Inbound Marketing is actually just a myth…

The Product Coalition

I have traditionally been a believer that any form of marketing other than what is classified as, “Inbound” is typically a waste of money and time. As I think about it however, I actually think that this idea of, “Inbound marketing” is actually a bit ridiculous. HubSpot defines inbound marketing this way: “Since 2006, inbound marketing has been the most effective marketing method for doing business online. A little further down the page they ask, “What is inbound?”

Drive Additional Inbound Leads With These 4 Rules for Mobile Marketing

Pragmatic Marketing

When 80 percent of Internet users own smartphones, it is no surprise that mobile marketing has quickly become one of the leading sources for generating inbound leads. This tactic is fast and effective at delivering solid inbound leads to new businesses. By Sophorn Chhay.

All I know is coding. Can I become a Product Manager?

B2B Product Management

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role.

Dear Strategy: 058 SEO, SEM, and Other Marketing Strategy Trends

Dear Strategy

Inbound and Outbound Marketing. I should start this part of the answer by referring to an article that I wrote back in 2015 entitled, “Back In My Day…” or The Real Difference Between Inbound and Outbound Marketing. In it, I went on about the fact that the terms “inbound” and “outbound” marketing have recently taken on much different meanings than they did when I was coming up in the marketing world.

How live chat can warm up your cold outbound leads

Inside Intercom

From outbound to inbound. Most people view live chat as a tool for responding to inbound leads, but one of the most under-utilized benefits we’ve seen on the Intercom sales team is to warm up the cold outreach experience. This new approach to live chat as a part of cold outreach has turned outbound emails into inbound conversations. Even better, these inbound conversations quickly become an opportunity to build a relationship with a future customer.

Optimizing internal product communications

Folding Burritos

Think about it as either inbound or outbound comms. A lot of our time as PMs is spent communicating with other people in our organization.

How to Implement GTD using OneNote

Joe Cotellese

Getting stuff into my inbox via Email is handled using the “ New inbound Email” trigger and the “One Note” action within Zapier. Set the Trigger to “New inbound Email” This will create a unique email address that you can use to send content into Zapier.

a16z Podcast: When Organic Growth Goes Enterprise

Andrew Chen

It brings together all the growth levers: Viral growth, performance advertising, consumer growth techniques – but also inbound marketing, enterprise sales, etc., The consumerization and developerization of B2B. Dropbox is the fastest SaaS company to $1B in revenue run rate with 600+ million users.

Data-driven sales: 18 sales KPIs and metrics to grow your revenue faster

Inside Intercom

For our inbound leads – new leads that are generated by marketing activities – we track: Sales eligible lead delivery: The total number of inbound leads across all channels that are passed from the marketing team to sales based on shared qualification criteria.

What we shipped: 5 new features to help build a differentiated customer experience

Inside Intercom

Median first time response will now measure the median time for a teammate’s first reply to a customer through inbound conversation, manual message or auto-message. The heatmap for new conversations will now be a sum of all new inbound conversations, rather than average.

Webinar: Make UX a Part of the KPI Conversation With Universal Measures


Top KPIs in organizations might include sales revenue, customer value, conversion rates, inbound marketing ROI, and site traffic to name a few. Key Performance Indicators or KPIs are basic measures that are often front in center in most board rooms.

From first touch to qualified lead: building a sales funnel for live chat

Inside Intercom

For many years, B2B companies have executed their inbound sales funnel in a similar manner: Much like the word “funnel” suggests, it’s based on the idea to filter out the visitors and leads that aren’t ready to buy or aren’t qualified.

What Pixar Knows about Motivating Stakeholders (and What it Means for Your Product Roadmap)


A few members of our Marketing team recently attended HubSpot’s Inbound 2017 conference in Boston, one of the year’s largest events for marketing professionals. On the final day of the event, they had the opportunity to hear Ed Catmull, co-founder and president of Pixar, who discussed his leadership strategies and how they contribute to building a healthy culture within an organization. Catmull writes in his best-selling book, Creativity, Inc.:

Make UX A Part of the KPI Conversation With Universal Measures


Top KPIs in organizations might include sales revenue, customer value, conversion rates, inbound marketing ROI, and site traffic to name a few. ON-DEMAND WEBINAR. Make UX A Part of the KPI Conversation With Universal Measures.

