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2018 on Inside Intercom

Intercom, Inc.

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Here is our collection of the Inside Intercom highlights from 2018. The best of the blog.

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Working Remotely as a Product Manager: It’s about trust.

Product Management Unpacked

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. Showing support for your team members, even when they make mistakes.

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20 expert opinions on UI design trends for 2018

Userzoom

From invisible UI to emotional personalisation to biometric authentication, which UI trends will be rocking our experts’ socks off in 2018? Trends posts are an easy win for any blog operating in the tech/marketing/digital industry. “I hope that 2018 brings a renewed focus on what it truly means to DESIGN something.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

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Twas the Night Before Product Launch; Product Management Implications of Moving From On-Premises to SaaS; Product Management Planning for 2019

Good Product Manager

Twas the night before product launch, when all through the team. Not a developer was coding, nor crafting a meme. And so begins my 2019 holiday-themed blog post: ’Twas the Night Before Product Launch: A SiriusDecisions Holiday Poem. — Jeff Lash (@jefflash) September 27, 2018. Twas the Night Before Product Launch.

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Planning for 2019; Product Management Podcasts; Upcoming Events You Can Find Me At

Good Product Manager

My blog post Product Management Trends and Predictions for 2019 summarizes five of the key trends that product management leaders should focus on to enable improvements in the product management function – and the growth and success of the company – during the coming year. — Jeff Lash (@jefflash) August 23, 2018.

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Scaling Impact: A Look at the Year Ahead (2022)

Product Talk

I teach teams that business outcomes are derived from your business model. My business model formula looked something like this: # of teams in my coaching program x price per team. Increasing the number of teams that I coach would increase both revenue and impact. I can only work with so many teams at once.