Customer Communications Messaging Software Review Webinar 
Userpilot
MAY 7, 2024
Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.
Userpilot
APRIL 22, 2024
Introducing secondary features to exceed expectations and customer satisfaction. Using targeted in-app messages to guide users through key features effectively. Encouraging referrals and reviews to expand word-of-mouth. Triggering exit surveys to understand reasons behind churn and improve customer experience.
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Userpilot
JANUARY 23, 2023
A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. The more, the merrier.
Userpilot
AUGUST 31, 2022
Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.
Gainsight
JULY 27, 2022
If you’re used to having human beings cover every customer, the idea of surrendering that responsibility to technology can create anxiety—for both you and clients. Some customers—and user personas—don’t want to engage in the quarterly business reviews and check-in calls that are the hallmarks of high-touch CS.
Userpilot
SEPTEMBER 29, 2022
Build virtual communities for your customers. Collect customer feedback at multiple touchpoints and act on it. Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. Why does customer engagement matter in SaaS?
Userpilot
DECEMBER 6, 2022
It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?
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