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Birst Named to Constellation ShortList™ for Cloud-Based Business Intelligence and Analytics Platforms for 4th Straight Time

Birst BI

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms. The Constellation ShortList recognizes leading Cloud BI solutions that help companies gain deep, contextual insights from combinations of internal and external data.

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Using Embedded Analytics to Drive Revenue

Mind the Product

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. Users were thrilled with the bells and whistles of charts, graphs, and dashboards in the applications they already used, and they were often willing to pay more for these business intelligence (BI) capabilities. Embedded Analytics – Five Key Considerations.

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How to Create a Product Operations Dashboard in 4 Steps

ProductPlan

The product operations team takes care of operational items and free up product management’s time to focus on business issues. Product ops can turn the business request to test something into an action plan for rapid experimentation. But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs. How to Build a Product Ops Dashboard.

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Analytics.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

MONETIZING ANALYTICS FEATURES: Why Data Visualizations. Go beyond basic embedded dashboards to diferentiate your. application and maximize the value of embedded analytics. 2013) demonstrated an unmet need in the market for visually stunning dashboards. Analytics?

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Managing Technical Debt (and How BI Can Help)

Izenda

How Embedded Analytics Can Help Pay Off Technical Debt. For software development teams, it’s like that you deliver (or plan to deliver) some sort of reporting and analytics functionality to your customers. So you have faced this question: do we build the Business Intelligence functionality in-house or do we buy it from a third-party vendor? That way, you can be in control of the entire analytics experience. The BI market is partly to blame.

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How to Build Your Dream Analytics Stack

Indicative

A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. The data and analytics space is rapidly growing, expanding, and evolving.

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AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience

Userpilot

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.

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Top CX Trends That Are Shaping the SaaS Industry in 2022

Userpilot

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. Understanding and applying current CX trends will help your business meet customer needs and retain customers. SaaS businesses are next.

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BoS Conf Online Fall Supporter: Logi Analytics

Business of Software Conference

A Little about Logi Analytics. Logi Analytics, an insight software company, empowers the world’s software teams with the most intuitive, developer-grade embedded analytics solutions and a team of dedicated experts invested in your success. For over 20 years, Logi Analytics has helped companies embed sophisticated dashboards and reports in their applications. Learn more about Logi Analytics here. Our supporters are awesome.

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4 Approaches to Data Analytics

As the analytics landscape continues to evolve, application teams who need to embed dashboards, reports, and other analytics capabilities in their applications can choose from dozens of solutions. How do you differentiate one solution from the next?

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How to Digitize Customer Experience For Your Product: Best Practices and Examples

Userpilot

You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Offer self-service support options to meet customer expectations, while also removing friction in the support experience.

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How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics

Gainsight

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience.

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UX Analytics 101: How to Collect and Use User Data in SaaS

Userpilot

What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights.

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Team ’22 Recap — Highlights from Atlassian’s Flagship Conference

Modus Create

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. What happens in Vegas stays in Vegas.

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Customer Experience Analytics: 5 Steps To Conduct a CX Analysis [Best Tools Included]

Userpilot

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics?

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What is Marketing Resource Management and How it Can Streamline Your Marketing Efforts?

Userpilot

Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit. Notion dashboard.

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10 Best Data Visualization Platforms for Product Managers

The Product Coalition

How easy a tool is to learn is also key, especially for newer businesses which want to get off the ground quickly. You might be self-teaching yourself data visualization in order to be a more attractive job candidate. data data-analytics data-product-manager data-driven data-analysis

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4 Ways to Prioritize Your Product Roadmap

Izenda

By plotting features by what value they bring to your business and customers, you and your team can take a more objective approach to roadmap prioritization. Are Dashboards and Reports on Your Product Roadmap? Customers demanding new features.

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System Monitoring for AWS EC2 Cloud Instances with AWS CloudWatch

eG Innovations

Implementing Alerting, Reporting and Dashboards. Out-of-the-box Dashboard. It is unviable for an administrator to physically watch dashboards all day or attempt to manually/visually correlate metrics of concern indicative of an issue. and report on changes.

