel, and better living for the likes of The New York Times, Elle, and Slate. Nir’s Note: This guest post is by Paulette Perhach. I learned how to respect authority from my father. At the top of a huge water slide at a theme park, he put me, my […]. The post The Strange Way Being “Good” Hurts Your Willpower appeared first on Nir and Far.

Day 1 of your app: 57% of userbase uninstall on the first day itself

NextBigWhat

of users who will eventually uninstall apps) on the first day compared with Food & Drink (47.4%) or Travel (47.3%). Users have a higher tendency to uninstall Utilities apps (70.3%

Top 10 Tips for your Product Management LinkedIn Profile – Video Presentation

280 Group

The 280 Group’s Solutions Manager and Director of Recruiting, Mira Wooten, recently traveled to ProductCamp LA and gave this valuable presentation on the top 10 things you can do to beef up your Product Management LinkedIn Profile and get noticed by recruiters. Watch Mira Wooten present the 10 best things you can do for your Product Management LinkedIn Profile.

Trailblazing Women in Product Management: Brandye Sweetnam, Director of Product Management at PayPal

280 Group

A little about you… I have always had wanderlust – I love to travel and can’t sit still for long! My family has a list of places we want to visit, and we’re working on getting through as many as we can while our kids still like traveling with us.

Great Gifts for Product People

Mind the Product

If like us, you work a lot, travel a lot and generally spend most of your time with one too many balls in the air, then this is the ultimate gift list for you! ” Trtl Travel Pillow. If, like our COO Analisa, you’re forever travelling, this is a handy gift for you.

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Product Validation In A Real-Life Scenario: Intercept Field Study

StudioTeam

This app would guide fans as they travel to a match anywhere in Europe. We identified two main user groups for the testing: Travelling fans (unfamiliar with the city, living 50+ km away or abroad) and Local fans (living in or nearby the city). So we have spent a day and a half traveling back and forth between the airport and the city center, talking to a lot of people both at the stop and on the train. Is it enough to validate a product with in-lab studies?

Product Management Training in 2020: How to Decide

280 Group

Pros : No travel or days off work, study from anywhere in the world, study any time of day. Pros : No travel or days off work, keeps you on track to get certified in 10 weeks, good mix of self-study learning with periodic live help from an instructor and peers. If you learn best with a live instructor, but can’t travel or don’t want an in-person experience, this training option provides the opportunity for students to learn online with an experienced instructor and peers, virtually.

Adapting to Agile: How Skyscanner tracks progress, runs retros, and maps complex processes

Miro

Today, we excited to publish a story about Skyscanner, a travel fare aggregator that’s succeeding at implementing Agile processes to moving quickly to be ahead of industry changes. Adapting to Agile: How Skyscanner tracks progress, runs retros, and maps complex processes When your organization grows, being Agile and iterating quickly is critical to stay relevant.

Product Love Podcast: Jeetu Patel, CPO of Box

ProductCraft

Early in Jeetu’s career, he traveled a lot and was constantly amazed to discover that certain companies that. Jeetu Patel has experience in just about every business area you can think of. He’s had stints in marketing, engineering, sales, and now, product. But the one aspect of business that has always fascinated him is scale. Read more » The post Product Love Podcast: Jeetu Patel, CPO of Box appeared first on ProductCraft by Pendo. Podcast

The Impact of COVID-19 on Managed Services Businesses

TSIA

Companies that supply technology solutions for heavily impacted verticals like retail, travel, entertainment, and hospitality, are seeing dramatically negative impacts, while businesses that supply services for remote worker solutions are seeing the exact opposite effect Much like the current SARS-CoV-2 virus is affecting age groups differently, the business impact of this pandemic is also being felt differently across different segments of the technology industry.

Marketing > Building

ProductCraft

I remember when I was traveling for business – my first time doing that and going to New York City. Lately, reflecting on my experiences in product management at startups, I’ve come to the conclusion that marketing is very rarely given its due. An afterthought.

The Killer Product Overview: How to Nail It, Verbal or Written!

