The Product Coalition

MARCH 23, 2018

I have traditionally been a believer that any form of marketing other than what is classified as, “Inbound” is typically a waste of money and time. As I think about it however, I actually think that this idea of, “Inbound marketing” is actually a bit ridiculous. HubSpot defines inbound marketing this way: “Since 2006, inbound marketing has been the most effective marketing method for doing business online. A little further down the page they ask, “What is inbound?”

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Inbound Outbound Marketing Definition 60

Pragmatic Marketing

DECEMBER 20, 2016

When 80 percent of Internet users own smartphones, it is no surprise that mobile marketing has quickly become one of the leading sources for generating inbound leads. This tactic is fast and effective at delivering solid inbound leads to new businesses. By Sophorn Chhay.

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Inbound Marketing Outbound Advertising 105

B2B Product Management

DECEMBER 6, 2016

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role.

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Outbound Inbound Finance B2C 56

Inside Intercom

APRIL 3, 2018

From outbound to inbound. Most people view live chat as a tool for responding to inbound leads, but one of the most under-utilized benefits we’ve seen on the Intercom sales team is to warm up the cold outreach experience. This new approach to live chat as a part of cold outreach has turned outbound emails into inbound conversations. Even better, these inbound conversations quickly become an opportunity to build a relationship with a future customer.

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Outbound Inbound Messaging Demo 78

Revulytics

OCTOBER 19, 2017

A few members of our Marketing team recently attended HubSpot’s Inbound 2017 conference in Boston, one of the year’s largest events for marketing professionals. On the final day of the event, they had the opportunity to hear Ed Catmull, co-founder and president of Pixar, who discussed his leadership strategies and how they contribute to building a healthy culture within an organization. Catmull writes in his best-selling book, Creativity, Inc.:

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Roadmap Inbound Events Leadership 119

Inside Intercom

JUNE 4, 2018

For many years, B2B companies have executed their inbound sales funnel in a similar manner: Much like the word “funnel” suggests, it’s based on the idea to filter out the visitors and leads that aren’t ready to buy or aren’t qualified.

Inbound 84

Inbound B2B Messaging Development 84

Mind the Product

NOVEMBER 10, 2017

Many of the companies we work with are looking to analyze inbound traffic among their various channels. Businesses are constantly in search of useful tactics that improve their brand’s performance and bottom line.

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User Experience Inbound Branding UX 286

I Wonder The Value

JANUARY 4, 2017

Purpose Example Branding, growth hack, inbound marketing, account base marketing, mass marketing, B2B marketing, product marketing, and etc. What is marketing? Some people may say advertisement, SEO or SNS. Others may say lead-generation or branding. Those are correct. But it’s not enough.

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Inbound Advertising Marketing Branding 52

Inside Intercom

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here at Intercom, we use live chat to qualify our inbound leads. Like many things in business, certain elements of sales — the quality and volume of inbound leads, for example — are out of your control. In sales, there’s one number we obsess over – our quota.

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Inbound Strategy Outbound Framework 49

The Product Coalition

JULY 3, 2018

Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job. Support Hero is an advanced knowledge base system for Saas apps.

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Education Inbound Startups Enterprise 78

Pragmatic Marketing

JANUARY 18, 2018

On January 13, 2018, more than one million residents of the state of Hawaii received an emergency alert on their smart phones, warning them of an inbound ballistic missile. By Abdul Rastagar. The warning instructed people to “seek shelter immediately” and finished with the ominous sentence, “This is not a drill.” ” The message, however, had been sent inadvertently by the Hawaii Emergency Management Agency during routine testing.

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Inbound Government Testing Messaging 70

Inside Intercom

MAY 2, 2018

Finally, for businesses that really want to dial up their self-service support, our new Messenger allows you to turn off inbound conversations for the very first time. Turning off conversations will reduce the flow of inbound messages that your team receives, lightening the load on your support team, while still providing customers with ample opportunity to help themselves using the Article Search and Content Showcase apps.

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Inbound Article Reference Naming 69

Inside Intercom

JUNE 12, 2018

When responding to inbound conversations, you want to focus your time on the customers that matter most to your business. At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want to be welcoming to your visitors and helpful to your customers, but your time is in demand. That is why we are continually updating our products in ways that help you engage with your visitors, leads and customers quickly and effectively.

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Inbound B2C Webinar B2B 64

Inside Intercom

APRIL 25, 2018

What’s more, if you disable inbound conversations on the Messenger, and the user has no previous ones, the conversations app won’t appear at all. Yesterday marked one of our biggest releases yet – our all new messenger.

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Inbound Demo Messaging Framework 107

Inside Intercom

APRIL 30, 2018

With lots of inbound leads, you’ll need to prioritize which ones need a response first, and it’s not always as easy as you might expect to make this judgment call. When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the live chat conversation you have with them. Your aim should be to understand what they want, how you can help them and to judge how fast they need a solution.

