Userpilot

JANUARY 9, 2023

What is customer retention marketing? Customer retention marketing is any marketing strategy focused on keeping your existing customers happy and engaged. It involves improving customer satisfaction to drive customer loyalty, lower churn rate, and increase repeat purchases. Userpilot webinar slideout.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Experience 93

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. In-app survey tools show you the analytics side in real-time.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Product Research 92

Userpilot

NOVEMBER 20, 2022

Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Offer self-service support with an in-app resource center to allow customers to find instant help.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 97

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 97

Userpilot

OCTOBER 29, 2023

By educating your customers , you allow them to discover the full potential of the product and learn how to use it. Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. Start with existing industry reports to develop a general understanding.

Research Software 100

Research Software Feedback Software Analytic Tools User Testing 100

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Embedded Analytics 93

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 24, 2023

You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction. Sending secondary onboarding flows to provide continuous value to your activated users (as well as resurrected users) and prevent churn.

Customer Experience 87

Customer Experience User Testing Customer Feedback Onboarding KPIs 87

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Data Visualization 93

Userpilot

JANUARY 17, 2024

Trigger interactive walkthroughs to guide and support users. Provide self-service options to reduce pressure on your service reps and offer quicker customer support. Take advantage of AI and customer feedback tools to improve customer satisfaction. Userpilot survey analytics coming in Q1 2024.

Feedback Software 99

Feedback Software Research Software Analytic Tools User Testing 99

Userpilot

OCTOBER 1, 2021

For example, Userpilot's head of customer success is a former teacher, so she brings a lot of people skills and experience managing conflict to the table. Elise, Userpilot’s Head of Customer Success, gives a webinar. This ensures that they don't serve their customers with a one-size-fits-all type of product tour.

Analytic Tools 110

Analytic Tools Feedback Software User Testing Data Visualization 110

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 93

Customer Experience User Testing Customer Feedback Embedded Analytics 93

Userpilot

OCTOBER 15, 2022

Good customer experience is important in B2B because it drives loyalty and retention , increases word-of-mouth marketing referrals, and contributes to revenue growth. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES).

Customer Experience 96

Customer Experience B2B User Testing Customer Feedback 96

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What are the benefits of using customer training software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 95

Feedback Software Customer Experience User Testing Customer Feedback 95

Userpilot

NOVEMBER 7, 2023

Trigger new feature announcements on a segmented audience based on feature engagement, feature requests, or user personas to encourage existing users to engage with them. Engage users with educational content such as webinars, slideouts, or tutorials when you roll out a new feature. Is customer engagement important?

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

FEBRUARY 6, 2024

TL;DR SaaS onboarding is the process of introducing new users to your product to encourage user activation. A well-designed onboarding process improves customer satisfaction, drives customer success, and minimizes churn. Reduce friction in the onboarding process with customer journey mapping.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 9, 2023

Both sales-led and marketing-led growth models focus on customer acquisition, but less so on their retention. This is how they’re different from PLG which focuses on ensuring constant customer satisfaction to maximize their lifetime value. This can be done through content marketing , webinars, tutorials, or courses.

Onboarding KPIs 97

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 97

Userpilot

NOVEMBER 25, 2022

Customer engagement automation is about using software to interact with customers automatically. Automating user engagement provides a consistent customer experience , increases customer satisfaction , and decreases operational costs. You can use automation to: Show a welcome screen to new users.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

NOVEMBER 29, 2022

Let’s say users often get stuck at a step during onboarding. You can embed a tooltip that will temporarily appear when they hover over a tab or option. A banner is an effective way to display information that your users need to see, without interrupting their work. A notification banner inviting to a webinar in Userpilot.

Feedback Software 97

Feedback Software Analytic Tools Research Software Onboarding KPIs 97

Gainsight

APRIL 15, 2024

Driving Team: Led by Customer Success (CS) Lead and Professional Services, with collaboration from Product, Support, and Documentation Teams. Strategies: Personalized welcome emails, guides, webinars/video tutorials, utilization of tools like the Knowledge Center (KC) Bot.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. What is Userpilot?

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

MAY 21, 2023

Meanwhile, reactive customer service is when you wait for a customer to reach out with an issue. You should provide proactive customer service as it creates positive customer experiences , improves customer loyalty and customer satisfaction , and increases customer retention rates.

Feedback Software 94

Feedback Software User Friction User Testing Customer Experience 94

Userpilot

DECEMBER 11, 2022

Learn about your customers’ delights and friction points in your application through in-app data and customer feedback collection. Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Track user behavior in-app with Userpilot.

B2B 97

B2B Feedback Software Product Marketing Customer Experience 97