The Customer Support Blog Post – Music to Our Eyes

Business of Software Conference

Support : After you make sure that Inbound and Internal receiving is checked. As long time followers of Business of Software will know, apart from Lemmy, we believe that Mr Richard Paul Astley , is one of the greatest musicians of all time.

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Avoid the land of no decision: 6 critical questions for every discovery call

Inside Intercom

Whether you’re dealing with an inbound or outbound lead, this is a softball question that helps uncover your prospect’s motivations for checking out your product. For inbound leads I tailor the question to ask, “What drove you to request a demo?”

9 essential sales steps you need to grow your SaaS startup

Inside Intercom

For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas.

Why “Marketing” Sounds Like a SCAM

I Wonder The Value

Purpose Example Branding, growth hack, inbound marketing, account base marketing, mass marketing, B2B marketing, product marketing, and etc. What is marketing? Some people may say advertisement, SEO or SNS. Others may say lead-generation or branding. Those are correct. But it’s not enough.

License to sell: 5 strategies to hit your sales quota

Inside Intercom

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here at Intercom, we use live chat to qualify our inbound leads. Like many things in business, certain elements of sales — the quality and volume of inbound leads, for example — are out of your control. In sales, there’s one number we obsess over – our quota.

The 7 Most Fascinating Tech Talks of Propelify Innovation Festival


When content resonates with a prospect, it’s what Giannattasio calls, “disruptive inbound.” Indicative visited the 2018 Propelify Innovation Festival on May 17th. The event featured leaders in tech, media, and government talking about how technology will impact our world.

A guide to finding your next PM Job

The Product Coalition

Oh, remember to flip on the profile setting that indicates openness to new opportunities to multiply your inbound recruiting. inbound) Recruiter ?—?depending depending on the strength of your background, you’ll get varying levels of inbound recruiting on LinkedIn and in your inbox.

7 Ways Cohort Analysis can Optimize Company Performance and Results

Mind the Product

Many of the companies we work with are looking to analyze inbound traffic among their various channels. Businesses are constantly in search of useful tactics that improve their brand’s performance and bottom line.

Build a growth stack, not a tech stack

Inside Intercom

“Tools in your growth stack should unleash better collaboration and faster decision-making” For example, a while back, the Intercom team was looking for tools to improve how we route inbound leads. Tech stacks are the backbone of modern sales and marketing operations.

3 ways Answer Bot saves your support team time

Inside Intercom

Cleo, one of our early adopter customers, found that Answer Bot resolved one in five of all of their inbound conversations. Answer Bot is a big part of our vision for the future – a world where Messengers, Bots and Apps provide radical efficiencies for your business.

Grow with the flow: scaling live chat for personal customer support

Inside Intercom

Finally, for businesses that really want to dial up their self-service support, our new Messenger allows you to turn off inbound conversations for the very first time. Turning off conversations will reduce the flow of inbound messages that your team receives, lightening the load on your support team, while still providing customers with ample opportunity to help themselves using the Article Search and Content Showcase apps.

How B2C companies are using live chat to drive sales and offer a personalized customer experience

Inside Intercom

Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales. For online businesses, customer experience is king.

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What we shipped: 7 new features to deliver personalized experiences at scale

Inside Intercom

Automatically translate inbound messages into an agent’s preferred language, and then automatically translate agent responses back to the customer’s language.

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This Is Not a Drill: How Bad Design Caused Hawaii’s Missile-Warning Fiasco

Pragmatic Marketing

On January 13, 2018, more than one million residents of the state of Hawaii received an emergency alert on their smart phones, warning them of an inbound ballistic missile. By Abdul Rastagar. The warning instructed people to “seek shelter immediately” and finished with the ominous sentence, “This is not a drill.” ” The message, however, had been sent inadvertently by the Hawaii Emergency Management Agency during routine testing.

What we shipped: 7 new features to help you automate, streamline and customize your Messenger

Inside Intercom

When responding to inbound conversations, you want to focus your time on the customers that matter most to your business. At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want to be welcoming to your visitors and helpful to your customers, but your time is in demand. That is why we are continually updating our products in ways that help you engage with your visitors, leads and customers quickly and effectively.