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B2C Inbound Messaging B2B 74

ProductBoard

NOVEMBER 15, 2017

productboard , the all-in-one product management solution, launched today on Product Hunt the Portal , an all-new interface that bridges the divide between the product teams and marketplace. productboard Portal enables product managers to get the pulse of their customers.

Outbound 56

Outbound Inbound Roadmap Vision 56

Inside Intercom

FEBRUARY 9, 2018

A frontline rep for inbound leads would spend most of their time triaging a ton of messages received through various channels. Until relatively recently, salespeople were not too enthusiastic about the idea of using live chat for sales. We saw it as taking away our power to prioritize our time for leads and instead gave that power to whoever happens to be online at that moment. But by using live chat to capture and convert leads, that attitude has begun to change rapidly.

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Inbound Messaging Reference Consulting 76

Inside Intercom

JULY 23, 2018

With a high volume of inbound leads, you have a long tail of small accounts that individually are worth less in ARR but collectively could mean a big pay day for your company. As salespeople we want to give ourselves the best shot at closing all our opportunities. But we don’t want to spend the majority of our day working small accounts when there are large ones to win. My colleague Patrick calls this the problem of the big whale and the long tail.

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Messaging Inbound Demo Naming 61

Pragmatic Marketing

MAY 23, 2017

The visibility and urgency of tactical requests from engineering, marketing communications and sales—plus a lack of priority and support from senior management for inbound research and strategic thinking—can place severe constraints on the product manager’s ability to act as CEO. When someone calls the product manager CEO of the product, what does that mean? And is it a helpful analogy? The product manager as CEO of the product sounds powerful and strategic.

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Inbound Finance Vision Positioning 70

Inside Intercom

MARCH 29, 2018

The interesting thing is that the way we get our clients right now is strictly around content marketing, inbound and SEO. Adam: All your clients today are inbound. But it ended up working out, because we built our own inbound machine just in the nick of time. Eric Siu has helped some of the biggest brands in tech accomplish one all-important task: grow their revenue. Eric is the CEO of digital marketing agency Single Grain.

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Webinar Inbound Download Framework 70

Inside Intercom

JUNE 21, 2018

Is it transitioning from inbound to outbound sales? Salespeople might have to do some of that today, but more frequently they’re doing things like writing outbound email, or they’re having inbound conversations inside of a messenger. Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency.

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Outbound Inbound Startups Books 67

All About Product Management

APRIL 29, 2007

The primary value chain online activities are as follows: Inbound Logistics: Data feeds (RSS, XML, CSV…), ad slots, business pain, keyword research, availability of community tools (e.g.

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White Paper Outbound Inbound Technology 62

Andrew Chen

MAY 14, 2018

Andrew: Brian Balfour was previously the VP of growth at HubSpot, which invented inbound marketing and a bunch of other important concepts. [Hi readers: I wanted to share a podcast interview I did with Adam Risman of Intercom, who interviewed me on a wide array of topics including Dropbox’s viral growth methods, my time at Uber, and future growth strategies. This was originally published on Intercom’s blog here. Hope you enjoy! -A]. Listen to the podcast here ».

Inbound 49

Inbound Healthcare B2B Document 49

Inside Intercom

MAY 10, 2018

Andrew: Brian Balfour was previously the VP of growth at HubSpot, which invented inbound marketing and a bunch of other important concepts. What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert and Andreessen Horowitz general partner Andrew Chen. Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth.

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Inbound Healthcare B2B Document 87

Inside Intercom

AUGUST 10, 2018

It’s called Operator, and it performs tasks like inbound lead qualification and customer routing. This week we launched Custom Bots , a powerful new way to build completely customizable chatbots that work right in the Intercom Messenger.

Inbound 56

Inbound Books Webinar Messaging 56

All About Product Management

JULY 9, 2010

I was being interviewed for a Product Managers position by a Chief Operating Officer (COO) who used to do the job that I was interviewing for. The company has adopted and really embraced scrum so naturally expects the Product Manager to take on many of the Product Owners responsibilities.

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Strategy Inbound Vision Technology 62

Sachin Rekhi

MARCH 1, 2011

Similarly, we talked about how Netflix did a fantastic job of putting together an astonishing culture deck that certainly caused a boost to inbound recruiting with the company. Last night I had the pleasure of attending the latest Startup2Startup on engineering management with Yishan Wong , an early director of engineering at Facebook.

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Engineering Startups Inbound Presentation 60

Pragmatic Marketing

NOVEMBER 9, 2009

Product owners can close the gap between a product manager’s inbound role (that is, understanding the needs of the marketplace) and the development team’s need for product direction (that is, understanding the detail of personas and their problems).

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Development Agile Inbound Travel 91