Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Userpilot

APRIL 22, 2024

Encouraging referrals and reviews to expand word-of-mouth. Triggering exit surveys to understand reasons behind churn and improve customer experience. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Why is customer success important for SaaS?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JANUARY 23, 2023

Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value. For example, using software like Userpilot, you can auto-translate a tooltip for your German-speaking customers. The more, the merrier.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Gainsight

JULY 27, 2022

If you’re used to having human beings cover every customer, the idea of surrendering that responsibility to technology can create anxiety—for both you and clients. Some customers—and user personas—don’t want to engage in the quarterly business reviews and check-in calls that are the hallmarks of high-touch CS.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

Gainsight

JULY 26, 2022

Product experience is a primary driver of customer experience. This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Configuring your product with tools that help orient and guide users to key product features is an essential part of scaling your CS strategy.

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

Userpilot

SEPTEMBER 29, 2022

Collect customer feedback at multiple touchpoints and act on it. Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. A good customer engagement strategy has measurable KPIs and is always updated based on the performance data.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52