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Book review: “Product Roadmaps Relaunched”

bpma ProductHub

I had set out to create a software product for roadmapping but soon discovered people don’t have good processes that support roadmapping. As companies adopt agile and lean methodologies, there was clear need for education on a new way to manage product roadmaps”. What was your motivation to write the book? “I

Books 394
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Digital Sustainability: A Growing Frontier in Software Development

The Product Coalition

Software development with sustainability in mind is a rising trend in digital spaces. I also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. As software builders, we are uniquely positioned to influence this environmental trajectory.

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Words matter: Removing exclusionary terminology from our codebase

Intercom, Inc.

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. We had terminology replacements drafted and people with an appetite to make changes.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform?

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

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The Benefits of Leveraging Feature Toggles in Software Development

Split

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. Feature toggles have become increasingly popular among software developers. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. Take notes! Take notes!