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How to Fuel the Right Culture for a Winning Product Team [+Webinar]

280 Group

To learn more in-depth about our full list of tips on fueling team culture, sign up for our upcoming webinar, 10 Keys to Unlocking a Winning Product Team. To learn about all 10 key touchstones, sign up for our upcoming webinar, 10 Keys to Unlocking a Winning Product Team. #1: 1: Start and End with the Customer. Product Leaders.

Webinar 296
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How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

Userpilot

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

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How to Scale Customer Success in SaaS: 10 Effective Tips

Userpilot

If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. to help solve customer issues.

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SaaS UX Design: 18 Best Practices

Userpilot

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Segment your users to provide webinars that offer specific value.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction. The session aims to bridge the gap between an isolated focus on development and a holistic view of product strategy.

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What is User Engagement Analysis? Top 9 Metrics to Track

Userpilot

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. Gamifying the customer experience , for example with leaderboards, celebration animations, or progress bars , makes it more engaging and increases retention.

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Customer Loyalty and Retention in SaaS: How to Measure and Improve

Userpilot

Customer loyalty or brand loyalty is an ongoing positive relationship between a business and a customer who consistently chooses the company’s products and services. Three metrics that can help you measure customer loyalty include Net Promoter Score , customer satisfaction score , and customer lifetime value.

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd.

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Best Practices for Creating Long-Lasting and Continuous Discovery Habits

Speaker: Teresa Torres, Internationally Acclaimed Author, Speaker, and Coach at ProductTalk.org

Industry-wide, product teams have adopted discovery practices like customer interviews and experimentation merely for end-user satisfaction. In this webinar, you will learn: Why shifting to a continuous mindset is so critical to a product's long-term success.

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Your #1 KPI as a Product Manager

Speaker: Shardul Mehta, VP of Product Management, American Well

Customer satisfaction? You'll come away from this webinar understanding: What product management is truly about. The most important metric you need to track as a product manager to ensure you're actually delivering the right product to your customers. What's the #1 metric you should be tracking as a product manager?