Product thinking: behind our new Messenger home screen

Inside Intercom

What’s more, if you disable inbound conversations on the Messenger, and the user has no previous ones, the conversations app won’t appear at all. Yesterday marked one of our biggest releases yet – our all new messenger.

Educate your customers through self-help support

The Product Coalition

Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job. Support Hero is an advanced knowledge base system for Saas apps.

Get context on live chat conversations fast

Inside Intercom

With lots of inbound leads, you’ll need to prioritize which ones need a response first, and it’s not always as easy as you might expect to make this judgment call. When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the live chat conversation you have with them. Your aim should be to understand what they want, how you can help them and to judge how fast they need a solution.

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Don’t be afraid to use live chat for sales

Inside Intercom

A frontline rep for inbound leads would spend most of their time triaging a ton of messages received through various channels. Until relatively recently, salespeople were not too enthusiastic about the idea of using live chat for sales. We saw it as taking away our power to prioritize our time for leads and instead gave that power to whoever happens to be online at that moment. But by using live chat to capture and convert leads, that attitude has begun to change rapidly.

The ultimate marketing technology stack for 2019

Inside Intercom

In fact, they often have little insight into whether or not reps have actually advanced inbound leads or not. You might be familiar with Scott Brinker’s famous martech landscape slide.

Before you go whaling – automate your sales follow-up for the long tail

Inside Intercom

With a high volume of inbound leads, you have a long tail of small accounts that individually are worth less in ARR but collectively could mean a big pay day for your company. As salespeople we want to give ourselves the best shot at closing all our opportunities. But we don’t want to spend the majority of our day working small accounts when there are large ones to win. My colleague Patrick calls this the problem of the big whale and the long tail.

productboard Portal closes the gap between product teams and their customers


productboard , the all-in-one product management solution, launched today on Product Hunt the Portal , an all-new interface that bridges the divide between the product teams and marketplace. productboard Portal enables product managers to get the pulse of their customers.

Single Grain’s Eric Siu on using content to grow your business

Inside Intercom

The interesting thing is that the way we get our clients right now is strictly around content marketing, inbound and SEO. Adam: All your clients today are inbound. But it ended up working out, because we built our own inbound machine just in the nick of time. Eric Siu has helped some of the biggest brands in tech accomplish one all-important task: grow their revenue. Eric is the CEO of digital marketing agency Single Grain.

Is the Product Manager CEO of the Product?

Pragmatic Marketing

The visibility and urgency of tactical requests from engineering, marketing communications and sales—plus a lack of priority and support from senior management for inbound research and strategic thinking—can place severe constraints on the product manager’s ability to act as CEO. When someone calls the product manager CEO of the product, what does that mean? And is it a helpful analogy? The product manager as CEO of the product sounds powerful and strategic.

Sales Hacker’s Max Altschuler on selling more with less

Inside Intercom

Is it transitioning from inbound to outbound sales? Salespeople might have to do some of that today, but more frequently they’re doing things like writing outbound email, or they’re having inbound conversations inside of a messenger. Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency.

STICKY POST: All Talks From Business of Software Conferences in One Place

Business of Software Conference

Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. All the talks from previous Business of Software Conferences from one place. Great SaaS & Software Talks. If you want to watch previous BoS Talks, you can access all of the publicly available ones from here, listed by year. The more recent talks will link to the video of the talk, a transcript, the speakers slides, any follow up online AMAs and attendee notes.

eDavid and Goliath Inc.

Oren Steinberg

By positioning yourself as the expert in the field, and by writing quality content on the subject matter, you can get the big corporate attention via inbound marketing. How can startups work with large corporations? B2B and B2B2C startups trying to sell into large corporations know this all too well: big companies like to work with other big companies. It often seems like smaller companies lack the secret handshake.

Product Management and Value Chain Analysis

All About Product Management

The primary value chain online activities are as follows: Inbound Logistics: Data feeds (RSS, XML, CSV…), ad slots, business pain, keyword research, availability of community tools (e.g.

Andrew Chen on finding the “fresh powder” in growth

Inside Intercom

Andrew: Brian Balfour was previously the VP of growth at HubSpot, which invented inbound marketing and a bunch of other important concepts. What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert and Andreessen Horowitz general partner Andrew Chen. Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth.