280 Group
OCTOBER 18, 2020
To learn more in-depth about our full list of tips on fueling team culture, sign up for our upcoming webinar, 10 Keys to Unlocking a Winning Product Team. To learn about all 10 key touchstones, sign up for our upcoming webinar, 10 Keys to Unlocking a Winning Product Team. #1: 1: Start and End with the Customer. Product Leaders.
Userpilot
APRIL 3, 2024
A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Userpilot
NOVEMBER 5, 2023
If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. to help solve customer issues.
Userpilot
JANUARY 29, 2024
TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Segment your users to provide webinars that offer specific value.
Speaker: Anne Steiner and David Laribee
As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction. The session aims to bridge the gap between an isolated focus on development and a holistic view of product strategy.
Userpilot
MARCH 7, 2024
When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. Gamifying the customer experience , for example with leaderboards, celebration animations, or progress bars , makes it more engaging and increases retention.
Userpilot
APRIL 22, 2024
Implementing an onboarding checklist to help users progress through the customer journey. Introducing secondary features to exceed expectations and customer satisfaction. Incorporating gamification like badges and progress bars to make the user experience more engaging. an engagement loop ). Gainsight dashboard.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd.
Speaker: Teresa Torres, Internationally Acclaimed Author, Speaker, and Coach at ProductTalk.org
Industry-wide, product teams have adopted discovery practices like customer interviews and experimentation merely for end-user satisfaction. In this webinar, you will learn: Why shifting to a continuous mindset is so critical to a product's long-term success.
Speaker: Shardul Mehta, VP of Product Management, American Well
Customer satisfaction? You'll come away from this webinar understanding: What product management is truly about. The most important metric you need to track as a product manager to ensure you're actually delivering the right product to your customers. What's the #1 metric you should be tracking as a product manager?
Expert insights. Personalized for you.
296 
Let's personalize your content