Sat.May 04, 2024 - Fri.May 10, 2024

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Happy Customer Service: What Is It + 12 Ways to Delight Customers

Userpilot

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you.

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Opening the B2B Product Innovation Black Box

Daniel Elizalde IoT Blog

For most companies, B2B product innovation is a black box, resulting in frustrated Product teams and millions of dollars wasted on products nobody needs. But it doesn’t have to be like this. In this webinar hosted by Product People, I explain why companies fall into the black box tra.

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The art of the pivot, part 1: The definitive list of successful pivots

Lenny Rachitsky

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now 🚨🙏 Please take my first-ever reader survey 🙏🚨 I’ve never run a reader survey in the five years of writing this newsletter.

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How to Train GenAI to Work as Your Personal Research Assistant

dscout People Nerds

GenAI pulls from limited resources—and only knows as much as you tell it. These tips will help you improve its effectiveness for research purposes.

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10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

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How to Overcome Anxiety Forever

Nir Eyal

Winston Churchill predicted three to four million people might be forced to flee metropolitan centers after the first bombing raids of WWII. Tens of thousands of police officers were requested to prevent the stampeding exodus from trampling one another. Yet these predictions were wrong. The post How to Overcome Anxiety Forever appeared first on Nir and Far.

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Culture-Driven Leadership is Product Management

Ronke PM

Table of Contents What does culture-driven leadership mean? The importance of culture-driven leadership in product management. Final thoughts. Product management revolves around human needs, wants, and desires, making it a humbling responsibility. Influential product leaders manage their teams with well-being in mind, necessitating culture-driven leadership.

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3 Steps to Boost Your Career in 'Do More With Less' Times

People-First Product Leadership

With the release of Marty Cagan’s new book Transformed , empowerment is again top of mind for all. Reviews aside, word on the PM street is the book reflects an ideal picture that most organizations will not - and do not want to - achieve. Why? In today’s rocky state, doing more with less and pushing people until they give you 60-80% instead of 110% (yes, I realize the irony) is the norm.

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The Art of Ideation in Product Design: How Ideas Take Shape

The Product Manager

Plus, the top trends influencing your competitors' brainstorming sessions right now. The post The Art of Ideation in Product Design: How Ideas Take Shape appeared first on The Product Manager.

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36 Best Product Management Tools in 2024 - Pricing, Reviews, and Demos

airfocus

Discover the top 36 tools of 2024, with insights into their unique features, pros, cons, and how they cater to different aspects of product management—from strategic planning and roadmapping to collaboration and feedback analysis.

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How To Manage Multiple Product Teams For Successful Development & Delivery

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple

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Can AI tools address product manager performance paradox? 

Mind the Product

Read how AI revolutionizes product management, a can canstreamline processes and empower managers to foster high-performance teams. Read more » The post Can AI tools address product manager performance paradox? appeared first on Mind the Product.

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Top 12 Product Adoption Software in 2024

Userpilot

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

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What Is Revenue Churn? (And How to Reduce It)

Amplitude

Revenue churn is a retention metric that measures a company’s revenue loss due to customer cancellations, downgrades, or reductions in spending.

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Omni-experience shopping, the future of retail

UX Planet

Omni-experience shopping: the future of retail The retail industry is undergoing a significant transformation due to digital technology and changing consumer expectations. Online shopping has evolved rapidly over the past decade, creating more inclusive experiences through technology adoption. The recent pandemic has sped up this shift, compelling brands to rethink their marketing strategies.

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

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The journey to becoming customer-centric at Pfizer: Atif Faruqui (Director, Developer Products and Platforms, Pfizer)

Mind the Product

Join our conversation with Atif Faruiqui, Director of Developer Products and Platforms at Pfizer, as he illuminates the path the pharmaceutical colossus took towards a product-focused approach. He takes us behind the scenes of Pfizer's strategic pivot, highlighting the signals that spurred the company's leadership to champion a customer-centric approach.

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5 Best No-Code Tools for Product Managers

Userpilot

Using no-code tools for product managers allows you to build, iterate, and deploy software products without any coding knowledge. But what is the best tech stack for product management? Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. TL;DR A no-code platform is a type of software that allows you to create applications, automate tasks, and manage product development cycles without any prior coding knowledge.

