17 SaaS Customer Success Best Practices to Improve Customer Retention
Userpilot
APRIL 22, 2024
Encouraging referrals and reviews to expand word-of-mouth. Triggering exit surveys to understand reasons behind churn and improve customer experience. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Why is customer success important for SaaS?
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