Andrew Chen

NOVEMBER 15, 2021

Let me set it up in a few bullets: Many of tech industry’s most valuable products — Slack, Zoom, Instagram, Twitch, YouTube, and others — are at their core products that connect people to each other. These frameworks are targeted at teams building new products, first and foremost. I hope that’s a good teaser :).

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Books Research Software Reporting Tools Technical Review 63

Product Talk

JANUARY 19, 2022

I probably could have squeezed a fourth cohort in there, growing my capacity from 30 teams to 40, but I knew this wouldn’t leave me time to iterate on my curriculum, write blog posts (not to mention a book), or anything else. In 2018, I partnered with Hope Gurion to expand my coaching capacity. I always had a waiting list.

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Andrew Chen

JANUARY 15, 2024

of users, and to provide the definitive theory of network effects which are often referenced in the tech industry, but only superficially understood. And sometimes you need to go to YouTube to watch an interview, but right next to the video you’re supposed to be watching is a gadget review for something you might want to to buy.

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Books User Testing Research Software Customer Experience 66

Imaginary Cloud - Design

JULY 2, 2020

And I follow some blogs”. The thing is: a book can expand a topic in much more depth than any blog article or podcast will ever be able to do - at least if it is a good book. Those books could be summarized without much loss in a blog post or podcast. Oh, but I prefer listening to podcasts. The problem with most reading lists.

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Gainsight

OCTOBER 17, 2019

In 2018, the average company spent $343,000 on SaaS. In this blog—part one of a three-part series—we’ll take a look at this important user group, discuss how this ecosystem of SaaS tools has created admin archetypes and provide you with some tools to successfully manage the right metrics to improve those admin relationships.

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Gainsight

OCTOBER 16, 2018

Sometimes we make mistakes due to our emotional state: we’re stressed, threatened, or otherwise in pain. Hear the story behind “Be Brave” in Allison’s keynote from Pulse 2018. In the spirit of creating this playbook together, I’ll share a few frameworks that I’ve found helpful in trying to be a servant leader myself.

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Leadership Weak Development Team Feedback Software Software Review 65

Usersnap

JUNE 30, 2022

Check out this blog if you need more information on how to get the right product features on your roadmap. In the world of modern technology, problems and their solutions are popping up faster than it takes you to do a Google search. This framework generates higher user satisfaction and advocacy. Knowledge of Customer Needs.

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Feedback Software Research Software Analytic Tools User Testing 52

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

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Research Software Technical Review Feedback Software Analytic Tools 105

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

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Data Visualization Research Software Reporting Tools Analytic Tools 78

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. Michael Trafton (@mikeytrafton) October 3, 2018. ” Very disappointed.

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User Testing Product Marketing Engineering Feedback Software 103

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. They’re often built on tech that is older.

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Research Software Software Review Data Visualization User Testing 45

Intercom, Inc.

NOVEMBER 23, 2022

Back in 2018, in what seems like another lifetime, we interviewed him to talk about the art and science of pricing – from raising prices to the pros and cons of freemium products. I think you were first on back in 2018. In the world of tech and business, a lot of us go, “That company’s successful.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. They’re often built on tech that is older.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

UX Studio: Product Management

JULY 29, 2020

The three main contexts we have to listen to are: users, business -and technology, and everything in between. . First of all, they are already in the cross-section of the user-business-technology triangle. Going on in a complex project without any framework is not the solution though. The team is aligned.

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Leadership Research Software Development Team Review Product Research 56

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. – Microsoft Tech Community. Introduction to FSLogix. Virtualwarlock.net.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

The Product Coalition

MAY 25, 2018

Upcoming Hands-on Agile Webinars Save the dates: On May 22nd, 2018 , the fourth webinar will address Agile Failure Patterns in organizations. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ?? If you enjoyed the article, do me a favor and smack the ???? ?? up to 50 times?—?your

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Andrew Chen

NOVEMBER 1, 2018

My journey took a while too: 10 years in the Bay Area (and blogging, building my network, etc). While there were people thinking about user acquisition and ad tech, and some early consumer teams (like Eric Ries’s IMVU) thinking about cohort curves to mention retention, it hadn’t been centralized into a team that could execute against it.

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Onboarding KPIs Feedback Software User Testing Data Visualization 111

The Product Coalition

FEBRUARY 29, 2024

In 2018, GitHub launched GitHub Actions, a powerful automation tool that enabled developers to build, test, and deploy code directly within their repositories. One notable strategic shift occurred in 2018 when Microsoft acquired GitHub for $7.5

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Software Review Customer Experience Software Developers Software Development 113

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

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Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. One of the big success stories for Intercom in 2018 was our app store. I think bots are going to be a massive success as a technology. Short on time? Paul: I fell in love with a bot.

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User Testing Banking Customer Experience Technical Review 143