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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. Customer support is undergoing massive, irreversible change. Once every decade or two, developments in technology trigger monumental changes in an industry.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? The answer is yes – it’s both.

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How GetAccept uses all of Intercom to grow its revenue by 450%

Intercom, Inc.

Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . A centralized solution. For us, that solution is Intercom. Personalized support at every stage. Lead generation.

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Rugs.com increased their support efficiency 10x with Intercom

Intercom, Inc.

Online retailer Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions using a conversational, messenger-based approach. As Grayson explains, “Ultimately, the goal is to create less friction for customers as they’re shopping with us.”.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

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In-context or out of touch: The future of online customer service

Intercom, Inc.

Powered by a messenger with automation and self-serve capabilities, your team can provide the exact support customers need, at the precise moment they need it. By adding a messenger to your product, you can help customers in their moment of need – in your product, website, or app while their query is top of mind.