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How to Create Interactive Product Demos: Benefits and Best Practices

Userpilot

Embed your video tutorials in your resource center. This means your interactive demonstration should work like a dashboard where customers can choose their own path to tour and learn about your product at the level of detail they want. Embed your video tutorials in your resource center.

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Best Customer Feedback Software for SaaS Businesses

Userpilot

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. Customer service. Delighted Dashboard.

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25 Tools for Website, Mobile, and In-Product Feedback Widgets

Usersnap

Gathering feedback on website can be highly useful to businesses looking to improve their services across the board. Adding a feedback button to your website demonstrates your willingness as a business to listen to your customers. get ratings of your products or services.

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PX for Multi-Product Companies

Gainsight

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization.

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Pendo vs Whatfix: Which Is Best For Your SaaS?

Userpilot

Pendo and Whatfix are both user onboarding, user analytics, and user feedback tools that are widely used by SaaS companies but each has its advantages and disadvantages at the same time. Self-service has never been easier. Pendo for user analytics.

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How to Increase Customer Lifetime Value with Personalized Retention Marketing?

User Pilot

Customers are more likely to stick with a company after receiving excellent customer service. More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others. Pendo user onboarding dashboard.

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Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Gain deeper insights with advanced reporting for Surveys.

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Built for you: Tooltips, new support languages, personalized posts, and much more

Intercom, Inc.

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. Increased functionality in Survey reports for better data analysis.

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Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Both entities help businesses foster customer relationships, increase customer satisfaction , and ensure recurring profits.

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Best Spekit Alternatives for SaaS

Userpilot

You can use Spekit to onboard employees with interacted walkthroughs, track their progress, and get invaluable insights from its analytics feature. Spekit for user analytics. When it comes to user analytics , it provides limited information regarding users and flows.

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Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Users can also embed videos, articles, and more into walkthroughs.

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How Product Managers Should Define and Use The Product Persona

Userpilot

With the right tools, you can easily embed them in the sign-up flow so that you start learning about your users from the get-go. Track in-app behavior, analyze data and see the direct impact of the experiences inside the dashboard. What is a product persona?

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Pendo Resource Center Feature-Limitations and Better Alternatives

Userpilot

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center.

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HubSpot Integrations: How to Power Up Your CRM As a SaaS!

Usersnap

Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. But there are countless other HubSpot integrations you can use to improve your processes and in the end grow your business.

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25 Website Feedback Button Tools and How to Set It Up

Usersnap

Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service. get ratings of your products or services. streamline your customer service and shorten response times. It’s a straightforward tool you can use to embed a user feedback widget on your website and ask your customers to provide a rating and submit comments and suggestions. It also has reporting and analysis capabilities.

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10 User Persona Examples for SaaS Products and How to Create Them

Userpilot

All in one dashboard. JTBD: Optimize feature delivery to the customers in balance with the enterprise’s technical and economic objectives (align user needs and business needs with product development) Increases revenue per product (in order to show business impact).

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Guide to use Usersnap as your main customer support software

Usersnap

If you’re already using Usersnap during production, I recommend creating a new project in the Usersnap dashboard called “Customer support tickets” (just as an example). Customer Support customer support software customer support tool customer support service

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Userpilot Features: The Best Product Growth and User Onboarding Tool For Driving User Adoption

Userpilot

But Userpilot also offers more than just onboarding features: you’ll also have access to powerful analytics that helps you understand how the onboarding tactics you’re deploying are performing. Net Promoter Score (NPS) survey builder and analytics. Analytics capabilities.

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Help Desk Metrics in SaaS: What To Track and How to Improve Them

Userpilot

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? Your help desk or service desk plays an important role in customer satisfaction. Customer service metrics.

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Track feature requests & read customer feedback on Slack: what we do at Usersnap

Usersnap

You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form. Step 2: Embed it to your product. The customers willing to write and share their thoughts are the unsung and invaluable assets to your business.