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60 Seconds of Johanna’s Writing WIP for May 10, 2024

Johanna Rothman

My 60 Seconds of Writing WIP this week is from the speaking book. Enjoy! The Transcript: I’m Johanna Rothman, and this is 60 Seconds of Johanna’s Writing WIP for May 10, 2024, where I read an excerpt of just a minute of some writing in progress. This excerpt is from the speaking book. There is no such beast as a “standard” panel presentation.

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488: Product Innovation Strategy: Second of Seven Knowledge Areas of Product Mastery – with Chad McAllister, PhD

Product Innovation Educators

How product managers can master product innovation strategy Today we’re talking about product innovation strategy, one of the seven knowledge areas for product mastery. These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. They also lead to more influence in our organizations. This is the third episode of a series where we’re diving into each of the seven knowledge areas.

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Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

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Going beyond the Now-Next-Later roadmap with Phil Hornby

Mind the Product

Product coach Phil Hornby gave an insightful presentation on roadmaps at ProductTank Cologne earlier this year, analysing different types of roadmaps and offering advice on what they should contain. Read more » The post Going beyond the Now-Next-Later roadmap with Phil Hornby appeared first on Mind the Product.

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10 Interactive Software Walkthroughs With Examples

Userpilot

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. But don’t worry—this article will provide some inspiration. We handpicked a few of the best SaaS walkthrough examples and explained what made them great. We also covered best practices to ensure your walkthroughs get high user engagement.

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In a B2B Company, Sales is King. Deal With It.

Daniel Elizalde IoT Blog

As Product Managers, we like to think that our product will succeed if we listen to our users and build features to address the pain of a large market. That is correct in principle, but unfortunately, it’s a very B2C view of the PM profession.

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Trading private data for a personalized experience

UX Planet

How does Gen Z feel about giving away their private data for algorithmic recommendation systems Continue reading on UX Planet »

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10 Rules for Managing Apache Kafka

Without proper guidance, it’s easy to miss out on Kafka’s full capabilities. While not the easiest technology to optimize, Kafka rewards those willing to explore its depths. Under the hood, it is an elegant system for stream processing, event sourcing, and data integration. Download this white paper to learn the 10 critical rules that will help you optimize your Kafka system and unlock its full potential.

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Data-driven time management for product managers

Mind the Product

Product Lead, Julia Ryzhkova launched an initiative to analyze work calendars. Personally, she found out that she spent 1573 hours in meetings last year, with 70% initiated by herself. In this article, she shares her insights and tips on data-driven time management. Read more » The post Data-driven time management for product managers appeared first on Mind the Product.

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User Profile: What Is It and How to Create One?

Userpilot

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. Let’s dive right in. TL;DR A user profile is a collection of details about an individual user: their identity, roles, personal details, or behavior.

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Essential Tips for Successful Feature Releases

Split

Product development often centers on the introduction of new features. These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. However, the journey from concept to customer involves various complexities. The feature release is a crucial stage and demands careful attention.

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Meet the Ampliteer: Grace Lynch, Communications

Amplitude

Meet Grace Lynch, senior global communications manager at Amplitude, and discover how her expertise and humility enhance our brand and mission.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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SUNDAY REWIND: How to identify your North Star metric

Mind the Product

In this week’s Sunday Rewind, product manager Vignaraj Gadvi delves into identifying your North Star metric, and how it is an important value for your customers. Read more » The post SUNDAY REWIND: How to identify your North Star metric appeared first on Mind the Product.

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User Needs Analysis Example to Help You Identify Customer Needs

Userpilot

Have you been struggling to engage users and keep them coming back to your product? Or are you looking for ways to expand your user base to new demographics? In either case, using a product analytics tool to perform user needs analysis is the way to go. To help you with it, we’ve put together a user needs analysis example that outlines the key steps.

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Maybe.Paytm’s bigger opportunity lies outside.fintech?

NextBigWhat

A lot has been happening at Paytm – apart from business impact due to RBI regulation to restructuring (2 prominent CBOs / earlier CEO of PPBL have quit). But that’s… The post Maybe.Paytm’s bigger opportunity lies outside.fintech? appeared first on nextbig:what.