17 SaaS Customer Success Best Practices to Improve Customer Retention
Userpilot
APRIL 22, 2024
Triggering exit surveys to understand reasons behind churn and improve customer experience. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. The best customer success tools include Userpilot, ChurnZero, and Gainsight. Book a demo to give it a try.
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