Proficientz

By the condition of my damaged garment bag, Jane quickly figured out that I travel a lot! If you travel a lot, this bag is your best bet. It was a series of painfully descriptive and incredibly accurate accounts of my travel routine. Jane knew my travel routine cold, but she took it a step further and reminded me of a few hassles that I never even considered. She kept the conversation focused on my travel routine and not her products.

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How service design changed the Super Bowl forever

StudioTeam

Getting to the stadium is probably less of an issue if you go to see your local team playing in a small stadium, but as soon as you travel to a major event, getting to the venue can easily become a stressful process worrying about missing the kickoff.

Trailblazing Women in Product Management: Lizza Diaz, Senior Director of Product Management at Robert Half

280 Group

So, most recently, I’ve had a bit more time to pursue things I enjoy the most, such as traveling (visiting new places and learning about new cultures). I am an avid sports fan and enjoy watching the Niners and Warriors games with my sister…we love to travel to different stadiums across the country to watch our favorite teams. In honor of International Women’s Day, 280 Group hosted a virtual panel discussion on how trailblazing women paved their way into Product Management.

Align your product roadmap to your company strategy

ProductBoard

Let’s hop in the wayback machine and travel back to summer 2014: The Amazon Fire Phone was released to much hype, yet 14 months later the company stopped production and discontinued sales shortly thereafter. While there are many missteps that might explain this product failure, I am sure the team behind the Fire Phone had a fantastic product roadmap. The problem is the Fire Phone’s product roadmap. Source. Company

Product Ethics

Roman Pichler

Additionally, reduce the amount of travel that takes place in order to develop the product, particularly flights as these cause high carbon emissions. Personally, I’ve found that video calls can often make it unnecessary to travel. What is an Ethical Product? An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1]

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Product Ethics

Roman Pichler

Additionally, reduce the amount of travel that takes place in order to develop the product, particularly flights as these cause high carbon emissions. Personally, I’ve found that video calls can often make it unnecessary to travel. What is an Ethical Product? An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1]

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Collocation, Trust, and Distributed Teams

Roman Pichler

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Despite its focus on reducing travel expenses, most people involved the development effort were collocated at one site in the US. But regularly traveled to the main site and stayed there for several weeks at a time. A Tale of Two Products.

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Collocation, Trust, and Distributed Teams

Roman Pichler

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Despite its focus on reducing travel expenses, most people involved the development effort were collocated at one site in the US. But regularly traveled to the main site and stayed there for several weeks at a time. A Tale of Two Products.

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Piracy Impact Podcast: Law 21’s Borja Suarez

Revulytics

Jason traveled to Paris and spoke with Borja Suarez, a lawyer specializing in intellectual property law working in international environments at Law 21 in Madrid. Borja talks about the different methods of engagement when doing software license compliance work in South America and some of the common themes and approaches. He tells Jason about the importance of finding a solution that works for both sides and shares a great story from Ecuador.

How do you Choose who to Hire as a Junior Product Manager?

Mind the Product

For this example, I have used a travel app, as travel is an approachable domain that most candidates can understand easily. I prepare a set of notecards with high-level roadmap features, mixing items that hit different priorities: some items focus on leisure travelers while others are primarily business travel-related. So I’ll ask: “How would this priority change if we decided to shift and focus on capturing business travelers?”

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Piracy Impact Podcast: John McInnes and Jodi McLane

Revulytics

Jason and Michael travel to Worcester, Massachusetts to speak with John McInnes and Jodi McLane, founding partners of intellectual property law firm McInnes & McLane.

Watch: Diving into 2020 Mobile App Engagement Benchmarks

Apptentive

This data serves as a benchmark for brands with mobile apps in the Finance, Travel, Food and Beverage, Retail and Shopping, Lifestyle, and Media categories. Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report.

Creating the Ultimate Customer Experience Starts With Being a Customer

Proficientz

I have to say, the hotel industry has done so many things over the years to create a better experience for the business traveler. If hotel owners and operators spent some time as a guest in their hotels, here are a few opportunities they might discover to move the business traveler experience from good to great – and maybe even memorable. It’s the little things that matter most when it comes to raising the customer experience from good to great.

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