Userpilot

SEPTEMBER 29, 2022

Collect customer feedback at multiple touchpoints and act on it. Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. A good customer engagement strategy has measurable KPIs and is always updated based on the performance data.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JANUARY 23, 2023

Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value. For example, using software like Userpilot, you can auto-translate a tooltip for your German-speaking customers. The more, the merrier.

Customer Experience 93

Customer Experience User Testing Feedback Software Customer Feedback 93

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 84

Feedback Software User Testing Customer Experience Onboarding KPIs 84

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Customer Experience 89

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 90

User Testing Customer Feedback Feedback Software Customer Experience 90

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Have they performed the key activation events?

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Research Software Product Marketing 92

Gainsight

JULY 14, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially educators, and the technology they use every day.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Gainsight

MARCH 31, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially healthcare workers and the technology they use every day.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Have they performed the key activation events?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Have they performed the key activation events?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Gainsight

MAY 3, 2020

However, Customer Success alone cannot drive exceptional product experience and thus tighter alignment with Product Management becomes important. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Efficient and Scalable Communication.

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Have they performed the key activation events?

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40